H-1B1 Singapore Visa Customer Success Jobs
Customer Success jobs with H-1B1 Singapore visa sponsorship give Singaporean nationals a direct path to U.S. employment without a lottery. The H-1B1 is processed at the consulate under the U.S.-Singapore Free Trade Agreement, with a 5,400-visa annual cap that rarely fills, making it a reliable route for qualified CS professionals.
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Get Access To All JobsDESCRIPTION
The Strategic Account Services (SAS) organization seeks a Beauty Senior Customer Success Manager to drive business growth for Amazon's most influential Sellers. You will build and execute strategic joint business plans, collaborating with Sellers to identify new selection, merchandising, traffic/conversion drivers, and operational improvements.
The ideal candidate has strong client management skills, works backwards from Seller needs to prioritize the right inputs/outputs, manages multiple workflows in a fast-paced environment, and participates in continuous improvement initiatives. They embrace ambiguity, demonstrate ownership, and advocate for their Sellers' experience on the Amazon Store.
Key job responsibilities
Business Growth
- Identify and address business input metrics hindering growth; develop and test solutions before scaling
- Analyze data and trends to maximize long-term potential for your Seller portfolio
- Act as a strategic partner—proactively identify opportunities, create tailored recommendations using consultative, out-of-the-box thinking
- Lead business strategy development and long-term account plans, collaborating cross-functionally to drive customer success
- Manage complex account goals where strategy is undefined; balance short-term needs with long-term investment
- Implement and track metrics to measure portfolio success and uncover hidden opportunities
Seller Relationship Management
- Build trusted advisor relationships; serve as a business advocate for your Sellers
- Deliver timely, accurate operational support within SLA
- Drive program and CSM satisfaction
- Coordinate cross-functionally to resolve Seller issues quickly and with high quality
- Serve as a consultant with oversight of key strategic activities—escalating and clearing blockers across organizations; advocate as the voice of the customer internally
- Educate Sellers on tools, policies, products, and programs to drive incremental growth, tying recommendations to their specific goals
Program Process Excellence
- Define success criteria and understand evolving business needs of Sellers
- Improve team efficiency and optimize processes; deliver critical solutions and mechanisms independently across teams
- Help define and design tools, SOPs, and processes for Seller Services
- Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps
- Aggregate themes to function as Voice of the Seller with owning teams, addressing root-cause opportunities
- Own project status communication with clear, concise summaries to leadership
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years professional experience in the Beauty industry with Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
PREFERRED QUALIFICATIONS
- Experience in Beauty E-Commerce, Corporate Retail, Consulting and/or B2B.
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, AZ, Tempe - 80,000.00 - 140,000.00 USD annually
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
The Strategic Account Services (SAS) organization seeks a Beauty Senior Customer Success Manager to drive business growth for Amazon's most influential Sellers. You will build and execute strategic joint business plans, collaborating with Sellers to identify new selection, merchandising, traffic/conversion drivers, and operational improvements.
The ideal candidate has strong client management skills, works backwards from Seller needs to prioritize the right inputs/outputs, manages multiple workflows in a fast-paced environment, and participates in continuous improvement initiatives. They embrace ambiguity, demonstrate ownership, and advocate for their Sellers' experience on the Amazon Store.
Key job responsibilities
Business Growth
- Identify and address business input metrics hindering growth; develop and test solutions before scaling
- Analyze data and trends to maximize long-term potential for your Seller portfolio
- Act as a strategic partner—proactively identify opportunities, create tailored recommendations using consultative, out-of-the-box thinking
- Lead business strategy development and long-term account plans, collaborating cross-functionally to drive customer success
- Manage complex account goals where strategy is undefined; balance short-term needs with long-term investment
- Implement and track metrics to measure portfolio success and uncover hidden opportunities
Seller Relationship Management
- Build trusted advisor relationships; serve as a business advocate for your Sellers
- Deliver timely, accurate operational support within SLA
- Drive program and CSM satisfaction
- Coordinate cross-functionally to resolve Seller issues quickly and with high quality
- Serve as a consultant with oversight of key strategic activities—escalating and clearing blockers across organizations; advocate as the voice of the customer internally
- Educate Sellers on tools, policies, products, and programs to drive incremental growth, tying recommendations to their specific goals
Program Process Excellence
- Define success criteria and understand evolving business needs of Sellers
- Improve team efficiency and optimize processes; deliver critical solutions and mechanisms independently across teams
- Help define and design tools, SOPs, and processes for Seller Services
- Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps
- Aggregate themes to function as Voice of the Seller with owning teams, addressing root-cause opportunities
- Own project status communication with clear, concise summaries to leadership
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years professional experience in the Beauty industry with Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
PREFERRED QUALIFICATIONS
- Experience in Beauty E-Commerce, Corporate Retail, Consulting and/or B2B.
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, AZ, Tempe - 80,000.00 - 140,000.00 USD annually
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
See all 68+ H-1B1 Singapore Visa Customer Success Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B1 Singapore Visa Customer Success Jobs.
Get Access To All JobsTips for Finding Customer Success Jobs
Verify your role qualifies as specialty occupation
Customer Success roles must require at least a bachelor's degree in a directly related field to qualify for H-1B1 visa. Check the O*NET occupation profile for your specific title to confirm the degree requirement before approaching employers.
Search employer LCA filings on Migrate Mate
Pull verified DOL Labor Condition Application data on Migrate Mate to identify companies that have actively filed for Customer Success roles under H-1B1 visa or H-1B visa. Past filings signal a sponsor-ready hiring process, not just a sponsorship-open policy.
Confirm your employer files the LCA before your interview
The employer must file and receive a certified LCA from DOL before your consulate appointment. Confirm this step is in your offer timeline so your visa interview isn't scheduled before the LCA clears.
Use OFLC Wage Search to anchor your salary negotiation
Your offered salary must meet the DOL prevailing wage for your Customer Success job title and location. Run the OFLC Wage Search before negotiating so you know the floor your employer is legally required to meet.
Target SaaS and enterprise software companies with U.S. offices
Companies selling subscription software to enterprise clients employ the highest concentration of Customer Success roles and are accustomed to H-1B1 visa consular processing. Prioritize employers with dedicated HR immigration contacts rather than early-stage startups handling visa filings for the first time.
Prepare for the dual intent question at your visa interview
The H-1B1 visa does not allow dual intent, so consular officers will assess whether you intend to return to Singapore. Have a clear, consistent account of your nonimmigrant intent ready, separate from any long-term U.S. career goals you may discuss with your employer.
Frequently Asked Questions
Do Customer Success roles qualify for H-1B1 sponsorship?
Customer Success roles qualify when the position genuinely requires a bachelor's degree or higher in a specific related field such as business, communications, or information systems. Generalist CS roles where any degree is accepted can fail the specialty occupation test. Your employer's job description must reflect the degree requirement explicitly, and the O*NET occupation profile for your title should support that classification.
How does the H-1B1 Singapore visa compare to the H-1B for Customer Success professionals?
The H-1B1 visa has no lottery and a 5,400-visa annual cap that rarely fills, so Singaporean nationals can pursue sponsorship without the uncertainty of random selection. The H-1B1 is also processed directly at the U.S. consulate in Singapore rather than through USCIS, which shortens the path from offer to start date. The main trade-off is that the H-1B1 does not permit dual intent, which matters for long-term immigration planning.
How do I find employers who actively sponsor H-1B1 Singapore visas for Customer Success jobs?
Migrate Mate filters job listings by verified DOL Labor Condition Application filing history, so you can identify companies that have already filed for Customer Success roles under H-1B1 visa or H-1B rather than guessing from a sponsorship-open policy statement. Employers with an active LCA history are significantly faster to move from offer to visa filing than those sponsoring for the first time.
What happens if my H-1B1 expires while I'm still in a Customer Success role?
The H-1B1 visa is issued in two-year increments with no statutory limit on renewals, so your employer can continue filing new LCAs and supporting consular renewals as long as the employment relationship continues. You'll need to return to Singapore to renew at the consulate rather than extending status inside the U.S. through USCIS. Plan renewal timelines with your employer at least three months before your current status expires.
Can my employer include H-1B1 sponsorship costs in my offer negotiation?
DOL rules prohibit employers from passing LCA-related filing costs to the H-1B1 visa worker in a way that reduces the employee's wage below the prevailing wage floor. In practice, most employers cover the LCA certification cost directly. Costs such as attorney fees and any consular application fees are separate and worth clarifying during offer negotiation before you accept.