H-1B Visa Software Support Specialist Jobs
Software Support Specialist roles sit squarely within H-1B visa specialty occupation territory, requiring at least a bachelor's degree in computer science, information systems, or a related field. Employers in enterprise software, SaaS, and managed services regularly sponsor H-1B petitions for this title, and the annual 85,000-cap lottery applies unless your employer holds cap-exempt status.
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Get Access To All JobsINTRODUCTION
As a Veterinary Software Support Specialist, you will perform a variety of software-related activities, providing information, resolving issues and ensuring satisfaction.
ROLE AND RESPONSIBILITIES
- You will provide customer technical support for software products and services.
- You will support may consist of answering customer questions, explaining products and services, instructing in use of equipment, troubleshooting and repairing system, database or data communication issues, or other priorities.
- You will determine customer needs, researches and provides solutions, coordinating with other team members as needed.
- You will ensure ongoing customer satisfaction and continuing strong customer relationships.
- You will support quality management system and other compliance requirements.
- You will respond to requests, answer questions, issues, problems and concerns.
BASIC QUALIFICATIONS
- Must have 1+ years experience with ezyVet software OR
- Must have 1+ years experience in a technical customer support role (Vet Radar, Smartflow, etc).
- High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred.
- High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
- Technical record keeping management skills.
- Reasoning and analytical skills to resolve issues.
- Phone skills, with ability to establish rapport.
- Attention to detail.
- Organized with ability to multi-task.
- Ability to work independently and as part of a team.
- Supervisory skills, if a lead position.
- Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. Ability to communicate verbally on phone and in person.
- Personal computer skills, including Microsoft Office.
- Fluency in the English language.
- Extended hours may be required (holidays, weekends based on need).
PREFERRED QUALIFICATIONS
What you can expect from us:
- Hourly rate of $22.00 per hour
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
- This position is a hybrid role with a requirement of being in our Frisco, TX office 3x per week with Wednesday being mandatory.
If you’re looking for a role that’ll challenge you, offers a great culture, while helping an amazing industry, we’d love to hear from you!
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
INTRODUCTION
As a Veterinary Software Support Specialist, you will perform a variety of software-related activities, providing information, resolving issues and ensuring satisfaction.
ROLE AND RESPONSIBILITIES
- You will provide customer technical support for software products and services.
- You will support may consist of answering customer questions, explaining products and services, instructing in use of equipment, troubleshooting and repairing system, database or data communication issues, or other priorities.
- You will determine customer needs, researches and provides solutions, coordinating with other team members as needed.
- You will ensure ongoing customer satisfaction and continuing strong customer relationships.
- You will support quality management system and other compliance requirements.
- You will respond to requests, answer questions, issues, problems and concerns.
BASIC QUALIFICATIONS
- Must have 1+ years experience with ezyVet software OR
- Must have 1+ years experience in a technical customer support role (Vet Radar, Smartflow, etc).
- High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred.
- High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
- Technical record keeping management skills.
- Reasoning and analytical skills to resolve issues.
- Phone skills, with ability to establish rapport.
- Attention to detail.
- Organized with ability to multi-task.
- Ability to work independently and as part of a team.
- Supervisory skills, if a lead position.
- Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. Ability to communicate verbally on phone and in person.
- Personal computer skills, including Microsoft Office.
- Fluency in the English language.
- Extended hours may be required (holidays, weekends based on need).
PREFERRED QUALIFICATIONS
What you can expect from us:
- Hourly rate of $22.00 per hour
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
- This position is a hybrid role with a requirement of being in our Frisco, TX office 3x per week with Wednesday being mandatory.
If you’re looking for a role that’ll challenge you, offers a great culture, while helping an amazing industry, we’d love to hear from you!
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Software Support Specialist
Map your degree to specialty occupation requirements
USCIS requires your degree field to directly relate to Software Support Specialist duties. A computer science or information systems degree maps cleanly. If yours is in a adjacent field, gather coursework transcripts showing software systems, networking, or database modules before interviewing.
Target employers with active LCA filing history
Use Migrate Mate to filter Software Support Specialist roles by employers who have filed Labor Condition Applications for this occupation code. LCA history signals a company already understands the DOL wage certification process and won't treat your case as a first attempt.
Verify the prevailing wage level before accepting an offer
Run your target job title and work location through the OFLC Wage Search before negotiating. Your offer must meet at least the Level I prevailing wage for your SOC code. Accepting below that level means USCIS will flag the LCA at certification, delaying your petition.
Confirm the employer's cap-subject or cap-exempt status early
Hospitals, universities, and affiliated nonprofits are cap-exempt, meaning your H-1B petition skips the lottery and can be filed any time. Ask the recruiter directly. If the employer is cap-subject, your start date cannot precede October 1 of the fiscal year you're selected in.
Document remote support work across multiple client sites carefully
Software Support Specialists who travel to or work remotely for client locations must have an LCA certified for each worksite. Confirm with your employer that the petition covers all locations where you'll be deployed, not just the primary office address listed in the job posting.
Use the O*NET profile to strengthen your specialty occupation argument
Pull the Software Support Specialist occupation profile from O*NET and cross-reference the listed knowledge requirements against your degree coursework and job duties. Including this alignment in your petition evidence directly addresses the specialty occupation question USCIS adjudicators focus on most.
H-1B Visa Software Support Specialist: Frequently Asked Questions
Does a Software Support Specialist role qualify as an H-1B specialty occupation?
Yes, provided the position requires at least a bachelor's degree in a specific technical field such as computer science, information systems, or software engineering. Generic support roles that accept any degree or substitute pure experience for a degree are at higher risk of a specialty occupation Request for Evidence from USCIS. The job description language your employer uses in the LCA and I-129 filing matters significantly.
Which employers sponsor H-1B visas for Software Support Specialists?
Enterprise software vendors, SaaS companies, managed service providers, and large financial or healthcare technology firms are the most consistent sponsors for this role. Browse Software Support Specialist roles filtered by verified H-1B filing history on Migrate Mate to identify employers who have already completed the LCA certification process for this specific occupation code.
How does the H-1B lottery affect my timeline for a Software Support Specialist role?
If your prospective employer is cap-subject, your petition enters the annual lottery in March for an October 1 start date. Cap-exempt employers such as universities and certain nonprofits bypass the lottery entirely. Plan your job search timeline so you have an offer and your employer can file during the March registration window, otherwise you wait a full year for the next cycle.
Can I switch employers while on H-1B status as a Software Support Specialist?
Yes. Under H-1B portability rules, you can start working for a new employer as soon as they file an I-129 transfer petition with USCIS, without waiting for approval, as long as your prior H-1B was lawfully approved and you haven't been out of status. The new employer must file a new LCA certified for the correct wage level and worksite locations before submitting the I-129.
What documentation should I prepare before my employer files the H-1B petition?
Gather your official university transcripts, degree certificates, and any credential evaluation if your degree is from outside the U.S. Your employer will need these to establish the specialty occupation connection. Also compile a detailed letter from a previous manager or yourself describing how your daily Software Support Specialist duties require and apply your specific degree-level technical knowledge, which directly supports the I-129 filing.