H-1B1 Singapore Visa Product Support Specialist Jobs
Product Support Specialist roles qualify for H-1B1 Singapore visa sponsorship when the position requires a relevant bachelor's degree in a field like information technology, computer science, or engineering. The H-1B1 has no lottery, a 5,400-visa annual cap that consistently goes unfilled, and processes through consular interview rather than USCIS petition.
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Get Access To All JobsAbout Rundoo ℹ️
Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive. Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.
About The Role
Location: Chicago (Hybrid) - 1 - 2x a week
Working Hours & Coverage
Coverage window: Our support line runs 5:00am CT – 8:00pm CT (a 15-hour, coast-to-coast window), Monday–Friday, with 8am - 6pm CT coverage on weekends.
Your shift: You'll be based in Central time and work five 10-hour days — roughly a 50-hour week. This is a salaried, full-time role. Your shift is typically the morning open (5:00am–3:00pm CT) or a mid shift (8:00am–6:00pm CT); comfort with an early start is required.
+ We are hiring for 2 shifts:
- Opening Shift — Monday–Friday, 5:00am–3:00pm CT
- Mid Shift + Weekends — Monday–Wednesday, Saturday & Sunday, 8:00am–6:00pm CT (Thursday & Friday off)
* Cross-training: Everyone on the team is cross-trained across shifts and rotates fairly — no one is permanently assigned to weekends.
The Role
As a Product Support Specialist at Rundoo, you will be the primary point of contact for clients in their time of need. You'll help independent hardware and paint store owners solve problems across our full ERP platform—from POS transaction issues to inventory sync problems, accounting reconciliation, and user training questions. You'll work alongside Robbie and Tim to provide coast-to-coast coverage for our growing client base. This role is ideal for someone who thrives on problem-solving, enjoys helping small business owners succeed, and wants to grow with a fast-paced startup. You'll report to Claire, Manager, Client Success, and collaborate closely with our Client Success and Engineering teams to ensure client needs are met and product improvements are identified.
What You'll Do 🗒️
Provide exceptional support via Intercom chat, email, and phone to hardware and paint store owners and their staff
Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation, report generation, and user training questions
Perform data analysis and reconciliation work using spreadsheets to investigate balance discrepancies and help clients understand their numbers
Collaborate with Engineering to communicate customer issues, submit detailed bug reports with reproduction steps, and help troubleshoot technical problems
Leverage AI-assisted tools (Intercom AI, ChatGPT, Claude) to improve response quality, efficiency, and documentation
Partner with Client Success team by escalating at-risk accounts, identifying training needs, and flagging patterns that indicate broader issues
Contribute to knowledge base by documenting solutions, creating help articles in Notion, and improving self-service resources
Maintain metrics including <24hr resolution time for 90%+ of tickets, <5min average first response time, and >80% customer satisfaction
What We're Looking For ☑️
Essential Qualities
We care more about aptitude and drive than checking boxes on years of experience. The ideal candidate is smart, hungry to learn, and thrives on solving problems independently.
Core Competencies:
Exceptional attention to detail - You catch discrepancies others miss, especially when working with numbers and data
Strong independent problem-solver - You can troubleshoot ambiguous issues without constant hand-holding
Excellent written and verbal communication - You can explain complex concepts clearly to non-technical small business owners
Organizational excellence - You can manage multiple priorities, juggle competing tickets, and maintain composure during high-volume periods
Customer-centric mindset - You genuinely enjoy helping people and build positive relationships even when customers are frustrated
Comfort with ambiguity - You can navigate situations without clear answers and figure out solutions through research and creative thinking
Valuable Experience (But Not Required)
Any of the following backgrounds could set you up for success:
Prior customer support or technical support experience in any industry
Experience with SaaS products or technology companies
Accounting, bookkeeping, or financial reconciliation background
Retail, POS, or small business operations experience
* Technical troubleshooting ability with software applications
Technical Requirements
Comfortable learning and becoming expert in complex software (our full ERP platform)
Proficient with spreadsheets (Google Sheets/Excel) for data analysis
Strong analytical skills for investigating balance discrepancies and data issues
Able to work during required hours.
Bonus Points 🌟
Direct familiarity with or experience in paint and hardware, building materials, construction supply, or related industries
Comfortable adapting to a dynamic startup environment where priorities shift and new challenges arise regularly
Proven experience helping customers adopt new workflows or systems (change management)
Experience with Intercom, Zendesk, or similar support platforms
Compensation 💵
Base Salary: $83K
Equity: $13,000 - $14,000 equity grant value
* Benefits: See below
About The Team 👥
Here is the current makeup of the teams you’ll be working most closely with:
Claire (Manager, Client Success)
Robbie (Product Support Specialist)
Tim (Product Support Specialist)
Reggie (Client Success Manager)
* Vidhan (Head of Client Experience)
Interview Process 🎤
Talent Screen: 20 minutes
A conversational chat with Amanda, our founding recruiter, to get to know one another, share more about the role, and answer any initial questions you have.
First Round: 30 minutes
A conversation with Claire focused on your experience and background.
Onsite Interview: River North, Chicago
A half-day on-site where you'll meet several members of the team:
* Escalation Role-Play & Communication Skills (30 min) - with Leslie
* Troubleshooting Exercise (30 min) - with Robbie
* Team Conversation (15 min) - with Vidhan
* Lunch with the Team (1 hour) - an informal chance to connect with future teammates
Final Call: 15 minutes
A quick conversation with Nick to wrap up and address any remaining questions.
* Reference Check
We'll reach out to your provided references as a final step before extending an offer.
About Our Founders 🌲
Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰
Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫
How we've fundraised 💰
We've raised $18m across three rounds:
A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.
A $5m seed led by Caitlin Bolnick Rellas at CRV.
* An $11m series A led again by Bessemer and CRV.
Compensation Range: $83K
About Rundoo ℹ️
Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive. Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.
About The Role
Location: Chicago (Hybrid) - 1 - 2x a week
Working Hours & Coverage
Coverage window: Our support line runs 5:00am CT – 8:00pm CT (a 15-hour, coast-to-coast window), Monday–Friday, with 8am - 6pm CT coverage on weekends.
Your shift: You'll be based in Central time and work five 10-hour days — roughly a 50-hour week. This is a salaried, full-time role. Your shift is typically the morning open (5:00am–3:00pm CT) or a mid shift (8:00am–6:00pm CT); comfort with an early start is required.
+ We are hiring for 2 shifts:
- Opening Shift — Monday–Friday, 5:00am–3:00pm CT
- Mid Shift + Weekends — Monday–Wednesday, Saturday & Sunday, 8:00am–6:00pm CT (Thursday & Friday off)
* Cross-training: Everyone on the team is cross-trained across shifts and rotates fairly — no one is permanently assigned to weekends.
The Role
As a Product Support Specialist at Rundoo, you will be the primary point of contact for clients in their time of need. You'll help independent hardware and paint store owners solve problems across our full ERP platform—from POS transaction issues to inventory sync problems, accounting reconciliation, and user training questions. You'll work alongside Robbie and Tim to provide coast-to-coast coverage for our growing client base. This role is ideal for someone who thrives on problem-solving, enjoys helping small business owners succeed, and wants to grow with a fast-paced startup. You'll report to Claire, Manager, Client Success, and collaborate closely with our Client Success and Engineering teams to ensure client needs are met and product improvements are identified.
What You'll Do 🗒️
Provide exceptional support via Intercom chat, email, and phone to hardware and paint store owners and their staff
Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation, report generation, and user training questions
Perform data analysis and reconciliation work using spreadsheets to investigate balance discrepancies and help clients understand their numbers
Collaborate with Engineering to communicate customer issues, submit detailed bug reports with reproduction steps, and help troubleshoot technical problems
Leverage AI-assisted tools (Intercom AI, ChatGPT, Claude) to improve response quality, efficiency, and documentation
Partner with Client Success team by escalating at-risk accounts, identifying training needs, and flagging patterns that indicate broader issues
Contribute to knowledge base by documenting solutions, creating help articles in Notion, and improving self-service resources
Maintain metrics including <24hr resolution time for 90%+ of tickets, <5min average first response time, and >80% customer satisfaction
What We're Looking For ☑️
Essential Qualities
We care more about aptitude and drive than checking boxes on years of experience. The ideal candidate is smart, hungry to learn, and thrives on solving problems independently.
Core Competencies:
Exceptional attention to detail - You catch discrepancies others miss, especially when working with numbers and data
Strong independent problem-solver - You can troubleshoot ambiguous issues without constant hand-holding
Excellent written and verbal communication - You can explain complex concepts clearly to non-technical small business owners
Organizational excellence - You can manage multiple priorities, juggle competing tickets, and maintain composure during high-volume periods
Customer-centric mindset - You genuinely enjoy helping people and build positive relationships even when customers are frustrated
Comfort with ambiguity - You can navigate situations without clear answers and figure out solutions through research and creative thinking
Valuable Experience (But Not Required)
Any of the following backgrounds could set you up for success:
Prior customer support or technical support experience in any industry
Experience with SaaS products or technology companies
Accounting, bookkeeping, or financial reconciliation background
Retail, POS, or small business operations experience
* Technical troubleshooting ability with software applications
Technical Requirements
Comfortable learning and becoming expert in complex software (our full ERP platform)
Proficient with spreadsheets (Google Sheets/Excel) for data analysis
Strong analytical skills for investigating balance discrepancies and data issues
Able to work during required hours.
Bonus Points 🌟
Direct familiarity with or experience in paint and hardware, building materials, construction supply, or related industries
Comfortable adapting to a dynamic startup environment where priorities shift and new challenges arise regularly
Proven experience helping customers adopt new workflows or systems (change management)
Experience with Intercom, Zendesk, or similar support platforms
Compensation 💵
Base Salary: $83K
Equity: $13,000 - $14,000 equity grant value
* Benefits: See below
About The Team 👥
Here is the current makeup of the teams you’ll be working most closely with:
Claire (Manager, Client Success)
Robbie (Product Support Specialist)
Tim (Product Support Specialist)
Reggie (Client Success Manager)
* Vidhan (Head of Client Experience)
Interview Process 🎤
Talent Screen: 20 minutes
A conversational chat with Amanda, our founding recruiter, to get to know one another, share more about the role, and answer any initial questions you have.
First Round: 30 minutes
A conversation with Claire focused on your experience and background.
Onsite Interview: River North, Chicago
A half-day on-site where you'll meet several members of the team:
* Escalation Role-Play & Communication Skills (30 min) - with Leslie
* Troubleshooting Exercise (30 min) - with Robbie
* Team Conversation (15 min) - with Vidhan
* Lunch with the Team (1 hour) - an informal chance to connect with future teammates
Final Call: 15 minutes
A quick conversation with Nick to wrap up and address any remaining questions.
* Reference Check
We'll reach out to your provided references as a final step before extending an offer.
About Our Founders 🌲
Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰
Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫
How we've fundraised 💰
We've raised $18m across three rounds:
A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.
A $5m seed led by Caitlin Bolnick Rellas at CRV.
* An $11m series A led again by Bessemer and CRV.
Compensation Range: $83K
See all H-1B1 Singapore Visa Product Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B1 Singapore Visa Product Support Specialist Jobs.
Get Access To All JobsTips for Finding Visa Sponsorship as a Product Support Specialist
Verify your degree field aligns with the role
H-1B1 visa eligibility requires a specific theoretical and practical application of a body of highly specialized knowledge. Check O*NET for the Product Support Specialist occupation profile to confirm which degree fields DOL recognizes as directly applicable.
Research LCA filing history before applying
Employers must file a Labor Condition Application with DOL before sponsoring you. Use Migrate Mate to filter Product Support Specialist roles by verified H-1B1 visa LCA filing history, so you're targeting companies that have already navigated the sponsorship process.
Target software and enterprise technology companies
Product Support Specialist roles at SaaS, cloud infrastructure, and enterprise software companies map cleanly to H-1B1 visa specialty occupation requirements. These employers file LCAs regularly and typically have HR processes set up for Singapore FTA visa sponsorship.
Confirm the prevailing wage tier before negotiating
Your offer must meet the DOL prevailing wage for your exact job title and work location. Run the OFLC Wage Search before salary discussions so you know the floor, and flag any discrepancy to your employer's HR contact before signing.
Prepare your credentials packet before the DS-160
Consular officers assess specialty occupation directly at interview. Assemble your degree certificates, transcripts, and a role description letter from your employer showing the technical requirements before you file your DS-160 or schedule your appointment.
Clarify the LCA amendment process if your role shifts
If your responsibilities expand significantly after you start, your employer may need to file an amended LCA with DOL. Raise this scenario with your employer's immigration contact during the offer stage, not after your first performance review.
Frequently Asked Questions
Does a Product Support Specialist role qualify as a specialty occupation for the H-1B1 Singapore visa?
Yes, if the position requires at least a bachelor's degree in a specific field such as computer science, information technology, or engineering. Generic support roles that accept any degree may not qualify. The employer's LCA must describe the role in terms of specialized knowledge, and the consular officer makes the final specialty occupation determination at your interview.
How does the H-1B1 Singapore visa compare to the H-1B for this type of role?
The H-1B1 Singapore visa has no lottery and no USCIS petition filing requirement. You apply directly at the U.S. Embassy in Singapore after your employer files a certified LCA with DOL. The annual cap is 5,400 visas and rarely fills, meaning you can start the process year-round without waiting for an April registration window the way H-1B visa applicants must.
How do I find employers who actively sponsor H-1B1 Singapore visas for Product Support Specialist positions?
Use Migrate Mate to search Product Support Specialist roles filtered by verified LCA filing history. Employers who have filed LCAs for this occupation have already demonstrated willingness and administrative capacity to sponsor H-1B1 Singapore applicants, which significantly reduces the risk that a promising offer collapses over sponsorship hesitation.
What documents does my employer need to provide before my consulate appointment?
Your employer must supply a certified Labor Condition Application from DOL and a support letter describing the role's specialized requirements, your qualifications, and the employment terms. You'll also need your employment offer letter. These documents are reviewed by the consular officer to confirm specialty occupation and nonimmigrant intent, so they need to be detailed and role-specific.
Can I switch employers after arriving in the U.S. on an H-1B1 Singapore visa?
Yes, but the H-1B1 visa doesn't carry the portability protections available under the H-1B. Your new employer must file a fresh LCA with DOL and you'll generally need to return to Singapore for a new consulate appointment before starting with the new company. Plan for this timeline when evaluating offers from new employers.