H-1B1 Singapore Visa Customer Success Jobs
Customer Success jobs with H-1B1 Singapore visa sponsorship give Singaporean nationals a direct path to U.S. employment without a lottery. The H-1B1 is processed at the consulate under the U.S.-Singapore Free Trade Agreement, with a 5,400-visa annual cap that rarely fills, making it a reliable route for qualified CS professionals.
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Get Access To All JobsINTRODUCTION
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
As a Senior Customer Success Manager on our Strategic Accounts team, you'll be the trusted partner for some of Airtable's most important customers — guiding them from onboarding through long-term adoption and renewal. You'll combine strategic advising with hands-on engagement to help customers unlock measurable business value from Airtable, while working cross-functionally to ensure they're set up for success at every stage of their journey.
ROLE AND RESPONSIBILITIES
- Develop and nurture trusted relationships with customers, offering strategic advice to maximize retention rates and facilitate seamless renewals and ensuring long-term satisfaction and loyalty.
- Ensure the progression of customers through the various stages of the Airtable customer journey, including onboarding, enablement, implementation, golive/change management, adoption, and renewal.
- Conduct product sessions and product roadmap to demonstrate the latest Airtable features to customers and illustrate how they can effectively leverage these functionalities.
- Utilize metrics to showcase tangible business value from Airtable, as it relates to customer objectives.
- Perform Business Value Assessments to quantitatively measure the impact and value of Airtable within the customer's organization.
- Validate the Customer's Business Priorities and obtain customer approval to perform value realization survey.
- Review quantifiable values and related discovery questions to determine quantifiable use-cases effectively.
- Proactively identify customer risks, and work closely with internal and customer stakeholders to mitigate risk and drive best-in-class GRR.
- Collaborate with the product team and cross-functional teams to provide comprehensive support to the customer.
- Identify opportunities to expand the utilization of the Airtable platform by advocating for and facilitating the adoption of existing use cases, ensuring maximum value for users.
- Organize Quarterly Business Reviews and conduct company-wide training sessions to introduce other teams within the customer organization to Airtable's capabilities and foster cross-departmental collaboration.
- Telecommuting is an option.
BASIC QUALIFICATIONS
- Master's degree, or foreign equivalent, in Business Administration, Entrepreneurship, or closely related quantitative discipline and two (2) years of experience in job offered or in any occupation in a related field Or Bachelor's degree, or foreign equivalent, in Business Administration, Entrepreneurship, or closely related quantitative discipline and five (5) years progressively responsible experience in job offered or in any occupation in a related field.
PREFERRED QUALIFICATIONS
- (1) Customer Relationship Management (CRM); (2) Strategic Partnership; (3) Cross-functional team leadership; (4) Business Strategy; (5) Product Management; (6) Key Account Development; (7) Customer Journey Mapping; (8) Process improvement; (9) Sales Management; and (10) B2B SaaS sales.
- Telecommuting is an option.
- Any suitable combination of education, training and experience is acceptable. Experience can be gained through coursework, scholastic achievement, or work experience.
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
VEVRAA-Federal Contractor
If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
COMPENSATION
For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:
- $246,459
- $251,388 USD
Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here.
🔒 Stay Safe from Job Scams
All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.
INTRODUCTION
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
As a Senior Customer Success Manager on our Strategic Accounts team, you'll be the trusted partner for some of Airtable's most important customers — guiding them from onboarding through long-term adoption and renewal. You'll combine strategic advising with hands-on engagement to help customers unlock measurable business value from Airtable, while working cross-functionally to ensure they're set up for success at every stage of their journey.
ROLE AND RESPONSIBILITIES
- Develop and nurture trusted relationships with customers, offering strategic advice to maximize retention rates and facilitate seamless renewals and ensuring long-term satisfaction and loyalty.
- Ensure the progression of customers through the various stages of the Airtable customer journey, including onboarding, enablement, implementation, golive/change management, adoption, and renewal.
- Conduct product sessions and product roadmap to demonstrate the latest Airtable features to customers and illustrate how they can effectively leverage these functionalities.
- Utilize metrics to showcase tangible business value from Airtable, as it relates to customer objectives.
- Perform Business Value Assessments to quantitatively measure the impact and value of Airtable within the customer's organization.
- Validate the Customer's Business Priorities and obtain customer approval to perform value realization survey.
- Review quantifiable values and related discovery questions to determine quantifiable use-cases effectively.
- Proactively identify customer risks, and work closely with internal and customer stakeholders to mitigate risk and drive best-in-class GRR.
- Collaborate with the product team and cross-functional teams to provide comprehensive support to the customer.
- Identify opportunities to expand the utilization of the Airtable platform by advocating for and facilitating the adoption of existing use cases, ensuring maximum value for users.
- Organize Quarterly Business Reviews and conduct company-wide training sessions to introduce other teams within the customer organization to Airtable's capabilities and foster cross-departmental collaboration.
- Telecommuting is an option.
BASIC QUALIFICATIONS
- Master's degree, or foreign equivalent, in Business Administration, Entrepreneurship, or closely related quantitative discipline and two (2) years of experience in job offered or in any occupation in a related field Or Bachelor's degree, or foreign equivalent, in Business Administration, Entrepreneurship, or closely related quantitative discipline and five (5) years progressively responsible experience in job offered or in any occupation in a related field.
PREFERRED QUALIFICATIONS
- (1) Customer Relationship Management (CRM); (2) Strategic Partnership; (3) Cross-functional team leadership; (4) Business Strategy; (5) Product Management; (6) Key Account Development; (7) Customer Journey Mapping; (8) Process improvement; (9) Sales Management; and (10) B2B SaaS sales.
- Telecommuting is an option.
- Any suitable combination of education, training and experience is acceptable. Experience can be gained through coursework, scholastic achievement, or work experience.
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
VEVRAA-Federal Contractor
If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
COMPENSATION
For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:
- $246,459
- $251,388 USD
Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here.
🔒 Stay Safe from Job Scams
All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.
See all 54+ Customer Success jobs
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Get Access To All JobsTips for Finding Customer Success Jobs
Verify your role qualifies as specialty occupation
Customer Success roles must require at least a bachelor's degree in a directly related field to qualify for H-1B1 visa. Check the O*NET occupation profile for your specific title to confirm the degree requirement before approaching employers.
Search employer LCA filings on Migrate Mate
Pull verified DOL Labor Condition Application data on Migrate Mate to identify companies that have actively filed for Customer Success roles under H-1B visa1 or H-1B. Past filings signal a sponsor-ready hiring process, not just a sponsorship-open policy.
Confirm your employer files the LCA before your interview
The employer must file and receive a certified LCA from DOL before your consulate appointment. Confirm this step is in your offer timeline so your visa interview isn't scheduled before the LCA clears.
Use OFLC Wage Search to anchor your salary negotiation
Your offered salary must meet the DOL prevailing wage for your Customer Success job title and location. Run the OFLC Wage Search before negotiating so you know the floor your employer is legally required to meet.
Target SaaS and enterprise software companies with U.S. offices
Companies selling subscription software to enterprise clients employ the highest concentration of Customer Success roles and are accustomed to H-1B1 consular processing. Prioritize employers with dedicated HR immigration contacts rather than early-stage startups handling visa filings for the first time.
Prepare for the dual intent question at your visa interview
The H-1B1 does not allow dual intent, so consular officers will assess whether you intend to return to Singapore. Have a clear, consistent account of your nonimmigrant intent ready, separate from any long-term U.S. career goals you may discuss with your employer.
Frequently Asked Questions
Do Customer Success roles qualify for H-1B1 sponsorship?
Customer Success roles qualify when the position genuinely requires a bachelor's degree or higher in a specific related field such as business, communications, or information systems. Generalist CS roles where any degree is accepted can fail the specialty occupation test. Your employer's job description must reflect the degree requirement explicitly, and the O*NET occupation profile for your title should support that classification.
How does the H-1B1 Singapore visa compare to the H-1B for Customer Success professionals?
The H-1B1 has no lottery and a 5,400-visa annual cap that rarely fills, so Singaporean nationals can pursue sponsorship without the uncertainty of random selection. The H-1B1 is also processed directly at the U.S. consulate in Singapore rather than through USCIS, which shortens the path from offer to start date. The main trade-off is that the H-1B1 does not permit dual intent, which matters for long-term immigration planning.
How do I find employers who actively sponsor H-1B1 Singapore visas for Customer Success jobs?
Migrate Mate filters job listings by verified DOL Labor Condition Application filing history, so you can identify companies that have already filed for Customer Success roles under H-1B1 or H-1B rather than guessing from a sponsorship-open policy statement. Employers with an active LCA history are significantly faster to move from offer to visa filing than those sponsoring for the first time.
What happens if my H-1B1 expires while I'm still in a Customer Success role?
The H-1B1 is issued in two-year increments with no statutory limit on renewals, so your employer can continue filing new LCAs and supporting consular renewals as long as the employment relationship continues. You'll need to return to Singapore to renew at the consulate rather than extending status inside the U.S. through USCIS. Plan renewal timelines with your employer at least three months before your current status expires.
Can my employer include H-1B1 sponsorship costs in my offer negotiation?
DOL rules prohibit employers from passing LCA-related filing costs to the H-1B1 worker in a way that reduces the employee's wage below the prevailing wage floor. In practice, most employers cover the LCA certification cost directly. Costs such as attorney fees and any consular application fees are separate and worth clarifying during offer negotiation before you accept.
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