H-1B Visa IT Operations Analyst Jobs
IT Operations Analyst roles qualify for H-1B visa sponsorship under the specialty occupation standard, typically requiring a bachelor's degree in computer science, information systems, or a related field. Employers in financial services, healthcare, and enterprise tech sponsor these roles regularly, and the 85,000-slot annual cap means timing your search matters.
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Mechanical Dynamics & Analysis LLC (MD&A), one of the largest independent turbine repair organizations in the U.S., is seeking an IT Support & Operations Analyst to support IT operations and end-user technology services. This role is located in our Euclid, OH, location and will travel to/from our Marion, OH, location to support IT operations, as needed.
Reporting to the Service Desk Manager, the IT Support & Operations Analyst provides organization-wide technical support while contributing to operational reporting, process improvement, technical documentation, workflow analysis, and IT coordination activities. This role combines hands-on end-user support with operational responsibilities to improve service delivery, efficiency, and the overall employee technology experience. The ideal candidate is customer-focused, professional, and collaborative, with the ability to support users effectively while helping strengthen IT operations across the organization.
Essential Job Functions
Service Desk & End User Support
- Troubleshoot and resolve incidents and service requests in the IT service desk platform in a timely, professional, and customer-focused manner.
- Provide Tier 1/Tier 2 support for PCs, laptops, mobile devices, Microsoft 365, printing, file sharing, and related end-user technologies.
- Install, configure, maintain, and troubleshoot hardware, software, peripheral devices, telephones, conference room technology, audiovisual equipment, and other IT equipment.
- Deliver responsive onsite and remote support to employees across office, operational, and manufacturing environments while communicating effectively with technical and non-technical users at all levels of the organization.
- Escalate complex technical issues as appropriate while maintaining ownership, follow-up, and communication throughout the support process.
- Support onboarding activities, including user setup, equipment deployment, orientation, and employee technology readiness.
- Maintain accurate ticket records, troubleshooting notes, resolution details, IT inventory, and asset tracking information.
- Support endpoint configuration, deployment, and lifecycle management initiatives.
- Provide on-site and remote support across other company locations, including, but not limited to, travel as needed.
- Participate in after-hours or emergency support rotation as required.
- Performs other related tasks assigned by management.
IT Operations & Process Improvement
- Analyze ticket trends, recurring issues, and operational data to identify opportunities for process improvement, standardization, automation, and operational efficiency.
- Develop and maintain reports, dashboards, KPI metrics, and operational documentation related to IT service delivery and support operations.
- Document and maintain workflows, procedures, knowledge base articles, and standard operating procedures (SOPs).
- Support continuous improvement initiatives for IT service management processes and user support operations.
- Participate in cross-functional initiatives to improve workflows, communication, technology adoption, and the overall employee technology support experience.
- Assist with implementation, testing, and validation of new technologies, process enhancements, and support improvements.
- Coordinate with vendors and internal stakeholders regarding support processes, system enhancements, and technology initiatives.
Other Duties and Responsibilities
- Comply with all safety policies, practices, and procedures and report unsafe activities to Management and/or Human Resources.
- Contribute to a positive, collaborative, and professional team environment.
- Demonstrate professionalism, accountability, sound judgment, honesty, integrity, and reliability in daily interactions with end users, peers, leadership, and vendors.
- Protect confidential information and do not communicate, disclose, or use confidential information for the benefit of third parties.
- Perform other duties as assigned.
Requirements
Education and/or Experience
- Associate degree or bachelor’s degree in information technology, Computer Information Systems, Business Administration, or related field preferred.
- Minimum of 2-3 years of hands-on IT support, service desk, or end-user support experience required.
- Experience supporting users in a professional corporate environment preferred.
- Experience supporting users in manufacturing, industrial, engineering, or multi-site business environments preferred.
- Experience supporting Microsoft Windows, Microsoft 365, PCs, laptops, printers, mobile devices, and related endpoint technologies required.
- Experience with IT service management (ITSM) platforms such as Freshservice, ServiceNow, or similar systems preferred.
- Experience with reporting, workflow analysis, technical documentation, or operational support initiatives preferred.
- Experience working independently and managing multiple priorities in a fast-paced support environment preferred.
- Valid driver’s license and ability to travel between company locations as required.
Professional & Interpersonal Skills
- Strong customer service orientation and interpersonal skills, with the ability to build effective working relationships across departments and organizational levels.
- Demonstrated professionalism, accountability, sound judgment, and responsiveness in a fast-paced support environment.
- Strong verbal and written communication skills, including the ability to interact professionally with technical and non-technical stakeholders.
- Bilingual (Spanish) is highly desirable but not required.
- Ability to work independently, manage competing priorities, follow through on commitments, and adapt to changing business needs.
- Ability to remain collaborative, calm, and solution-oriented during high-pressure or time-sensitive situations.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Visual acuity sufficient to work at a computer screen frequently throughout the day, including near and far vision, depth perception, and the ability to distinguish words, numbers, and colors.
- Frequent standing, walking, bending, stooping, kneeling, and occasional work in confined spaces.
- Ability to lift up to twenty-five (25) pounds frequently and up to fifty (50) pounds occasionally, with assistance as needed.
- Manual dexterity is sufficient to operate computers, mobile devices, and standard office equipment for extended periods of time.
- Ability to install, move, and configure IT equipment in office and industrial environments.
- Ability to communicate effectively in person, over the phone, and through electronic communication methods.
- Ability to legally operate a motor vehicle and transport IT equipment between facilities if required.
- May require occasional after-hours or emergency support.
- Work environment is primarily office-based but may include exposure to moderate industrial noise levels when visiting operational facilities. Appropriate safety equipment may be required in designated areas.
- Travel to/from MD&A's Marion, OH, facility as needed (i.e., 1 to 2 times per month).
DESCRIPTION
Mechanical Dynamics & Analysis LLC (MD&A), one of the largest independent turbine repair organizations in the U.S., is seeking an IT Support & Operations Analyst to support IT operations and end-user technology services. This role is located in our Euclid, OH, location and will travel to/from our Marion, OH, location to support IT operations, as needed.
Reporting to the Service Desk Manager, the IT Support & Operations Analyst provides organization-wide technical support while contributing to operational reporting, process improvement, technical documentation, workflow analysis, and IT coordination activities. This role combines hands-on end-user support with operational responsibilities to improve service delivery, efficiency, and the overall employee technology experience. The ideal candidate is customer-focused, professional, and collaborative, with the ability to support users effectively while helping strengthen IT operations across the organization.
Essential Job Functions
Service Desk & End User Support
- Troubleshoot and resolve incidents and service requests in the IT service desk platform in a timely, professional, and customer-focused manner.
- Provide Tier 1/Tier 2 support for PCs, laptops, mobile devices, Microsoft 365, printing, file sharing, and related end-user technologies.
- Install, configure, maintain, and troubleshoot hardware, software, peripheral devices, telephones, conference room technology, audiovisual equipment, and other IT equipment.
- Deliver responsive onsite and remote support to employees across office, operational, and manufacturing environments while communicating effectively with technical and non-technical users at all levels of the organization.
- Escalate complex technical issues as appropriate while maintaining ownership, follow-up, and communication throughout the support process.
- Support onboarding activities, including user setup, equipment deployment, orientation, and employee technology readiness.
- Maintain accurate ticket records, troubleshooting notes, resolution details, IT inventory, and asset tracking information.
- Support endpoint configuration, deployment, and lifecycle management initiatives.
- Provide on-site and remote support across other company locations, including, but not limited to, travel as needed.
- Participate in after-hours or emergency support rotation as required.
- Performs other related tasks assigned by management.
IT Operations & Process Improvement
- Analyze ticket trends, recurring issues, and operational data to identify opportunities for process improvement, standardization, automation, and operational efficiency.
- Develop and maintain reports, dashboards, KPI metrics, and operational documentation related to IT service delivery and support operations.
- Document and maintain workflows, procedures, knowledge base articles, and standard operating procedures (SOPs).
- Support continuous improvement initiatives for IT service management processes and user support operations.
- Participate in cross-functional initiatives to improve workflows, communication, technology adoption, and the overall employee technology support experience.
- Assist with implementation, testing, and validation of new technologies, process enhancements, and support improvements.
- Coordinate with vendors and internal stakeholders regarding support processes, system enhancements, and technology initiatives.
Other Duties and Responsibilities
- Comply with all safety policies, practices, and procedures and report unsafe activities to Management and/or Human Resources.
- Contribute to a positive, collaborative, and professional team environment.
- Demonstrate professionalism, accountability, sound judgment, honesty, integrity, and reliability in daily interactions with end users, peers, leadership, and vendors.
- Protect confidential information and do not communicate, disclose, or use confidential information for the benefit of third parties.
- Perform other duties as assigned.
Requirements
Education and/or Experience
- Associate degree or bachelor’s degree in information technology, Computer Information Systems, Business Administration, or related field preferred.
- Minimum of 2-3 years of hands-on IT support, service desk, or end-user support experience required.
- Experience supporting users in a professional corporate environment preferred.
- Experience supporting users in manufacturing, industrial, engineering, or multi-site business environments preferred.
- Experience supporting Microsoft Windows, Microsoft 365, PCs, laptops, printers, mobile devices, and related endpoint technologies required.
- Experience with IT service management (ITSM) platforms such as Freshservice, ServiceNow, or similar systems preferred.
- Experience with reporting, workflow analysis, technical documentation, or operational support initiatives preferred.
- Experience working independently and managing multiple priorities in a fast-paced support environment preferred.
- Valid driver’s license and ability to travel between company locations as required.
Professional & Interpersonal Skills
- Strong customer service orientation and interpersonal skills, with the ability to build effective working relationships across departments and organizational levels.
- Demonstrated professionalism, accountability, sound judgment, and responsiveness in a fast-paced support environment.
- Strong verbal and written communication skills, including the ability to interact professionally with technical and non-technical stakeholders.
- Bilingual (Spanish) is highly desirable but not required.
- Ability to work independently, manage competing priorities, follow through on commitments, and adapt to changing business needs.
- Ability to remain collaborative, calm, and solution-oriented during high-pressure or time-sensitive situations.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Visual acuity sufficient to work at a computer screen frequently throughout the day, including near and far vision, depth perception, and the ability to distinguish words, numbers, and colors.
- Frequent standing, walking, bending, stooping, kneeling, and occasional work in confined spaces.
- Ability to lift up to twenty-five (25) pounds frequently and up to fifty (50) pounds occasionally, with assistance as needed.
- Manual dexterity is sufficient to operate computers, mobile devices, and standard office equipment for extended periods of time.
- Ability to install, move, and configure IT equipment in office and industrial environments.
- Ability to communicate effectively in person, over the phone, and through electronic communication methods.
- Ability to legally operate a motor vehicle and transport IT equipment between facilities if required.
- May require occasional after-hours or emergency support.
- Work environment is primarily office-based but may include exposure to moderate industrial noise levels when visiting operational facilities. Appropriate safety equipment may be required in designated areas.
- Travel to/from MD&A's Marion, OH, facility as needed (i.e., 1 to 2 times per month).
See all 70+ H-1B Visa IT Operations Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa IT Operations Analyst Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an IT Operations Analyst
Align your degree to the role
USCIS requires your degree field to directly relate to IT Operations Analyst duties. A computer science or information systems degree is the clearest fit. If your degree is in a tangential field, gather coursework transcripts and employer letters that map your qualifications to the specific role.
Use OFLC Wage Search before negotiating
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your job title and location. Pull the OFLC Wage Search figures before salary discussions so you can flag underpayment risks that could stall or invalidate your petition.
Target employers with E-Verify enrollment
H-1B petitions require employers to be registered with USCIS. Prioritize companies already enrolled in E-Verify. It signals an active HR compliance infrastructure and reduces delays during the I-9 and petition filing stages, especially at mid-size companies new to sponsorship.
Filter for verified H-1B sponsors on Migrate Mate
Search IT Operations Analyst roles on Migrate Mate to surface employers with confirmed H-1B LCA filing history for this job category. This eliminates the guesswork of cold-applying to companies that may not sponsor, saving weeks during a cap-subject filing window.
Confirm SOC code classification with your employer
IT Operations Analyst roles are typically filed under SOC 15-1244 or adjacent codes. Ask your employer's HR team which code they intend to use before the LCA is submitted. A misclassified SOC code can trigger a Request for Evidence from USCIS around specialty occupation eligibility.
Request premium processing if your start date is fixed
Standard H-1B adjudication can run several months after the October 1 cap-subject start date. If your role requires an earlier resolution, ask your employer to file Form I-907 for premium processing, which commits USCIS to a 15 business-day decision window.
H-1B Visa IT Operations Analyst: Frequently Asked Questions
Does an IT Operations Analyst role qualify as a specialty occupation for H-1B purposes?
Yes, provided the position requires at least a bachelor's degree in a specific technical field such as computer science, information systems, or engineering. USCIS evaluates the job duties, not just the title. Roles that blend general IT support with operational analysis are sometimes challenged, so the employer's job description should clearly tie each duty to a degree-level requirement.
Which employers commonly sponsor H-1B visas for IT Operations Analyst positions?
Financial services firms, hospital networks, enterprise SaaS companies, and large managed service providers regularly sponsor these roles because their IT infrastructure demands are ongoing and degree-specific. You can browse IT Operations Analyst openings filtered by verified H-1B filing history on Migrate Mate to identify which employers have an active sponsorship track record in this category.
How does the H-1B lottery affect my timeline for starting an IT Operations Analyst job?
Cap-subject H-1B petitions are filed in April for an October 1 start date. If your employer submits a registration and it's selected in the lottery, you'll have a roughly six-month gap between selection and your start date. IT Operations roles at cap-exempt employers, such as nonprofit research hospitals or universities, can file at any time and bypass this timeline entirely.
Can I switch IT Operations Analyst employers while on H-1B status?
Yes. Under H-1B portability rules, you can start working for a new employer as soon as they file a new H-1B petition on your behalf, provided your previous status was maintained and you've been in the U.S. on H-1B for at least 180 days. The new employer files a new I-129 and LCA. You don't need to wait for USCIS approval to start the new role.
What does the DOL prevailing wage requirement mean for IT Operations Analyst H-1B petitions?
Before filing your H-1B petition, your employer must submit a Labor Condition Application to DOL certifying they'll pay at least the prevailing wage for your occupation and work location. Prevailing wage levels are set by DOL and vary by geography and experience tier. You can look up the applicable rate using the OFLC Wage Search before your offer letter is finalized to confirm the salary meets the legal threshold.