H-1B1 Singapore Visa Customer Success Manager Jobs
Customer Success Manager roles qualify for H-1B1 Singapore visa sponsorship when the position requires a bachelor's degree in business, communications, or a related specialty field. Singaporean nationals bypass the H-1B lottery entirely, with consulate processing and an annual cap of 5,400 visas that has never been exhausted.
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Get Access To All JobsINTRODUCTION
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
As a Senior Customer Success Manager on our Strategic Accounts team, you'll be the trusted partner for some of Airtable's most important customers — guiding them from onboarding through long-term adoption and renewal. You'll combine strategic advising with hands-on engagement to help customers unlock measurable business value from Airtable, while working cross-functionally to ensure they're set up for success at every stage of their journey.
ROLE AND RESPONSIBILITIES
- Develop and nurture trusted relationships with customers, offering strategic advice to maximize retention rates and facilitate seamless renewals and ensuring long-term satisfaction and loyalty.
- Ensure the progression of customers through the various stages of the Airtable customer journey, including onboarding, enablement, implementation, golive/change management, adoption, and renewal.
- Conduct product sessions and product roadmap to demonstrate the latest Airtable features to customers and illustrate how they can effectively leverage these functionalities.
- Utilize metrics to showcase tangible business value from Airtable, as it relates to customer objectives.
- Perform Business Value Assessments to quantitatively measure the impact and value of Airtable within the customer's organization.
- Validate the Customer's Business Priorities and obtain customer approval to perform value realization survey.
- Review quantifiable values and related discovery questions to determine quantifiable use-cases effectively.
- Proactively identify customer risks, and work closely with internal and customer stakeholders to mitigate risk and drive best-in-class GRR.
- Collaborate with the product team and cross-functional teams to provide comprehensive support to the customer.
- Identify opportunities to expand the utilization of the Airtable platform by advocating for and facilitating the adoption of existing use cases, ensuring maximum value for users.
- Organize Quarterly Business Reviews and conduct company-wide training sessions to introduce other teams within the customer organization to Airtable's capabilities and foster cross-departmental collaboration.
- Telecommuting is an option.
BASIC QUALIFICATIONS
- Master's degree, or foreign equivalent, in Business Administration, Entrepreneurship, or closely related quantitative discipline and two (2) years of experience in job offered or in any occupation in a related field Or Bachelor's degree, or foreign equivalent, in Business Administration, Entrepreneurship, or closely related quantitative discipline and five (5) years progressively responsible experience in job offered or in any occupation in a related field.
PREFERRED QUALIFICATIONS
- (1) Customer Relationship Management (CRM); (2) Strategic Partnership; (3) Cross-functional team leadership; (4) Business Strategy; (5) Product Management; (6) Key Account Development; (7) Customer Journey Mapping; (8) Process improvement; (9) Sales Management; and (10) B2B SaaS sales.
- Telecommuting is an option.
- Any suitable combination of education, training and experience is acceptable. Experience can be gained through coursework, scholastic achievement, or work experience.
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
VEVRAA-Federal Contractor
If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
COMPENSATION
For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:
- $246,459
- $251,388 USD
Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here.
🔒 Stay Safe from Job Scams
All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.
INTRODUCTION
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
As a Senior Customer Success Manager on our Strategic Accounts team, you'll be the trusted partner for some of Airtable's most important customers — guiding them from onboarding through long-term adoption and renewal. You'll combine strategic advising with hands-on engagement to help customers unlock measurable business value from Airtable, while working cross-functionally to ensure they're set up for success at every stage of their journey.
ROLE AND RESPONSIBILITIES
- Develop and nurture trusted relationships with customers, offering strategic advice to maximize retention rates and facilitate seamless renewals and ensuring long-term satisfaction and loyalty.
- Ensure the progression of customers through the various stages of the Airtable customer journey, including onboarding, enablement, implementation, golive/change management, adoption, and renewal.
- Conduct product sessions and product roadmap to demonstrate the latest Airtable features to customers and illustrate how they can effectively leverage these functionalities.
- Utilize metrics to showcase tangible business value from Airtable, as it relates to customer objectives.
- Perform Business Value Assessments to quantitatively measure the impact and value of Airtable within the customer's organization.
- Validate the Customer's Business Priorities and obtain customer approval to perform value realization survey.
- Review quantifiable values and related discovery questions to determine quantifiable use-cases effectively.
- Proactively identify customer risks, and work closely with internal and customer stakeholders to mitigate risk and drive best-in-class GRR.
- Collaborate with the product team and cross-functional teams to provide comprehensive support to the customer.
- Identify opportunities to expand the utilization of the Airtable platform by advocating for and facilitating the adoption of existing use cases, ensuring maximum value for users.
- Organize Quarterly Business Reviews and conduct company-wide training sessions to introduce other teams within the customer organization to Airtable's capabilities and foster cross-departmental collaboration.
- Telecommuting is an option.
BASIC QUALIFICATIONS
- Master's degree, or foreign equivalent, in Business Administration, Entrepreneurship, or closely related quantitative discipline and two (2) years of experience in job offered or in any occupation in a related field Or Bachelor's degree, or foreign equivalent, in Business Administration, Entrepreneurship, or closely related quantitative discipline and five (5) years progressively responsible experience in job offered or in any occupation in a related field.
PREFERRED QUALIFICATIONS
- (1) Customer Relationship Management (CRM); (2) Strategic Partnership; (3) Cross-functional team leadership; (4) Business Strategy; (5) Product Management; (6) Key Account Development; (7) Customer Journey Mapping; (8) Process improvement; (9) Sales Management; and (10) B2B SaaS sales.
- Telecommuting is an option.
- Any suitable combination of education, training and experience is acceptable. Experience can be gained through coursework, scholastic achievement, or work experience.
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
VEVRAA-Federal Contractor
If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
COMPENSATION
For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:
- $246,459
- $251,388 USD
Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here.
🔒 Stay Safe from Job Scams
All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Success Manager
Verify your degree meets specialty occupation requirements
H-1B1 Singapore requires your Customer Success Manager role to demand a specific bachelor's degree, not just any degree. If your Singaporean degree is in a field like information systems or communications, document how it directly supports your CSM responsibilities before applying.
Search employers with active H-1B1 filing history
Use Migrate Mate to filter Customer Success Manager jobs by employers who have sponsored H-1B1 visa Singapore visas before. Companies with existing filings already understand the consulate-based process, which removes the education burden from your conversations.
Target SaaS companies that hire internationally at scale
Software-as-a-service companies frequently hire Customer Success Managers globally and have dedicated HR teams experienced with specialty visa categories. Their existing international mobility programs make H-1B1 Singapore sponsorship a familiar process rather than a new undertaking.
Request the Labor Condition Application before your start date
Your employer must file a certified LCA with DOL before you can proceed with your H-1B1 consular appointment. Confirm with your hiring contact that LCA preparation has started within two weeks of your accepted offer to avoid delays to your start date.
Use O*NET to validate your role's specialty occupation classification
Customer Success Manager maps to multiple occupation codes under O*NET, and the specific code your employer selects affects how DOL evaluates your LCA prevailing wage requirement. Confirm the job zone classification with your employer before the LCA is submitted.
Prepare for consulate renewal every two years from day one
Unlike H-1B, the H-1B1 Singapore visa doesn't carry automatic status extensions through USCIS. Plan your renewal timeline so your employer can provide an updated LCA and job offer letter at least 90 days before your current visa expires.
Frequently Asked Questions
Does a Customer Success Manager role qualify as a specialty occupation for H-1B1 Singapore?
Yes, if the position genuinely requires a bachelor's degree in a specific field such as business administration, communications, or information systems. Generic CSM roles that accept any degree regardless of field can create complications at the consulate. Your employer's job description and the LCA filing should explicitly state the required degree and field to support the specialty occupation determination.
How does H-1B1 Singapore compare to H-1B for Customer Success Manager jobs?
H-1B1 Singapore eliminates the lottery entirely and uses consulate processing rather than USCIS petition review, which means faster and more predictable timelines for Singaporean nationals. The annual cap of 5,400 H-1B1 Singapore visas has never been fully used. The trade-off is that H-1B1 doesn't confer dual intent, so you'll need to demonstrate nonimmigrant intent at each renewal.
How can I find Customer Success Manager jobs where employers are open to H-1B1 Singapore sponsorship?
Migrate Mate surfaces Customer Success Manager listings from employers with documented H-1B1 and H-1B filing history, so you can focus on companies already familiar with the sponsorship process. Approaching employers who have sponsored international hires before significantly shortens the conversation about visa requirements and employer-side filing obligations.
What does my employer need to file for my H-1B1 Singapore visa as a Customer Success Manager?
Your employer must file a certified Labor Condition Application with DOL before your consular appointment. The LCA confirms the role meets the prevailing wage for Customer Success Manager positions in your work location, which you can verify independently using the OFLC Wage Search tool. No USCIS petition is required for H-1B1 Singapore, which reduces employer paperwork compared to H-1B.
Can I switch Customer Success Manager employers while on H-1B1 Singapore status?
Yes, but the process restarts entirely. Your new employer must file a fresh LCA with DOL and you'll need a new consular appointment to receive an updated H-1B1 Singapore visa reflecting the new employer. There's no portability provision like the one available under H-1B, so plan for a gap in authorization while the new filing is processed and your appointment is scheduled.
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