H-1B1 Singapore Visa Customer Success Jobs
Customer Success jobs with H-1B1 Singapore visa sponsorship give Singaporean nationals a direct path to U.S. employment without a lottery. The H-1B1 is processed at the consulate under the U.S.-Singapore Free Trade Agreement, with a 5,400-visa annual cap that rarely fills, making it a reliable route for qualified CS professionals.
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Get Access To All JobsAbout Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.
About T: 0
This team is building production AI that eliminates financial busywork for startups globally. We're delivering intelligent automation across payments, payroll, bookkeeping, and tax—freeing founders to focus on building their companies instead of managing finances. We leverage cutting-edge AI tooling across the spectrum: from prompt engineering and in-context learning to fine-tuned models and agentic systems, choosing the right approach for each problem. We work backward from real founder pain points, own customer outcomes, and ship fast. The team is small, elite, and builder-focused, led by operators with a track record of shipping AI products at scale. Backed by Airwallex's proven fintech infrastructure, global payments network, and distribution. You'll solve hard technical problems with real autonomy and direct customer impact.
About The Role
As a Product Success Senior Manager you are the architect of our customers’ operational success from day zero. This is a high-impact, 0-1 role where you sit at the intersection of complex accounting, AI implementation, and driving customer outcomes. You aren't just a point of contact or a support resource; you will be a key contributor to our strategic journey to enable businesses with our AI-native accounting platform. You will wield your accounting expertise to work with customers, configure autonomous systems to match deep financial logic, and partner with our Product and GTM Teams to build our deployment playbook. If you want to move fast and translate cutting-edge AI capabilities into radical efficiency for finance leaders, this role is built for you.
- Deploy & Configure AI Financial Agents: Go deep into the technical setup. You will partner directly with founders, accountants, and mid-market Controllers to translate complex accounting policies (like ASC 606) into automated logic. You will directly configure, test, and tune our AI agents and account structures to map flawlessly to their specific business rules and data pipelines.
- Drive Onboarding Strategy & Playbooks: You will run evidence-based tests to identify friction points across varying customer sizes—from agile, founder-led startups to established mid-market clients—building the scalable, repeatable frameworks that dramatically accelerate "Time to Value".
- Bridge Product and Commercial Teams: Act as the ultimate internal customer advocate. Collaborate cross-functionally with Product and Engineering to make sure the voice of the customer is represented in product workflows.
- Master Customer Jobs-to-Be-Done: Become a product expert and understand how our customers can best succeed. With this knowledge you’ll track usage, proactively mitigate risks, identify expansion triggers, and drive long-term platform adoption.
Who You Are
Minimum qualifications:
- Technical Accounting Fluency: A strong background in accounting or finance, with a solid grasp of revenue recognition (ASC 606) and how modern ERPs work. You can effortlessly speak "Accounting" with a Controller and "Data/APIs" with an Engineer.
- Customer-Facing Ownership: Strong experience or desire to work directly with our customers. Experience in customer success, implementations, technical account management, or product operations where you’ve used your accounting background.
- Owner & Value-Driven Mindset: Exceptional organizational skills with a proven track record of managing complex stakeholder environments and hitting aggressive delivery deadlines. You thrive solving ambiguous and exciting problems.
- AI-Maximalist: A deep passion for emerging technology. You don't just use basic AI tools for simple tasks; you understand how to prompt, configure, and optimize autonomous systems to handle deterministic, complex financial rules.
Preferred Qualifications
- CPA license or heavy experience auditing (e.g., Big 4) or managing revenue and accounting.
- Data Proficiency: The ability to independently navigate analytics platforms to interpret platform health, onboarding data, and user behavior.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Compensation Range: $180K - $270K
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.
About T: 0
This team is building production AI that eliminates financial busywork for startups globally. We're delivering intelligent automation across payments, payroll, bookkeeping, and tax—freeing founders to focus on building their companies instead of managing finances. We leverage cutting-edge AI tooling across the spectrum: from prompt engineering and in-context learning to fine-tuned models and agentic systems, choosing the right approach for each problem. We work backward from real founder pain points, own customer outcomes, and ship fast. The team is small, elite, and builder-focused, led by operators with a track record of shipping AI products at scale. Backed by Airwallex's proven fintech infrastructure, global payments network, and distribution. You'll solve hard technical problems with real autonomy and direct customer impact.
About The Role
As a Product Success Senior Manager you are the architect of our customers’ operational success from day zero. This is a high-impact, 0-1 role where you sit at the intersection of complex accounting, AI implementation, and driving customer outcomes. You aren't just a point of contact or a support resource; you will be a key contributor to our strategic journey to enable businesses with our AI-native accounting platform. You will wield your accounting expertise to work with customers, configure autonomous systems to match deep financial logic, and partner with our Product and GTM Teams to build our deployment playbook. If you want to move fast and translate cutting-edge AI capabilities into radical efficiency for finance leaders, this role is built for you.
- Deploy & Configure AI Financial Agents: Go deep into the technical setup. You will partner directly with founders, accountants, and mid-market Controllers to translate complex accounting policies (like ASC 606) into automated logic. You will directly configure, test, and tune our AI agents and account structures to map flawlessly to their specific business rules and data pipelines.
- Drive Onboarding Strategy & Playbooks: You will run evidence-based tests to identify friction points across varying customer sizes—from agile, founder-led startups to established mid-market clients—building the scalable, repeatable frameworks that dramatically accelerate "Time to Value".
- Bridge Product and Commercial Teams: Act as the ultimate internal customer advocate. Collaborate cross-functionally with Product and Engineering to make sure the voice of the customer is represented in product workflows.
- Master Customer Jobs-to-Be-Done: Become a product expert and understand how our customers can best succeed. With this knowledge you’ll track usage, proactively mitigate risks, identify expansion triggers, and drive long-term platform adoption.
Who You Are
Minimum qualifications:
- Technical Accounting Fluency: A strong background in accounting or finance, with a solid grasp of revenue recognition (ASC 606) and how modern ERPs work. You can effortlessly speak "Accounting" with a Controller and "Data/APIs" with an Engineer.
- Customer-Facing Ownership: Strong experience or desire to work directly with our customers. Experience in customer success, implementations, technical account management, or product operations where you’ve used your accounting background.
- Owner & Value-Driven Mindset: Exceptional organizational skills with a proven track record of managing complex stakeholder environments and hitting aggressive delivery deadlines. You thrive solving ambiguous and exciting problems.
- AI-Maximalist: A deep passion for emerging technology. You don't just use basic AI tools for simple tasks; you understand how to prompt, configure, and optimize autonomous systems to handle deterministic, complex financial rules.
Preferred Qualifications
- CPA license or heavy experience auditing (e.g., Big 4) or managing revenue and accounting.
- Data Proficiency: The ability to independently navigate analytics platforms to interpret platform health, onboarding data, and user behavior.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Compensation Range: $180K - $270K
See all 78+ H-1B1 Singapore Visa Customer Success Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B1 Singapore Visa Customer Success Jobs.
Get Access To All JobsTips for Finding Customer Success Jobs
Verify your role qualifies as specialty occupation
Customer Success roles must require at least a bachelor's degree in a directly related field to qualify for H-1B1 visa. Check the O*NET occupation profile for your specific title to confirm the degree requirement before approaching employers.
Search employer LCA filings on Migrate Mate
Pull verified DOL Labor Condition Application data on Migrate Mate to identify companies that have actively filed for Customer Success roles under H-1B1 visa or H-1B visa. Past filings signal a sponsor-ready hiring process, not just a sponsorship-open policy.
Confirm your employer files the LCA before your interview
The employer must file and receive a certified LCA from DOL before your consulate appointment. Confirm this step is in your offer timeline so your visa interview isn't scheduled before the LCA clears.
Use OFLC Wage Search to anchor your salary negotiation
Your offered salary must meet the DOL prevailing wage for your Customer Success job title and location. Run the OFLC Wage Search before negotiating so you know the floor your employer is legally required to meet.
Target SaaS and enterprise software companies with U.S. offices
Companies selling subscription software to enterprise clients employ the highest concentration of Customer Success roles and are accustomed to H-1B1 visa consular processing. Prioritize employers with dedicated HR immigration contacts rather than early-stage startups handling visa filings for the first time.
Prepare for the dual intent question at your visa interview
The H-1B1 visa does not allow dual intent, so consular officers will assess whether you intend to return to Singapore. Have a clear, consistent account of your nonimmigrant intent ready, separate from any long-term U.S. career goals you may discuss with your employer.
Frequently Asked Questions
Do Customer Success roles qualify for H-1B1 sponsorship?
Customer Success roles qualify when the position genuinely requires a bachelor's degree or higher in a specific related field such as business, communications, or information systems. Generalist CS roles where any degree is accepted can fail the specialty occupation test. Your employer's job description must reflect the degree requirement explicitly, and the O*NET occupation profile for your title should support that classification.
How does the H-1B1 Singapore visa compare to the H-1B for Customer Success professionals?
The H-1B1 visa has no lottery and a 5,400-visa annual cap that rarely fills, so Singaporean nationals can pursue sponsorship without the uncertainty of random selection. The H-1B1 is also processed directly at the U.S. consulate in Singapore rather than through USCIS, which shortens the path from offer to start date. The main trade-off is that the H-1B1 does not permit dual intent, which matters for long-term immigration planning.
How do I find employers who actively sponsor H-1B1 Singapore visas for Customer Success jobs?
Migrate Mate filters job listings by verified DOL Labor Condition Application filing history, so you can identify companies that have already filed for Customer Success roles under H-1B1 visa or H-1B rather than guessing from a sponsorship-open policy statement. Employers with an active LCA history are significantly faster to move from offer to visa filing than those sponsoring for the first time.
What happens if my H-1B1 expires while I'm still in a Customer Success role?
The H-1B1 visa is issued in two-year increments with no statutory limit on renewals, so your employer can continue filing new LCAs and supporting consular renewals as long as the employment relationship continues. You'll need to return to Singapore to renew at the consulate rather than extending status inside the U.S. through USCIS. Plan renewal timelines with your employer at least three months before your current status expires.
Can my employer include H-1B1 sponsorship costs in my offer negotiation?
DOL rules prohibit employers from passing LCA-related filing costs to the H-1B1 visa worker in a way that reduces the employee's wage below the prevailing wage floor. In practice, most employers cover the LCA certification cost directly. Costs such as attorney fees and any consular application fees are separate and worth clarifying during offer negotiation before you accept.