H-1B Visa Technical Support Engineer Jobs
Technical Support Engineer roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in computer science, information systems, or a related field. Employers in software, cloud infrastructure, and managed services file LCAs regularly for this title. Find companies with active H-1B filing history on Migrate Mate.
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Get Access To All JobsINTRODUCTION
Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster. From the moment a submission hits an underwriter’s inbox, AI is put to work, triaging submissions with a focus on high-appetite business, delivering real-time feedback on the portfolio, and consolidating workflows into a single proven system. Federato drives better business outcomes.
THE SUPPORT TEAM
Federato’s Support Engineering team ensures our customers receive timely, accurate technical help as they adopt and scale on the Federato platform. We work closely with Product, Forward Deployed Engineering, and Customer Success to troubleshoot issues, answer technical questions, and support customer growth. The Level 2 Support engineer contributes to this mission by taking escalations from L1 or from the ticket queue, resolving moderately complex issues, and strengthening our internal knowledge base.
WHAT YOU'LL BE DOING
- Resolve moderately complex technical issues escalated from L1, including data validation, workflow troubleshooting, and configuration analysis.
- Use SQL to pull data, validate customer reports, and support root cause investigation.
- Document troubleshooting steps, findings, and customer-facing explanations clearly within the ticketing system.
- Provide structured, complete escalations to L3 when deeper analysis or engineering involvement is required.
- Contribute to internal knowledge growth by documenting solutions, patterns, and troubleshooting guides for L1 and broader Support.
- Jump in to assist with frontline support tickets when needed, ensuring customers receive timely, accurate help regardless of case complexity or volume.
WHO WE HOPE YOU ARE
- Solid working knowledge of SQL, including SELECT statements, joins, filtering, and aggregations.
- Strong troubleshooting skills with the ability to identify issue patterns, analyze logs, and evaluate product behavior.
- Clear and empathetic customer communication across technical and non-technical audiences.
- Ability to independently own and manage issues from escalation through resolution or clean handoff.
- Demonstrated initiative in improving support documentation, proposing clarifications, and mentoring L1 engineers.
- Ability to rapidly learn the Federato platform, including workflows, configurations, and troubleshooting tools, and apply that knowledge to customer issues.
- Familiarity with Python or JavaScript for basic scripting, data checks, and assisting in reproducing issues. Not required to be advanced, but must be comfortable learning and applying scripting concepts as needed.
COMPENSATION
- Salary Range: $100,000 - $130,000 a year
Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks.
Here at Federato, your capabilities are important, but culture fit is essential. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@federato.ai.
INTRODUCTION
Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster. From the moment a submission hits an underwriter’s inbox, AI is put to work, triaging submissions with a focus on high-appetite business, delivering real-time feedback on the portfolio, and consolidating workflows into a single proven system. Federato drives better business outcomes.
THE SUPPORT TEAM
Federato’s Support Engineering team ensures our customers receive timely, accurate technical help as they adopt and scale on the Federato platform. We work closely with Product, Forward Deployed Engineering, and Customer Success to troubleshoot issues, answer technical questions, and support customer growth. The Level 2 Support engineer contributes to this mission by taking escalations from L1 or from the ticket queue, resolving moderately complex issues, and strengthening our internal knowledge base.
WHAT YOU'LL BE DOING
- Resolve moderately complex technical issues escalated from L1, including data validation, workflow troubleshooting, and configuration analysis.
- Use SQL to pull data, validate customer reports, and support root cause investigation.
- Document troubleshooting steps, findings, and customer-facing explanations clearly within the ticketing system.
- Provide structured, complete escalations to L3 when deeper analysis or engineering involvement is required.
- Contribute to internal knowledge growth by documenting solutions, patterns, and troubleshooting guides for L1 and broader Support.
- Jump in to assist with frontline support tickets when needed, ensuring customers receive timely, accurate help regardless of case complexity or volume.
WHO WE HOPE YOU ARE
- Solid working knowledge of SQL, including SELECT statements, joins, filtering, and aggregations.
- Strong troubleshooting skills with the ability to identify issue patterns, analyze logs, and evaluate product behavior.
- Clear and empathetic customer communication across technical and non-technical audiences.
- Ability to independently own and manage issues from escalation through resolution or clean handoff.
- Demonstrated initiative in improving support documentation, proposing clarifications, and mentoring L1 engineers.
- Ability to rapidly learn the Federato platform, including workflows, configurations, and troubleshooting tools, and apply that knowledge to customer issues.
- Familiarity with Python or JavaScript for basic scripting, data checks, and assisting in reproducing issues. Not required to be advanced, but must be comfortable learning and applying scripting concepts as needed.
COMPENSATION
- Salary Range: $100,000 - $130,000 a year
Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks.
Here at Federato, your capabilities are important, but culture fit is essential. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@federato.ai.
See all 2,699+ H-1B Visa Technical Support Engineer Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Technical Support Engineer
Verify your degree supports specialty occupation
USCIS requires your degree field to directly relate to the Technical Support Engineer role. A computer science or information systems degree is cleanest. If your degree is in a different field, document how your coursework maps to the technical requirements of the position.
Search LCA filings by job title
Use the OFLC Wage Search to pull Labor Condition Application records for 'Technical Support Engineer.' Employers who filed LCAs previously are far more likely to sponsor again. Filter by state to match your target market.
Target employers enrolled in E-Verify
STEM OPT employers must be E-Verify enrolled, but H-1B sponsors don't face the same requirement. Still, E-Verify enrollment often signals an employer with structured immigration processes, making the H-1B filing less likely to stall.
Use Migrate Mate to filter verified sponsors
Search Technical Support Engineer roles on Migrate Mate to see employers with confirmed H-1B LCA filing history. This removes the guesswork of cold-applying to companies that haven't sponsored the role before.
Negotiate filing timing before accepting an offer
H-1B cap-subject petitions must be filed for an October 1 start. If you're on OPT, confirm your end date gives you enough runway. Ask the employer whether they'll file premium processing, which USCIS adjudicates within 15 business days.
Align your job duties with O*NET classifications
Reference the O*NET occupation profile for Technical Support Engineers when reviewing your offer letter. Your listed duties should match the classified tasks. Mismatches between your actual role and the O*NET profile can trigger a USCIS Request for Evidence.
H-1B Visa Technical Support Engineer: Frequently Asked Questions
Does a Technical Support Engineer role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. USCIS requires the role to normally require a bachelor's degree or higher in a specific technical field. If the job description requires a degree in computer science, information technology, or engineering and your duties involve complex technical problem-solving, it will generally qualify. Generic helpdesk roles without a degree requirement typically don't meet the specialty occupation standard.
Which employers sponsor H-1B visas for Technical Support Engineers?
Software companies, cloud service providers, managed IT service firms, and enterprise hardware manufacturers are the most active sponsors for this title. You can browse Technical Support Engineer roles with confirmed H-1B filing history on Migrate Mate, which surfaces employers based on DOL Labor Condition Application data rather than self-reported claims.
How does the prevailing wage requirement affect a Technical Support Engineer H-1B filing?
Your employer must pay you at least the DOL prevailing wage for the Technical Support Engineer role in the location where you'll work. The wage level depends on your experience and the complexity of the role, ranging from Level I to Level IV. Your employer certifies this wage in the LCA before filing the H-1B petition. You can verify the applicable wage using the OFLC Wage Search.
Can I transfer my H-1B to a new employer if I change Technical Support Engineer jobs?
Yes. Under H-1B portability, you can start working for a new employer as soon as they file a new H-1B petition on your behalf, without waiting for USCIS approval, provided your current H-1B is valid and you haven't violated status. The new employer must file their own LCA and I-129 petition. You don't re-enter the lottery if you already hold H-1B status.
What documents should I prepare before an employer files an H-1B for me as a Technical Support Engineer?
You'll need your educational credentials, including official transcripts and your degree certificate, a credential evaluation if your degree is from outside the U.S., your current visa documents and I-94, and a detailed description of your job duties. If your degree field doesn't directly match the role, a combination of relevant coursework and professional experience may be used, but your employer's immigration counsel will need to build that case for the petition.