H-1B Visa Director Operational Excellence Jobs
Director Operational Excellence roles qualify as H-1B visa specialty occupations under the business operations and management category, typically requiring a bachelor's degree or higher in industrial engineering, operations management, or a related field. Employers in manufacturing, healthcare, and logistics are active H-1B sponsors for this title.
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Get Access To All JobsAbout Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team:
The Lending Operations team is responsible for delivering exceptional customer experiences while maintaining strong operational controls across the lending lifecycle. As Upstart continues to scale, Operational Excellence serves as a critical function that ensures customer issues are resolved effectively, risks are identified and mitigated, and operational processes continuously improve.
The Senior Director, Operational Excellence will build and lead several high-impact functions, including Issue Management, Customer Complaints, Identity Theft & Credit Disputes, and Quality Control. This leader will establish the strategy, operating model, and team structure needed to drive consistent execution, regulatory readiness, customer-centric outcomes, and continuous improvement across Lending Operations. They will partner closely with Operations, Compliance, Legal, Risk, Product, and Engineering to identify root causes, strengthen controls, and elevate operational performance.
How you’ll make an impact
- Build and lead a high-performing Operational Excellence organization spanning Issue Management, Customer Complaints, Identity Theft & Credit Disputes, and Quality Control.
- Develop the long-term strategy, organizational design, operating rhythms, and performance management framework for the Operational Excellence function.
- Establish scalable processes for identifying, investigating, tracking, and resolving operational issues while ensuring appropriate governance and accountability.
- Create and oversee complaint management programs that drive timely resolution, root-cause identification, trend analysis, and continuous improvement.
- Lead the strategy and execution for identity theft investigations and credit dispute operations, ensuring compliance with applicable regulatory requirements and customer protection standards.
- Design and mature a quality control program that evaluates operational performance, identifies process gaps, and drives measurable improvements in customer and business outcomes.
- Partner with Compliance, Legal, Risk, Internal Audit, Product, Engineering, and Operations leaders to strengthen operational controls and mitigate emerging risks.
- Develop executive-level reporting, dashboards, and governance mechanisms to provide visibility into operational health, customer experience, and risk trends.
- Drive a culture of accountability, operational rigor, and continuous improvement through data-driven decision making.
- Recruit, develop, and mentor leaders and team members while fostering an inclusive, high-performance environment.
- Lead large-scale operational improvement initiatives that improve efficiency, reduce risk, and enhance the customer experience.
Minimum Qualifications
- 12+ years of experience in operations, operational risk, operational excellence, complaint management, quality assurance, compliance operations, or related functions within financial services, fintech, banking, lending, or consumer finance.
- 7+ years of people leadership experience, including managing managers and leading multi-functional organizations.
- Experience building and scaling operational programs, teams, and governance frameworks in a regulated environment.
- Experience leading customer complaint management, issue management, quality control, audit, risk, compliance, or related operational functions.
- Experience developing and presenting operational performance metrics and executive-level reporting to senior leadership.
- Experience driving cross-functional initiatives involving Operations, Product, Risk, Compliance, Legal, and Technology teams.
- Bachelor's degree or equivalent practical experience.
Preferred Qualifications
- Experience leading Operational Excellence, Operational Risk, Complaint Management, Quality Assurance, or Control functions within a lending, banking, fintech, or consumer financial services organization.
- Experience supporting regulatory examinations, audits, remediation programs, and control enhancement initiatives. Knowledge of consumer protection regulations and operational risk management practices applicable to lending operations.
- Experience building issue management and root-cause analysis frameworks that drive measurable business outcomes.
- Experience leveraging automation, workflow tools, and data analytics to improve operational effectiveness and customer experience.
- MBA or other advanced degree.
- Experience operating in a high-growth technology or fintech environment.
Position location This role is available in the following locations: Remote
Time zone requirements The team operates on the East/West coast time zones.
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Base Salary Range
$198,000—$275,000 USD
What you'll love
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial security
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
For roles based in Canada, please note that we are not currently able to hire in Quebec.
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
About Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team:
The Lending Operations team is responsible for delivering exceptional customer experiences while maintaining strong operational controls across the lending lifecycle. As Upstart continues to scale, Operational Excellence serves as a critical function that ensures customer issues are resolved effectively, risks are identified and mitigated, and operational processes continuously improve.
The Senior Director, Operational Excellence will build and lead several high-impact functions, including Issue Management, Customer Complaints, Identity Theft & Credit Disputes, and Quality Control. This leader will establish the strategy, operating model, and team structure needed to drive consistent execution, regulatory readiness, customer-centric outcomes, and continuous improvement across Lending Operations. They will partner closely with Operations, Compliance, Legal, Risk, Product, and Engineering to identify root causes, strengthen controls, and elevate operational performance.
How you’ll make an impact
- Build and lead a high-performing Operational Excellence organization spanning Issue Management, Customer Complaints, Identity Theft & Credit Disputes, and Quality Control.
- Develop the long-term strategy, organizational design, operating rhythms, and performance management framework for the Operational Excellence function.
- Establish scalable processes for identifying, investigating, tracking, and resolving operational issues while ensuring appropriate governance and accountability.
- Create and oversee complaint management programs that drive timely resolution, root-cause identification, trend analysis, and continuous improvement.
- Lead the strategy and execution for identity theft investigations and credit dispute operations, ensuring compliance with applicable regulatory requirements and customer protection standards.
- Design and mature a quality control program that evaluates operational performance, identifies process gaps, and drives measurable improvements in customer and business outcomes.
- Partner with Compliance, Legal, Risk, Internal Audit, Product, Engineering, and Operations leaders to strengthen operational controls and mitigate emerging risks.
- Develop executive-level reporting, dashboards, and governance mechanisms to provide visibility into operational health, customer experience, and risk trends.
- Drive a culture of accountability, operational rigor, and continuous improvement through data-driven decision making.
- Recruit, develop, and mentor leaders and team members while fostering an inclusive, high-performance environment.
- Lead large-scale operational improvement initiatives that improve efficiency, reduce risk, and enhance the customer experience.
Minimum Qualifications
- 12+ years of experience in operations, operational risk, operational excellence, complaint management, quality assurance, compliance operations, or related functions within financial services, fintech, banking, lending, or consumer finance.
- 7+ years of people leadership experience, including managing managers and leading multi-functional organizations.
- Experience building and scaling operational programs, teams, and governance frameworks in a regulated environment.
- Experience leading customer complaint management, issue management, quality control, audit, risk, compliance, or related operational functions.
- Experience developing and presenting operational performance metrics and executive-level reporting to senior leadership.
- Experience driving cross-functional initiatives involving Operations, Product, Risk, Compliance, Legal, and Technology teams.
- Bachelor's degree or equivalent practical experience.
Preferred Qualifications
- Experience leading Operational Excellence, Operational Risk, Complaint Management, Quality Assurance, or Control functions within a lending, banking, fintech, or consumer financial services organization.
- Experience supporting regulatory examinations, audits, remediation programs, and control enhancement initiatives. Knowledge of consumer protection regulations and operational risk management practices applicable to lending operations.
- Experience building issue management and root-cause analysis frameworks that drive measurable business outcomes.
- Experience leveraging automation, workflow tools, and data analytics to improve operational effectiveness and customer experience.
- MBA or other advanced degree.
- Experience operating in a high-growth technology or fintech environment.
Position location This role is available in the following locations: Remote
Time zone requirements The team operates on the East/West coast time zones.
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Base Salary Range
$198,000—$275,000 USD
What you'll love
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial security
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
For roles based in Canada, please note that we are not currently able to hire in Quebec.
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
See all H-1B Visa Director Operational Excellence Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Director Operational Excellence Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Director Operational Excellence
Align your degree to the role
USCIS scrutinizes specialty occupation status for broad management titles. Document how your degree in industrial engineering, operations management, or a related field directly supports the analytical and process-design duties in the job description.
Check LCA filings before applying
Use the OFLC Wage Search to look up Labor Condition Applications filed under SOC codes for operations managers and industrial engineers. Employers with active LCA history are demonstrably willing to sponsor, which narrows your target list efficiently.
Search verified sponsors on Migrate Mate
Filter Director Operational Excellence roles by H-1B filing history on Migrate Mate so you're only applying to employers who have sponsored this level before, not companies that will stall once they learn a petition is required.
Request premium processing in your offer negotiation
Standard H-1B adjudication can run several months. At the director level, your leverage is higher than most. Ask the employer to include premium processing in the offer, which cuts USCIS decision time to 15 business days.
Verify your O*NET classification with the employer
The O*NET profile for this role sits under Industrial-Organizational or General Operations Managers. Confirm which SOC code the employer's legal team plans to use before they file the LCA, since misclassification is a common source of RFEs.
Document continuous employment during cap-gap
If you're transitioning from F-1 OPT, your cap-gap authorization extends through September 30 of the relevant fiscal year. Keep pay stubs and employer verification letters organized so you can demonstrate unbroken status if USCIS or CBP requests evidence.
H-1B Visa Director Operational Excellence: Frequently Asked Questions
Does a Director Operational Excellence role qualify as an H-1B specialty occupation?
Yes, provided the employer can show the position normally requires at least a bachelor's degree in a specific field such as industrial engineering, operations management, or business analytics. Broad titles can attract RFEs, so the job description needs to emphasize technical and analytical duties rather than general management responsibilities. A well-drafted LCA and petition letter from the employer's legal team makes a significant difference here.
Which industries sponsor H-1B visas most often for operational excellence directors?
Manufacturing, healthcare systems, logistics and supply chain, and large financial services firms have the strongest track record of H-1B sponsorship at the director level for this function. These industries rely heavily on Lean, Six Sigma, and process engineering methodologies, which anchor the specialty occupation argument. Use Migrate Mate to filter open roles by employers with verified H-1B LCA filing history in these sectors.
Can I switch employers mid-H-1B if I receive a better director-level offer?
Yes. Under H-1B portability rules, you can start working for a new employer as soon as they file a new I-129 petition, as long as your current H-1B is valid and you've maintained lawful status. The new employer must file before your current status expires. Because director-level transitions often involve extended offer and negotiation timelines, coordinate closely with the new employer's immigration counsel on filing dates.
What prevailing wage level should I expect for this title on an H-1B?
Director Operational Excellence roles typically fall at DOL wage levels III or IV under the relevant SOC code, reflecting supervisory and strategic scope. The employer must certify on the LCA that they'll pay at least the prevailing wage for your geographic area and job zone. You can cross-check the applicable wage using the OFLC Wage Search before accepting an offer to confirm the employer's proposed compensation is compliant.
How does a Six Sigma or Lean certification affect my H-1B petition?
Certifications like Six Sigma Black Belt or Master Black Belt strengthen the specialty occupation argument by demonstrating that the role requires specialized knowledge beyond a general management background. They don't replace the degree requirement, but USCIS looks favorably on credentials that reinforce the technical nature of the position. Include certification documentation in the petition supporting evidence package your employer's attorney prepares.