H-1B1 Singapore Visa Customer Success Manager Jobs
Customer Success Manager roles qualify for H-1B1 Singapore visa sponsorship when the position requires a bachelor's degree in business, communications, or a related specialty field. Singaporean nationals bypass the H-1B lottery entirely, with consulate processing and an annual cap of 5,400 visas that has never been exhausted.
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Get Access To All JobsDESCRIPTION
The Strategic Account Services (SAS) organization seeks a Beauty Senior Customer Success Manager to drive business growth for Amazon's most influential Sellers. You will build and execute strategic joint business plans, collaborating with Sellers to identify new selection, merchandising, traffic/conversion drivers, and operational improvements.
The ideal candidate has strong client management skills, works backwards from Seller needs to prioritize the right inputs/outputs, manages multiple workflows in a fast-paced environment, and participates in continuous improvement initiatives. They embrace ambiguity, demonstrate ownership, and advocate for their Sellers' experience on the Amazon Store.
Key job responsibilities
Business Growth
- Identify and address business input metrics hindering growth; develop and test solutions before scaling
- Analyze data and trends to maximize long-term potential for your Seller portfolio
- Act as a strategic partner—proactively identify opportunities, create tailored recommendations using consultative, out-of-the-box thinking
- Lead business strategy development and long-term account plans, collaborating cross-functionally to drive customer success
- Manage complex account goals where strategy is undefined; balance short-term needs with long-term investment
- Implement and track metrics to measure portfolio success and uncover hidden opportunities
Seller Relationship Management
- Build trusted advisor relationships; serve as a business advocate for your Sellers
- Deliver timely, accurate operational support within SLA
- Drive program and CSM satisfaction
- Coordinate cross-functionally to resolve Seller issues quickly and with high quality
- Serve as a consultant with oversight of key strategic activities—escalating and clearing blockers across organizations; advocate as the voice of the customer internally
- Educate Sellers on tools, policies, products, and programs to drive incremental growth, tying recommendations to their specific goals
Program Process Excellence
- Define success criteria and understand evolving business needs of Sellers
- Improve team efficiency and optimize processes; deliver critical solutions and mechanisms independently across teams
- Help define and design tools, SOPs, and processes for Seller Services
- Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps
- Aggregate themes to function as Voice of the Seller with owning teams, addressing root-cause opportunities
- Own project status communication with clear, concise summaries to leadership
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years professional experience in the Beauty industry with Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
PREFERRED QUALIFICATIONS
- Experience in Beauty E-Commerce, Corporate Retail, Consulting and/or B2B.
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, AZ, Tempe - 80,000.00 - 140,000.00 USD annually
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
The Strategic Account Services (SAS) organization seeks a Beauty Senior Customer Success Manager to drive business growth for Amazon's most influential Sellers. You will build and execute strategic joint business plans, collaborating with Sellers to identify new selection, merchandising, traffic/conversion drivers, and operational improvements.
The ideal candidate has strong client management skills, works backwards from Seller needs to prioritize the right inputs/outputs, manages multiple workflows in a fast-paced environment, and participates in continuous improvement initiatives. They embrace ambiguity, demonstrate ownership, and advocate for their Sellers' experience on the Amazon Store.
Key job responsibilities
Business Growth
- Identify and address business input metrics hindering growth; develop and test solutions before scaling
- Analyze data and trends to maximize long-term potential for your Seller portfolio
- Act as a strategic partner—proactively identify opportunities, create tailored recommendations using consultative, out-of-the-box thinking
- Lead business strategy development and long-term account plans, collaborating cross-functionally to drive customer success
- Manage complex account goals where strategy is undefined; balance short-term needs with long-term investment
- Implement and track metrics to measure portfolio success and uncover hidden opportunities
Seller Relationship Management
- Build trusted advisor relationships; serve as a business advocate for your Sellers
- Deliver timely, accurate operational support within SLA
- Drive program and CSM satisfaction
- Coordinate cross-functionally to resolve Seller issues quickly and with high quality
- Serve as a consultant with oversight of key strategic activities—escalating and clearing blockers across organizations; advocate as the voice of the customer internally
- Educate Sellers on tools, policies, products, and programs to drive incremental growth, tying recommendations to their specific goals
Program Process Excellence
- Define success criteria and understand evolving business needs of Sellers
- Improve team efficiency and optimize processes; deliver critical solutions and mechanisms independently across teams
- Help define and design tools, SOPs, and processes for Seller Services
- Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps
- Aggregate themes to function as Voice of the Seller with owning teams, addressing root-cause opportunities
- Own project status communication with clear, concise summaries to leadership
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years professional experience in the Beauty industry with Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
PREFERRED QUALIFICATIONS
- Experience in Beauty E-Commerce, Corporate Retail, Consulting and/or B2B.
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, AZ, Tempe - 80,000.00 - 140,000.00 USD annually
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
See all 68+ H-1B1 Singapore Visa Customer Success Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B1 Singapore Visa Customer Success Manager Jobs.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Success Manager
Verify your degree meets specialty occupation requirements
H-1B1 Singapore requires your Customer Success Manager role to demand a specific bachelor's degree, not just any degree. If your Singaporean degree is in a field like information systems or communications, document how it directly supports your CSM responsibilities before applying.
Search employers with active H-1B1 filing history
Use Migrate Mate to filter Customer Success Manager jobs by employers who have sponsored H-1B1 Singapore visas before. Companies with existing filings already understand the consulate-based process, which removes the education burden from your conversations.
Target SaaS companies that hire internationally at scale
Software-as-a-service companies frequently hire Customer Success Managers globally and have dedicated HR teams experienced with specialty visa categories. Their existing international mobility programs make H-1B1 Singapore sponsorship a familiar process rather than a new undertaking.
Request the Labor Condition Application before your start date
Your employer must file a certified LCA with DOL before you can proceed with your H-1B1 visa consular appointment. Confirm with your hiring contact that LCA preparation has started within two weeks of your accepted offer to avoid delays to your start date.
Use O*NET to validate your role's specialty occupation classification
Customer Success Manager maps to multiple occupation codes under O*NET, and the specific code your employer selects affects how DOL evaluates your LCA prevailing wage requirement. Confirm the job zone classification with your employer before the LCA is submitted.
Prepare for consulate renewal every two years from day one
Unlike H-1B, the H-1B1 Singapore visa doesn't carry automatic status extensions through USCIS. Plan your renewal timeline so your employer can provide an updated LCA and job offer letter at least 90 days before your current visa expires.
Frequently Asked Questions
Does a Customer Success Manager role qualify as a specialty occupation for H-1B1 Singapore?
Yes, if the position genuinely requires a bachelor's degree in a specific field such as business administration, communications, or information systems. Generic CSM roles that accept any degree regardless of field can create complications at the consulate. Your employer's job description and the LCA filing should explicitly state the required degree and field to support the specialty occupation determination.
How does H-1B1 Singapore compare to H-1B for Customer Success Manager jobs?
H-1B1 Singapore eliminates the lottery entirely and uses consulate processing rather than USCIS petition review, which means faster and more predictable timelines for Singaporean nationals. The annual cap of 5,400 H-1B1 Singapore visas has never been fully used. The trade-off is that H-1B1 doesn't confer dual intent, so you'll need to demonstrate nonimmigrant intent at each renewal.
How can I find Customer Success Manager jobs where employers are open to H-1B1 Singapore sponsorship?
Migrate Mate surfaces Customer Success Manager listings from employers with documented H-1B1 visa and H-1B filing history, so you can focus on companies already familiar with the sponsorship process. Approaching employers who have sponsored international hires before significantly shortens the conversation about visa requirements and employer-side filing obligations.
What does my employer need to file for my H-1B1 Singapore visa as a Customer Success Manager?
Your employer must file a certified Labor Condition Application with DOL before your consular appointment. The LCA confirms the role meets the prevailing wage for Customer Success Manager positions in your work location, which you can verify independently using the OFLC Wage Search tool. No USCIS petition is required for H-1B1 Singapore, which reduces employer paperwork compared to H-1B.
Can I switch Customer Success Manager employers while on H-1B1 Singapore status?
Yes, but the process restarts entirely. Your new employer must file a fresh LCA with DOL and you'll need a new consular appointment to receive an updated H-1B1 Singapore visa reflecting the new employer. There's no portability provision like the one available under H-1B, so plan for a gap in authorization while the new filing is processed and your appointment is scheduled.