H-1B Visa Customer Engineer Jobs
Customer Engineer roles sit squarely within H-1B visa specialty occupation territory, requiring a bachelor's degree in computer science, engineering, or a closely related field. Employers filing H-1B petitions for this title must certify a prevailing wage through the DOL before USCIS will approve the petition.
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Get Access To All JobsINTRODUCTION
The Aerospace Defense Marine Business Unit (ADM BU) is looking for their next SR Customer Quality Engineer (CQE). The main objective of the Customer Quality Engineering role is to be the dedicated TE Quality Focal Point for all Customer Quality activities for a specific allocation of ADM Top Customers. The CQE will be the lead for customer quality initiatives in the East Coast region.
ROLE AND RESPONSIBILITIES
Key customer interface responsibilities include:
- Driving improvement strategies to customer scorecards
- Expertise in customer portals (where required)
- Customer Quality Requirements flow down including and related to FAI’s (future PPAPs)
- Quality manuals
- Corrective Action processes
- Change Notifications etc.
- Executes to meet customer requirements and expectations
- Establish strong partnerships and interfaces with the TE plants to influence continuous improvements relating to key internal KPI(s); Voice of Customer (VOC)/Customer Complaints/PPM / COPQ / 8D timeliness / 8D evaluation
This is a Remote Working Opportunity. The ideal candidate will sit in the East Coast.
Job Requirements
- Review Customer contracts: assess customer specific quality requirements (PPM targets, complaint processing times, FAI requirements, Q-Certification requirements). Negotiate deviations with the customer if required. Communicate Customer requirements within the TE plants/functions to ensure awareness and compliance by providing training, support and organize regular reviews with involved TE plants.
- Conduct periodic evaluation of TE Customer quality performance: specific focus on number of Customer complaints, PPM level, complaint response times, quality of 8D reports.
- Prepare for and participate in regular Customer scorecard reviews. This may include developing or contributing to a TE response.
- Undertake regular visits to Customer plants to build, reinforce and maintain strong partnerships and to exchange on key quality topics.
- Create and maintain Customer Specific Quality Improvement plans with a focus on systematic, interactional and high-level issues. Share and implement best practices within the ADM organization to exceed customer expectations.
- Champion in driving the Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives back into operational sites and functional organizations. Partners with Operations, Quality, Product Management, Sales, Account Management and Customer Service in organizing and driving initiatives in alignment with overall business objectives and resolution of Customer Complaints.
- Act as the regional lead for NOEs, escalated or high impact customer events and formal customer improvement programs. Supports/coaches the ADM manufacturing plants and distribution locations in the execution of problem-solving processes to ensure timely and robust Customer responses.
- Complete quality-related surveys for allocated TOP Customers.
- Collection and use of external and internal data to identify key or systemic improvement opportunities and initiate efforts with responsible TE plants to correct.
- Support TOP Customer audits – Logistical preparation, attendance and co-ordination of the resolution of any non-conformances identified to ensure a timely and robust Customer response/close-out.
WHAT YOUR BACKGROUND SHOULD LOOK LIKE
- Bachelor’s degree (technical/business)
- 5+ years of Experience in Quality
- 3+ years of Experience in direct role(s) interacting with Manufacturing Plants
- 3+ years of Experience in driving improvement initiatives
- ADM Quality experience and knowledge preferred
- PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices
- Understanding of ADM Products. Previous ADM experience plus
- Fluent communication skills; both oral and written
- Experience in core business and processes with TE is plus
- Travel required for position 25% - 50%
COMPETENCIES
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS.
COMPENSATION
- Competitive base salary commensurate with experience: $93,500 - $140,300 (subject to change dependent on physical location)
- Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
- Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
JOB LOCATIONS
Posting City: Harrisburg
Job Country: United States
Travel Required: 25% to 50%
Requisition ID: 156325
Workplace Type: Remote
External Careers Page: Quality
INTRODUCTION
The Aerospace Defense Marine Business Unit (ADM BU) is looking for their next SR Customer Quality Engineer (CQE). The main objective of the Customer Quality Engineering role is to be the dedicated TE Quality Focal Point for all Customer Quality activities for a specific allocation of ADM Top Customers. The CQE will be the lead for customer quality initiatives in the East Coast region.
ROLE AND RESPONSIBILITIES
Key customer interface responsibilities include:
- Driving improvement strategies to customer scorecards
- Expertise in customer portals (where required)
- Customer Quality Requirements flow down including and related to FAI’s (future PPAPs)
- Quality manuals
- Corrective Action processes
- Change Notifications etc.
- Executes to meet customer requirements and expectations
- Establish strong partnerships and interfaces with the TE plants to influence continuous improvements relating to key internal KPI(s); Voice of Customer (VOC)/Customer Complaints/PPM / COPQ / 8D timeliness / 8D evaluation
This is a Remote Working Opportunity. The ideal candidate will sit in the East Coast.
Job Requirements
- Review Customer contracts: assess customer specific quality requirements (PPM targets, complaint processing times, FAI requirements, Q-Certification requirements). Negotiate deviations with the customer if required. Communicate Customer requirements within the TE plants/functions to ensure awareness and compliance by providing training, support and organize regular reviews with involved TE plants.
- Conduct periodic evaluation of TE Customer quality performance: specific focus on number of Customer complaints, PPM level, complaint response times, quality of 8D reports.
- Prepare for and participate in regular Customer scorecard reviews. This may include developing or contributing to a TE response.
- Undertake regular visits to Customer plants to build, reinforce and maintain strong partnerships and to exchange on key quality topics.
- Create and maintain Customer Specific Quality Improvement plans with a focus on systematic, interactional and high-level issues. Share and implement best practices within the ADM organization to exceed customer expectations.
- Champion in driving the Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives back into operational sites and functional organizations. Partners with Operations, Quality, Product Management, Sales, Account Management and Customer Service in organizing and driving initiatives in alignment with overall business objectives and resolution of Customer Complaints.
- Act as the regional lead for NOEs, escalated or high impact customer events and formal customer improvement programs. Supports/coaches the ADM manufacturing plants and distribution locations in the execution of problem-solving processes to ensure timely and robust Customer responses.
- Complete quality-related surveys for allocated TOP Customers.
- Collection and use of external and internal data to identify key or systemic improvement opportunities and initiate efforts with responsible TE plants to correct.
- Support TOP Customer audits – Logistical preparation, attendance and co-ordination of the resolution of any non-conformances identified to ensure a timely and robust Customer response/close-out.
WHAT YOUR BACKGROUND SHOULD LOOK LIKE
- Bachelor’s degree (technical/business)
- 5+ years of Experience in Quality
- 3+ years of Experience in direct role(s) interacting with Manufacturing Plants
- 3+ years of Experience in driving improvement initiatives
- ADM Quality experience and knowledge preferred
- PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices
- Understanding of ADM Products. Previous ADM experience plus
- Fluent communication skills; both oral and written
- Experience in core business and processes with TE is plus
- Travel required for position 25% - 50%
COMPETENCIES
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS.
COMPENSATION
- Competitive base salary commensurate with experience: $93,500 - $140,300 (subject to change dependent on physical location)
- Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
- Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
JOB LOCATIONS
Posting City: Harrisburg
Job Country: United States
Travel Required: 25% to 50%
Requisition ID: 156325
Workplace Type: Remote
External Careers Page: Quality
See all 770+ H-1B Visa Customer Engineer Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Engineer
Verify your role qualifies as specialty occupation
Pull the O*NET profile for Customer Engineer and confirm the listed education requirements align with your degree. USCIS scrutinizes this title because some postings describe it as a hybrid sales-technical role, which can weaken the specialty occupation argument.
Target employers with active LCA filing history
Use Migrate Mate to filter Customer Engineer roles by employers who have filed Labor Condition Applications for this specific title. Filing history signals an employer already understands the H-1B process and has infrastructure to support it.
Check the prevailing wage tier before negotiating
Run your target metro area and job title through the OFLC Wage Search before you enter salary discussions. Your employer's LCA must certify at least the DOL prevailing wage, so knowing the Level I through Level IV thresholds protects you from offers that can't clear the compliance bar.
Flag dual-role job descriptions during applications
Customer Engineer postings that bundle pre-sales responsibilities with technical implementation duties can create RFE risk. When evaluating an offer, ask whether the job description submitted with the I-129 petition will accurately reflect your day-to-day technical duties rather than the commercial components.
Time your application around the annual H-1B cap
If you're transitioning from OPT or another status, your employer must file the I-129 petition during the April registration window. Missing it means waiting a full year unless the employer qualifies as cap-exempt, so confirm filing timelines before accepting an offer.
Prepare a degree equivalency package if your credential differs
Employers sponsoring Customer Engineers with three-year bachelor's degrees or degrees from non-U.S. institutions often need a credential evaluation from a NACES-member organization. Have this evaluation completed before your employer submits the LCA, not after, to avoid petition delays.
H-1B Visa Customer Engineer: Frequently Asked Questions
Does a Customer Engineer role qualify for H-1B sponsorship?
Yes, provided the position requires at least a bachelor's degree in a specific technical field such as computer science, electrical engineering, or information systems. USCIS evaluates each petition individually, so the job description must clearly document the theoretical and practical application of that specialized knowledge. Postings that describe general client-facing work without technical degree requirements are harder to defend.
Which employers sponsor H-1B visas for Customer Engineers?
Cloud infrastructure providers, enterprise software companies, and hardware manufacturers are the most consistent sponsors for this title because the role maps cleanly to their technical products. You can search for employers who have filed Labor Condition Applications specifically for Customer Engineer roles on Migrate Mate, which surfaces companies with documented H-1B filing history for this position.
What is an LCA and why does it matter for this role?
A Labor Condition Application is a DOL certification your employer must obtain before USCIS will process your H-1B petition. It commits the employer to paying at least the prevailing wage for the Customer Engineer title in your work location and to maintaining working conditions that don't adversely affect other workers. Without a certified LCA, the I-129 petition cannot move forward.
Can I switch Customer Engineer employers while on H-1B status?
Yes. Under H-1B portability rules established by AC21, you can start working for a new employer once they file a new H-1B petition on your behalf, as long as your current status is valid and the new role is in a same or similar occupational classification. You don't need to wait for USCIS approval before starting, but the petition must be filed before your current status expires.
What documentation should I gather before an employer starts my H-1B petition?
Compile your academic transcripts, diploma, any credential evaluation letters, and evidence that your degree field directly relates to the Customer Engineer duties in the job description. If your title has overlapping sales or account management responsibilities, ask your employer to frame the petition around the technical implementation and systems integration components specifically, since those are the functions USCIS will evaluate for specialty occupation qualification.