H-1B Visa Software Support Specialist Jobs
Software Support Specialist roles sit squarely within H-1B specialty occupation territory, requiring at least a bachelor's degree in computer science, information systems, or a related field. Employers in enterprise software, SaaS, and managed services regularly sponsor H-1B petitions for this title, and the annual 85,000-cap lottery applies unless your employer holds cap-exempt status.
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Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices worldwide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity
We are seeking a Software Support Specialist III, based within EST is highly preferred.
- Part of a team of three specialists who support 14,000+ active Invoiced accounts.
- Reliably delivers prompt and accurate answers to unstructured questions about Invoiced features and integrations via email, phone, and chat. Due to the complex nature of our software, these replies are rarely templated. Agents rely on our documentation, their own test results, and experience to provide accurate answers.
- Reads integration, API, and payment logs to diagnose issues related to payment processing, integrations, and Invoiced features.
- Identifies when it is most efficient to move a client conversation from email to a call. Autonomously schedules and leads the call without support from another team member.
- Escalates complex issues to a Technical Software Support Specialist.
- Contributes to internal and customer-facing documentation.
- Available to assist the implementation and customer success teams with client questions about Invoiced.
- SME - Stay up to speed on Invoiced functionality, available to answer questions about Invoiced from internal teams.
Qualifications
Here’s What We’re Looking For:
- Bachelor’s Degree from an accredited university
- 4+ years in a customer-facing role at a SaaS company
- Must have prior experience with Netsuite or Intacct
- Familiarity with Quickbooks, Xero, Salesforce, Avalara, Zapier, Bill.com, Hubspot, or Rest APIs
- Innovative problem solver
- Naturally diplomatic and tactful
- Reliable, honest, hardworking
Additional Information
What We Offer:
- Competitive compensation
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
The US base salary range for this full-time position is $45,000-$60,000 plus bonus and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.
LI-Hybrid
Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices worldwide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity
We are seeking a Software Support Specialist III, based within EST is highly preferred.
- Part of a team of three specialists who support 14,000+ active Invoiced accounts.
- Reliably delivers prompt and accurate answers to unstructured questions about Invoiced features and integrations via email, phone, and chat. Due to the complex nature of our software, these replies are rarely templated. Agents rely on our documentation, their own test results, and experience to provide accurate answers.
- Reads integration, API, and payment logs to diagnose issues related to payment processing, integrations, and Invoiced features.
- Identifies when it is most efficient to move a client conversation from email to a call. Autonomously schedules and leads the call without support from another team member.
- Escalates complex issues to a Technical Software Support Specialist.
- Contributes to internal and customer-facing documentation.
- Available to assist the implementation and customer success teams with client questions about Invoiced.
- SME - Stay up to speed on Invoiced functionality, available to answer questions about Invoiced from internal teams.
Qualifications
Here’s What We’re Looking For:
- Bachelor’s Degree from an accredited university
- 4+ years in a customer-facing role at a SaaS company
- Must have prior experience with Netsuite or Intacct
- Familiarity with Quickbooks, Xero, Salesforce, Avalara, Zapier, Bill.com, Hubspot, or Rest APIs
- Innovative problem solver
- Naturally diplomatic and tactful
- Reliable, honest, hardworking
Additional Information
What We Offer:
- Competitive compensation
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
The US base salary range for this full-time position is $45,000-$60,000 plus bonus and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.
LI-Hybrid
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Software Support Specialist
Map your degree to specialty occupation requirements
USCIS requires your degree field to directly relate to Software Support Specialist duties. A computer science or information systems degree maps cleanly. If yours is in a adjacent field, gather coursework transcripts showing software systems, networking, or database modules before interviewing.
Target employers with active LCA filing history
Use Migrate Mate to filter Software Support Specialist roles by employers who have filed Labor Condition Applications for this occupation code. LCA history signals a company already understands the DOL wage certification process and won't treat your case as a first attempt.
Verify the prevailing wage level before accepting an offer
Run your target job title and work location through the OFLC Wage Search before negotiating. Your offer must meet at least the Level I prevailing wage for your SOC code. Accepting below that level means USCIS will flag the LCA at certification, delaying your petition.
Confirm the employer's cap-subject or cap-exempt status early
Hospitals, universities, and affiliated nonprofits are cap-exempt, meaning your H-1B petition skips the lottery and can be filed any time. Ask the recruiter directly. If the employer is cap-subject, your start date cannot precede October 1 of the fiscal year you're selected in.
Document remote support work across multiple client sites carefully
Software Support Specialists who travel to or work remotely for client locations must have an LCA certified for each worksite. Confirm with your employer that the petition covers all locations where you'll be deployed, not just the primary office address listed in the job posting.
Use the O*NET profile to strengthen your specialty occupation argument
Pull the Software Support Specialist occupation profile from O*NET and cross-reference the listed knowledge requirements against your degree coursework and job duties. Including this alignment in your petition evidence directly addresses the specialty occupation question USCIS adjudicators focus on most.
Software Support Specialist jobs are hiring across the US. Find yours.
Find Software Support Specialist JobsSoftware Support Specialist H-1B Visa: Frequently Asked Questions
Does a Software Support Specialist role qualify as an H-1B specialty occupation?
Yes, provided the position requires at least a bachelor's degree in a specific technical field such as computer science, information systems, or software engineering. Generic support roles that accept any degree or substitute pure experience for a degree are at higher risk of a specialty occupation Request for Evidence from USCIS. The job description language your employer uses in the LCA and I-129 filing matters significantly.
Which employers sponsor H-1B visas for Software Support Specialists?
Enterprise software vendors, SaaS companies, managed service providers, and large financial or healthcare technology firms are the most consistent sponsors for this role. Browse Software Support Specialist roles filtered by verified H-1B filing history on Migrate Mate to identify employers who have already completed the LCA certification process for this specific occupation code.
How does the H-1B lottery affect my timeline for a Software Support Specialist role?
If your prospective employer is cap-subject, your petition enters the annual lottery in March for an October 1 start date. Cap-exempt employers such as universities and certain nonprofits bypass the lottery entirely. Plan your job search timeline so you have an offer and your employer can file during the March registration window, otherwise you wait a full year for the next cycle.
Can I switch employers while on H-1B status as a Software Support Specialist?
Yes. Under H-1B portability rules, you can start working for a new employer as soon as they file an I-129 transfer petition with USCIS, without waiting for approval, as long as your prior H-1B was lawfully approved and you haven't been out of status. The new employer must file a new LCA certified for the correct wage level and worksite locations before submitting the I-129.
What documentation should I prepare before my employer files the H-1B petition?
Gather your official university transcripts, degree certificates, and any credential evaluation if your degree is from outside the U.S. Your employer will need these to establish the specialty occupation connection. Also compile a detailed letter from a previous manager or yourself describing how your daily Software Support Specialist duties require and apply your specific degree-level technical knowledge, which directly supports the I-129 filing.
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