H-1B Visa Customer Support Engineer Jobs
Customer Support Engineer roles sit at the intersection of technical troubleshooting and client communication, making them strong candidates for H-1B visa specialty occupation classification when the position requires a bachelor's degree in computer science, information systems, or a related field. Employers across SaaS, cloud infrastructure, and enterprise software actively sponsor H-1B visas for this role.
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Get Access To All JobsJob ID: 631956
Type: Part-time
Location: Reno, NV 89502
Departments: Supply Chain
Date Published: August 3, 2026
End Date: 08-17-2026
Job Description
Customer Supply Chain Support
1155 S Rock Blvd, Reno, NV 89502
NV003 In Plant Store
Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm
10 - 28 hours/week
Overview:
Working as Part-time Customer Supply Chain Support, you will engage in a variety of activities to support the customer's supply chain in order to improve the performance of the onsite business. This is an entry level position where you will build a foundation of experience in customer relationship management and operations. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
Responsibilities:
The duties and responsibilities of this position include, but are not limited to:
- Responding and coordinating resources relative to customer requests
- Managing inventory
- Placing and fulfilling orders
- Receiving and shipping inventory
- Executing inventory fulfillment within the customer facility
- Sourcing and quoting new and existing products
- Participating in continuous improvement activities and implementing new business processes
- Monetizing and reporting the value of supply chain management activities to the customer
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
- 18 years of age or older, due to the nature of work
- Possess or are working towards a degree in Supply Chain/Operations Management OR have equivalent industry experience and knowledge of the local market
- Excellent written and oral communication skills
- Proficient computer skills
- Demonstrate strong math aptitude, attention to detail and sense of urgency
- Highly motivated, self directed and customer service oriented
- Be comfortable in a sales-oriented environment
- Demonstrate our core values of ambition, innovation, integrity and teamwork
- Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
- Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
PREFERRED POSITION QUALIFICATIONS:
- Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
- Possess an interest in career advancement
About us:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
PART-TIME BENEFIT:
Fastenal offers a 401(k) with an employer contribution.
Please respond by 08-17-2026.
Equal Opportunity Employer
Job ID: 631956
Type: Part-time
Location: Reno, NV 89502
Departments: Supply Chain
Date Published: August 3, 2026
End Date: 08-17-2026
Job Description
Customer Supply Chain Support
1155 S Rock Blvd, Reno, NV 89502
NV003 In Plant Store
Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm
10 - 28 hours/week
Overview:
Working as Part-time Customer Supply Chain Support, you will engage in a variety of activities to support the customer's supply chain in order to improve the performance of the onsite business. This is an entry level position where you will build a foundation of experience in customer relationship management and operations. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
Responsibilities:
The duties and responsibilities of this position include, but are not limited to:
- Responding and coordinating resources relative to customer requests
- Managing inventory
- Placing and fulfilling orders
- Receiving and shipping inventory
- Executing inventory fulfillment within the customer facility
- Sourcing and quoting new and existing products
- Participating in continuous improvement activities and implementing new business processes
- Monetizing and reporting the value of supply chain management activities to the customer
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
- 18 years of age or older, due to the nature of work
- Possess or are working towards a degree in Supply Chain/Operations Management OR have equivalent industry experience and knowledge of the local market
- Excellent written and oral communication skills
- Proficient computer skills
- Demonstrate strong math aptitude, attention to detail and sense of urgency
- Highly motivated, self directed and customer service oriented
- Be comfortable in a sales-oriented environment
- Demonstrate our core values of ambition, innovation, integrity and teamwork
- Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
- Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
PREFERRED POSITION QUALIFICATIONS:
- Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
- Possess an interest in career advancement
About us:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
PART-TIME BENEFIT:
Fastenal offers a 401(k) with an employer contribution.
Please respond by 08-17-2026.
Equal Opportunity Employer
See all 263+ H-1B Visa Customer Support Engineer Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Support Engineer
Verify your role meets specialty occupation
Pull the O*NET profile for Customer Support Engineer and confirm your job description requires a specific technical degree, not just any bachelor's degree. USCIS denies H-1B petitions when the role appears to accept unrelated degrees interchangeably.
Check prevailing wage before accepting offers
Run your job title, location, and experience level through the OFLC Wage Search before salary negotiations. Your employer's LCA must certify a wage at or above the DOL prevailing wage, so knowing the floor protects you from underpayment issues later.
Target employers with E-Verify enrollment
If you're on STEM OPT, your employer must be E-Verify enrolled. Search for Customer Support Engineer roles at E-Verify registered companies to avoid losing your cap-gap protection during the H-1B transition period.
Use Migrate Mate to filter verified sponsors
Search Customer Support Engineer roles on Migrate Mate to identify employers with confirmed H-1B LCA filing history in this specific job category. That filing history signals the employer understands the sponsorship process, not just that they're open to it.
Request premium processing for tight start dates
If your OPT expires close to October 1, ask your employer to file with USCIS premium processing. Standard adjudication can take months, and a pending petition without cap-gap coverage leaves your work authorization in a gap.
Document technical scope in your offer letter
Get your offer letter to specify the technical systems, platforms, or programming environments you'll support. Vague support-role descriptions draw RFEs from USCIS questioning whether the position truly requires a specialized degree rather than general communication skills.
H-1B Visa Customer Support Engineer: Frequently Asked Questions
Does a Customer Support Engineer role qualify as an H-1B specialty occupation?
It depends on how the role is defined. If the position requires a bachelor's degree or higher in computer science, software engineering, or a related technical field and involves diagnosing complex system issues, API integrations, or technical implementations, USCIS will generally recognize it as a specialty occupation. Roles framed primarily as customer service without a required technical degree are more likely to receive a Request for Evidence or denial.
How do I find Customer Support Engineer jobs where employers already sponsor H-1B visas?
Migrate Mate surfaces Customer Support Engineer roles filtered by employers with verified H-1B LCA filing history, so you're not applying blind to companies that have never navigated the sponsorship process. Employers with prior LCA filings in this job category are far more likely to have internal processes for handling H-1B petitions efficiently.
What documentation should I prepare to support my H-1B petition for this role?
You'll need an official degree transcript showing your major aligns with the technical requirements of the role, plus any certifications in platforms like Salesforce, AWS, or Zendesk that reinforce the specialty occupation argument. A detailed employer support letter explaining the technical complexity of the work, specific systems you'll manage, and why a degree in a directly related field is required strengthens the petition significantly.
Can my employer file an H-1B for a Customer Support Engineer role if the job posting said experience could substitute for a degree?
This is a common problem. If the original job posting stated that years of experience could replace a bachelor's degree, USCIS may use that language to argue the position doesn't require a specialized degree and therefore isn't a specialty occupation. Work with your employer to ensure the H-1B petition and LCA describe the role's degree requirement clearly and consistently with how the position is actually performed.
What happens to my H-1B status if I change Customer Support Engineer roles at a different company?
You'll need your new employer to file an H-1B transfer petition before you start working there. Under AC21 portability rules, you can begin the new role once the transfer petition is filed and received by USCIS, as long as you've been in valid H-1B status for at least 180 days and the new role is in the same or a substantially similar occupational classification. Confirm the new employer has E-Verify enrollment and is prepared to file promptly.