H-1B Visa Customer Engagement Manager Jobs
Customer Engagement Manager roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree in marketing, business, communications, or a related field. Employers in SaaS, financial services, and enterprise software consistently file LCAs for this title. The 85,000-cap lottery runs each April for an October 1 start date.
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Get Access To All JobsINTRODUCTION
We are seeking a highly motivated and client-focused Engagement Manager to lead a portfolio of strategic digital technology programs for a major insurance client. The Engagement Manager will be responsible for client relationships, delivery excellence, and team leadership across multiple concurrent initiatives. The role requires an individual who can operate effectively in a fast-paced and dynamic environment, adapt quickly to evolving client priorities, and consistently deliver high-quality outcomes. The ideal candidate will bring broad technology delivery experience across Cloud, front-end, back-end, integration, enterprise platforms, automation, and emerging technologies, along with experience managing customer-facing applications and portals. This is a technology leadership and engagement-management role. The individual is not expected to be a hands-on specialist in every technology, but must have sufficient breadth and depth to engage architects and engineering teams, understand dependencies and risks, challenge recommendations constructively, and facilitate sound decisions.
Key Responsibilities:
Client & Engagement Management:
- Serve as the primary point of contact for client stakeholders and build trusted relationships across business, technology, and executive leadership.
- Understand client objectives, priorities, and challenges and translate them into clear, actionable delivery plans.
- Lead governance meetings, program reviews, steering committees, and executive discussions.
- Proactively manage expectations, dependencies, risks, issues, and escalations while maintaining a strong focus on client satisfaction and business outcomes.
Program & Technology Delivery:
- Provide end-to-end oversight of multiple technology programs and workstreams across front-end applications, portals, mobile, back-end services, APIs and integration, cloud, enterprise platforms, automation, AI, and application modernization.
- Lead multidisciplinary and globally distributed teams across onsite and offshore locations.
- Ensure delivery meets agreed commitments for scope, schedule, cost, quality, security, performance, and commercial outcomes.
- Establish effective governance, KPIs, program health reporting, dependency management, and risk and issue management.
- Adapt priorities and delivery plans quickly as customer needs and business requirements evolve.
- Drive timely resolution of delivery and technology issues and promote continuous improvement across teams.
Agile & Adaptive Delivery:
- Lead programs using Agile, Scrum, Kanban, and hybrid delivery approaches as appropriate.
- Work closely with product owners, business stakeholders, architects, engineering teams, and UX teams to prioritize work and deliver incremental value.
- Drive effective backlog management, release planning, dependency management, and cross-team coordination.
- Enable teams to respond rapidly to changing requirements without compromising engineering quality, security, maintainability, or delivery discipline.
- Promote a culture of ownership, transparency, collaboration, and continuous improvement.
- Work across business and technology teams to ensure solutions address customer experience, operational, architectural, and delivery needs.
- Understand how customer-facing applications connect with core platforms, integration services, data, and cloud capabilities.
- Collaborate with sales, solution architects, and practice leaders on proposals, estimates, client presentations, and Statements of Work.
- Own engagement financial performance, including revenue forecasting, margin, resource utilization, and cost management.
- Ensure delivery aligns with contractual commitments, commercial terms, scope, and assumptions, and manage changes with appropriate commercial discipline.
Leadership & Team Management:
- Lead cross-functional teams including architects, developers, analysts, and other technology resources.
- Establish clear ownership and accountability across teams and workstreams.
- Coach and mentor team members and support capability development.
- Foster a culture of collaboration, innovation, diversity, quality, and continuous learning.
REQUIRED QUALIFICATIONS:
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline.
- 15+ years of experience in IT services, consulting, enterprise technology, or transformation programs.
- 10+ years of experience managing large client engagements or complex programs.
- Proven experience managing huge transformation initiatives and globally distributed teams.
- Broad technology exposure across front-end, back-end, web and mobile applications, portals, APIs and integration, cloud, data, enterprise platforms, automation, AI, and modern application architectures.
- Strong understanding of how technology components and teams come together to deliver end-to-end business solutions.
- Experience managing customer-facing applications or portals, preferably within the FS / insurance industry.
- Strong experience with Agile and hybrid delivery methodologies.
- Demonstrated ability to work effectively in a fast-moving environment with evolving requirements and changing client priorities.
- Strong client relationship, stakeholder management, financial management, governance, and problem-solving capabilities.
- Excellent executive communication, presentation, negotiation, and interpersonal skills.
PREFERRED QUALIFICATIONS:
- Experience within Property & Casualty insurance.
- Exposure to cloud platforms, integration architectures, DevSecOps, observability, data platforms, AI/GenAI, and application modernization.
- Experience leading multidisciplinary teams spanning product, UX, architecture, engineering, QA, data, cloud/infrastructure, and operations.
What Success Looks Like:
- Takes ownership of engagement outcomes rather than simply managing project activities.
- Builds credibility and trusted relationships with client leadership.
- Keeps multiple technology initiatives aligned and moving despite changing priorities.
- Turns ambiguous or evolving needs into clear delivery actions and accountable commitments.
- Balances speed, quality, customer experience, financial performance, and delivery discipline.
- Anticipates risks, challenges teams constructively, and facilitates timely decisions.
- Creates accountability across distributed teams while enabling them to operate with agility.
COMPENSATION
- The pay range that the employer in good faith reasonably expects to pay for this position is $44.21/hour - $69.08/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
LOCATION
Chicago, IL, United States (On-site)
JOB TYPE
Contract (4 months 15 days)
INTRODUCTION
We are seeking a highly motivated and client-focused Engagement Manager to lead a portfolio of strategic digital technology programs for a major insurance client. The Engagement Manager will be responsible for client relationships, delivery excellence, and team leadership across multiple concurrent initiatives. The role requires an individual who can operate effectively in a fast-paced and dynamic environment, adapt quickly to evolving client priorities, and consistently deliver high-quality outcomes. The ideal candidate will bring broad technology delivery experience across Cloud, front-end, back-end, integration, enterprise platforms, automation, and emerging technologies, along with experience managing customer-facing applications and portals. This is a technology leadership and engagement-management role. The individual is not expected to be a hands-on specialist in every technology, but must have sufficient breadth and depth to engage architects and engineering teams, understand dependencies and risks, challenge recommendations constructively, and facilitate sound decisions.
Key Responsibilities:
Client & Engagement Management:
- Serve as the primary point of contact for client stakeholders and build trusted relationships across business, technology, and executive leadership.
- Understand client objectives, priorities, and challenges and translate them into clear, actionable delivery plans.
- Lead governance meetings, program reviews, steering committees, and executive discussions.
- Proactively manage expectations, dependencies, risks, issues, and escalations while maintaining a strong focus on client satisfaction and business outcomes.
Program & Technology Delivery:
- Provide end-to-end oversight of multiple technology programs and workstreams across front-end applications, portals, mobile, back-end services, APIs and integration, cloud, enterprise platforms, automation, AI, and application modernization.
- Lead multidisciplinary and globally distributed teams across onsite and offshore locations.
- Ensure delivery meets agreed commitments for scope, schedule, cost, quality, security, performance, and commercial outcomes.
- Establish effective governance, KPIs, program health reporting, dependency management, and risk and issue management.
- Adapt priorities and delivery plans quickly as customer needs and business requirements evolve.
- Drive timely resolution of delivery and technology issues and promote continuous improvement across teams.
Agile & Adaptive Delivery:
- Lead programs using Agile, Scrum, Kanban, and hybrid delivery approaches as appropriate.
- Work closely with product owners, business stakeholders, architects, engineering teams, and UX teams to prioritize work and deliver incremental value.
- Drive effective backlog management, release planning, dependency management, and cross-team coordination.
- Enable teams to respond rapidly to changing requirements without compromising engineering quality, security, maintainability, or delivery discipline.
- Promote a culture of ownership, transparency, collaboration, and continuous improvement.
- Work across business and technology teams to ensure solutions address customer experience, operational, architectural, and delivery needs.
- Understand how customer-facing applications connect with core platforms, integration services, data, and cloud capabilities.
- Collaborate with sales, solution architects, and practice leaders on proposals, estimates, client presentations, and Statements of Work.
- Own engagement financial performance, including revenue forecasting, margin, resource utilization, and cost management.
- Ensure delivery aligns with contractual commitments, commercial terms, scope, and assumptions, and manage changes with appropriate commercial discipline.
Leadership & Team Management:
- Lead cross-functional teams including architects, developers, analysts, and other technology resources.
- Establish clear ownership and accountability across teams and workstreams.
- Coach and mentor team members and support capability development.
- Foster a culture of collaboration, innovation, diversity, quality, and continuous learning.
REQUIRED QUALIFICATIONS:
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline.
- 15+ years of experience in IT services, consulting, enterprise technology, or transformation programs.
- 10+ years of experience managing large client engagements or complex programs.
- Proven experience managing huge transformation initiatives and globally distributed teams.
- Broad technology exposure across front-end, back-end, web and mobile applications, portals, APIs and integration, cloud, data, enterprise platforms, automation, AI, and modern application architectures.
- Strong understanding of how technology components and teams come together to deliver end-to-end business solutions.
- Experience managing customer-facing applications or portals, preferably within the FS / insurance industry.
- Strong experience with Agile and hybrid delivery methodologies.
- Demonstrated ability to work effectively in a fast-moving environment with evolving requirements and changing client priorities.
- Strong client relationship, stakeholder management, financial management, governance, and problem-solving capabilities.
- Excellent executive communication, presentation, negotiation, and interpersonal skills.
PREFERRED QUALIFICATIONS:
- Experience within Property & Casualty insurance.
- Exposure to cloud platforms, integration architectures, DevSecOps, observability, data platforms, AI/GenAI, and application modernization.
- Experience leading multidisciplinary teams spanning product, UX, architecture, engineering, QA, data, cloud/infrastructure, and operations.
What Success Looks Like:
- Takes ownership of engagement outcomes rather than simply managing project activities.
- Builds credibility and trusted relationships with client leadership.
- Keeps multiple technology initiatives aligned and moving despite changing priorities.
- Turns ambiguous or evolving needs into clear delivery actions and accountable commitments.
- Balances speed, quality, customer experience, financial performance, and delivery discipline.
- Anticipates risks, challenges teams constructively, and facilitates timely decisions.
- Creates accountability across distributed teams while enabling them to operate with agility.
COMPENSATION
- The pay range that the employer in good faith reasonably expects to pay for this position is $44.21/hour - $69.08/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
LOCATION
Chicago, IL, United States (On-site)
JOB TYPE
Contract (4 months 15 days)
See all 581+ H-1B Visa Customer Engagement Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Engagement Manager Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Engagement Manager
Verify your role meets specialty occupation
Pull the O*NET profile for Customer Engagement Manager and confirm your job duties map to a degree requirement in a specific field. USCIS denies petitions when job descriptions read as general management roles that any bachelor's degree could fill.
Target LCA-active employers in your sector
Filter employers by DOL Labor Condition Application filings for this exact job title using Migrate Mate, which surfaces which companies have actively sponsored Customer Engagement Manager roles rather than just claiming they sponsor H-1B visas.
Benchmark your offer against prevailing wage
Run your offered salary through the OFLC Wage Search before accepting an offer. Your employer must pay at least the DOL prevailing wage for your job title and location, and a below-threshold offer will block LCA certification regardless of negotiation.
Document cross-functional scope in your offer letter
Ask your employer to specify in the offer letter which business units or product lines you oversee. Vague offer letters that describe Customer Engagement Manager duties without naming degree-linked responsibilities are a common source of H-1B RFEs.
Register in the H-1B lottery before your OPT expires
If you're on OPT, confirm your OPT end date against the April registration window. A STEM OPT extension buys you an additional 24 months, but your employer must be E-Verify enrolled before USCIS will approve that extension.
Negotiate premium processing into your offer timeline
Standard H-1B adjudication runs several months; premium processing cuts USCIS review to 15 business days. Confirm in writing who pays the premium processing fee before you resign from your current employer or let another offer expire.
H-1B Visa Customer Engagement Manager: Frequently Asked Questions
Does a Customer Engagement Manager role qualify as an H-1B specialty occupation?
Yes, if the position genuinely requires a bachelor's degree or higher in a specific field such as marketing, business administration, or communications. The challenge arises when job descriptions are broad enough that any degree could satisfy the requirement. A well-drafted job description that ties specific duties to a particular academic discipline gives USCIS the specialty occupation evidence it needs.
Which industries sponsor H-1B visas most often for this role?
SaaS companies, enterprise software vendors, financial services firms, and large e-commerce operations file LCAs for Customer Engagement Manager roles most frequently. These employers typically have established immigration programs and in-house or retained counsel. You can see which employers have active H-1B filing history for this title by searching on Migrate Mate, which pulls directly from DOL disclosure data.
Can I transfer my H-1B to a new Customer Engagement Manager role mid-year?
Yes. H-1B portability under AC21 lets you start working for a new employer as soon as the transfer petition is filed, provided your original petition has been approved and you've been in valid H-1B status for at least 180 days. The new employer must file a new LCA and I-129 before your first day, and the role must still qualify as a specialty occupation.
What happens to my H-1B if my employer eliminates the Customer Engagement Manager position?
You enter a 60-day grace period from your last day of employment. Within that window, you can file a change of status, find a new employer to file an H-1B transfer, or depart the country. If you secure a new employer and the transfer petition is filed before the grace period ends, you maintain authorized status while USCIS adjudicates. Acting quickly matters because the 60 days cannot be extended.
How does the DOL prevailing wage apply to Customer Engagement Manager salaries?
Your employer must offer at least the DOL-determined prevailing wage for your specific job title in the metropolitan area where you'll work. Prevailing wages are set at four experience levels based on the OFLC Wage Search, and the wage tier the employer selects must match the actual seniority of the role. An offer below the certified wage level will result in LCA denial and block the entire H-1B filing.