Help Desk Supervisor Jobs
Help Desk Supervisor jobs are open across healthcare, government, financial services, education, and managed IT services, at every level from team lead to senior supervisor, with specializations in ITSM operations, escalation management, and service desk quality assurance. Find a role that fits below and apply directly.
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TVCC is a comprehensive community college dedicated to promoting student success.
PAY - $67,000 LOCATION – Ontario, Oregon
JOB TYPE – Full-time DEPARTMENT – Information Technology
DEADLINE – 5:00 pm 11-20-26 REPORTS TO – Executive Director of IT
POSITION SUMMARY
The Assistant Director of Help Desk and Instructional Support leads the College’s help desk,
instructional technology support, campus website support, and related technology services.
Working under the guidance of the Executive Director of Information Technology, this role
ensures reliable, customer‑focused support; oversees end‑user training, telecommunications,
and collaboration tools; supports website reliability and accessibility; and supervises technology
projects and daily operations. The Assistant Director also mentors and develops IT staff,
supports information security response efforts and assists with budget and vendor management
to ensure effective, secure, and efficient technology services that support teaching, learning, and
College operations.
QUALIFICATIONS
Minimum: Bachelor’s degree in information technology, Computer Science, or a related field; or
a minimum of five years of experience managing a help desk team in an IT environment.
Minimum of four years of experience working in the IT field, with a solid understanding of help
desk systems and support processes. Strong knowledge of help desk best practices, instructional
technology, and customer service excellence. Relevant certifications (e.g., ITIL, CompTIA A+)
are highly desirable. Demonstrated ability to lead teams, drive organizational change, and
communicate effectively with technical and non-technical audiences. Strong problem-solving,
organizational, and project management skills. Proven ability to manage multiple tasks and
priorities while consistently meeting deadlines. Proactive, organized, and able to work
independently and collaboratively.
RECRUITMENT ANNOUNCEMENT
Assistant Director of Help Desk
and Instructional Support
ESSENTIAL FUNCTIONS
Help Desk & End‑User Support Leadership
- Lead and oversee the College’s help desk and end‑user support operations to ensure timely,
- Manage staffing levels, schedules, workload distribution, and service escalations to maintain
- Maintain and optimize the IT work order system, including ticket tracking, reporting, and
Instructional Technology & Training
- Collaborate with academic departments and instructional support staff to address
- Develop, coordinate, and deliver end‑user training and documentation to promote effective
Application & Systems Support
- Provide advanced troubleshooting and support for college‑wide applications, including
instructional software.
- Coordinate testing, updates, rollouts, and training for system enhancements and new
- Collaborate with vendors, functional departments, and internal IT teams to resolve complex
Website & Digital Services Support
- Provide technical oversight and support for the College’s websites, ensuring reliability,
- Coordinate routine updates, quality assurance, troubleshooting, and vendor escalation for
- Support user access, permissions, and training for approved website content editors in
Telecommunications & Learning Spaces
- Manage the College’s VOIP telephone system, videoconferencing platforms, and
- Design, maintain, and support technology‑enabled classrooms and conference spaces for
Project, Planning, Budget & Service Improvement
- Oversee technology projects related to help desk services, instructional support, websites,
- Participate in budget planning, resource allocation, and expenditure monitoring for assigned
- Analyze service metrics, ticket trends, and user feedback to identify opportunities for
- Contribute to technology planning, lifecycle management, and vendor evaluation in
Security, Risk & Team Leadership
- Provide leadership, mentoring, performance management, and professional development for
- Serve as a member of the IT Information Security Incident Response team and support
- Support continuity of operations and disaster recovery planning for end‑user services and
security requirements.
TERMS OF EMPLOYMENT
This is a full-time, Professional, exempt position.
VETERANS PREFERENCE
Applicants are eligible for a Veteran’s Preference in accordance with Oregon law. Preference will
be given only if the applicant meets the minimum qualifications of the position and submits the
required documentation at the time of application. You can request copies of your military
service records through the National Archives website at
http://www.archives.gov/veterans/military-service-records/.
The College reserves the right to reject all applicants and ask for a re-opening of the position or make a
direct appointment.
TREASURE VALLEY COMMUNITY COLLEGE IS AN EQUAL OPPORTUNITY EDUCATOR AND EMPLOYER
It is the policy of the Treasure Valley Community College Board of Education and the College that there will be no discrimination or harassment on the
basis of race, color, sex, marital status, sexual orientation, gender identity, religion, national origin, age or disability in any educational programs,
activities or employment. Lack of English language skills will not be a barrier to admission and participation in career and technical education programs.
Persons having questions about equal opportunity and non-discrimination should contact the Human Resources Director located in the Performing Arts
Center on the south side of the Four Rivers Cultural Center building, or call (541) 881-5838 or TDD (541) 881-2723.
Es la póliza de la Junta de Educación de “Treasure Valley Community College” que no habrá tolerancia a la discriminación ni acoso por motivos de raza,
color de piel, genero, estado civil, orientación sexual, identidad de genéro, religión, nacionalidad, edad o discapacidad en cualquier actividad relacionada
al estudio, o empleo. La falta de habilidades en el idioma inglés no será barrera para la admisión y ser participe en programas de carreras técnicas y
profesional. Individuos que tengan preguntas sobre oportunidades y no discriminación deben ponerse en contacto con el Director de Recursos Humanos
ubicados en el “Performing Arts Center” en el lado sur del edificio “Four Rivers Cultural Center”. Teléfono (541) 881-5838 o TDD (541) 881-2723.
TVCC is a comprehensive community college dedicated to promoting student success.
PAY - $67,000 LOCATION – Ontario, Oregon
JOB TYPE – Full-time DEPARTMENT – Information Technology
DEADLINE – 5:00 pm 11-20-26 REPORTS TO – Executive Director of IT
POSITION SUMMARY
The Assistant Director of Help Desk and Instructional Support leads the College’s help desk,
instructional technology support, campus website support, and related technology services.
Working under the guidance of the Executive Director of Information Technology, this role
ensures reliable, customer‑focused support; oversees end‑user training, telecommunications,
and collaboration tools; supports website reliability and accessibility; and supervises technology
projects and daily operations. The Assistant Director also mentors and develops IT staff,
supports information security response efforts and assists with budget and vendor management
to ensure effective, secure, and efficient technology services that support teaching, learning, and
College operations.
QUALIFICATIONS
Minimum: Bachelor’s degree in information technology, Computer Science, or a related field; or
a minimum of five years of experience managing a help desk team in an IT environment.
Minimum of four years of experience working in the IT field, with a solid understanding of help
desk systems and support processes. Strong knowledge of help desk best practices, instructional
technology, and customer service excellence. Relevant certifications (e.g., ITIL, CompTIA A+)
are highly desirable. Demonstrated ability to lead teams, drive organizational change, and
communicate effectively with technical and non-technical audiences. Strong problem-solving,
organizational, and project management skills. Proven ability to manage multiple tasks and
priorities while consistently meeting deadlines. Proactive, organized, and able to work
independently and collaboratively.
RECRUITMENT ANNOUNCEMENT
Assistant Director of Help Desk
and Instructional Support
ESSENTIAL FUNCTIONS
Help Desk & End‑User Support Leadership
- Lead and oversee the College’s help desk and end‑user support operations to ensure timely,
- Manage staffing levels, schedules, workload distribution, and service escalations to maintain
- Maintain and optimize the IT work order system, including ticket tracking, reporting, and
Instructional Technology & Training
- Collaborate with academic departments and instructional support staff to address
- Develop, coordinate, and deliver end‑user training and documentation to promote effective
Application & Systems Support
- Provide advanced troubleshooting and support for college‑wide applications, including
instructional software.
- Coordinate testing, updates, rollouts, and training for system enhancements and new
- Collaborate with vendors, functional departments, and internal IT teams to resolve complex
Website & Digital Services Support
- Provide technical oversight and support for the College’s websites, ensuring reliability,
- Coordinate routine updates, quality assurance, troubleshooting, and vendor escalation for
- Support user access, permissions, and training for approved website content editors in
Telecommunications & Learning Spaces
- Manage the College’s VOIP telephone system, videoconferencing platforms, and
- Design, maintain, and support technology‑enabled classrooms and conference spaces for
Project, Planning, Budget & Service Improvement
- Oversee technology projects related to help desk services, instructional support, websites,
- Participate in budget planning, resource allocation, and expenditure monitoring for assigned
- Analyze service metrics, ticket trends, and user feedback to identify opportunities for
- Contribute to technology planning, lifecycle management, and vendor evaluation in
Security, Risk & Team Leadership
- Provide leadership, mentoring, performance management, and professional development for
- Serve as a member of the IT Information Security Incident Response team and support
- Support continuity of operations and disaster recovery planning for end‑user services and
security requirements.
TERMS OF EMPLOYMENT
This is a full-time, Professional, exempt position.
VETERANS PREFERENCE
Applicants are eligible for a Veteran’s Preference in accordance with Oregon law. Preference will
be given only if the applicant meets the minimum qualifications of the position and submits the
required documentation at the time of application. You can request copies of your military
service records through the National Archives website at
http://www.archives.gov/veterans/military-service-records/.
The College reserves the right to reject all applicants and ask for a re-opening of the position or make a
direct appointment.
TREASURE VALLEY COMMUNITY COLLEGE IS AN EQUAL OPPORTUNITY EDUCATOR AND EMPLOYER
It is the policy of the Treasure Valley Community College Board of Education and the College that there will be no discrimination or harassment on the
basis of race, color, sex, marital status, sexual orientation, gender identity, religion, national origin, age or disability in any educational programs,
activities or employment. Lack of English language skills will not be a barrier to admission and participation in career and technical education programs.
Persons having questions about equal opportunity and non-discrimination should contact the Human Resources Director located in the Performing Arts
Center on the south side of the Four Rivers Cultural Center building, or call (541) 881-5838 or TDD (541) 881-2723.
Es la póliza de la Junta de Educación de “Treasure Valley Community College” que no habrá tolerancia a la discriminación ni acoso por motivos de raza,
color de piel, genero, estado civil, orientación sexual, identidad de genéro, religión, nacionalidad, edad o discapacidad en cualquier actividad relacionada
al estudio, o empleo. La falta de habilidades en el idioma inglés no será barrera para la admisión y ser participe en programas de carreras técnicas y
profesional. Individuos que tengan preguntas sobre oportunidades y no discriminación deben ponerse en contacto con el Director de Recursos Humanos
ubicados en el “Performing Arts Center” en el lado sur del edificio “Four Rivers Cultural Center”. Teléfono (541) 881-5838 o TDD (541) 881-2723.
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Who's Hiring
Top Industries Hiring
- Technology & Software12
- Manufacturing3
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What Employers Look For
The qualifications that appear most often in help desk supervisor jobs.
- Three to five years of experience in IT support or help desk roles
- Experience supervising or leading a team of help desk technicians
- Proficiency with an ITSM platform such as ServiceNow or Zendesk
- ITIL Foundation certification or equivalent service management knowledge
- Strong understanding of Windows environments, Active Directory, and networking basics
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Help Desk Supervisor Job Search
Quantify your ticket resolution metrics
Hiring managers want numbers, not narratives. Pull your average first-call resolution rate, mean time to resolution, and team CSAT scores from your current or last role and put them directly in your resume's work history.
Highlight your ITIL or HDI certification
Many help desk supervisor postings screen for ITIL Foundation or HDI certifications before the resume reaches a hiring manager. List yours prominently near the top of your resume so it clears the initial filter without being buried in a skills section.
Apply early to roles that fit
Migrate Mate lists help desk supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the ticketing platform
Job postings almost always name the ITSM tool in use, whether that is ServiceNow, Jira Service Management, Zendesk, or another platform. Mirror that tool name exactly in your resume's skills or experience section to pass ATS keyword matching.
Prepare a team performance turnaround story
Interviewers for supervisory roles consistently ask how you have improved underperforming team members. Have a specific example ready that covers how you identified the gap, what coaching or process change you implemented, and what the measurable outcome was.
Negotiate scope, not just compensation
When you receive an offer, ask about team size, on-call rotation frequency, and whether the role has a path to IT manager. These details affect your day-to-day far more than a small salary difference and are almost always negotiable before you sign.
Help Desk Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most help desk supervisors?
The most active employers for help desk supervisors right now are Software Technology, General Dynamics Information Technology, and Courser, and the most openings are in Texas, California, and Florida, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest at large healthcare systems, federal contractors, and managed service providers.
How many help desk supervisor jobs are remote?
About 27% of help desk supervisor openings are fully remote or hybrid as of November 2026, with fully remote roles more common for supervisors managing cloud-based service desks or distributed support teams. Roles that require hands-on hardware support or on-site escalation tend to be on-site or hybrid.
How do you become a help desk supervisor?
Start by building several years of hands-on experience as a help desk technician or IT support specialist, then move into a senior technician or team lead role to gain people-management exposure. Earning an ITIL Foundation certification and demonstrating measurable results in ticket resolution and team performance gives you the credentials most employers require before promoting or hiring into a supervisory title.
Can you get hired as a help desk supervisor without management experience?
Yes, some employers will hire candidates into a first-time supervisory role if you have strong technical depth and can show informal leadership, such as training new hires, handling escalations, or serving as a shift lead. Framing any mentorship, project ownership, or queue management responsibility in your resume as evidence of readiness for supervision makes a real difference in those applications.
What does the help desk supervisor interview process look like?
Most processes include an initial phone screen with HR focused on background and culture fit, followed by a technical or operational interview where you walk through how you handle escalations, measure team performance, and use ITSM tools. A final round with an IT director or operations manager typically focuses on your leadership style and how you would manage underperforming staff or a backlog crisis.
Where can I find and apply to help desk supervisor jobs?
You can find and apply to help desk supervisor jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and location, then apply directly to each listing from the page.
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