H-1B Visa Service Delivery Lead Jobs
H-1B visa jobs for Service Delivery Leads sit squarely within specialty occupation territory: the role draws on degree-level skills in IT service management, operations, or business administration. Sponsoring employers file an LCA with DOL and an I-129 petition with USCIS, covering up to three years of status with extensions available to a six-year maximum.
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Get Access To All JobsINTRODUCTION
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
ABOUT THE ROLE
This role is ideal for a service-focused technology leader who can connect SAP platform delivery, ITSM practices, contract/SLA management, and continuous improvement in a complex enterprise environment.
WHAT YOU’LL DO
- Lead SAP RISE contract, SLA, and service performance management with SAP, AMS providers, and Hyperscaler partners including Azure and AWS.
- Oversee SAP S/4HANA AMS service delivery, ensuring incidents, problems, changes, service requests, and escalations are managed effectively.
- Develop and present QBRs, KPI dashboards, service health reports, and executive updates that translate technical performance into business impact.
- Design and mature ITSM service catalog offerings, service definitions, intake models, and operating procedures.
- Drive continuous service improvement initiatives using trends, root cause analysis, customer feedback, and operational performance data.
- Use SAP Cloud ALM, SAP Focused Run, and related observability tools to monitor performance, identify patterns, and guide improvement actions.
- Partner with architecture, product, security, infrastructure, and business stakeholders to align SAP platform services with enterprise priorities.
- Manage strategic vendor relationships and governance routines to improve accountability, transparency, and value delivery.
BASIC REQUIREMENTS
- 10+ years of relevant technology, SAP, platform, service delivery, or enterprise application management experience.
- Experience managing SAP S/4HANA, SAP RISE, SAP AMS, or enterprise ERP service delivery in a production environment.
- Experience with contract, SLA, KPI, QBR, vendor, or managed service provider performance management.
- Experience working with ITSM processes such as incident, problem, change, request, service catalog, or continuous service improvement.
- Experience preparing service performance reports, dashboards, executive updates, or stakeholder communications.
- Experience working with cloud or hyperscaler environments such as Azure, AWS, or equivalent enterprise cloud platforms.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or equivalent experience.
PREFERRED SKILLS/EXPERIENCE
- Experience with SAP Cloud ALM, SAP Focused Run, ServiceNow, Azure Monitor, AWS monitoring tools, or enterprise observability platforms.
- Experience leading SAP service governance in regulated, large-scale, or complex enterprise environments.
- Familiarity with ITIL practices, service catalog design, operational readiness, and service transition.
- Demonstrated ability to influence cross-functional stakeholders, translate data into action, and lead continuous improvement.
- Experience supporting executive-level technology reporting, roadmap alignment, budget inputs, or vendor scorecards.
TRAVEL / WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
- Work model may be remote, hybrid, or office-based depending on team and business needs.
- Occasional travel may be required for business reviews, planning sessions, vendor meetings, or stakeholder workshops.
- Ability to work at a computer for extended periods and participate in virtual and in-person meetings.
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
OUR BASE PAY RANGE FOR THIS POSITION
€82,500 - €137,500
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
INTRODUCTION
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
ABOUT THE ROLE
This role is ideal for a service-focused technology leader who can connect SAP platform delivery, ITSM practices, contract/SLA management, and continuous improvement in a complex enterprise environment.
WHAT YOU’LL DO
- Lead SAP RISE contract, SLA, and service performance management with SAP, AMS providers, and Hyperscaler partners including Azure and AWS.
- Oversee SAP S/4HANA AMS service delivery, ensuring incidents, problems, changes, service requests, and escalations are managed effectively.
- Develop and present QBRs, KPI dashboards, service health reports, and executive updates that translate technical performance into business impact.
- Design and mature ITSM service catalog offerings, service definitions, intake models, and operating procedures.
- Drive continuous service improvement initiatives using trends, root cause analysis, customer feedback, and operational performance data.
- Use SAP Cloud ALM, SAP Focused Run, and related observability tools to monitor performance, identify patterns, and guide improvement actions.
- Partner with architecture, product, security, infrastructure, and business stakeholders to align SAP platform services with enterprise priorities.
- Manage strategic vendor relationships and governance routines to improve accountability, transparency, and value delivery.
BASIC REQUIREMENTS
- 10+ years of relevant technology, SAP, platform, service delivery, or enterprise application management experience.
- Experience managing SAP S/4HANA, SAP RISE, SAP AMS, or enterprise ERP service delivery in a production environment.
- Experience with contract, SLA, KPI, QBR, vendor, or managed service provider performance management.
- Experience working with ITSM processes such as incident, problem, change, request, service catalog, or continuous service improvement.
- Experience preparing service performance reports, dashboards, executive updates, or stakeholder communications.
- Experience working with cloud or hyperscaler environments such as Azure, AWS, or equivalent enterprise cloud platforms.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or equivalent experience.
PREFERRED SKILLS/EXPERIENCE
- Experience with SAP Cloud ALM, SAP Focused Run, ServiceNow, Azure Monitor, AWS monitoring tools, or enterprise observability platforms.
- Experience leading SAP service governance in regulated, large-scale, or complex enterprise environments.
- Familiarity with ITIL practices, service catalog design, operational readiness, and service transition.
- Demonstrated ability to influence cross-functional stakeholders, translate data into action, and lead continuous improvement.
- Experience supporting executive-level technology reporting, roadmap alignment, budget inputs, or vendor scorecards.
TRAVEL / WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
- Work model may be remote, hybrid, or office-based depending on team and business needs.
- Occasional travel may be required for business reviews, planning sessions, vendor meetings, or stakeholder workshops.
- Ability to work at a computer for extended periods and participate in virtual and in-person meetings.
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
OUR BASE PAY RANGE FOR THIS POSITION
€82,500 - €137,500
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Service Delivery Lead
Map your degree to service management frameworks
USCIS evaluates whether your bachelor's degree directly relates to the duties of the role. Document how your degree in IT, business, or operations underpins ITIL, COBIT, or comparable frameworks you'll apply daily. That direct-relationship evidence strengthens the specialty occupation argument in your I-129 petition.
Look up the prevailing wage before negotiating
Your employer must certify a wage meeting DOL's prevailing wage for your worksite location and SOC code. Run the OFLC Wage Search before salary talks so you understand the floor. Offers below that threshold will stall LCA certification and delay your petition filing.
Find sponsors through Migrate Mate's verified employer database
Target employers with a documented track record of H-1B visa filings in service delivery or IT operations. Migrate Mate shows verified sponsorship history by role and location, letting you prioritize outreach toward companies already familiar with the LCA and I-129 process for this job category.
Clarify multi-site work before the LCA is filed
Service Delivery Leads frequently support operations across multiple client sites or offices. Each distinct worksite requires its own certified LCA before work begins there. Raise this with your employer's immigration counsel early so the filing strategy accounts for every location you'll regularly work from.
Use your 60-day grace period strategically between roles
If a Service Delivery Lead position ends, H-1B status includes a 60-day grace period to secure a new sponsoring employer. Treat this window as a hard deadline: a new employer's I-129 must be filed before it expires. Contact prospective sponsors immediately rather than waiting until an offer is fully negotiated.
Review the O*NET profile before writing your job description
Employers often underestimate how much the job description drives specialty occupation approval. Cross-reference the O*NET profile for IT Service Management or Operations Management roles to align the posted duties with degree-level tasks. A description grounded in that framework reduces the risk of a USCIS Request for Evidence.
H-1B Visa Service Delivery Lead: Frequently Asked Questions
Does a Service Delivery Lead role qualify as an H-1B specialty occupation?
Yes, when the position requires at least a bachelor's degree in a directly related field such as information technology, business administration, or operations management. USCIS looks at whether the duties are complex enough to require that specific theoretical knowledge. Employers strengthen the case by writing job descriptions that tie each core responsibility to degree-level competencies rather than general management experience.
How do I find employers who sponsor H-1B visas for Service Delivery Lead roles?
Migrate Mate lists employers with verified H-1B LCA filing history, searchable by role type and location. This lets you focus applications on companies already set up to sponsor rather than discovering their position only after an offer is extended. IT service firms, managed service providers, and large enterprise technology companies represent the highest concentration of sponsors for this role.
What happens to my H-1B status if the Service Delivery Lead contract or project ends early?
H-1B status is tied to the sponsoring employer, not a specific project. If the position ends, you have a 60-day grace period to find a new H-1B sponsor and have a new I-129 petition filed on your behalf. If you move to a different employer in a qualifying role, the new employer files a transfer petition and you can begin work once it's received by USCIS.
Can my employer file a single LCA if I'll be working across multiple client sites?
No. Each worksite where you regularly perform H-1B duties requires its own certified LCA reflecting the prevailing wage for that specific location. Service Delivery Leads who rotate across client offices or data centers need their employer to certify separate LCAs before work begins at each site. Short-term placements under 30 days follow different rules, so confirm the details with the employer's immigration counsel.
How long does H-1B status last for a Service Delivery Lead, and can it be extended?
Initial H-1B status is granted for up to three years. It can be extended for an additional three years, reaching a six-year maximum. Extensions beyond six years are possible only if a PERM labor certification or an I-140 immigrant petition has been pending or approved for more than a year. Plan your green card timeline with this ceiling in mind.