H-1B Visa Customer Engineer Jobs
Customer Engineer roles sit squarely within H-1B visa specialty occupation territory, requiring a bachelor's degree in computer science, engineering, or a closely related field. Employers filing H-1B petitions for this title must certify a prevailing wage through the DOL before USCIS will approve the petition.
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Get Access To All JobsINTRODUCTION
We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison.
BENEFITS
At Avery Dennison, some of the great benefits we provide are:
- Whole-Health Care: Expert, whole-health care regardless of gender identity.
- Employee Savings Plan (401(k) Plan): You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
- Paid Holidays: You receive 13 paid holidays each year as determined by local management.
- Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.
JOB DESCRIPTION
The Customer Quality Engineer primarily serves as the customer’s point of contact for material-related quality complaints and works to ensure issues encountered by customers are resolved. Material-related quality problems can occur anywhere within the product’s supply chain, from supplier through to end-users. The Customer Quality Engineer establishes the problem statement for each complaint and works to solve the current customer problem.
KEY RESPONSIBILITIES
- On-site with 1 remote day/week available
- Interacts with the customer via email and telephone to collect and record information relating to quality issues and disposition of material.
- Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.
- Is responsible for the claim handling process from evaluation to credit generation. Claims process includes giving customers’ traceability information, providing material disposition, assigning corrective action letters, and sending samples to a responsible manufacturing location.
- Identifies quality trends (ie. unique to material, manufacturing process, or customer) to initiate quality project support to resolve repeating, ongoing issues.
- Provides customer requested documentation of claim details and provides proactive claim status updates when there are new learnings.
QUALIFICATIONS
Bachelor’s Degree in engineering or related required.
3 years of experience engineering or quality in the manufacturing industry. Co-ops and internships will count towards total experience.
Ability to handle multiple tasks as the role requires that you will be working on multiple claims at the same time.
Attention to detail, organizational skills, high degree of accuracy, time-management and priority setting skills.
Strong customer service skills including written, verbal and telephone communication skills.
ADDITIONAL INFORMATION
Pay Transparency
The salary range for this position is $72,000 - $100,000 / year.
The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.
EQUAL OPPORTUNITY EMPLOYER
Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.
REASONABLE ACCOMMODATIONS NOTICE
If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.
IDENTITY VERIFICATION NOTICE
To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews. As part of this verification, we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes.
PRE-EMPLOYMENT SCREENING NOTICE
As part of our hiring process, final candidates may be required to complete reference checks, education verification, and employment history verification. Additional post-offer screenings, where permitted by law, will be conducted in full compliance with applicable local, state, and federal regulations.
INTRODUCTION
We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison.
BENEFITS
At Avery Dennison, some of the great benefits we provide are:
- Whole-Health Care: Expert, whole-health care regardless of gender identity.
- Employee Savings Plan (401(k) Plan): You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
- Paid Holidays: You receive 13 paid holidays each year as determined by local management.
- Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.
JOB DESCRIPTION
The Customer Quality Engineer primarily serves as the customer’s point of contact for material-related quality complaints and works to ensure issues encountered by customers are resolved. Material-related quality problems can occur anywhere within the product’s supply chain, from supplier through to end-users. The Customer Quality Engineer establishes the problem statement for each complaint and works to solve the current customer problem.
KEY RESPONSIBILITIES
- On-site with 1 remote day/week available
- Interacts with the customer via email and telephone to collect and record information relating to quality issues and disposition of material.
- Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.
- Is responsible for the claim handling process from evaluation to credit generation. Claims process includes giving customers’ traceability information, providing material disposition, assigning corrective action letters, and sending samples to a responsible manufacturing location.
- Identifies quality trends (ie. unique to material, manufacturing process, or customer) to initiate quality project support to resolve repeating, ongoing issues.
- Provides customer requested documentation of claim details and provides proactive claim status updates when there are new learnings.
QUALIFICATIONS
Bachelor’s Degree in engineering or related required.
3 years of experience engineering or quality in the manufacturing industry. Co-ops and internships will count towards total experience.
Ability to handle multiple tasks as the role requires that you will be working on multiple claims at the same time.
Attention to detail, organizational skills, high degree of accuracy, time-management and priority setting skills.
Strong customer service skills including written, verbal and telephone communication skills.
ADDITIONAL INFORMATION
Pay Transparency
The salary range for this position is $72,000 - $100,000 / year.
The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.
EQUAL OPPORTUNITY EMPLOYER
Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.
REASONABLE ACCOMMODATIONS NOTICE
If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.
IDENTITY VERIFICATION NOTICE
To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews. As part of this verification, we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes.
PRE-EMPLOYMENT SCREENING NOTICE
As part of our hiring process, final candidates may be required to complete reference checks, education verification, and employment history verification. Additional post-offer screenings, where permitted by law, will be conducted in full compliance with applicable local, state, and federal regulations.
See all 592+ H-1B Visa Customer Engineer Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Engineer
Verify your role qualifies as specialty occupation
Pull the O*NET profile for Customer Engineer and confirm the listed education requirements align with your degree. USCIS scrutinizes this title because some postings describe it as a hybrid sales-technical role, which can weaken the specialty occupation argument.
Target employers with active LCA filing history
Use Migrate Mate to filter Customer Engineer roles by employers who have filed Labor Condition Applications for this specific title. Filing history signals an employer already understands the H-1B process and has infrastructure to support it.
Check the prevailing wage tier before negotiating
Run your target metro area and job title through the OFLC Wage Search before you enter salary discussions. Your employer's LCA must certify at least the DOL prevailing wage, so knowing the Level I through Level IV thresholds protects you from offers that can't clear the compliance bar.
Flag dual-role job descriptions during applications
Customer Engineer postings that bundle pre-sales responsibilities with technical implementation duties can create RFE risk. When evaluating an offer, ask whether the job description submitted with the I-129 petition will accurately reflect your day-to-day technical duties rather than the commercial components.
Time your application around the annual H-1B cap
If you're transitioning from OPT or another status, your employer must file the I-129 petition during the April registration window. Missing it means waiting a full year unless the employer qualifies as cap-exempt, so confirm filing timelines before accepting an offer.
Prepare a degree equivalency package if your credential differs
Employers sponsoring Customer Engineers with three-year bachelor's degrees or degrees from non-U.S. institutions often need a credential evaluation from a NACES-member organization. Have this evaluation completed before your employer submits the LCA, not after, to avoid petition delays.
H-1B Visa Customer Engineer: Frequently Asked Questions
Does a Customer Engineer role qualify for H-1B sponsorship?
Yes, provided the position requires at least a bachelor's degree in a specific technical field such as computer science, electrical engineering, or information systems. USCIS evaluates each petition individually, so the job description must clearly document the theoretical and practical application of that specialized knowledge. Postings that describe general client-facing work without technical degree requirements are harder to defend.
Which employers sponsor H-1B visas for Customer Engineers?
Cloud infrastructure providers, enterprise software companies, and hardware manufacturers are the most consistent sponsors for this title because the role maps cleanly to their technical products. You can search for employers who have filed Labor Condition Applications specifically for Customer Engineer roles on Migrate Mate, which surfaces companies with documented H-1B filing history for this position.
What is an LCA and why does it matter for this role?
A Labor Condition Application is a DOL certification your employer must obtain before USCIS will process your H-1B petition. It commits the employer to paying at least the prevailing wage for the Customer Engineer title in your work location and to maintaining working conditions that don't adversely affect other workers. Without a certified LCA, the I-129 petition cannot move forward.
Can I switch Customer Engineer employers while on H-1B status?
Yes. Under H-1B portability rules established by AC21, you can start working for a new employer once they file a new H-1B petition on your behalf, as long as your current status is valid and the new role is in a same or similar occupational classification. You don't need to wait for USCIS approval before starting, but the petition must be filed before your current status expires.
What documentation should I gather before an employer starts my H-1B petition?
Compile your academic transcripts, diploma, any credential evaluation letters, and evidence that your degree field directly relates to the Customer Engineer duties in the job description. If your title has overlapping sales or account management responsibilities, ask your employer to frame the petition around the technical implementation and systems integration components specifically, since those are the functions USCIS will evaluate for specialty occupation qualification.