Entry Level Help Desk Team Lead Jobs
New grad help desk team lead jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship or hands-on support background can carry more weight than a lengthy resume. Most openings mix on-site and remote settings across Technology & Software, Manufacturing, and Consumer Goods, with employers like Software Technology, UFP Technologies, and ICL hiring at this level now.
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Showing 5 of 17+ Entry Level Help Desk Team Lead jobs
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
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Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
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Follow established procedures to resolve common IT support requests.
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Provision and prepare IT equipment for staff.
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Maintain IT records, including asset management.
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Perform standard Active Directory management tasks.
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Assist with the development of and adherence to IT policies and procedures.
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Participate in on-call after-hours rotation schedule.
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Work with users to elicit the objectives behind their request and provide great customer service.
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Maintain a clean and well-organized work environment.
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Stay current with technology trends and continuously develop technical skills.
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Work on tasks and projects as assigned by supervisor.
Experience:
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Provide exceptional customer service.
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Using Microsoft Windows and Office.
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Performing basic hardware and software installation and troubleshooting.
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Collaborating with a team.
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Utilizing strong written and verbal communications.
QUALIFICATIONS
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CompTIA A+, Network + or other technical trade certification.
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Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
-
Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
-
Follow established procedures to resolve common IT support requests.
-
Provision and prepare IT equipment for staff.
-
Maintain IT records, including asset management.
-
Perform standard Active Directory management tasks.
-
Assist with the development of and adherence to IT policies and procedures.
-
Participate in on-call after-hours rotation schedule.
-
Work with users to elicit the objectives behind their request and provide great customer service.
-
Maintain a clean and well-organized work environment.
-
Stay current with technology trends and continuously develop technical skills.
-
Work on tasks and projects as assigned by supervisor.
Experience:
-
Provide exceptional customer service.
-
Using Microsoft Windows and Office.
-
Performing basic hardware and software installation and troubleshooting.
-
Collaborating with a team.
-
Utilizing strong written and verbal communications.
QUALIFICATIONS
-
CompTIA A+, Network + or other technical trade certification.
-
Prior technical training, education, or course work.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Consumer Goods
- Food & Beverage
- Chemicals & Materials
Entry Level Help Desk Team Lead Jobs: Frequently Asked Questions
How do I get an entry level help desk team lead job?
Focus on demonstrating technical troubleshooting skills alongside any early leadership experience, even informal mentoring or shift coordination from an internship counts. Employers at this level look for candidates who can follow and reinforce IT support processes, communicate clearly with end users, and document issues consistently. CompTIA A+ or similar certifications help signal readiness when your work history is still short.
Which companies hire entry level help desk team leads?
Companies hiring entry level help desk team leads right now include Software Technology, UFP Technologies, and ICL, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from managed service providers, healthcare systems, government contractors, and mid-size technology firms that need on-site IT support coverage and are willing to develop junior talent into the team lead role.
Are there remote entry level help desk team lead jobs?
Yes, though most entry level team lead roles lean on-site given the coordination responsibilities involved. About 25% of entry level help desk team lead openings are remote or hybrid as of November 2026, so candidates who prefer flexibility should filter specifically for those listings since the majority still expect regular in-person presence.
Are these new grad help desk team lead jobs?
Yes, many of these postings are new grad and junior roles that explicitly welcome recent graduates with little to no prior professional experience. A new grad-friendly help desk team lead posting typically accepts candidates with zero to two years of experience, counts internships or academic IT lab work toward requirements, and treats a strong portfolio or certifications as a substitute for a longer resume.
Which industries hire the most entry level help desk team leads?
Entry Level help desk team lead roles concentrate in Technology & Software, Manufacturing, and Consumer Goods, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large internal IT support operations or client-facing service desks that require consistent team coordination, making entry level team lead positions a practical hire rather than a purely senior responsibility.