H-1B Visa Customer Support Engineer Jobs
Customer Support Engineer roles sit at the intersection of technical troubleshooting and client communication, making them strong candidates for H-1B visa specialty occupation classification when the position requires a bachelor's degree in computer science, information systems, or a related field. Employers across SaaS, cloud infrastructure, and enterprise software actively sponsor H-1B visas for this role.
Find H-1B Visa Customer Support Engineer JobsOverview
Showing 5 of 1,732+ Customer Support Engineer jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 1,732+ Customer Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Engineer roles.
Get Access To All JobsINTRODUCTION
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.
SUMMARY
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
THE ROLE
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Support and guide VAST data account teams on account technical status and activities
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
BASIC QUALIFICATIONS
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have in-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
INTRODUCTION
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.
SUMMARY
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
THE ROLE
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Support and guide VAST data account teams on account technical status and activities
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
BASIC QUALIFICATIONS
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have in-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
See all 1,732+ H-1B Visa Customer Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Support Engineer Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Support Engineer
Verify your role meets specialty occupation
Pull the O*NET profile for Customer Support Engineer and confirm your job description requires a specific technical degree, not just any bachelor's degree. USCIS denies H-1B petitions when the role appears to accept unrelated degrees interchangeably.
Check prevailing wage before accepting offers
Run your job title, location, and experience level through the OFLC Wage Search before salary negotiations. Your employer's LCA must certify a wage at or above the DOL prevailing wage, so knowing the floor protects you from underpayment issues later.
Target employers with E-Verify enrollment
If you're on STEM OPT, your employer must be E-Verify enrolled. Search for Customer Support Engineer roles at E-Verify registered companies to avoid losing your cap-gap protection during the H-1B transition period.
Use Migrate Mate to filter verified sponsors
Search Customer Support Engineer roles on Migrate Mate to identify employers with confirmed H-1B LCA filing history in this specific job category. That filing history signals the employer understands the sponsorship process, not just that they're open to it.
Request premium processing for tight start dates
If your OPT expires close to October 1, ask your employer to file with USCIS premium processing. Standard adjudication can take months, and a pending petition without cap-gap coverage leaves your work authorization in a gap.
Document technical scope in your offer letter
Get your offer letter to specify the technical systems, platforms, or programming environments you'll support. Vague support-role descriptions draw RFEs from USCIS questioning whether the position truly requires a specialized degree rather than general communication skills.
H-1B Visa Customer Support Engineer: Frequently Asked Questions
Does a Customer Support Engineer role qualify as an H-1B specialty occupation?
It depends on how the role is defined. If the position requires a bachelor's degree or higher in computer science, software engineering, or a related technical field and involves diagnosing complex system issues, API integrations, or technical implementations, USCIS will generally recognize it as a specialty occupation. Roles framed primarily as customer service without a required technical degree are more likely to receive a Request for Evidence or denial.
How do I find Customer Support Engineer jobs where employers already sponsor H-1B visas?
Migrate Mate surfaces Customer Support Engineer roles filtered by employers with verified H-1B LCA filing history, so you're not applying blind to companies that have never navigated the sponsorship process. Employers with prior LCA filings in this job category are far more likely to have internal processes for handling H-1B petitions efficiently.
What documentation should I prepare to support my H-1B petition for this role?
You'll need an official degree transcript showing your major aligns with the technical requirements of the role, plus any certifications in platforms like Salesforce, AWS, or Zendesk that reinforce the specialty occupation argument. A detailed employer support letter explaining the technical complexity of the work, specific systems you'll manage, and why a degree in a directly related field is required strengthens the petition significantly.
Can my employer file an H-1B for a Customer Support Engineer role if the job posting said experience could substitute for a degree?
This is a common problem. If the original job posting stated that years of experience could replace a bachelor's degree, USCIS may use that language to argue the position doesn't require a specialized degree and therefore isn't a specialty occupation. Work with your employer to ensure the H-1B petition and LCA describe the role's degree requirement clearly and consistently with how the position is actually performed.
What happens to my H-1B status if I change Customer Support Engineer roles at a different company?
You'll need your new employer to file an H-1B transfer petition before you start working there. Under AC21 portability rules, you can begin the new role once the transfer petition is filed and received by USCIS, as long as you've been in valid H-1B status for at least 180 days and the new role is in the same or a substantially similar occupational classification. Confirm the new employer has E-Verify enrollment and is prepared to file promptly.