H-1B Visa Customer Support Engineer Jobs
Customer Support Engineer roles sit at the intersection of technical troubleshooting and client communication, making them strong candidates for H-1B visa specialty occupation classification when the position requires a bachelor's degree in computer science, information systems, or a related field. Employers across SaaS, cloud infrastructure, and enterprise software actively sponsor H-1B visas for this role.
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Get Access To All JobsLocation:
Rosemont, IL, US, 60018
Cassopolis, Michigan, MI, US, 49031
Henderson, Kentucky, KY, US, 42420
Career area: Sales & Marketing
Department: North America
Job Type: Permanent
Apply by: December 28, 2026
Hydro Aluminium Metal is a leading supplier of extrusion ingots, sheet ingots, foundry alloys, wire rods, and high-purity aluminium, with a global production network of around 6,000 employees. With primary metal production facilities in Europe, Canada, Australia, Brazil, and Qatar, and recycling facilities throughout Europe and the U.S., two-thirds of our primary aluminium production is based on renewable energy.
What we offer you
- Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
- Retirement Savings Plans with Company Match/Contributions
- Education Assistance
- Bonus Plan Eligibility
- Parental Leave
Work Location: Casopolis, MI; Henderson, KY or Remote
Salary Range: $150,000 - $160,000
Job Summary
Promote technical sales and marketing of value-added Hydro metals in terms of increasing margin and volume. Support Hydro’s customers in their development and growth by providing best in class Customer Technical Support (CTS) with focus on recycled, greener and more sustainable products.
What you will be doing
CTS work would consist of executing technical services programs towards customers to ensuring Hydro Aluminum Metals NA is the preferred supplier for all their value added and regular high quality metal needs.
- Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of:
- New and optimized alloy needs for the customer
- New opportunities and new products
- Plan and execute CTS program with head of CTS and sales managers
- Assist the sales team with technical expertise
- Support customers on technical issues:
- Offering extensive support on metallurgical matters.
- Be the communication link between customer needs and requirements towards the production units – cast houses.
- Support cast houses on technical issues:
- Customer requirements of the product
- Continuous improvements and new product offering
- Maintenance of product quality and market quality demands
- Manage and resolve customer claims and complaints
- Use AMBS processes and procedure in executing all activities.
- Define and follow-up R&D projects and ensure customer and market driven programs are executed.
- Participate and take active role in Industry and Technical forums to influence the agenda.
What will make you successful?
Required Education/Experience:
- Master’s degree or doctorate from an accredited University is required.
- Material Science/Metallurgy background is required.
- Minimum of 5 years’ experience in the aluminum extrusion industry is desirable.
- Willingness to travel as required supporting customers (minimum of 30-50% travel).
Preferred Skills/Qualifications:
- Strong background in aluminum casting and/or extrusion process and operations
- Knowledge of alloys for automotive application and OEM qualification and production requirements.
- Strong technical and scientific skills relating to the science and technology behind aluminum processing
- Close adherence to best practices and strong attention to detail
- Wide ranging communication and interpersonal skills, to be able to work well with a wide range of people from shop floor employees up to senior management or owners.
- High level of professionalism, drive and enthusiasm.
- Ability to work according to Hydro culture and values.
Equal opportunities
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us. Apply before: 12/28/2026.
As part of our recruitment process, we may use job-related assessments in selected roles. These tools help us better understand work-related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.
If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at recruiting.north.america@hydro.com
Possible work locations
Why Hydro?
Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues – and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.
A job where you make a difference
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.
About Hydro
- Hydro is a leading aluminium and renewable energy company committed to a sustainable future
- Founded: 1905
- Number of employees: 32,000
- Company presence in around 40 countries worldwide
- President and CEO: Eivind Kallevik
Location:
Rosemont, IL, US, 60018
Cassopolis, Michigan, MI, US, 49031
Henderson, Kentucky, KY, US, 42420
Career area: Sales & Marketing
Department: North America
Job Type: Permanent
Apply by: December 28, 2026
Hydro Aluminium Metal is a leading supplier of extrusion ingots, sheet ingots, foundry alloys, wire rods, and high-purity aluminium, with a global production network of around 6,000 employees. With primary metal production facilities in Europe, Canada, Australia, Brazil, and Qatar, and recycling facilities throughout Europe and the U.S., two-thirds of our primary aluminium production is based on renewable energy.
What we offer you
- Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
- Retirement Savings Plans with Company Match/Contributions
- Education Assistance
- Bonus Plan Eligibility
- Parental Leave
Work Location: Casopolis, MI; Henderson, KY or Remote
Salary Range: $150,000 - $160,000
Job Summary
Promote technical sales and marketing of value-added Hydro metals in terms of increasing margin and volume. Support Hydro’s customers in their development and growth by providing best in class Customer Technical Support (CTS) with focus on recycled, greener and more sustainable products.
What you will be doing
CTS work would consist of executing technical services programs towards customers to ensuring Hydro Aluminum Metals NA is the preferred supplier for all their value added and regular high quality metal needs.
- Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of:
- New and optimized alloy needs for the customer
- New opportunities and new products
- Plan and execute CTS program with head of CTS and sales managers
- Assist the sales team with technical expertise
- Support customers on technical issues:
- Offering extensive support on metallurgical matters.
- Be the communication link between customer needs and requirements towards the production units – cast houses.
- Support cast houses on technical issues:
- Customer requirements of the product
- Continuous improvements and new product offering
- Maintenance of product quality and market quality demands
- Manage and resolve customer claims and complaints
- Use AMBS processes and procedure in executing all activities.
- Define and follow-up R&D projects and ensure customer and market driven programs are executed.
- Participate and take active role in Industry and Technical forums to influence the agenda.
What will make you successful?
Required Education/Experience:
- Master’s degree or doctorate from an accredited University is required.
- Material Science/Metallurgy background is required.
- Minimum of 5 years’ experience in the aluminum extrusion industry is desirable.
- Willingness to travel as required supporting customers (minimum of 30-50% travel).
Preferred Skills/Qualifications:
- Strong background in aluminum casting and/or extrusion process and operations
- Knowledge of alloys for automotive application and OEM qualification and production requirements.
- Strong technical and scientific skills relating to the science and technology behind aluminum processing
- Close adherence to best practices and strong attention to detail
- Wide ranging communication and interpersonal skills, to be able to work well with a wide range of people from shop floor employees up to senior management or owners.
- High level of professionalism, drive and enthusiasm.
- Ability to work according to Hydro culture and values.
Equal opportunities
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us. Apply before: 12/28/2026.
As part of our recruitment process, we may use job-related assessments in selected roles. These tools help us better understand work-related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.
If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at recruiting.north.america@hydro.com
Possible work locations
Why Hydro?
Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues – and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.
A job where you make a difference
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.
About Hydro
- Hydro is a leading aluminium and renewable energy company committed to a sustainable future
- Founded: 1905
- Number of employees: 32,000
- Company presence in around 40 countries worldwide
- President and CEO: Eivind Kallevik
See all 33+ H-1B Visa Customer Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Support Engineer Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Support Engineer
Verify your role meets specialty occupation
Pull the O*NET profile for Customer Support Engineer and confirm your job description requires a specific technical degree, not just any bachelor's degree. USCIS denies H-1B petitions when the role appears to accept unrelated degrees interchangeably.
Check prevailing wage before accepting offers
Run your job title, location, and experience level through the OFLC Wage Search before salary negotiations. Your employer's LCA must certify a wage at or above the DOL prevailing wage, so knowing the floor protects you from underpayment issues later.
Target employers with E-Verify enrollment
If you're on STEM OPT, your employer must be E-Verify enrolled. Search for Customer Support Engineer roles at E-Verify registered companies to avoid losing your cap-gap protection during the H-1B transition period.
Use Migrate Mate to filter verified sponsors
Search Customer Support Engineer roles on Migrate Mate to identify employers with confirmed H-1B LCA filing history in this specific job category. That filing history signals the employer understands the sponsorship process, not just that they're open to it.
Request premium processing for tight start dates
If your OPT expires close to October 1, ask your employer to file with USCIS premium processing. Standard adjudication can take months, and a pending petition without cap-gap coverage leaves your work authorization in a gap.
Document technical scope in your offer letter
Get your offer letter to specify the technical systems, platforms, or programming environments you'll support. Vague support-role descriptions draw RFEs from USCIS questioning whether the position truly requires a specialized degree rather than general communication skills.
H-1B Visa Customer Support Engineer: Frequently Asked Questions
Does a Customer Support Engineer role qualify as an H-1B specialty occupation?
It depends on how the role is defined. If the position requires a bachelor's degree or higher in computer science, software engineering, or a related technical field and involves diagnosing complex system issues, API integrations, or technical implementations, USCIS will generally recognize it as a specialty occupation. Roles framed primarily as customer service without a required technical degree are more likely to receive a Request for Evidence or denial.
How do I find Customer Support Engineer jobs where employers already sponsor H-1B visas?
Migrate Mate surfaces Customer Support Engineer roles filtered by employers with verified H-1B LCA filing history, so you're not applying blind to companies that have never navigated the sponsorship process. Employers with prior LCA filings in this job category are far more likely to have internal processes for handling H-1B petitions efficiently.
What documentation should I prepare to support my H-1B petition for this role?
You'll need an official degree transcript showing your major aligns with the technical requirements of the role, plus any certifications in platforms like Salesforce, AWS, or Zendesk that reinforce the specialty occupation argument. A detailed employer support letter explaining the technical complexity of the work, specific systems you'll manage, and why a degree in a directly related field is required strengthens the petition significantly.
Can my employer file an H-1B for a Customer Support Engineer role if the job posting said experience could substitute for a degree?
This is a common problem. If the original job posting stated that years of experience could replace a bachelor's degree, USCIS may use that language to argue the position doesn't require a specialized degree and therefore isn't a specialty occupation. Work with your employer to ensure the H-1B petition and LCA describe the role's degree requirement clearly and consistently with how the position is actually performed.
What happens to my H-1B status if I change Customer Support Engineer roles at a different company?
You'll need your new employer to file an H-1B transfer petition before you start working there. Under AC21 portability rules, you can begin the new role once the transfer petition is filed and received by USCIS, as long as you've been in valid H-1B status for at least 180 days and the new role is in the same or a substantially similar occupational classification. Confirm the new employer has E-Verify enrollment and is prepared to file promptly.