H-1B Visa Support Services Specialist Jobs
H-1B visa jobs for Support Services Specialists exist at employers who build the role around degree-level duties in fields like information systems, business administration, or human services. Each new worksite requires a certified LCA from DOL, and H-1B status runs up to three years, extendable to a six-year maximum.
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Get Access To All JobsLocation: San Antonio, TX
Regular/Temporary: Regular
Job ID: 16759
Full/Part Time: Full Time
Salary Range: $46,332 annualized, commensurate with education, experience, and qualifications.
Job Type: Full Time
Posting Close Date: Applications will be accepted through 11:59 PM CDT on 11/23/2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.
Required Application Materials:
- Resume is required
- Cover Letter is preferred
Job Summary
The Security Services Customer Support Specialist is responsible for the coordination and oversight of the customer support staff and development and communication of procedures designed to optimize service to the UT San Antonio's community. This role supports campus safety and law enforcement efforts, including physical security, data gathering, incoming calls, and other support efforts.
Core Responsibilities
- Provides supervision of security services customer support tasks, administrative staff, and ensures compliance with best security practices and University policies.
- Serves as central point of coordination for reported access and key issues. May perform initial troubleshooting and assessment; forwards issues as needed to Technicians or Manager as appropriate.
- Follows up with University customers to ensure access issues have been appropriately handled. Works with other Security Services sections to ensure timely resolution of customer concerns, complaints, and suggestions for improvement.
- Oversees the front desk customer service counter, department calls, and oversees customer and contractor sign-in, key and card issuance, and office schedules.
- Maintains customer/security records by obtaining, recording, conducting, and updating key records & key management system information, security system records, inspections, audits, inventories, purchases, construction projects, restricted area tracking, and special projects.
- Participates in new project design reviews and construction for customer support, quality assurance, access control/security planning, and project/record keeping. Serves as the coordination point for events and building/door schedule adjustments and departmental moves, including distributing and tracking new key issuance.
- Attends meetings with university stakeholders, including laboratory safety and other teams, to ensure needs are addressed and met within the purview of the Security Services team.
- Presents information to internal teams regarding Security Services as part of the onboarding team for new hires.
- Assists in the development and review of departmental policies and procedures.
- Processes paper and electronic documents for administrative functions.
- Performs other duties as assigned.
Required Qualifications
- High School Diploma, Vocational Training or Apprenticeship in a related field.
- Five (5) years of related work experience.
- A bachelor's degree or higher can substitute for four years of experience.
- This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.
Knowledge, Skills, and Abilities
- Security Operations Management
- Security Risk Management
- Policy Design & Development
- Asset Protection Management
- Incident Management
- Threat Monitoring
- Scenario Planning
- Vendor Risk Management
- Security Auditing
Working Conditions
Office Environment. Ability to travel to and from meetings, training sessions or other business-related events. Workdays, areas, and work hours may vary based on the needs of the department.
Physical Demands
Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.
This position will work primarily on campus. Travel and parking expenses are the employee's responsibility.
This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
Equal Employment Opportunity
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.
Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 16759
Full/Part Time: Full Time
Salary Range: $46,332 annualized, commensurate with education, experience, and qualifications.
Job Type: Full Time
Posting Close Date: Applications will be accepted through 11:59 PM CDT on 11/23/2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.
Required Application Materials:
- Resume is required
- Cover Letter is preferred
Job Summary
The Security Services Customer Support Specialist is responsible for the coordination and oversight of the customer support staff and development and communication of procedures designed to optimize service to the UT San Antonio's community. This role supports campus safety and law enforcement efforts, including physical security, data gathering, incoming calls, and other support efforts.
Core Responsibilities
- Provides supervision of security services customer support tasks, administrative staff, and ensures compliance with best security practices and University policies.
- Serves as central point of coordination for reported access and key issues. May perform initial troubleshooting and assessment; forwards issues as needed to Technicians or Manager as appropriate.
- Follows up with University customers to ensure access issues have been appropriately handled. Works with other Security Services sections to ensure timely resolution of customer concerns, complaints, and suggestions for improvement.
- Oversees the front desk customer service counter, department calls, and oversees customer and contractor sign-in, key and card issuance, and office schedules.
- Maintains customer/security records by obtaining, recording, conducting, and updating key records & key management system information, security system records, inspections, audits, inventories, purchases, construction projects, restricted area tracking, and special projects.
- Participates in new project design reviews and construction for customer support, quality assurance, access control/security planning, and project/record keeping. Serves as the coordination point for events and building/door schedule adjustments and departmental moves, including distributing and tracking new key issuance.
- Attends meetings with university stakeholders, including laboratory safety and other teams, to ensure needs are addressed and met within the purview of the Security Services team.
- Presents information to internal teams regarding Security Services as part of the onboarding team for new hires.
- Assists in the development and review of departmental policies and procedures.
- Processes paper and electronic documents for administrative functions.
- Performs other duties as assigned.
Required Qualifications
- High School Diploma, Vocational Training or Apprenticeship in a related field.
- Five (5) years of related work experience.
- A bachelor's degree or higher can substitute for four years of experience.
- This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.
Knowledge, Skills, and Abilities
- Security Operations Management
- Security Risk Management
- Policy Design & Development
- Asset Protection Management
- Incident Management
- Threat Monitoring
- Scenario Planning
- Vendor Risk Management
- Security Auditing
Working Conditions
Office Environment. Ability to travel to and from meetings, training sessions or other business-related events. Workdays, areas, and work hours may vary based on the needs of the department.
Physical Demands
Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.
This position will work primarily on campus. Travel and parking expenses are the employee's responsibility.
This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
Equal Employment Opportunity
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.
See all H-1B Visa Support Services Specialist Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Support Services Specialist
Frame your degree for specialty occupation
Pull the O*NET profile for Support Services Specialist and map your bachelor's degree field to the role's core duties. Employers build H-1B visa petitions around this alignment, so documenting the connection between your coursework and job functions strengthens the specialty occupation case before you apply.
Target employers with active LCA filing history
Search Migrate Mate to identify employers who have already certified LCAs for Support Services Specialist roles. Prior filings signal that HR and legal teams understand the H-1B process for this job title, reducing the risk of an employer backing out mid-offer.
Verify prevailing wage before salary negotiations
Run the OFLC Wage Search for your specific metro area and experience level before discussing compensation. DOL assigns a wage level to each LCA, and your offered salary must meet that threshold, so knowing the floor prevents offers that USCIS will reject at the LCA stage.
Confirm each worksite gets its own certified LCA
If your Support Services Specialist role spans multiple client sites or office locations, each worksite requires a separately certified LCA. Raise this with your employer before the I-129 is filed so the petition covers every location where you'll perform duties.
Secure a written specialty occupation rationale in your offer
Ask your employer to include in the offer letter a summary of why a bachelor's degree in a specific field is required, not just preferred. USCIS scrutinizes Support Services roles more closely, and a documented employer rationale in writing reduces the chance of an RFE on specialty occupation grounds.
Use your 60-day grace period strategically
If your current H-1B ends and you're between roles, USCIS allows a 60-day grace period to find a new sponsoring employer and file a transfer petition. Don't wait until day 55 to engage employers. A new I-129 must be filed while your status is still valid.
H-1B Visa Support Services Specialist: Frequently Asked Questions
Does a Support Services Specialist role qualify as a specialty occupation for H-1B purposes?
Not automatically. The role qualifies only when the employer can demonstrate that a bachelor's degree in a specific field, such as business administration, information systems, or human services, is a genuine minimum requirement for the position. Employers sponsor Support Services Specialists under H-1B by structuring job duties around degree-level analytical, coordination, or program management responsibilities. If the employer can't document that requirement, USCIS will issue an RFE or deny the petition.
What documents should I prepare before approaching an employer about H-1B sponsorship?
Have your official transcripts, degree certificates, and a one-page credential summary ready before the offer stage. If your degree is from outside the U.S., get a credential evaluation from a NACES-member evaluator that confirms equivalency to a U.S. bachelor's degree. Employers moving quickly on H-1B filings need these documents immediately after extending an offer, so delays on your end can push the petition past critical DOL and USCIS deadlines.
How do I find employers who have sponsored H-1B visas for Support Services Specialists before?
Browse Migrate Mate to search employers with verified H-1B LCA filing history for Support Services Specialist roles. Prior LCA certifications are public DOL records and are the clearest signal that an employer has already built the internal infrastructure to sponsor this job title, including HR familiarity, legal counsel, and budgeted filing fees.
What happens to my H-1B status if I transfer to a different employer in the same role?
Your new employer must file a new I-129 transfer petition with USCIS before your current status expires. Under portability rules, you can begin working for the new employer once the transfer petition is filed and receipted, without waiting for final approval. The new employer also needs a fresh certified LCA that covers your new work location and matches or exceeds the prevailing wage for the position in that area.
Can my H-1B be extended beyond six years as a Support Services Specialist?
Yes, but only if you have an approved I-140 immigrant petition or a PERM labor certification that has been pending for 365 days or more. Without that, H-1B status is capped at a six-year maximum across all employers and extensions. If you're planning a long-term career in the U.S., discuss green card sponsorship options with your employer early, since Support Services Specialist roles can qualify under employment-based categories depending on the employer's business needs.