H-1B Visa IT Operations Manager Jobs
IT Operations Manager roles qualify for H-1B sponsorship as specialty occupations requiring at least a bachelor's degree in computer science, information systems, or a related field. Employers file the LCA and I-129 on your behalf, and cap-subject petitions compete in the annual lottery each April for an October 1 start date.
See All IT Operations Manager JobsOverview
Showing 5 of 167+ IT Operations Manager jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 167+ IT Operations Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Operations Manager roles.
Get Access To All JobsForming Our Future together
FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.
Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.
Shift:
The regular hours for this position are day shift.
Job Description:
The IT Operations Manager – End User Services & ITSM is responsible for leading FormFactor’s global end-user support operations, including Service Desk (Helpdesk), Desktop/Deskside Support, and IT Service Management (ITSM) processes and standards across multiple sites and regions.
This onsite role will serve as an IT leader for the site and a primary interface to onsite business leadership. In addition to global operational accountability, the IT Operations Manager provides strong local presence, hands-on leadership, and direct engagement with Engineering, Manufacturing, and Operations stakeholders to ensure IT services effectively support day-to-day execution and business outcomes.
The role balances global consistency and governance with site-specific responsiveness, ensuring end-user services are reliable, scalable, and aligned with FormFactor’s business needs worldwide.
Key Responsibilities:
- Lead and develop a team of individual contributors to deliver reliable, high‑quality end‑user support services aligned with service standards and business needs across different sites and time zones.
- Serve as a strategic partner to people leaders, senior support staff, and managed service providers, ensuring consistent, high‑quality end‑user support services aligned with business needs and service standards.
- Own and mature ITSM processes including Incident, Service Request, Problem, Change, Knowledge, and Asset/CMDB.
- Establish and enforce standard intake, triage, prioritization, escalation, and resolution procedures.
- Lead major incident management, including stakeholder communications and post-incident reviews.
- Drive problem management and root cause analysis to reduce recurring incidents and improve service stability.
- Define and maintain global end-user support standards, operational playbooks, and runbooks.
- Establish service KPIs, SLAs, and OLAs; lead regular service reviews and performance reporting.
- Partner with ITSM platform owners to improve workflows, automation, self-service, and knowledge management.
- Ensure consistent, high-quality end-user experience across regions and business functions.
- Manage vendor performance, contract adherence, and continuous improvement initiatives.
- Serve as an escalation point for business stakeholders regarding end-user support and ITSM services.
- Promote a culture of accountability, customer focus, and continuous improvement within the IT Operations team.
Location:
Farmers Branch, TX
Benefits offered for this role include:
Medical, dental, vision, EAP, short-term and long-term disability, life insurance, flexible spending and savings accounts, 401(k), ESPP and paid time off.
Skills:
Change Management, Computer Support, Computer Technical Support, Continuous Improvement, Desktop Support Management, End User Services, Incident Management, ITIL Framework, IT Service Desk, IT Service Management (ITSM), Leadership, Major Incident Management, People Management, Problem Management, Process Improvements, Remote Desktop Support, SLA Management, Stakeholder Communications, Vendor Management
Education & Experience:
Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience | Required
Equal Employment Opportunity Statement
FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.
For roles that are designated as remote-eligible, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.
Forming Our Future together
FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.
Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.
Shift:
The regular hours for this position are day shift.
Job Description:
The IT Operations Manager – End User Services & ITSM is responsible for leading FormFactor’s global end-user support operations, including Service Desk (Helpdesk), Desktop/Deskside Support, and IT Service Management (ITSM) processes and standards across multiple sites and regions.
This onsite role will serve as an IT leader for the site and a primary interface to onsite business leadership. In addition to global operational accountability, the IT Operations Manager provides strong local presence, hands-on leadership, and direct engagement with Engineering, Manufacturing, and Operations stakeholders to ensure IT services effectively support day-to-day execution and business outcomes.
The role balances global consistency and governance with site-specific responsiveness, ensuring end-user services are reliable, scalable, and aligned with FormFactor’s business needs worldwide.
Key Responsibilities:
- Lead and develop a team of individual contributors to deliver reliable, high‑quality end‑user support services aligned with service standards and business needs across different sites and time zones.
- Serve as a strategic partner to people leaders, senior support staff, and managed service providers, ensuring consistent, high‑quality end‑user support services aligned with business needs and service standards.
- Own and mature ITSM processes including Incident, Service Request, Problem, Change, Knowledge, and Asset/CMDB.
- Establish and enforce standard intake, triage, prioritization, escalation, and resolution procedures.
- Lead major incident management, including stakeholder communications and post-incident reviews.
- Drive problem management and root cause analysis to reduce recurring incidents and improve service stability.
- Define and maintain global end-user support standards, operational playbooks, and runbooks.
- Establish service KPIs, SLAs, and OLAs; lead regular service reviews and performance reporting.
- Partner with ITSM platform owners to improve workflows, automation, self-service, and knowledge management.
- Ensure consistent, high-quality end-user experience across regions and business functions.
- Manage vendor performance, contract adherence, and continuous improvement initiatives.
- Serve as an escalation point for business stakeholders regarding end-user support and ITSM services.
- Promote a culture of accountability, customer focus, and continuous improvement within the IT Operations team.
Location:
Farmers Branch, TX
Benefits offered for this role include:
Medical, dental, vision, EAP, short-term and long-term disability, life insurance, flexible spending and savings accounts, 401(k), ESPP and paid time off.
Skills:
Change Management, Computer Support, Computer Technical Support, Continuous Improvement, Desktop Support Management, End User Services, Incident Management, ITIL Framework, IT Service Desk, IT Service Management (ITSM), Leadership, Major Incident Management, People Management, Problem Management, Process Improvements, Remote Desktop Support, SLA Management, Stakeholder Communications, Vendor Management
Education & Experience:
Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience | Required
Equal Employment Opportunity Statement
FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.
For roles that are designated as remote-eligible, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.
See all 167+ IT Operations Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Operations Manager roles.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an IT Operations Manager
Verify your degree aligns with the role
USCIS scrutinizes IT Operations Manager petitions when the applicant's degree is in a loosely related field. Pull your O*NET occupation profile to confirm which degree fields directly map to this role before applications go out.
Target employers with LCA filing history
Use Migrate Mate to filter IT Operations Manager roles by employers who have filed Labor Condition Applications for this occupation code, so you're only pursuing companies with a documented H-1B sponsorship track record.
Check prevailing wage before negotiating your offer
Your offered wage must meet the DOL prevailing wage for your specific metro area. Run your job title and work location through the OFLC Wage Search before accepting any offer to confirm compliance and avoid LCA filing delays.
Confirm the employer's cap-subject or cap-exempt status
Universities, nonprofit research organizations, and certain government entities are cap-exempt, meaning you can start any time of year without lottery risk. Ask HR directly whether the employer qualifies before counting on an October 1 start.
Request premium processing if your timeline is tight
IT Operations Manager roles often involve infrastructure deadlines or fiscal-year hiring cycles. If your offer letter ties the start date to a specific project milestone, ask your employer to file premium processing with USCIS for a 15-business-day adjudication window.
Document your management scope in the petition
USCIS denials for IT Operations Manager petitions frequently cite insufficient evidence of specialty occupation. Your employer's support letter and job description should detail the technical systems you oversee, team size, and decision-making authority to strengthen the I-129.
IT Operations Manager jobs are hiring across the US. Find yours.
Find IT Operations Manager JobsIT Operations Manager H-1B Visa: Frequently Asked Questions
Does an IT Operations Manager role qualify as a specialty occupation for H-1B purposes?
Yes, provided the position normally requires a bachelor's degree or higher in a specific technical field such as computer science, information systems, or engineering. Roles that accept any bachelor's degree regardless of field can face USCIS scrutiny. Your employer's job description should clearly tie the operational responsibilities to that specific degree field to support the specialty occupation argument.
Which employers are most likely to sponsor H-1B visas for IT Operations Manager positions?
Technology companies, financial institutions, healthcare systems, and large enterprises with dedicated IT infrastructure teams have historically filed the most LCAs for IT Operations roles. Migrate Mate filters job listings by verified LCA filing history, so you can focus on employers who have already demonstrated willingness to sponsor rather than cold-applying and asking.
Can I transfer my H-1B to a new employer if I'm already working as an IT Operations Manager?
Yes. Under H-1B portability, you can start working for a new employer as soon as they file a non-frivolous I-129 transfer petition, without waiting for approval, as long as you've been in valid H-1B status for at least 180 days. The new employer files a fresh LCA at the prevailing wage for your new work location before submitting the I-129.
How does the DOL prevailing wage requirement affect IT Operations Manager hiring?
The DOL requires your employer to certify on the LCA that your offered wage meets or exceeds the prevailing wage for IT Operations Manager in your specific metro area. That wage is determined by SOC code and experience level. You can verify the applicable wage tier through the OFLC Wage Search before your offer is finalized, giving you a data point for salary discussions.
What happens to my H-1B status if my IT Operations Manager role is eliminated or restructured?
If your position is eliminated, you have a 60-day grace period to find a new employer and initiate an H-1B transfer, change to another valid status, or depart the U.S. If your role is restructured into a significantly different job, your employer may need to file an amended I-129 with USCIS to reflect the material change in duties.
See which IT Operations Manager employers are hiring and sponsoring visas right now.
Search IT Operations Manager Jobs