H-1B Visa Customer Support Engineer Jobs
Customer Support Engineer roles sit at the intersection of technical troubleshooting and client communication, making them strong candidates for H-1B visa specialty occupation classification when the position requires a bachelor's degree in computer science, information systems, or a related field. Employers across SaaS, cloud infrastructure, and enterprise software actively sponsor H-1B visas for this role.
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Get Access To All JobsWe’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Summary
The Care Partner serves as the first point of contact for members seeking emotional support, behavioral health resources, and employee assistance services through Aetna's Resources for Living (RFL) Employee Assistance Program. This role provides compassionate, timely support via phone, video, and chat while helping members access appropriate resources, benefits, referrals, and clinical support.
Shift: Sat- Wed 1:00 PM-9:30 PM EST
Key Responsibilities:
- Respond to member inquiries and provide support through phone, video, and live chat.
- Assess member needs and connect individuals to appropriate behavioral health, employee assistance, and community resources.
- Provide information, guidance, referrals, and benefit education.
- Recognize warning signs, de-escalate challenging situations, and facilitate clinical transfers when appropriate.
- Support members and their families while adhering to program policies and service standards.
- Accurately document interactions and maintain confidentiality.
- Navigate multiple systems simultaneously in a fast-paced, service-focused environment.
Required Qualifications:
- 1-2 years of experience in a call center, help line, customer support, or similar virtual service environment.
- 1 year of experience in a social service, behavioral health, psychological, human services, or client support role.
- Strong verbal communication, active listening, and interpersonal skills.
- Ability to remain calm and supportive during emotionally challenging or crisis situations.
- Strong computer skills with the ability to navigate multiple systems simultaneously.
- Reliable, hardwired broadband or fiber internet connection required.
Preferred Qualifications:
- Experience supporting individuals in behavioral health, employee assistance, crisis support, or related helping professions.
- Experience working in a high-volume customer service environment.
- Bilingual language skills.
Education:
- High school diploma or equivalent required.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $42.35
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 09/21/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Summary
The Care Partner serves as the first point of contact for members seeking emotional support, behavioral health resources, and employee assistance services through Aetna's Resources for Living (RFL) Employee Assistance Program. This role provides compassionate, timely support via phone, video, and chat while helping members access appropriate resources, benefits, referrals, and clinical support.
Shift: Sat- Wed 1:00 PM-9:30 PM EST
Key Responsibilities:
- Respond to member inquiries and provide support through phone, video, and live chat.
- Assess member needs and connect individuals to appropriate behavioral health, employee assistance, and community resources.
- Provide information, guidance, referrals, and benefit education.
- Recognize warning signs, de-escalate challenging situations, and facilitate clinical transfers when appropriate.
- Support members and their families while adhering to program policies and service standards.
- Accurately document interactions and maintain confidentiality.
- Navigate multiple systems simultaneously in a fast-paced, service-focused environment.
Required Qualifications:
- 1-2 years of experience in a call center, help line, customer support, or similar virtual service environment.
- 1 year of experience in a social service, behavioral health, psychological, human services, or client support role.
- Strong verbal communication, active listening, and interpersonal skills.
- Ability to remain calm and supportive during emotionally challenging or crisis situations.
- Strong computer skills with the ability to navigate multiple systems simultaneously.
- Reliable, hardwired broadband or fiber internet connection required.
Preferred Qualifications:
- Experience supporting individuals in behavioral health, employee assistance, crisis support, or related helping professions.
- Experience working in a high-volume customer service environment.
- Bilingual language skills.
Education:
- High school diploma or equivalent required.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $42.35
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 09/21/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See all 206+ H-1B Visa Customer Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Support Engineer Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Support Engineer
Verify your role meets specialty occupation
Pull the O*NET profile for Customer Support Engineer and confirm your job description requires a specific technical degree, not just any bachelor's degree. USCIS denies H-1B petitions when the role appears to accept unrelated degrees interchangeably.
Check prevailing wage before accepting offers
Run your job title, location, and experience level through the OFLC Wage Search before salary negotiations. Your employer's LCA must certify a wage at or above the DOL prevailing wage, so knowing the floor protects you from underpayment issues later.
Target employers with E-Verify enrollment
If you're on STEM OPT, your employer must be E-Verify enrolled. Search for Customer Support Engineer roles at E-Verify registered companies to avoid losing your cap-gap protection during the H-1B transition period.
Use Migrate Mate to filter verified sponsors
Search Customer Support Engineer roles on Migrate Mate to identify employers with confirmed H-1B LCA filing history in this specific job category. That filing history signals the employer understands the sponsorship process, not just that they're open to it.
Request premium processing for tight start dates
If your OPT expires close to October 1, ask your employer to file with USCIS premium processing. Standard adjudication can take months, and a pending petition without cap-gap coverage leaves your work authorization in a gap.
Document technical scope in your offer letter
Get your offer letter to specify the technical systems, platforms, or programming environments you'll support. Vague support-role descriptions draw RFEs from USCIS questioning whether the position truly requires a specialized degree rather than general communication skills.
H-1B Visa Customer Support Engineer: Frequently Asked Questions
Does a Customer Support Engineer role qualify as an H-1B specialty occupation?
It depends on how the role is defined. If the position requires a bachelor's degree or higher in computer science, software engineering, or a related technical field and involves diagnosing complex system issues, API integrations, or technical implementations, USCIS will generally recognize it as a specialty occupation. Roles framed primarily as customer service without a required technical degree are more likely to receive a Request for Evidence or denial.
How do I find Customer Support Engineer jobs where employers already sponsor H-1B visas?
Migrate Mate surfaces Customer Support Engineer roles filtered by employers with verified H-1B LCA filing history, so you're not applying blind to companies that have never navigated the sponsorship process. Employers with prior LCA filings in this job category are far more likely to have internal processes for handling H-1B petitions efficiently.
What documentation should I prepare to support my H-1B petition for this role?
You'll need an official degree transcript showing your major aligns with the technical requirements of the role, plus any certifications in platforms like Salesforce, AWS, or Zendesk that reinforce the specialty occupation argument. A detailed employer support letter explaining the technical complexity of the work, specific systems you'll manage, and why a degree in a directly related field is required strengthens the petition significantly.
Can my employer file an H-1B for a Customer Support Engineer role if the job posting said experience could substitute for a degree?
This is a common problem. If the original job posting stated that years of experience could replace a bachelor's degree, USCIS may use that language to argue the position doesn't require a specialized degree and therefore isn't a specialty occupation. Work with your employer to ensure the H-1B petition and LCA describe the role's degree requirement clearly and consistently with how the position is actually performed.
What happens to my H-1B status if I change Customer Support Engineer roles at a different company?
You'll need your new employer to file an H-1B transfer petition before you start working there. Under AC21 portability rules, you can begin the new role once the transfer petition is filed and received by USCIS, as long as you've been in valid H-1B status for at least 180 days and the new role is in the same or a substantially similar occupational classification. Confirm the new employer has E-Verify enrollment and is prepared to file promptly.