H-1B Visa Operations Support Specialist Jobs
Operations Support Specialist roles qualify for H-1B sponsorship when the position requires a bachelor's degree in a directly related field, business administration, information systems, or operations management. Employers must file a Labor Condition Application with DOL before your petition reaches USCIS, and the annual cap means timing your job search around the April lottery window matters.
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Get Access To All JobsWork Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Office
Job Description
The Managed Services Learning and Operations Support Specialist is responsible for supporting learning and operational enablement across a high-volume, multi-role service environment. This role combines training program ownership, content and documentation governance, and operational support to ensure employees are equipped to deliver consistent, high-quality customer experiences. The Specialist partners closely with cross-functional stakeholders to drive continuous improvement in training effectiveness, process execution, and knowledge management, while supporting key operational systems and communication channels.
DESCRIPTION
How you will make an impact:
You will enable learning and operational excellence across our Managed Services organization.
What you will do:
Training Program Ownership & Enablement
- Execute and continuously improve role-specific new hire training programs within the Managed Services organization
- Partner with hiring managers and cross-functional stakeholders weekly to ensure training plans are effectively developed, executed, and continuously improved to meet customer expectations
- Lead structured monthly reviews to ensure training documentation alignment and compliance
- Own training outcomes, including tracking and improving key metrics such as time-to-proficiency, learner readiness, and performance indicators
Instructional Design & Content Development
- Design and maintain training materials, job aids, and learning resources using standard authoring tools (e.g., Articulate, Brainshark, PowerPoint)
- Translate complex operational processes into clear, actionable training content
Content Governance & Knowledge Management
- Own content governance and lifecycle management across training and documentation repositories (e.g., Document Depot, SharePoint)
- Ensure strong version control, content accuracy, accessibility, and compliance with documentation standards
- Maintain documentation hygiene and support audit readiness
Learning Operations & Support
- Monitor and respond to inquiries through the Training Support Mailbox, ensuring timely and accurate resolution
- Support learning operations processes, systems, and tools (e.g., LMS, knowledge repositories)
- Collaborate across teams to ensure alignment between training, documentation, and operational processes
REQUIREMENTS
How you will get here:
Minimum Requirements
- HS Diploma or equivalent required.
- 2–5 years of experience in training, learning operations, process improvement, or content/documentation management
- Strong organizational and project management skills with the ability to manage multiple priorities
- Demonstrated ability to work independently and influence cross-functional stakeholders
- Excellent written and verbal communication skills
Preferred Qualifications
- Experience in service-based or customer-facing environments (e.g., customer support, healthcare, consulting, hospitality)
- Working knowledge of instructional design principles and adult learning theory
- Experience supporting PPI/continuous improvement initiatives or similar methodologies (Lean, Six Sigma, etc.)
- Proficiency with learning management systems (LMS), SharePoint, and content/documentation management tools
- Experience managing shared mailboxes or support channels in an operational environment
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Compensation and Benefits
The salary range estimated for this position based in West Virginia is $68,200.00–$102,250.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Office
Job Description
The Managed Services Learning and Operations Support Specialist is responsible for supporting learning and operational enablement across a high-volume, multi-role service environment. This role combines training program ownership, content and documentation governance, and operational support to ensure employees are equipped to deliver consistent, high-quality customer experiences. The Specialist partners closely with cross-functional stakeholders to drive continuous improvement in training effectiveness, process execution, and knowledge management, while supporting key operational systems and communication channels.
DESCRIPTION
How you will make an impact:
You will enable learning and operational excellence across our Managed Services organization.
What you will do:
Training Program Ownership & Enablement
- Execute and continuously improve role-specific new hire training programs within the Managed Services organization
- Partner with hiring managers and cross-functional stakeholders weekly to ensure training plans are effectively developed, executed, and continuously improved to meet customer expectations
- Lead structured monthly reviews to ensure training documentation alignment and compliance
- Own training outcomes, including tracking and improving key metrics such as time-to-proficiency, learner readiness, and performance indicators
Instructional Design & Content Development
- Design and maintain training materials, job aids, and learning resources using standard authoring tools (e.g., Articulate, Brainshark, PowerPoint)
- Translate complex operational processes into clear, actionable training content
Content Governance & Knowledge Management
- Own content governance and lifecycle management across training and documentation repositories (e.g., Document Depot, SharePoint)
- Ensure strong version control, content accuracy, accessibility, and compliance with documentation standards
- Maintain documentation hygiene and support audit readiness
Learning Operations & Support
- Monitor and respond to inquiries through the Training Support Mailbox, ensuring timely and accurate resolution
- Support learning operations processes, systems, and tools (e.g., LMS, knowledge repositories)
- Collaborate across teams to ensure alignment between training, documentation, and operational processes
REQUIREMENTS
How you will get here:
Minimum Requirements
- HS Diploma or equivalent required.
- 2–5 years of experience in training, learning operations, process improvement, or content/documentation management
- Strong organizational and project management skills with the ability to manage multiple priorities
- Demonstrated ability to work independently and influence cross-functional stakeholders
- Excellent written and verbal communication skills
Preferred Qualifications
- Experience in service-based or customer-facing environments (e.g., customer support, healthcare, consulting, hospitality)
- Working knowledge of instructional design principles and adult learning theory
- Experience supporting PPI/continuous improvement initiatives or similar methodologies (Lean, Six Sigma, etc.)
- Proficiency with learning management systems (LMS), SharePoint, and content/documentation management tools
- Experience managing shared mailboxes or support channels in an operational environment
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Compensation and Benefits
The salary range estimated for this position based in West Virginia is $68,200.00–$102,250.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
See all 746+ Operations Support Specialist jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an Operations Support Specialist
Frame your degree against the LCA
Your H-1B petition lives or dies on the specialty occupation argument. Pull your official transcripts and map your degree field directly to the operations support duties listed in the job posting before you apply.
Use Migrate Mate to find H-1B filers
Search Migrate Mate to identify employers with verified H-1B LCA filing history for Operations Support roles. Targeting companies that have filed before cuts the risk of landing at an employer unfamiliar with the sponsorship process.
Check prevailing wage before salary talks
Run the OFLC Wage Search using SOC code 11-1021 or the closest operations match for your work location. Your offered salary must meet or exceed the DOL wage level, so knowing the floor before negotiating protects your petition.
Ask about cap-exempt status early
Universities, nonprofits affiliated with research institutions, and government research organizations are cap-exempt. If you're weighing multiple offers, a cap-exempt employer lets you file outside the April lottery window entirely.
Confirm I-129 filing timeline at offer stage
USCIS requires the I-129 petition to be filed no more than six months before your start date. If an employer's HR timeline pushes your start past October 1, your April registration window and your offer may not align.
Operations Support Specialist jobs are hiring across the US. Find yours.
Find Operations Support Specialist JobsOperations Support Specialist H-1B Visa: Frequently Asked Questions
Does an Operations Support Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. USCIS requires the position to normally require a bachelor's degree in a specific field. If the job posting lists business administration, information systems, supply chain, or operations management as the required degree, it typically qualifies. Generalist roles where any degree is acceptable are more likely to face a Request for Evidence.
Which industries sponsor H-1B visas most frequently for Operations Support roles?
Technology companies, logistics and supply chain firms, financial services, and healthcare systems file the most H-1B LCAs for operations-adjacent roles. These industries have established immigration programs and in-house HR teams familiar with the process. You can browse employers with active H-1B filing history for Operations Support Specialist positions on Migrate Mate.
How does the H-1B lottery affect my job search timeline as an Operations Support Specialist?
USCIS opens H-1B registration each March for the following fiscal year starting October 1. If you're selected, your employer can file the full petition in April for an October 1 start. That gap affects offer timing. Most employers hire H-1B candidates in late 2025 or early 2026 for an October 2026 start, so your job search should account for that lead time.
Can my employer use O*NET to support the specialty occupation argument for this role?
Yes. The O*NET profile for operations roles documents the typical education and knowledge requirements for the occupation. Employers and immigration attorneys frequently reference O*NET data in H-1B petitions to show that the position falls within a recognized specialty that normally requires a bachelor's degree in a related field.
What should I verify about prevailing wage before accepting an H-1B-sponsored offer?
Your employer must pay at least the DOL prevailing wage for your role, level, and work location. Run the OFLC Wage Search using your job's SOC code and zip code before you accept. If the offered salary falls below the Level I or Level II wage for your area, USCIS can flag the petition and DOL can audit the employer's LCA certification.
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