Help Desk Team Lead Jobs
Help Desk Team Lead jobs are open across managed services, healthcare IT, financial services, education, and government, from front-line supervisor to senior team lead, with specializations in ITSM platforms, escalation management, and service desk operations. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 461+ Help Desk Team Lead jobs
Work you'll do/Responsibilities
- Provide Walk-up, phone, chat, email, and ServiceNow portal contact support handled by Tier 1 Help Desk
- After-hours coverage (all hours outside the business window, including weekends and holidays) triggered through PagerDuty for Priority 1 and Priority 2 Incidents, only
- Proactive user communication via ServiceNow, phone, email, and Microsoft Teams
- Perform Knowledge creation, shift left identification, and self-service enablement in coordination with Client teams
- Remote troubleshooting and resolution using approved remote tooling
- Conference room and Meeting room first-level troubleshooting and resolution, and OEM coordination support for all break-fix issues
- Perform Level 1 troubleshooting and SOP-based resolution of end user device technologies that include M365, SCCM, Intune, and issues beyond level 1 support will be escalated to the respective support groups
- Be onsite every working day and follow Client Holiday Calendar.
- Ability to work in 5:30 AM to 5:30 PM Mountain Time shifts at Denver location and 7:30 AM to 4:30 PM Mountain Time at Plymouth location
- After hours support/weekend for P1 and P2 issues if required
Recruiting for this role ends on December 31 st , 2026.
The successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The Team
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
Our Hybrid Cloud Infrastructure offering delivers specialized engineering capabilities to design, implement, manage, and operate hybrid cloud environments. We modernize networks and AI infrastructure from the core to the edge and develop new infrastructure and device services to help clients stay ahead with the latest technology advancements.
Qualifications
Required
- 1+ years of experience of handling Tier 1 Helpdesks at Client location
- 1+ years of experience of Level 1 troubleshooting of Desktops/Laptops, M365, SCCM, Intune.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $76000 to $84000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Work you'll do/Responsibilities
- Provide Walk-up, phone, chat, email, and ServiceNow portal contact support handled by Tier 1 Help Desk
- After-hours coverage (all hours outside the business window, including weekends and holidays) triggered through PagerDuty for Priority 1 and Priority 2 Incidents, only
- Proactive user communication via ServiceNow, phone, email, and Microsoft Teams
- Perform Knowledge creation, shift left identification, and self-service enablement in coordination with Client teams
- Remote troubleshooting and resolution using approved remote tooling
- Conference room and Meeting room first-level troubleshooting and resolution, and OEM coordination support for all break-fix issues
- Perform Level 1 troubleshooting and SOP-based resolution of end user device technologies that include M365, SCCM, Intune, and issues beyond level 1 support will be escalated to the respective support groups
- Be onsite every working day and follow Client Holiday Calendar.
- Ability to work in 5:30 AM to 5:30 PM Mountain Time shifts at Denver location and 7:30 AM to 4:30 PM Mountain Time at Plymouth location
- After hours support/weekend for P1 and P2 issues if required
Recruiting for this role ends on December 31 st , 2026.
The successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The Team
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
Our Hybrid Cloud Infrastructure offering delivers specialized engineering capabilities to design, implement, manage, and operate hybrid cloud environments. We modernize networks and AI infrastructure from the core to the edge and develop new infrastructure and device services to help clients stay ahead with the latest technology advancements.
Qualifications
Required
- 1+ years of experience of handling Tier 1 Helpdesks at Client location
- 1+ years of experience of Level 1 troubleshooting of Desktops/Laptops, M365, SCCM, Intune.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $76000 to $84000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Help Desk Team Lead Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Technology & Software12
- Manufacturing3
- Education2
- Consumer Goods2
- Food & Beverage1
What Employers Look For
The qualifications that appear most often in help desk team lead jobs.
- Three or more years of help desk or IT support experience with at least one year in a supervisory role
- Hands-on experience with an ITSM or ticketing platform such as ServiceNow, Jira Service Management, or Zendesk
- Proven ability to coach, schedule, and performance-manage a team of frontline support technicians
- Strong understanding of ITIL framework principles and service desk best practices
- CompTIA A+, CompTIA Network+, or an equivalent industry certification
- Experience generating and presenting service desk performance reports to management or stakeholders
Tips for Your Help Desk Team Lead Job Search
Quantify your team leadership metrics
Hiring managers want numbers, not vague claims. Replace phrases like 'managed a team' with concrete outputs: ticket resolution rates your team hit, queue size you oversaw, or how you reduced average handle time. Help desk roles are metric-driven, so your resume should be too.
Highlight your ITSM platform experience
Many listings filter candidates by specific tools, so name every ITSM or ticketing platform you've administered or trained others on. If you've configured workflows, built escalation paths, or run reports inside any of these platforms, call that out explicitly in your work history.
Apply early to roles that fit
Migrate Mate lists help desk team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your team size
A role overseeing four agents at a mid-market company differs sharply from leading a 25-person tier-two desk at an enterprise. Read each posting for headcount expectations and match them to your actual experience to avoid first-round mismatches that waste your application.
Prepare for scenario-based interview questions
Interviewers for team lead roles routinely ask how you've handled an agent performance issue, a sudden ticket surge, or a priority conflict between departments. Prepare two or three real stories using a situation-action-result structure so you can answer confidently without reaching for generic responses.
Negotiate scope alongside your offer
When you receive an offer, clarify what you're inheriting: team size, current backlog, shift coverage gaps, and tool budget. These factors shape your day-one workload far more than title or base pay, and asking about them signals operational maturity to the hiring manager.
Help Desk Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most help desk team leads?
The companies hiring the most help desk team leads right now include Software Technology, General Dynamics Information Technology, and Courser, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of November 2026. Managed service providers and large enterprise IT departments consistently represent the highest volume of open roles.
How many help desk team lead jobs are remote?
About 27% of help desk team lead openings are fully remote or hybrid as of November 2026, though availability varies significantly by industry. Cloud-first managed service providers and software companies tend to offer the most remote flexibility, while government, healthcare, and on-premise enterprise environments more often require an on-site presence for the team lead role.
How do you become a help desk team lead?
Start by building several years of frontline help desk experience and earning a foundational certification such as CompTIA A+. Develop familiarity with an ITSM platform and take on informal mentorship or shift-lead responsibilities to demonstrate leadership readiness. Then apply for team lead postings that match your team size and industry experience, emphasizing measurable outcomes from your support work.
Can you get a help desk team lead job without prior management experience?
Yes, many employers will consider strong senior technicians who have informally coached peers, led shift coverage, or trained new hires. Frame any project ownership, mentorship, or escalation responsibility as applied leadership experience. Smaller companies and growing managed service providers are especially open to promoting from within or hiring first-time leads who show operational maturity and clear communication skills.
What does the help desk team lead interview process look like?
Most processes include an initial phone screen with a recruiter, followed by a technical or operational interview with an IT manager covering your experience with ticketing systems, team performance, and escalation handling. A final round often involves a scenario-based conversation or panel discussion focused on how you manage conflict, underperformance, and workload distribution across your team.
Where can I find and apply to help desk team lead jobs?
You can find and apply to help desk team lead jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, industry background, and preferred work arrangement, then apply directly to each listing that fits.
See All 461+ Help Desk Team Lead Jobs
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