H-1B Visa Customer Service Manager Jobs
H-1B visa jobs for Customer Service Manager roles exist at employers who build the position around degree-level duties in business administration, communications, or a related field. Sponsoring employers file a Labor Condition Application with DOL and an I-129 petition with USCIS, granting H-1B status for up to three years, extendable to six.
Find H-1B Visa Customer Service Manager JobsOverview
Showing 5 of 124+ Customer Service Manager jobs
See all 124+ Customer Service Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Manager roles.
Get Access To All JobsINTRODUCTION
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
WHY YOU'LL LOVE THIS JOB
- American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
- CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
- Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
- CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
- This job is a member of the Airports Team within the Customer Experience Division.
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being.
- Be a safety advocate: Look for safety concerns and address them as needed.
- Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors.
- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity.
- Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner.
- Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements.
- Promote effective communication among departments to engage our team to work together to achieve common goals.
- Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure.
- Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty).
- Manage escalated service issues and be visible to your team members when problems arise.
- Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
- Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders.
MINIMUM QUALIFICATIONS
High School diploma or GED equivalency.
PREFERRED QUALIFICATIONS
- Previous airport customer service experience.
- 2 years experience leading others.
- Knowledge of company policies and procedures and functional automation applications.
SKILLS, LICENSES & CERTIFICATIONS
- Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment.
- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
- Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
- Strong decision-making skills.
- Ability to work independently as well as collaboratively.
- Ability to work under demanding operational conditions.
- Ability to prioritize and execute with a sense of urgency and preciseness.
- Ability to use sound business judgment to resolve issues with internal and external customers.
- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation.
- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
- Valid driver's license.
- Ability to qualify for (SIDA) badge.
- Ability to work extra hours when there are operational needs.
- Ability to work rotating shifts including weekends, holidays and days-off.
WHAT YOU'LL GET
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
FEEL FREE TO BE YOURSELF AT AMERICAN
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
INTRODUCTION
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
WHY YOU'LL LOVE THIS JOB
- American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
- CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
- Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
- CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
- This job is a member of the Airports Team within the Customer Experience Division.
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being.
- Be a safety advocate: Look for safety concerns and address them as needed.
- Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors.
- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity.
- Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner.
- Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements.
- Promote effective communication among departments to engage our team to work together to achieve common goals.
- Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure.
- Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty).
- Manage escalated service issues and be visible to your team members when problems arise.
- Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
- Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders.
MINIMUM QUALIFICATIONS
High School diploma or GED equivalency.
PREFERRED QUALIFICATIONS
- Previous airport customer service experience.
- 2 years experience leading others.
- Knowledge of company policies and procedures and functional automation applications.
SKILLS, LICENSES & CERTIFICATIONS
- Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment.
- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
- Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
- Strong decision-making skills.
- Ability to work independently as well as collaboratively.
- Ability to work under demanding operational conditions.
- Ability to prioritize and execute with a sense of urgency and preciseness.
- Ability to use sound business judgment to resolve issues with internal and external customers.
- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation.
- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
- Valid driver's license.
- Ability to qualify for (SIDA) badge.
- Ability to work extra hours when there are operational needs.
- Ability to work rotating shifts including weekends, holidays and days-off.
WHAT YOU'LL GET
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
FEEL FREE TO BE YOURSELF AT AMERICAN
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
See all 124+ H-1B Visa Customer Service Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Service Manager Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Service Manager
Frame your degree for specialty occupation
Customer Service Manager doesn't automatically qualify as a specialty occupation. Highlight how your business administration, communications, or operations management degree directly applies to your analytical and strategic duties, giving USCIS the degree-to-role connection it requires.
Use O*NET to document core duties
Pull the O*NET occupation profile for Customer Service Manager before interviews. It lists the analytical, supervisory, and planning tasks that support a specialty occupation argument, so your resume and job description reflect the same degree-level language USCIS expects.
Target employers with multi-site LCA history
If you'll manage customer service teams across locations, each worksite needs its own certified LCA. Search Migrate Mate to find employers with verified H-1B visa filing history in your target city, so you're approaching companies already familiar with multi-worksite compliance.
Verify prevailing wage tier before negotiating
Run your target city and job title through the OFLC Wage Search before salary discussions. Your employer's LCA must certify wages at or above the prevailing wage for your location, so knowing the threshold prevents offers that can't survive DOL certification.
Ask employers about cap-exempt entity affiliations
Some customer service roles at universities, nonprofits, or research institutions are cap-exempt, letting you skip the annual H-1B selection process entirely. During interviews, ask whether the organization or any affiliated entity qualifies for cap-exempt filing status under USCIS rules.
Prepare a job duties memo before the I-129 filing
Work with your employer's immigration counsel to draft a detailed duties memo before the I-129 is filed. Customer Service Manager petitions face scrutiny, and a memo tying each daily responsibility to your specific degree field strengthens the specialty occupation evidence package significantly.
H-1B Visa Customer Service Manager: Frequently Asked Questions
Does a Customer Service Manager role qualify as an H-1B specialty occupation?
Not automatically. The role qualifies only when the employer structures it around duties that normally require at least a bachelor's degree in a specific related field, such as business administration, operations management, or communications. If the position is primarily supervisory or clerical without requiring a directly related degree, USCIS will likely issue a Request for Evidence or deny the petition. Employers sponsoring this role typically document the analytical, strategic, and cross-functional responsibilities that make the degree requirement defensible.
Which employers sponsor H-1B visas for Customer Service Manager positions?
Employers in technology, financial services, healthcare administration, and enterprise software tend to sponsor H-1B visas for Customer Service Manager roles because their positions require business or communications degrees and involve complex, degree-level work. Browse Migrate Mate to find employers with verified H-1B Labor Condition Application filing history for this occupation in your target city.
What happens to my H-1B status if I'm promoted or change teams after the petition is approved?
A material change in job duties, title, or worksite can require an amended I-129 petition before the change takes effect. If your promotion shifts your core responsibilities significantly or moves you to a new location, your employer must file an amended petition with USCIS and, for a new worksite, a fresh certified LCA with DOL before you begin work at that location.
How long does H-1B sponsorship last for a Customer Service Manager job?
USCIS grants initial H-1B status for up to three years, which the employer can extend for an additional three years, reaching a six-year maximum in most cases. Workers with an approved I-140 immigrant petition or who are past the 365-day mark in the green card process may qualify for extensions beyond six years under AC21 portability rules.
What documents should I gather to support my employer's H-1B petition for this role?
You'll need official transcripts and your diploma showing your degree field, any professional certifications relevant to the role, a detailed letter from your employer explaining why the position requires that specific degree, and your current resume emphasizing analytical and strategic duties. For foreign degrees, a credential evaluation from a USCIS-recognized evaluator establishing U.S. degree equivalency is also required.