H-1B Visa Customer Engagement Manager Jobs
Customer Engagement Manager roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree in marketing, business, communications, or a related field. Employers in SaaS, financial services, and enterprise software consistently file LCAs for this title. The 85,000-cap lottery runs each April for an October 1 start date.
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Get Access To All JobsJoin our Team as a Customer Engagement Manager!
The Role:
We are hiring an experienced team player who serves as a trusted advisor, thought leader, and focal point to manage and improve customer satisfaction on our most important accounts. The Customer Engagement Manager will manage multiple stakeholders (internal and external), communicate roadmaps for projects and initiatives, lead with a solutions-based mindset, and execute on goals. They also have a strong passion for the data ecosystem and for deeply understanding our customer's business needs and objectives.
The Customer Engagement Manager understands the balance between meeting our customer’s goals and Raymond capability. This includes managing gathering and prioritizing product and customer requirements, defining the product vision and roadmap, and collaborating closely with cross functional teams including our Solution & Support Centers (S&SC’s) to deliver industry leading solutions.
What You’ll Be Doing:
- Focus on our largest customers, work closely with internal dedicated Directors and account teams, as well as build strong connections and relationships with customers on a daily basis.
- Communicate clearly and drive conversations with customers to demonstrate alignment between customer needs Raymond and S&SC solutions, promoting identified opportunities for growth.
- Work with cross-functional teams to amplify the voice of the customer and escalate their needs, issues, and requests to the proper internal teams and S&SC’s delivering on time solutions.
- Schedule and lead recurring weekly, monthly, and QBR meetings depending on the customer success plan and engagement strategy. Build & deliver customer facing material with a high attention to detail and limited review.
- Determine current and future customer and market needs through market intelligence and voice of customer efforts. Amiable personality, able to think and act from both customers and Raymond’s perspective.
- Work closely with engineering, project, and product management for product roadmap, strategic product planning, RFP response, and life cycle management. Act as an interface to champion the development of next generation solutions and services.
- Engage with and provide direction to senior management on business needs, challenges, opportunities, RFP’s and financial implications. Create programs, strategy, and content to increase market share and revenue.
- Prioritize tasks, manage multiple activities, monitor project progress, and report program statuses to customer and executive management in a timely fashion. Escalate situations as required.
- Meet customer requirements and commitment to customer service & satisfaction with a sense of urgency.
- Demonstrate sophisticated business judgment on both the part of the Sales and Service Center and the Company.
- Cultivate a collaborative regional & local team culture that promotes accountability, innovation, and continuous improvement.
- Provide input to senior management on pricing, product development, and marketing initiatives based on market feedback and sales trends.
What We’re Looking For:
- Bachelor’s degree in business administration, marketing, engineering or related field required.
- 6 + years of broad experience in product management, product marketing, product engineering, or an analytical role.
- Possess a sense of urgency to meet or exceed customer requirements and quality expectations.
- Excellent verbal and written communication skills, with the ability to communicate with all levels of the organization including senior and executive level staff as key to success.
Where and When You’ll Work:
- Enjoy the best of both worlds with a hybrid schedule—collaborate in person at our Greene, NY or Columbus, IN offices Monday through Wednesday and work remotely Thursday and Friday.
- Up to 25% travel may be required.
What Your Total Compensation & Benefits Package will look like:
Salary - $83,340 - $120,540 per year. Compensation depends on the selected candidate’s education and experience.
Relocation: This role may be eligible for relocation assistance.
World Class Benefits:
- Competitive Salary
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Best in class work culture!
Big Name | Big Opportunities | Life is Better at Toyota
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Learn more here: https://www.toyotaforklift.com/careers
Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
Join our Team as a Customer Engagement Manager!
The Role:
We are hiring an experienced team player who serves as a trusted advisor, thought leader, and focal point to manage and improve customer satisfaction on our most important accounts. The Customer Engagement Manager will manage multiple stakeholders (internal and external), communicate roadmaps for projects and initiatives, lead with a solutions-based mindset, and execute on goals. They also have a strong passion for the data ecosystem and for deeply understanding our customer's business needs and objectives.
The Customer Engagement Manager understands the balance between meeting our customer’s goals and Raymond capability. This includes managing gathering and prioritizing product and customer requirements, defining the product vision and roadmap, and collaborating closely with cross functional teams including our Solution & Support Centers (S&SC’s) to deliver industry leading solutions.
What You’ll Be Doing:
- Focus on our largest customers, work closely with internal dedicated Directors and account teams, as well as build strong connections and relationships with customers on a daily basis.
- Communicate clearly and drive conversations with customers to demonstrate alignment between customer needs Raymond and S&SC solutions, promoting identified opportunities for growth.
- Work with cross-functional teams to amplify the voice of the customer and escalate their needs, issues, and requests to the proper internal teams and S&SC’s delivering on time solutions.
- Schedule and lead recurring weekly, monthly, and QBR meetings depending on the customer success plan and engagement strategy. Build & deliver customer facing material with a high attention to detail and limited review.
- Determine current and future customer and market needs through market intelligence and voice of customer efforts. Amiable personality, able to think and act from both customers and Raymond’s perspective.
- Work closely with engineering, project, and product management for product roadmap, strategic product planning, RFP response, and life cycle management. Act as an interface to champion the development of next generation solutions and services.
- Engage with and provide direction to senior management on business needs, challenges, opportunities, RFP’s and financial implications. Create programs, strategy, and content to increase market share and revenue.
- Prioritize tasks, manage multiple activities, monitor project progress, and report program statuses to customer and executive management in a timely fashion. Escalate situations as required.
- Meet customer requirements and commitment to customer service & satisfaction with a sense of urgency.
- Demonstrate sophisticated business judgment on both the part of the Sales and Service Center and the Company.
- Cultivate a collaborative regional & local team culture that promotes accountability, innovation, and continuous improvement.
- Provide input to senior management on pricing, product development, and marketing initiatives based on market feedback and sales trends.
What We’re Looking For:
- Bachelor’s degree in business administration, marketing, engineering or related field required.
- 6 + years of broad experience in product management, product marketing, product engineering, or an analytical role.
- Possess a sense of urgency to meet or exceed customer requirements and quality expectations.
- Excellent verbal and written communication skills, with the ability to communicate with all levels of the organization including senior and executive level staff as key to success.
Where and When You’ll Work:
- Enjoy the best of both worlds with a hybrid schedule—collaborate in person at our Greene, NY or Columbus, IN offices Monday through Wednesday and work remotely Thursday and Friday.
- Up to 25% travel may be required.
What Your Total Compensation & Benefits Package will look like:
Salary - $83,340 - $120,540 per year. Compensation depends on the selected candidate’s education and experience.
Relocation: This role may be eligible for relocation assistance.
World Class Benefits:
- Competitive Salary
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Best in class work culture!
Big Name | Big Opportunities | Life is Better at Toyota
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Learn more here: https://www.toyotaforklift.com/careers
Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
See all 150+ H-1B Visa Customer Engagement Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Engagement Manager Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Engagement Manager
Verify your role meets specialty occupation
Pull the O*NET profile for Customer Engagement Manager and confirm your job duties map to a degree requirement in a specific field. USCIS denies petitions when job descriptions read as general management roles that any bachelor's degree could fill.
Target LCA-active employers in your sector
Filter employers by DOL Labor Condition Application filings for this exact job title using Migrate Mate, which surfaces which companies have actively sponsored Customer Engagement Manager roles rather than just claiming they sponsor H-1B visas.
Benchmark your offer against prevailing wage
Run your offered salary through the OFLC Wage Search before accepting an offer. Your employer must pay at least the DOL prevailing wage for your job title and location, and a below-threshold offer will block LCA certification regardless of negotiation.
Document cross-functional scope in your offer letter
Ask your employer to specify in the offer letter which business units or product lines you oversee. Vague offer letters that describe Customer Engagement Manager duties without naming degree-linked responsibilities are a common source of H-1B RFEs.
Register in the H-1B lottery before your OPT expires
If you're on OPT, confirm your OPT end date against the April registration window. A STEM OPT extension buys you an additional 24 months, but your employer must be E-Verify enrolled before USCIS will approve that extension.
Negotiate premium processing into your offer timeline
Standard H-1B adjudication runs several months; premium processing cuts USCIS review to 15 business days. Confirm in writing who pays the premium processing fee before you resign from your current employer or let another offer expire.
H-1B Visa Customer Engagement Manager: Frequently Asked Questions
Does a Customer Engagement Manager role qualify as an H-1B specialty occupation?
Yes, if the position genuinely requires a bachelor's degree or higher in a specific field such as marketing, business administration, or communications. The challenge arises when job descriptions are broad enough that any degree could satisfy the requirement. A well-drafted job description that ties specific duties to a particular academic discipline gives USCIS the specialty occupation evidence it needs.
Which industries sponsor H-1B visas most often for this role?
SaaS companies, enterprise software vendors, financial services firms, and large e-commerce operations file LCAs for Customer Engagement Manager roles most frequently. These employers typically have established immigration programs and in-house or retained counsel. You can see which employers have active H-1B filing history for this title by searching on Migrate Mate, which pulls directly from DOL disclosure data.
Can I transfer my H-1B to a new Customer Engagement Manager role mid-year?
Yes. H-1B portability under AC21 lets you start working for a new employer as soon as the transfer petition is filed, provided your original petition has been approved and you've been in valid H-1B status for at least 180 days. The new employer must file a new LCA and I-129 before your first day, and the role must still qualify as a specialty occupation.
What happens to my H-1B if my employer eliminates the Customer Engagement Manager position?
You enter a 60-day grace period from your last day of employment. Within that window, you can file a change of status, find a new employer to file an H-1B transfer, or depart the country. If you secure a new employer and the transfer petition is filed before the grace period ends, you maintain authorized status while USCIS adjudicates. Acting quickly matters because the 60 days cannot be extended.
How does the DOL prevailing wage apply to Customer Engagement Manager salaries?
Your employer must offer at least the DOL-determined prevailing wage for your specific job title in the metropolitan area where you'll work. Prevailing wages are set at four experience levels based on the OFLC Wage Search, and the wage tier the employer selects must match the actual seniority of the role. An offer below the certified wage level will result in LCA denial and block the entire H-1B filing.