H-1B Visa Customer Engagement Manager Jobs
Customer Engagement Manager roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree in marketing, business, communications, or a related field. Employers in SaaS, financial services, and enterprise software consistently file LCAs for this title. The 85,000-cap lottery runs each April for an October 1 start date.
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Get Access To All JobsINTRODUCTION
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Your future team
The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
We’re hiring an Engagement Manager to join our Advisory Services team as an individual contributor - this is not a managerial role. The Engagement Manager plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian’s solutions. This position is key to driving Advisory Services engagements and focuses on leading and executing client engagements to meet strategic goals and deliver value. This is an individual contributor role reporting to a manager in Advisory Services.
Responsibilities
- Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle. You will be the sole access point to the Advisory Services organization for your clients, facilitating collaboration and ensuring the efficient delivery of customer outcomes.
- Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes. You will execute projects to achieve results while balancing available time and resources. Additionally, it involves identifying future opportunities for further outcomes, growth, and expansion.
- Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients.
- Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement.
- Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers.
- Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events.
BASIC QUALIFICATIONS
Your Background
- 5+ years in Professional Services, Technical Consulting, or Success customer-facing roles. Experience managing client relationships and delivering successful project outcomes.
- 8+ years of experience within SaaS companies or similar product organizations or technology consulting firms. Track record in managing large-scale projects and programs.
- You're fluent in English, but it would be nice to have a second language, such as Spanish, French, or Portuguese, for business communication.
PREFERRED QUALIFICATIONS
It’s nice if you have
- PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: A recognized credential that validates your ability to manage professional projects.
COMPENSATION
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
- Zone A: $131,400 - $171,550
- Zone B: $118,260 - $154,395
- Zone C: $109,062 - $142,387
This role may also be eligible for benefits, bonuses, commissions, and equity.
BENEFITS & PERKS
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.
ABOUT ATLASSIAN
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
INTRODUCTION
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Your future team
The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
We’re hiring an Engagement Manager to join our Advisory Services team as an individual contributor - this is not a managerial role. The Engagement Manager plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian’s solutions. This position is key to driving Advisory Services engagements and focuses on leading and executing client engagements to meet strategic goals and deliver value. This is an individual contributor role reporting to a manager in Advisory Services.
Responsibilities
- Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle. You will be the sole access point to the Advisory Services organization for your clients, facilitating collaboration and ensuring the efficient delivery of customer outcomes.
- Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes. You will execute projects to achieve results while balancing available time and resources. Additionally, it involves identifying future opportunities for further outcomes, growth, and expansion.
- Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients.
- Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement.
- Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers.
- Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events.
BASIC QUALIFICATIONS
Your Background
- 5+ years in Professional Services, Technical Consulting, or Success customer-facing roles. Experience managing client relationships and delivering successful project outcomes.
- 8+ years of experience within SaaS companies or similar product organizations or technology consulting firms. Track record in managing large-scale projects and programs.
- You're fluent in English, but it would be nice to have a second language, such as Spanish, French, or Portuguese, for business communication.
PREFERRED QUALIFICATIONS
It’s nice if you have
- PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: A recognized credential that validates your ability to manage professional projects.
COMPENSATION
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
- Zone A: $131,400 - $171,550
- Zone B: $118,260 - $154,395
- Zone C: $109,062 - $142,387
This role may also be eligible for benefits, bonuses, commissions, and equity.
BENEFITS & PERKS
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.
ABOUT ATLASSIAN
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
See all 663+ H-1B Visa Customer Engagement Manager Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Engagement Manager
Verify your role meets specialty occupation
Pull the O*NET profile for Customer Engagement Manager and confirm your job duties map to a degree requirement in a specific field. USCIS denies petitions when job descriptions read as general management roles that any bachelor's degree could fill.
Target LCA-active employers in your sector
Filter employers by DOL Labor Condition Application filings for this exact job title using Migrate Mate, which surfaces which companies have actively sponsored Customer Engagement Manager roles rather than just claiming they sponsor H-1B visas.
Benchmark your offer against prevailing wage
Run your offered salary through the OFLC Wage Search before accepting an offer. Your employer must pay at least the DOL prevailing wage for your job title and location, and a below-threshold offer will block LCA certification regardless of negotiation.
Document cross-functional scope in your offer letter
Ask your employer to specify in the offer letter which business units or product lines you oversee. Vague offer letters that describe Customer Engagement Manager duties without naming degree-linked responsibilities are a common source of H-1B RFEs.
Register in the H-1B lottery before your OPT expires
If you're on OPT, confirm your OPT end date against the April registration window. A STEM OPT extension buys you an additional 24 months, but your employer must be E-Verify enrolled before USCIS will approve that extension.
Negotiate premium processing into your offer timeline
Standard H-1B adjudication runs several months; premium processing cuts USCIS review to 15 business days. Confirm in writing who pays the premium processing fee before you resign from your current employer or let another offer expire.
H-1B Visa Customer Engagement Manager: Frequently Asked Questions
Does a Customer Engagement Manager role qualify as an H-1B specialty occupation?
Yes, if the position genuinely requires a bachelor's degree or higher in a specific field such as marketing, business administration, or communications. The challenge arises when job descriptions are broad enough that any degree could satisfy the requirement. A well-drafted job description that ties specific duties to a particular academic discipline gives USCIS the specialty occupation evidence it needs.
Which industries sponsor H-1B visas most often for this role?
SaaS companies, enterprise software vendors, financial services firms, and large e-commerce operations file LCAs for Customer Engagement Manager roles most frequently. These employers typically have established immigration programs and in-house or retained counsel. You can see which employers have active H-1B filing history for this title by searching on Migrate Mate, which pulls directly from DOL disclosure data.
Can I transfer my H-1B to a new Customer Engagement Manager role mid-year?
Yes. H-1B portability under AC21 lets you start working for a new employer as soon as the transfer petition is filed, provided your original petition has been approved and you've been in valid H-1B status for at least 180 days. The new employer must file a new LCA and I-129 before your first day, and the role must still qualify as a specialty occupation.
What happens to my H-1B if my employer eliminates the Customer Engagement Manager position?
You enter a 60-day grace period from your last day of employment. Within that window, you can file a change of status, find a new employer to file an H-1B transfer, or depart the country. If you secure a new employer and the transfer petition is filed before the grace period ends, you maintain authorized status while USCIS adjudicates. Acting quickly matters because the 60 days cannot be extended.
How does the DOL prevailing wage apply to Customer Engagement Manager salaries?
Your employer must offer at least the DOL-determined prevailing wage for your specific job title in the metropolitan area where you'll work. Prevailing wages are set at four experience levels based on the OFLC Wage Search, and the wage tier the employer selects must match the actual seniority of the role. An offer below the certified wage level will result in LCA denial and block the entire H-1B filing.