H-1B Visa Customer Experience Specialist Jobs
Customer Experience Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as business, communications, or psychology. Many mid-size and enterprise employers file H-1B petitions for CX roles tied to product, operations, or retention teams.
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Get Access To All JobsINTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$19.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
INTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$19.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See all 502+ H-1B Visa Customer Experience Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Experience Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Experience Specialist
Verify your degree supports specialty occupation
H-1B approval for CX roles hinges on proving the position requires a specific degree. Pull the O*NET profile for Customer Experience Specialists and confirm your degree field aligns with the listed education requirements before applying.
Target employers with LCA filing history
Search Migrate Mate to filter Customer Experience Specialist roles by employers who have filed Labor Condition Applications for this occupation code, so you're only pursuing companies with a proven H-1B track record.
Check prevailing wage before negotiating offers
Your employer must pay at least the DOL prevailing wage for your location and experience level. Use the OFLC Wage Search to look up the wage level for your metro area before you enter salary discussions.
Prioritize E-Verify enrolled employers
If you're transitioning from OPT or cap-gap status, confirm your prospective employer is enrolled in E-Verify. Non-enrolled employers can't legally employ you during those authorization periods, which eliminates them from your shortlist.
Document customer-facing metrics for RFE defense
USCIS sometimes issues RFEs questioning whether CX roles meet specialty occupation standards. Collect performance data, project documentation, and role descriptions that show analytical or strategic complexity requiring your specific degree.
File premium processing if your start date is fixed
USCIS standard processing can run several months. If your employer has a hard onboarding date, request premium processing at filing to receive a decision within 15 business days and avoid gaps in your work authorization.
H-1B Visa Customer Experience Specialist: Frequently Asked Questions
Does a Customer Experience Specialist role qualify for H-1B sponsorship?
It can, but it depends on how the employer defines the role. USCIS requires the position to be a specialty occupation, meaning it normally requires a bachelor's degree in a directly related field. CX roles tied to product strategy, data analysis, or enterprise client management are stronger candidates than generalist support roles with flexible degree requirements.
Which degree fields support an H-1B petition for this role?
Business administration, communications, psychology, marketing, and information systems are commonly accepted fields. The key is alignment: your degree must relate to the specific duties listed in the job description. If your degree is in an unrelated field, the employer will need to justify the connection in the Labor Condition Application and I-129 petition.
How do I find Customer Experience Specialist employers who actually sponsor H-1B visas?
Migrate Mate filters Customer Experience Specialist listings by employers with verified H-1B LCA filing history, so you're not guessing which companies will sponsor. Many CX roles are posted by employers who have never filed an H-1B petition, which makes targeting companies with a filing record a practical first filter before investing time in applications.
Can my employer file an H-1B for me mid-year outside the lottery?
Yes, if the employer is cap-exempt or if you've already been counted against the H-1B cap in a previous fiscal year. Cap-exempt employers include universities, nonprofits affiliated with research institutions, and certain government research organizations. If you're transferring from a different employer and already hold H-1B status, no new lottery registration is required.
What happens to my H-1B status if my Customer Experience role is restructured or eliminated?
You have a 60-day grace period after your last day of employment to find a new sponsoring employer, change to another nonimmigrant status, or depart the U.S. If a new employer files an H-1B transfer petition before the grace period ends, you can begin working for them once USCIS receives the petition, without waiting for approval.