H-1B Visa Customer Engagement Manager Jobs
Customer Engagement Manager roles qualify for H-1B sponsorship as specialty occupations requiring a bachelor's degree in marketing, business, communications, or a related field. Employers in SaaS, financial services, and enterprise software consistently file LCAs for this title. The 85,000-cap lottery runs each April for an October 1 start date.
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Get Access To All JobsJob Description
Summary
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
Essential Functions
-
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
-
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions.
-
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
-
Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
-
Training and improvement of sales skills, industry knowledge and personal growth needs.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Sales skills, Required
- Account Management skills, Required
- Negotiation skills, Required
- Contractual leasing, Required
- Pricing, Required
Qualifications
- Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
- 2 years or more experience providing service to customers, Required
- 2 years or more experience selling to customers, Required
Travel
Yes, Greater than 60%
Job Category: Outside Sales
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$50,000
Maximum Pay Range:
$60,000
Benefits Information
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Description
Summary
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
Essential Functions
-
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
-
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions.
-
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
-
Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
-
Training and improvement of sales skills, industry knowledge and personal growth needs.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Sales skills, Required
- Account Management skills, Required
- Negotiation skills, Required
- Contractual leasing, Required
- Pricing, Required
Qualifications
- Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
- 2 years or more experience providing service to customers, Required
- 2 years or more experience selling to customers, Required
Travel
Yes, Greater than 60%
Job Category: Outside Sales
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$50,000
Maximum Pay Range:
$60,000
Benefits Information
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all 143+ Customer Engagement Manager jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Engagement Manager
Verify your role meets specialty occupation
Pull the O*NET profile for Customer Engagement Manager and confirm your job duties map to a degree requirement in a specific field. USCIS denies petitions when job descriptions read as general management roles that any bachelor's degree could fill.
Target LCA-active employers in your sector
Filter employers by DOL Labor Condition Application filings for this exact job title using Migrate Mate, which surfaces which companies have actively sponsored Customer Engagement Manager roles rather than just claiming they sponsor H-1B visas.
Benchmark your offer against prevailing wage
Run your offered salary through the OFLC Wage Search before accepting an offer. Your employer must pay at least the DOL prevailing wage for your job title and location, and a below-threshold offer will block LCA certification regardless of negotiation.
Document cross-functional scope in your offer letter
Ask your employer to specify in the offer letter which business units or product lines you oversee. Vague offer letters that describe Customer Engagement Manager duties without naming degree-linked responsibilities are a common source of H-1B RFEs.
Register in the H-1B lottery before your OPT expires
If you're on OPT, confirm your OPT end date against the April registration window. A STEM OPT extension buys you an additional 24 months, but your employer must be E-Verify enrolled before USCIS will approve that extension.
Negotiate premium processing into your offer timeline
Standard H-1B adjudication runs several months; premium processing cuts USCIS review to 15 business days. Confirm in writing who pays the premium processing fee before you resign from your current employer or let another offer expire.
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Find Customer Engagement Manager JobsCustomer Engagement Manager H-1B Visa: Frequently Asked Questions
Does a Customer Engagement Manager role qualify as an H-1B specialty occupation?
Yes, if the position genuinely requires a bachelor's degree or higher in a specific field such as marketing, business administration, or communications. The challenge arises when job descriptions are broad enough that any degree could satisfy the requirement. A well-drafted job description that ties specific duties to a particular academic discipline gives USCIS the specialty occupation evidence it needs.
Which industries sponsor H-1B visas most often for this role?
SaaS companies, enterprise software vendors, financial services firms, and large e-commerce operations file LCAs for Customer Engagement Manager roles most frequently. These employers typically have established immigration programs and in-house or retained counsel. You can see which employers have active H-1B filing history for this title by searching on Migrate Mate, which pulls directly from DOL disclosure data.
Can I transfer my H-1B to a new Customer Engagement Manager role mid-year?
Yes. H-1B portability under AC21 lets you start working for a new employer as soon as the transfer petition is filed, provided your original petition has been approved and you've been in valid H-1B status for at least 180 days. The new employer must file a new LCA and I-129 before your first day, and the role must still qualify as a specialty occupation.
What happens to my H-1B if my employer eliminates the Customer Engagement Manager position?
You enter a 60-day grace period from your last day of employment. Within that window, you can file a change of status, find a new employer to file an H-1B transfer, or depart the country. If you secure a new employer and the transfer petition is filed before the grace period ends, you maintain authorized status while USCIS adjudicates. Acting quickly matters because the 60 days cannot be extended.
How does the DOL prevailing wage apply to Customer Engagement Manager salaries?
Your employer must offer at least the DOL-determined prevailing wage for your specific job title in the metropolitan area where you'll work. Prevailing wages are set at four experience levels based on the OFLC Wage Search, and the wage tier the employer selects must match the actual seniority of the role. An offer below the certified wage level will result in LCA denial and block the entire H-1B filing.
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