H-1B Visa Customer Experience Specialist Jobs
Customer Experience Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as business, communications, or psychology. Many mid-size and enterprise employers file H-1B petitions for CX roles tied to product, operations, or retention teams.
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INTRODUCTION
Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!)
Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist, you’ll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you’ll ensure every detail is flawless, every interaction is warm, and every customer feels valued.
If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!
ROLE AND RESPONSIBILITIES:
You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection. You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.
- Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
- Provide a premium customer experience by delivering vehicles directly to customers
- Collaborate with team members and management to coordinate timely vehicle delivery and collection
- Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
- Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
PERKS YOU’LL GET:
- Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
- On-the-job training
- Paid time off
- Medical, Dental and Other Insurance
- Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
- Retirement benefits (401k)
- Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
Above perks may vary based on full-time/part-time status and location
BASIC QUALIFICATIONS:
- Minimum 1 year experience in a customer service role, preferably hospitality or car rental
- Professional, friendly demeanor with a focus on customer satisfaction
- Strong verbal and written communication skills
- Technologically proficient and comfortable using various mobile devices
- Valid Driver’s License
- Must be 18 years of age and legally authorized to work in the United States
- Ability to work in a fast-paced environment with strong multitasking and organizational skills
- Flexibility to work various hours not limited to evenings, weekends and holidays
- Willingness to work outdoors in all weather conditions
- On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
- Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type
WHO WE ARE:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
LOCATION:
West Palm Beach
Florida
United States of America
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Experience Specialist
Verify your degree supports specialty occupation
H-1B approval for CX roles hinges on proving the position requires a specific degree. Pull the O*NET profile for Customer Experience Specialists and confirm your degree field aligns with the listed education requirements before applying.
Target employers with LCA filing history
Search Migrate Mate to filter Customer Experience Specialist roles by employers who have filed Labor Condition Applications for this occupation code, so you're only pursuing companies with a proven H-1B track record.
Check prevailing wage before negotiating offers
Your employer must pay at least the DOL prevailing wage for your location and experience level. Use the OFLC Wage Search to look up the wage level for your metro area before you enter salary discussions.
Prioritize E-Verify enrolled employers
If you're transitioning from OPT or cap-gap status, confirm your prospective employer is enrolled in E-Verify. Non-enrolled employers can't legally employ you during those authorization periods, which eliminates them from your shortlist.
Document customer-facing metrics for RFE defense
USCIS sometimes issues RFEs questioning whether CX roles meet specialty occupation standards. Collect performance data, project documentation, and role descriptions that show analytical or strategic complexity requiring your specific degree.
File premium processing if your start date is fixed
USCIS standard processing can run several months. If your employer has a hard onboarding date, request premium processing at filing to receive a decision within 15 business days and avoid gaps in your work authorization.
H-1B Visa Customer Experience Specialist: Frequently Asked Questions
Does a Customer Experience Specialist role qualify for H-1B sponsorship?
It can, but it depends on how the employer defines the role. USCIS requires the position to be a specialty occupation, meaning it normally requires a bachelor's degree in a directly related field. CX roles tied to product strategy, data analysis, or enterprise client management are stronger candidates than generalist support roles with flexible degree requirements.
Which degree fields support an H-1B petition for this role?
Business administration, communications, psychology, marketing, and information systems are commonly accepted fields. The key is alignment: your degree must relate to the specific duties listed in the job description. If your degree is in an unrelated field, the employer will need to justify the connection in the Labor Condition Application and I-129 petition.
How do I find Customer Experience Specialist employers who actually sponsor H-1B visas?
Migrate Mate filters Customer Experience Specialist listings by employers with verified H-1B LCA filing history, so you're not guessing which companies will sponsor. Many CX roles are posted by employers who have never filed an H-1B petition, which makes targeting companies with a filing record a practical first filter before investing time in applications.
Can my employer file an H-1B for me mid-year outside the lottery?
Yes, if the employer is cap-exempt or if you've already been counted against the H-1B cap in a previous fiscal year. Cap-exempt employers include universities, nonprofits affiliated with research institutions, and certain government research organizations. If you're transferring from a different employer and already hold H-1B status, no new lottery registration is required.
What happens to my H-1B status if my Customer Experience role is restructured or eliminated?
You have a 60-day grace period after your last day of employment to find a new sponsoring employer, change to another nonimmigrant status, or depart the U.S. If a new employer files an H-1B transfer petition before the grace period ends, you can begin working for them once USCIS receives the petition, without waiting for approval.