Head of Business Transformation Jobs
Head of Business Transformation jobs are open across financial services, healthcare, technology, manufacturing, and consulting, from director level through C-suite, with specializations in operating model redesign, digital enablement, and enterprise change management. Find a role that fits below and apply directly.
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About this role:
Wells Fargo is seeking an experienced product management leader to lead the strategy, development, modernization, and ongoing evolution of the enterprise electronic Know Your Customer (eKYC) platform. Serves as the senior product executive responsible for transforming customer onboarding, Customer Identification Program, customer due diligence, enhanced due diligence, screening, customer lifecycle management, and regulatory compliance capabilities across the enterprise.
Accountable for defining the product vision, multi-year strategy, investment roadmap, operating model, and delivery execution. Partners across Financial Crimes, Operations, Technology, Data, Risk, Compliance, Audit, and Line of Business organizations to deliver scalable, secure, resilient, and regulatory-compliant customer lifecycle management solutions.
This leader oversees a team of Product Managers and Product Owners responsible for strategy, roadmap execution, technology modernization, business adoption, and value realization across the eKYC platform portfolio. The role balances regulatory commitments, business growth, operational efficiency, customer and employee experience, and technology modernization investments.
In this role, you will:
- Define and execute the strategic vision and multi-year roadmap for the enterprise eKYC platform.
- Establish the product strategy for customer onboarding, Customer Identification Program, customer due diligence, enhanced due diligence, screening, customer lifecycle management, and regulatory compliance capabilities.
- Lead product investment planning, prioritization, capacity allocation, and portfolio management across multiple product teams and initiatives.
- Drive migration from legacy platforms, fragmented workflows, and manual processes to modern, scalable customer lifecycle management solutions.
- Partner with Technology leadership to establish architecture direction, integration strategy, modernization roadmaps, platform resiliency, security, and production support expectations.
- Lead product strategy for workflow automation, artificial intelligence, customer journey optimization, data products, and operational efficiency.
- Collaborate with Compliance, Risk, Legal, Audit, Financial Crimes, and control partners to translate regulatory and policy requirements into sustainable product capabilities.
- Own the end-to-end product lifecycle from discovery and problem framing through requirements, build, testing, release, adoption, stabilization, and value realization.
- Establish and monitor product key performance indicators, platform adoption measures, delivery performance, operational outcomes, control effectiveness, and business value.
- Drive customer data strategy, data quality improvements, identity and party management capabilities, lineage, controls, and integration with enterprise data platforms.
- Ensure testing, release readiness, operational readiness, training, documentation, production deployment, and post-implementation support are incorporated into delivery plans.
- Manage portfolio investment decisions by balancing regulatory commitments, risk reduction, operational efficiency, platform sustainability, and business growth.
- Lead stakeholder engagement, organizational change, business readiness, and adoption across impacted business and operations teams.
- Build, develop, and retain a high-performing organization of Product Managers and Product Owners with clear accountability and strong product management discipline.
- Present strategy, progress, risks, dependencies, outcomes, and investment recommendations to executive leadership and governance forums.
- Serve as the executive product owner for enterprise eKYC transformation and customer lifecycle modernization
- Manage and develop specialized teams of managers and professional individual contributors
- Analyze customer and results-oriented information
- Perform market research related to development and testing of services and products
- Identify opportunities and strategies for establishing pricing policies, distribution strategies, technical systems, and customer requirements
- Manage companywide efforts to align and coordinate distribution channels, systems requirements, product introduction, marketing, training, and ongoing product and service management
- Lead teams by making strategic decisions to resolve highly complex, unique, and critical product line issues to meet deliverables
- Interpret and develop range of new products or product lines and product life cycle management for functions with moderate to high complexity and risk
- Collaborate with and influence stakeholders, subject matter experts, project managers, and experienced leaders
- Manage allocation of people and financial resources for Product Management
- Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
- 10+ years of Product Management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of management or leadership experience
Desired Qualifications:
- Executive-level product leadership experience managing large-scale enterprise platforms and transformation programs.
- Proven ability to influence senior leaders across Product, Technology, Operations, Data, Risk, Compliance, Audit, and business organizations.
- Experience managing complex product portfolios, technology investments, budgets, capacity, dependencies, and multi-year roadmaps.
- Strong strategic thinking combined with disciplined execution and delivery of measurable business outcomes.
- Demonstrated success leading platform modernization, legacy migration, organizational change, and adoption of new capabilities.
- Ability to translate complex regulatory, policy, risk, and operational requirements into scalable technology-enabled solutions.
- Strong technology acumen and the ability to challenge and influence architecture, data, integration, workflow, testing, release, and modernization decisions.
- Ability to establish clear ownership, decision rights, delivery expectations, and performance measures in a highly matrixed environment.
- Demonstrated ability to build, coach, and lead high-performing Product Managers and Product Owners.
- Executive communication skills with the ability to simplify complex issues, frame trade-offs, and drive timely decision
Desired Technology Experience:
- Workflow and Case Management - Customer onboarding, due diligence, screening, customer maintenance, review workflows, orchestration, and rules-based processing.
- Enterprise Integration Architecture - Integrations across onboarding, customer data, screening, compliance, document management, risk, outreach, reporting, and operational platforms.
- Data Architecture and Governance - Customer data models, reference and master data, identity resolution, lineage, quality controls, authoritative sources, and regulatory reporting.
- API and Event-Driven Architecture - API-enabled ecosystems, reusable services, real-time data exchange, event-driven processing, interoperability, and scalable integration patterns.
- Rules Engines and Decisioning - Configurable business rules, policy translation, customer risk assessments, workflow routing, controls, and automated decision support.
- Artificial Intelligence and Automation - Intelligent workflow, digital agents, analytics, document search, data capture, quality control, and exception-based processing.
- Cloud and Platform Modernization - Scalable platform architecture, resiliency, security, environment strategy, legacy migration, and sustainable modernization investments.
- Product Delivery and DevSecOps - Discovery, requirements, backlog management, development, testing, release management, operational readiness, production support, and continuous improvement.
- Technology Risk and Controls -Technology governance, information security, privacy, audit evidence, regulatory controls, release approvals, and risk management.
- User Experience and Adoption - User-centered design, workflow simplification, accessibility, training, operational effectiveness, stakeholder feedback, and product adoption.
Job Expectations:
- Ability to travel up to 20% of the time
- Ability to work onsite at the designated office location
Work Locations:
1525 W WT Harris Blvd.
Charlotte, NC 28262
401 Las Colinas Blvd W
Irving, TX 75039
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $185,000.00 - $300,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
19 Nov 2026- Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.
About this role:
Wells Fargo is seeking an experienced product management leader to lead the strategy, development, modernization, and ongoing evolution of the enterprise electronic Know Your Customer (eKYC) platform. Serves as the senior product executive responsible for transforming customer onboarding, Customer Identification Program, customer due diligence, enhanced due diligence, screening, customer lifecycle management, and regulatory compliance capabilities across the enterprise.
Accountable for defining the product vision, multi-year strategy, investment roadmap, operating model, and delivery execution. Partners across Financial Crimes, Operations, Technology, Data, Risk, Compliance, Audit, and Line of Business organizations to deliver scalable, secure, resilient, and regulatory-compliant customer lifecycle management solutions.
This leader oversees a team of Product Managers and Product Owners responsible for strategy, roadmap execution, technology modernization, business adoption, and value realization across the eKYC platform portfolio. The role balances regulatory commitments, business growth, operational efficiency, customer and employee experience, and technology modernization investments.
In this role, you will:
- Define and execute the strategic vision and multi-year roadmap for the enterprise eKYC platform.
- Establish the product strategy for customer onboarding, Customer Identification Program, customer due diligence, enhanced due diligence, screening, customer lifecycle management, and regulatory compliance capabilities.
- Lead product investment planning, prioritization, capacity allocation, and portfolio management across multiple product teams and initiatives.
- Drive migration from legacy platforms, fragmented workflows, and manual processes to modern, scalable customer lifecycle management solutions.
- Partner with Technology leadership to establish architecture direction, integration strategy, modernization roadmaps, platform resiliency, security, and production support expectations.
- Lead product strategy for workflow automation, artificial intelligence, customer journey optimization, data products, and operational efficiency.
- Collaborate with Compliance, Risk, Legal, Audit, Financial Crimes, and control partners to translate regulatory and policy requirements into sustainable product capabilities.
- Own the end-to-end product lifecycle from discovery and problem framing through requirements, build, testing, release, adoption, stabilization, and value realization.
- Establish and monitor product key performance indicators, platform adoption measures, delivery performance, operational outcomes, control effectiveness, and business value.
- Drive customer data strategy, data quality improvements, identity and party management capabilities, lineage, controls, and integration with enterprise data platforms.
- Ensure testing, release readiness, operational readiness, training, documentation, production deployment, and post-implementation support are incorporated into delivery plans.
- Manage portfolio investment decisions by balancing regulatory commitments, risk reduction, operational efficiency, platform sustainability, and business growth.
- Lead stakeholder engagement, organizational change, business readiness, and adoption across impacted business and operations teams.
- Build, develop, and retain a high-performing organization of Product Managers and Product Owners with clear accountability and strong product management discipline.
- Present strategy, progress, risks, dependencies, outcomes, and investment recommendations to executive leadership and governance forums.
- Serve as the executive product owner for enterprise eKYC transformation and customer lifecycle modernization
- Manage and develop specialized teams of managers and professional individual contributors
- Analyze customer and results-oriented information
- Perform market research related to development and testing of services and products
- Identify opportunities and strategies for establishing pricing policies, distribution strategies, technical systems, and customer requirements
- Manage companywide efforts to align and coordinate distribution channels, systems requirements, product introduction, marketing, training, and ongoing product and service management
- Lead teams by making strategic decisions to resolve highly complex, unique, and critical product line issues to meet deliverables
- Interpret and develop range of new products or product lines and product life cycle management for functions with moderate to high complexity and risk
- Collaborate with and influence stakeholders, subject matter experts, project managers, and experienced leaders
- Manage allocation of people and financial resources for Product Management
- Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
- 10+ years of Product Management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of management or leadership experience
Desired Qualifications:
- Executive-level product leadership experience managing large-scale enterprise platforms and transformation programs.
- Proven ability to influence senior leaders across Product, Technology, Operations, Data, Risk, Compliance, Audit, and business organizations.
- Experience managing complex product portfolios, technology investments, budgets, capacity, dependencies, and multi-year roadmaps.
- Strong strategic thinking combined with disciplined execution and delivery of measurable business outcomes.
- Demonstrated success leading platform modernization, legacy migration, organizational change, and adoption of new capabilities.
- Ability to translate complex regulatory, policy, risk, and operational requirements into scalable technology-enabled solutions.
- Strong technology acumen and the ability to challenge and influence architecture, data, integration, workflow, testing, release, and modernization decisions.
- Ability to establish clear ownership, decision rights, delivery expectations, and performance measures in a highly matrixed environment.
- Demonstrated ability to build, coach, and lead high-performing Product Managers and Product Owners.
- Executive communication skills with the ability to simplify complex issues, frame trade-offs, and drive timely decision
Desired Technology Experience:
- Workflow and Case Management - Customer onboarding, due diligence, screening, customer maintenance, review workflows, orchestration, and rules-based processing.
- Enterprise Integration Architecture - Integrations across onboarding, customer data, screening, compliance, document management, risk, outreach, reporting, and operational platforms.
- Data Architecture and Governance - Customer data models, reference and master data, identity resolution, lineage, quality controls, authoritative sources, and regulatory reporting.
- API and Event-Driven Architecture - API-enabled ecosystems, reusable services, real-time data exchange, event-driven processing, interoperability, and scalable integration patterns.
- Rules Engines and Decisioning - Configurable business rules, policy translation, customer risk assessments, workflow routing, controls, and automated decision support.
- Artificial Intelligence and Automation - Intelligent workflow, digital agents, analytics, document search, data capture, quality control, and exception-based processing.
- Cloud and Platform Modernization - Scalable platform architecture, resiliency, security, environment strategy, legacy migration, and sustainable modernization investments.
- Product Delivery and DevSecOps - Discovery, requirements, backlog management, development, testing, release management, operational readiness, production support, and continuous improvement.
- Technology Risk and Controls -Technology governance, information security, privacy, audit evidence, regulatory controls, release approvals, and risk management.
- User Experience and Adoption - User-centered design, workflow simplification, accessibility, training, operational effectiveness, stakeholder feedback, and product adoption.
Job Expectations:
- Ability to travel up to 20% of the time
- Ability to work onsite at the designated office location
Work Locations:
1525 W WT Harris Blvd.
Charlotte, NC 28262
401 Las Colinas Blvd W
Irving, TX 75039
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $185,000.00 - $300,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
19 Nov 2026- Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.
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Find JobsHead of Business Transformation Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Investment & Asset Management
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in head of business transformation jobs.
- 10 or more years of experience leading large-scale organizational or operational transformation programs
- Demonstrated ability to manage executive stakeholder relationships and drive cross-functional alignment
- Experience applying structured change management methodologies such as Prosci, Kotter, or equivalent frameworks
- Background in process improvement disciplines including Lean, Six Sigma, or agile at scale
- Strong financial acumen with experience managing transformation program budgets and tracking ROI
- Bachelor's degree required, with an MBA or equivalent advanced degree strongly preferred
Tips for Your Head of Business Transformation Job Search
Quantify transformation outcomes on your resume
Hiring managers for this role scan for measurable impact, not activity. Replace phrases like 'led transformation initiative' with the scope, timeline, and outcome: functions restructured, cost reduced, or adoption rates achieved across the program.
Align your story to the company's stage
A company launching its first transformation program needs a builder. One mid-program needs a stabilizer. Read the job posting for language like 'stand up,' 'accelerate,' or 'scale' and frame your experience to match that exact stage.
Apply early to roles that fit
Migrate Mate lists head of business transformation openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target your resume to the reporting line
Whether this role reports to the CEO, COO, or CFO changes what the employer values most. A COO-reporting role often emphasizes operational efficiency, while a CEO-reporting role signals strategic mandate. Tailor your top bullet points accordingly.
Prepare a case study for the interview
Most final-round interviews for this role include a scenario or business case. Have one transformation you led ready to walk through end to end: the diagnosis, the design choices you made, the resistance you encountered, and how you measured success.
Negotiate scope before you negotiate compensation
Before accepting an offer, clarify decision-making authority, budget ownership, and executive sponsorship in writing. Transformation roles stall when those parameters aren't defined upfront, and they're easier to negotiate before you sign than after.
Head of Business Transformation Jobs: Frequently Asked Questions
Which companies are hiring the most head of business transformations?
The companies hiring the most head of business transformations right now include State Street, Wood Mackenzie, and Citi, with the largest share of openings in Texas, New York, and Massachusetts, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare systems, and large technology companies tend to generate the most consistent demand for this role.
How many head of business transformation jobs are remote?
About 43% of head of business transformation openings are fully remote or hybrid as of November 2026, though fully on-site roles remain common given the stakeholder-facing nature of the work. Strategy design, program governance, and reporting functions are most likely to allow remote flexibility, while change activation and front-line engagement phases typically require in-person presence.
How do you become a head of business transformation?
Most people reach this role by building a career across strategy consulting, operations leadership, or large program delivery, then accumulating end-to-end ownership of a major transformation. Earning a certification in change management or agile delivery, developing executive communication skills, and taking on increasingly complex cross-functional programs are the most reliable paths to being considered for the title.
Can you get hired as a head of business transformation without direct experience in the role?
Yes, but you'll need to demonstrate equivalent scope through adjacent experience. Candidates who have led enterprise-wide restructuring, owned a large digital or systems program, or held a chief of staff role with transformation responsibilities are regularly hired into this title for the first time. Framing your experience around outcomes, executive relationships, and organizational change rather than functional expertise is what closes the gap.
What does the head of business transformation interview process look like?
The process typically runs three to five rounds and begins with an HR screen followed by a conversation with the hiring executive, often the COO or CEO. Middle rounds usually involve cross-functional stakeholders from finance, operations, and technology. Final rounds frequently include a live case study or presentation where you diagnose a business problem and walk through a recommended transformation approach, timeline, and governance model.
Where can I find and apply to head of business transformation jobs?
You can find and apply to head of business transformation jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing from the page.
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