H-1B Visa Customer Experience Specialist Jobs
Customer Experience Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as business, communications, or psychology. Many mid-size and enterprise employers file H-1B petitions for CX roles tied to product, operations, or retention teams.
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Get Access To All JobsINTRODUCTION
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Product Management
Product Managers at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs.
As a Product Manager, you will:
- Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.
- Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap.
- Define product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and break down work into actionable steps to facilitate product discovery, design, development and delivery.
- Manage the end-to-end product lifecycle and drive the product roadmap leveraging OKRs (Objectives and Key Results). Create the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes. In the case of technical products, understand and care for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product.
PREFERRED QUALIFICATIONS
- Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.
- Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value.
- Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point.
- Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products.
- Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
- Preferred skills: product PnL, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, agile ways of working, go to market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity.
MINIMUM QUALIFICATIONS
- Product management experience
About the team/product(s):
This role is responsible for driving product and customer experience strategies that deliver meaningful value for credit card customers and support the achievement of business objectives. The position will initially focus on the management and evolution of the ExtendPay Plan point-of-sale program while helping shape broader customer experience capabilities and priorities across the organization.
ExtendPay enables eligible credit card customers to convert qualifying purchases into predictable monthly payments with a fixed monthly fee and no interest during the selected repayment term.
The successful candidate will partner across Product, Risk, Operations, Marketing, Technology, Finance, Legal, Compliance, and external partners to identify opportunities, define strategic priorities, and deliver customer-focused solutions. This role requires strong leadership, analytical rigor, and the ability to influence stakeholders across a complex, matrixed organization.
In this role, you will:
- Develop and execute product and customer experience strategies that support customer needs and business goals.
- Provide strategic leadership for the ExtendPay Plan portfolio, including performance optimization, feature enhancements, and future roadmap development.
- Translate customer insights, business objectives, and market opportunities into actionable product and experience initiatives.
- Lead cross-functional efforts to identify, prioritize, and implement customer experience improvements.
- Establish business cases and success metrics for new capabilities, enhancements, and process improvements.
- Partner with internal stakeholders and external providers to deliver integrated solutions that improve customer outcomes and operational effectiveness.
- Monitor portfolio performance and leverage data-driven insights to inform strategic decision-making.
- Drive a culture of continuous improvement through testing, learning, and scaling successful customer-centric solutions.
- Influence and align stakeholders across multiple business lines and functional areas to advance strategic priorities.
- Responsibilities span consumer and small business card portfolios, including U.S. Bank branded credit cards, Elan financial institution programs, and co-brand/partner card businesses.
PREFERRED SKILLS/EXPERIENCE
- Experience in product management, customer experience, payments, financial services, or a related field
- Experience leading product, portfolio, or customer experience initiatives within credit cards, consumer lending, payments, or financial services
- Demonstrated success developing and executing product or customer experience strategies that drive measurable business and customer outcomes
- Experience managing complex cross-functional initiatives across a matrixed organization
- Strong strategic thinking, analytical, and problem-solving capabilities
- Ability to leverage customer research, data, and market insights to identify opportunities and establish priorities
- Experience working with external partners, third-party providers, and integrated technology solutions
- Knowledge of credit card installment lending programs, payment solutions, or related products preferred
- Ability to lead through ambiguity, influence without direct authority, and adapt to evolving business priorities
- Proven commitment to customer-centric decision making and continuous improvement
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
BENEFITS
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
INTRODUCTION
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Product Management
Product Managers at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs.
As a Product Manager, you will:
- Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.
- Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap.
- Define product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and break down work into actionable steps to facilitate product discovery, design, development and delivery.
- Manage the end-to-end product lifecycle and drive the product roadmap leveraging OKRs (Objectives and Key Results). Create the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes. In the case of technical products, understand and care for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product.
PREFERRED QUALIFICATIONS
- Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.
- Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value.
- Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point.
- Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products.
- Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
- Preferred skills: product PnL, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, agile ways of working, go to market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity.
MINIMUM QUALIFICATIONS
- Product management experience
About the team/product(s):
This role is responsible for driving product and customer experience strategies that deliver meaningful value for credit card customers and support the achievement of business objectives. The position will initially focus on the management and evolution of the ExtendPay Plan point-of-sale program while helping shape broader customer experience capabilities and priorities across the organization.
ExtendPay enables eligible credit card customers to convert qualifying purchases into predictable monthly payments with a fixed monthly fee and no interest during the selected repayment term.
The successful candidate will partner across Product, Risk, Operations, Marketing, Technology, Finance, Legal, Compliance, and external partners to identify opportunities, define strategic priorities, and deliver customer-focused solutions. This role requires strong leadership, analytical rigor, and the ability to influence stakeholders across a complex, matrixed organization.
In this role, you will:
- Develop and execute product and customer experience strategies that support customer needs and business goals.
- Provide strategic leadership for the ExtendPay Plan portfolio, including performance optimization, feature enhancements, and future roadmap development.
- Translate customer insights, business objectives, and market opportunities into actionable product and experience initiatives.
- Lead cross-functional efforts to identify, prioritize, and implement customer experience improvements.
- Establish business cases and success metrics for new capabilities, enhancements, and process improvements.
- Partner with internal stakeholders and external providers to deliver integrated solutions that improve customer outcomes and operational effectiveness.
- Monitor portfolio performance and leverage data-driven insights to inform strategic decision-making.
- Drive a culture of continuous improvement through testing, learning, and scaling successful customer-centric solutions.
- Influence and align stakeholders across multiple business lines and functional areas to advance strategic priorities.
- Responsibilities span consumer and small business card portfolios, including U.S. Bank branded credit cards, Elan financial institution programs, and co-brand/partner card businesses.
PREFERRED SKILLS/EXPERIENCE
- Experience in product management, customer experience, payments, financial services, or a related field
- Experience leading product, portfolio, or customer experience initiatives within credit cards, consumer lending, payments, or financial services
- Demonstrated success developing and executing product or customer experience strategies that drive measurable business and customer outcomes
- Experience managing complex cross-functional initiatives across a matrixed organization
- Strong strategic thinking, analytical, and problem-solving capabilities
- Ability to leverage customer research, data, and market insights to identify opportunities and establish priorities
- Experience working with external partners, third-party providers, and integrated technology solutions
- Knowledge of credit card installment lending programs, payment solutions, or related products preferred
- Ability to lead through ambiguity, influence without direct authority, and adapt to evolving business priorities
- Proven commitment to customer-centric decision making and continuous improvement
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
BENEFITS
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
See all 699+ H-1B Visa Customer Experience Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Experience Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Experience Specialist
Verify your degree supports specialty occupation
H-1B approval for CX roles hinges on proving the position requires a specific degree. Pull the O*NET profile for Customer Experience Specialists and confirm your degree field aligns with the listed education requirements before applying.
Target employers with LCA filing history
Search Migrate Mate to filter Customer Experience Specialist roles by employers who have filed Labor Condition Applications for this occupation code, so you're only pursuing companies with a proven H-1B track record.
Check prevailing wage before negotiating offers
Your employer must pay at least the DOL prevailing wage for your location and experience level. Use the OFLC Wage Search to look up the wage level for your metro area before you enter salary discussions.
Prioritize E-Verify enrolled employers
If you're transitioning from OPT or cap-gap status, confirm your prospective employer is enrolled in E-Verify. Non-enrolled employers can't legally employ you during those authorization periods, which eliminates them from your shortlist.
Document customer-facing metrics for RFE defense
USCIS sometimes issues RFEs questioning whether CX roles meet specialty occupation standards. Collect performance data, project documentation, and role descriptions that show analytical or strategic complexity requiring your specific degree.
File premium processing if your start date is fixed
USCIS standard processing can run several months. If your employer has a hard onboarding date, request premium processing at filing to receive a decision within 15 business days and avoid gaps in your work authorization.
H-1B Visa Customer Experience Specialist: Frequently Asked Questions
Does a Customer Experience Specialist role qualify for H-1B sponsorship?
It can, but it depends on how the employer defines the role. USCIS requires the position to be a specialty occupation, meaning it normally requires a bachelor's degree in a directly related field. CX roles tied to product strategy, data analysis, or enterprise client management are stronger candidates than generalist support roles with flexible degree requirements.
Which degree fields support an H-1B petition for this role?
Business administration, communications, psychology, marketing, and information systems are commonly accepted fields. The key is alignment: your degree must relate to the specific duties listed in the job description. If your degree is in an unrelated field, the employer will need to justify the connection in the Labor Condition Application and I-129 petition.
How do I find Customer Experience Specialist employers who actually sponsor H-1B visas?
Migrate Mate filters Customer Experience Specialist listings by employers with verified H-1B LCA filing history, so you're not guessing which companies will sponsor. Many CX roles are posted by employers who have never filed an H-1B petition, which makes targeting companies with a filing record a practical first filter before investing time in applications.
Can my employer file an H-1B for me mid-year outside the lottery?
Yes, if the employer is cap-exempt or if you've already been counted against the H-1B cap in a previous fiscal year. Cap-exempt employers include universities, nonprofits affiliated with research institutions, and certain government research organizations. If you're transferring from a different employer and already hold H-1B status, no new lottery registration is required.
What happens to my H-1B status if my Customer Experience role is restructured or eliminated?
You have a 60-day grace period after your last day of employment to find a new sponsoring employer, change to another nonimmigrant status, or depart the U.S. If a new employer files an H-1B transfer petition before the grace period ends, you can begin working for them once USCIS receives the petition, without waiting for approval.