H-1B1 Singapore Visa Customer Support Jobs
Customer Support jobs with H-1B1 Singapore visa sponsorship are open to Singaporean nationals without a lottery. The 5,400-visa annual cap rarely fills, and your application goes straight to the U.S. consulate in Singapore, not through USCIS. Employers file a Labor Condition Application with DOL, and you can be visa-ready in weeks.
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Get Access To All JobsINTRODUCTION
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand, including many of the world’s largest Fortune 1000 and Global 2000 companies. Founded in 2017 and backed by top investors like Greylock, Obsidian was built to close a critical gap: securing SaaS apps where business happens—Microsoft 365, Salesforce, and hundreds more. The company does this by offering a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Obsidian was built by leaders who redefined endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, they’re transforming how SaaS is secured. With AI driving rapid SaaS growth and complexity, agentic AI tools gain privileged access to sensitive data through integrations, creating new risks most security tools miss. Obsidian uniquely detects anomalous OAuth token activity and manages integration risks. Major announcements are on the horizon. Recognizing that SaaS security needs to evolve, Obsidian enables growing organizations to start with a lightweight, prevention-focused browser extension and expand coverage over time. With global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise ahead, Obsidian is scaling rapidly toward long-term growth and IPO readiness.
ABOUT THE ROLE
Obsidian Security protects organizations against threats across their SaaS and identity environments. As we scale, we are deliberately rethinking how technical support is delivered. We are not looking to grow this function by adding headcount in proportion to ticket volume. We are looking to scale it through systems, automation, and agentic AI. This role owns that transition. You will re-architect the support operating model around technology to resolve the majority of customer issues through automated and agentic systems rather than human effort. Traditional people-management experience is welcome, but is not what we are optimizing for. We are looking for an operator who has already built and run technology-led support at scale.
- Own the support operating model and redesign it around automation and agentic AI rather than linear headcount growth.
- Design, deploy, and continuously improve agentic support systems across the full lifecycle: triage, resolution, escalation, and follow-up.
- Build the knowledge and data infrastructure these systems depend on, including knowledge bases, retrieval systems, and the telemetry that feeds them.
- Define and instrument the metrics that prove the model works: deflection rate, automated resolution rate, cost-to-serve, time-to-resolution, and CSAT.
- Integrate support tooling with the product, internal systems, and customer telemetry so that resolution becomes increasingly automated over time.
- Partner with Product and Engineering to convert recurring support signals into product fixes and self-service capabilities.
- Maintain support quality and SLAs for a technical cybersecurity customer base throughout the transition.
- Lead a small, high-leverage team of support and automation engineers, hiring for technical and systems capability.
BASIC QUALIFICATIONS
- A demonstrated track record of operationalizing agentic AI or automation in a technical support environment, with measurable deflection and cost-to-serve outcomes.
- A strong systems and engineering orientation. You are comfortable with APIs, integrations, data pipelines, LLM-based tooling, and support platform configuration.
- Experience supporting a technical B2B SaaS product. Cybersecurity, identity, or SaaS security context is strongly preferred.
- Fluency in support of economics and the metrics that govern cost-to-serve and scale.
- The ability to own and execute the technical roadmap for the support function end-to-end.
WHAT THIS ROLE IS NOT
This is not a traditional people-management or org-scaling role. We are explicitly optimizing for someone who scales the function through systems and automation rather than linear headcount growth. The role has full autonomy to add headcount, but the purpose of that headcount is to improve the strategic delivery of the support model and to handle tier-three escalation management, not to absorb ticket volume. Conventional support-leadership experience is valued but secondary to demonstrated technical and automation capability.
NICE TO HAVE
- An engineering or technical IC background.
- Direct experience building or integrating LLM and agent frameworks.
- Prior hands-on support engineering experience in a security or infrastructure product.
EMPLOYEE BENEFITS
Our competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy:
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Personal and professional development resources
For more details on our US benefits, or for information on our international benefits, please see here.
PAY TRANSPARENCY
Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.
At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com. Information collected and processed as part of any job applications you choose to submit is subject to Obsidian’s Applicant Privacy Policy.
BASE SALARY RANGE
$165,000 USD - $199,000 USD
INTRODUCTION
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand, including many of the world’s largest Fortune 1000 and Global 2000 companies. Founded in 2017 and backed by top investors like Greylock, Obsidian was built to close a critical gap: securing SaaS apps where business happens—Microsoft 365, Salesforce, and hundreds more. The company does this by offering a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Obsidian was built by leaders who redefined endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, they’re transforming how SaaS is secured. With AI driving rapid SaaS growth and complexity, agentic AI tools gain privileged access to sensitive data through integrations, creating new risks most security tools miss. Obsidian uniquely detects anomalous OAuth token activity and manages integration risks. Major announcements are on the horizon. Recognizing that SaaS security needs to evolve, Obsidian enables growing organizations to start with a lightweight, prevention-focused browser extension and expand coverage over time. With global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise ahead, Obsidian is scaling rapidly toward long-term growth and IPO readiness.
ABOUT THE ROLE
Obsidian Security protects organizations against threats across their SaaS and identity environments. As we scale, we are deliberately rethinking how technical support is delivered. We are not looking to grow this function by adding headcount in proportion to ticket volume. We are looking to scale it through systems, automation, and agentic AI. This role owns that transition. You will re-architect the support operating model around technology to resolve the majority of customer issues through automated and agentic systems rather than human effort. Traditional people-management experience is welcome, but is not what we are optimizing for. We are looking for an operator who has already built and run technology-led support at scale.
- Own the support operating model and redesign it around automation and agentic AI rather than linear headcount growth.
- Design, deploy, and continuously improve agentic support systems across the full lifecycle: triage, resolution, escalation, and follow-up.
- Build the knowledge and data infrastructure these systems depend on, including knowledge bases, retrieval systems, and the telemetry that feeds them.
- Define and instrument the metrics that prove the model works: deflection rate, automated resolution rate, cost-to-serve, time-to-resolution, and CSAT.
- Integrate support tooling with the product, internal systems, and customer telemetry so that resolution becomes increasingly automated over time.
- Partner with Product and Engineering to convert recurring support signals into product fixes and self-service capabilities.
- Maintain support quality and SLAs for a technical cybersecurity customer base throughout the transition.
- Lead a small, high-leverage team of support and automation engineers, hiring for technical and systems capability.
BASIC QUALIFICATIONS
- A demonstrated track record of operationalizing agentic AI or automation in a technical support environment, with measurable deflection and cost-to-serve outcomes.
- A strong systems and engineering orientation. You are comfortable with APIs, integrations, data pipelines, LLM-based tooling, and support platform configuration.
- Experience supporting a technical B2B SaaS product. Cybersecurity, identity, or SaaS security context is strongly preferred.
- Fluency in support of economics and the metrics that govern cost-to-serve and scale.
- The ability to own and execute the technical roadmap for the support function end-to-end.
WHAT THIS ROLE IS NOT
This is not a traditional people-management or org-scaling role. We are explicitly optimizing for someone who scales the function through systems and automation rather than linear headcount growth. The role has full autonomy to add headcount, but the purpose of that headcount is to improve the strategic delivery of the support model and to handle tier-three escalation management, not to absorb ticket volume. Conventional support-leadership experience is valued but secondary to demonstrated technical and automation capability.
NICE TO HAVE
- An engineering or technical IC background.
- Direct experience building or integrating LLM and agent frameworks.
- Prior hands-on support engineering experience in a security or infrastructure product.
EMPLOYEE BENEFITS
Our competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy:
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Personal and professional development resources
For more details on our US benefits, or for information on our international benefits, please see here.
PAY TRANSPARENCY
Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.
At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com. Information collected and processed as part of any job applications you choose to submit is subject to Obsidian’s Applicant Privacy Policy.
BASE SALARY RANGE
$165,000 USD - $199,000 USD
See all H-1B1 Singapore Visa Customer Support Jobs
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Get Access To All JobsTips for Finding Customer Support Jobs
Verify your role qualifies as specialty occupation
H-1B1 visa requires Customer Support roles to demand a bachelor's degree in a specific field, not just any degree. Use O*NET to pull the occupation profile and confirm the degree requirement before applying to any position.
Research employer LCA filing history before applying
Not every company that posts Customer Support roles has sponsored H-1B1 visas before. Use Migrate Mate to filter for employers with verified DOL Labor Condition Application filing history in Customer Support and related occupations.
Ask employers about LCA timing during early interviews
The LCA must be certified by DOL before your consulate appointment can be scheduled. Raise this in the offer stage, not after signing. Employers new to H-1B1 visa sometimes underestimate how early the LCA filing needs to start.
Benchmark your offered salary against OFLC Wage Search
Your employer's LCA must certify at least the prevailing wage for your Customer Support role and work location. Cross-check your offer against the OFLC Wage Search before negotiating, so you know the DOL floor your employer is legally required to meet.
Prepare degree equivalency documentation early
Singaporean polytechnic diplomas and three-year degrees may require additional equivalency evidence for specialty occupation status. Gather transcripts and, if needed, a credential evaluation before your employer finalizes the LCA to avoid delays at the consulate.
Understand your status gap between jobs
H-1B1 visa has no statutory grace period equivalent to H-1B visa's 60 days. If you switch Customer Support employers, your new employer's LCA and consulate appointment must be in motion before your current status ends to avoid an authorization gap.
Frequently Asked Questions
Do Customer Support roles qualify for H-1B1 Singapore visa sponsorship?
Customer Support positions qualify only if the role requires a bachelor's degree in a specific field as a baseline entry requirement, meeting the specialty occupation standard. Generalist support roles where any degree or no degree is accepted typically don't qualify. Roles in technical support, enterprise software support, or financial services customer operations are more likely to meet the threshold. Check the O*NET occupation profile for your specific job title to confirm the degree requirement before pursuing sponsorship.
How does H-1B1 Singapore compare to H-1B for Customer Support jobs?
H-1B1 Singapore is faster and more predictable for Singaporean nationals than H-1B. There's no lottery, no USCIS petition filing, and the 5,400 annual cap has never been exhausted. Your application goes directly to the U.S. consulate in Singapore after your employer's LCA is certified by DOL. The main limitation is that H-1B1 doesn't carry dual intent protections, so maintaining clear nonimmigrant intent is important throughout your stay.
How do I find Customer Support employers who will sponsor H-1B1 Singapore visas?
Migrate Mate lets you search for Customer Support roles filtered by employers with documented H-1B1 visa Labor Condition Application filing history, so you're targeting companies that have already navigated the sponsorship process rather than starting from scratch. This is especially useful for Customer Support roles, where many employers post positions without any intent or infrastructure to sponsor international candidates.
What does the employer have to file for H-1B1 Customer Support sponsorship?
Your employer files a Labor Condition Application with DOL certifying that they'll pay at least the prevailing wage for your Customer Support role and location, and that hiring you won't negatively affect working conditions for U.S. workers. Once the LCA is certified, you use it to apply for the H-1B1 visa directly at the U.S. consulate in Singapore. USCIS is not involved in consular H-1B1 processing.
Can I switch Customer Support employers after arriving in the U.S. on H-1B1?
Yes, but H-1B1 visa doesn't have H-1B's portability protections, so your new employer's LCA must be certified and your status must remain valid throughout the transition. Unlike H-1B, there's no statutory 60-day grace period built into the visa category. Coordinate the timing carefully with both employers, and if your status is expiring soon, your new employer may need to support a consulate renewal before you can begin the new role.