Housekeeping Manager Jobs
Housekeeping Manager jobs are open across hotels, resorts, healthcare facilities, and commercial properties, at every level from supervisor to director, with specializations in residential services, facilities management, and hospitality operations. Find a role that fits below and apply directly.
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The Assistant Housekeeping Manager (AHM) supports the Housekeeping Manager in the daily leadership and operation of the housekeeping and laundry department.
This position helps ensure that guest rooms, casitas, public areas, restrooms, offices, and other assigned Resort spaces consistently meet established standards for cleanliness, presentation, safety, sanitation, and guest readiness.
The Assistant Housekeeping Manager provides daily directions to supervisors and team members, conducts quality inspections, supports training and employee development, responds to guest concerns, maintains Lost and Found procedures, assists with scheduling and inventory, and coordinates closely with Guest Services, Maintenance, and other Resort departments.
Effective communication is a key aspect of this role, involving regular coordination with the management team and resort leadership. The role requires a commitment to creating a positive and welcoming guest experience, understanding its significance in the overall success of the resort.
Flexibility is essential, as the AHM must be available for emergency calls during non-working hours. Maintaining a composed demeanor in challenging situations is a priority, ensuring that the resort continues to operate smoothly, and guests have a pleasant and enjoyable experience.
This is a hands-on leadership position requiring strong attention to detail, organization, communication, accountability, and a willingness to assist with housekeeping duties when business or staffing needs require.
Responsibilities
- Assist the Housekeeping Manager with daily housekeeping and laundry operations
- Provide leadership, direction, coaching, and support to Housekeeping Supervisors and team members
- Assign daily work based on occupancy, arrivals, departures, stayovers, staffing, guest needs, and operational priorities
- Conduct quality-control inspections of guest rooms, casitas, public areas, and other assigned spaces to ensure Resort standards are met
- Ensure rooms are cleaned, inspected, properly secured, and ready for occupancy by designated check-in times
- Maintain scheduled cleaning, deep-cleaning, and special-project programs throughout the Resort
- Perform Housekeeping duties when staffing levels or business demands require additional support. This includes but not limited to: AM Spa Cleaner, Public Areas Attendant, Room Attendant, Laundry Attendant, etc.
- Remain flexible and responsive to changes (even for emergency calls during non-working hours) in occupancy, staffing, guest needs, special events, and Resort operations
- Work closely with Guest Services regarding room status, special requests, room discrepancies, guest concerns, and room readiness
- Coordinate with Guest Services on outstanding housekeeping charges. (i.e. late check-outs, pet fee, smoking fee, missing items, etc.)
- Coordinate with Facilities to identify deficiencies, submit work orders, and follow up on outstanding repairs
- Maintain accurate room-status information and housekeeping reports using the Resort Property Management System and other designated systems
- Oversee Resort Lost and Found procedures, including documentation, secure storage, tracking, mailed items, pick-up items, and disposition of items
- Respond promptly and professionally to guest requests or concerns related to Housekeeping (including Lost & Found) and assist with appropriate service recovery
- Monitor guest feedback and recurring cleanliness or service concerns and work with the Housekeeping Manager to implement corrective action
- Maintain appropriate par levels of linens, towels, guest amenities, cleaning products, equipment, and housekeeping supplies
- Assist with inventory counts, purchasing requests, linen replacement, and monitoring product usage, loss, and shortages
- Assist with weekly employee scheduling based on occupancy, operational needs, staffing levels, and labor guidelines
- Monitor attendance, staffing coverage, productivity, overtime, and labor utilization
- Assist the Housekeeping Manager with departmental budgets, expenses, labor controls, supply costs, and other operational reports
- Train and develop employees in cleaning standards, safety procedures, proper chemical use, guest service expectations, and departmental procedures
- Remains current on resort activities and communications to staff
- Provide timely, respectful coaching, recognition, and performance feedback
- Assist the Housekeeping Manager and Human Resources with recruiting, onboarding, performance management, corrective action, and employee development as assigned
- Promote a positive work environment based on teamwork, professionalism, accountability, inclusion, and respect
- Ensure employees follow departmental Standard Operating Procedures, safety requirements, sanitation standards, key-control procedures, and Resort policies
- Ensure cleaning chemicals, equipment, and personal protective equipment are used and stored safely and appropriately
- Identify unsafe conditions and take corrective action or notify appropriate management
- Understand Resort emergency and first-aid procedures and maintain a calm, professional demeanor during challenging situations
- Maintain effective communication and coordination with Housekeeping, Guest Services, Maintenance, Security, Springs, Spa, Food & Beverage, and other Resort departments
- Participate in department meetings, training sessions, safety meetings, and management meetings as assigned
- Serve as the housekeeping leader on duty when the Housekeeping Manager is unavailable or absent, as assigned
- Perform other duties and projects assigned by Resort management
- Cultivates a positive learning environment through clear, specific, timely, and respectful coaching and feedback to shift team members, ensuring operational excellence and enhancing overall performance
- High School Diploma or equivalent required
- Minimum of one year of Housekeeping supervisory experience, preferably in a hotel, resort, spa, or hospitality environment
- Previous hands-on experience in guestroom cleaning, public areas, laundry, or related housekeeping functions preferred
- Strong knowledge of housekeeping operations, cleaning standards, sanitation, linens, cleaning chemicals, and quality inspections
- Proficiency in English for reading, writing, communication, and understanding safety procedures. Spanish/English bilingual skills are a plus
- Computer proficiency, including Microsoft Outlook, Word, Excel, web-based programs, and the ability to learn Resort-specific systems
- Working knowledge of staffing, scheduling, inventory control, labor management, and departmental cost controls preferred
- Must be available to work a flexible schedule including mornings, evenings, weekends, and holidays. Weekend availability is required
Personal Skills
- Demonstrated ability to lead, train, coach, motivate, and direct employees
- Excellent attention to detail, organization, time management, and problem-solving skills
- Strong verbal and written communication skills
- Ability to work professionally and respectfully with guests, employees, managers, vendors, and Resort leadership
- Ability to manage multiple priorities and remain calm and professional in a fast-paced environment
- Punctuality, dependability, flexibility, and consistent attendance are required
- Must demonstrate a hands-on leadership style and willingness to assist the housekeeping team when needed
Work Environment
- Ability to stand, walk, and move throughout indoor and outdoor Resort areas for nine or more hours per shift
- Ability to bend, kneel, stoop, reach, twist, push, pull, climb stairs, and use a step stool is required
- Ability to push and maneuver housekeeping carts and equipment
- Ability to lift, push, and carry up to 50 pounds
- Ability to safely operate a golf cart or similar Resort vehicle when required
Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.
If you require reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department.
Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Assistant Housekeeping Manager (AHM) supports the Housekeeping Manager in the daily leadership and operation of the housekeeping and laundry department.
This position helps ensure that guest rooms, casitas, public areas, restrooms, offices, and other assigned Resort spaces consistently meet established standards for cleanliness, presentation, safety, sanitation, and guest readiness.
The Assistant Housekeeping Manager provides daily directions to supervisors and team members, conducts quality inspections, supports training and employee development, responds to guest concerns, maintains Lost and Found procedures, assists with scheduling and inventory, and coordinates closely with Guest Services, Maintenance, and other Resort departments.
Effective communication is a key aspect of this role, involving regular coordination with the management team and resort leadership. The role requires a commitment to creating a positive and welcoming guest experience, understanding its significance in the overall success of the resort.
Flexibility is essential, as the AHM must be available for emergency calls during non-working hours. Maintaining a composed demeanor in challenging situations is a priority, ensuring that the resort continues to operate smoothly, and guests have a pleasant and enjoyable experience.
This is a hands-on leadership position requiring strong attention to detail, organization, communication, accountability, and a willingness to assist with housekeeping duties when business or staffing needs require.
Responsibilities
- Assist the Housekeeping Manager with daily housekeeping and laundry operations
- Provide leadership, direction, coaching, and support to Housekeeping Supervisors and team members
- Assign daily work based on occupancy, arrivals, departures, stayovers, staffing, guest needs, and operational priorities
- Conduct quality-control inspections of guest rooms, casitas, public areas, and other assigned spaces to ensure Resort standards are met
- Ensure rooms are cleaned, inspected, properly secured, and ready for occupancy by designated check-in times
- Maintain scheduled cleaning, deep-cleaning, and special-project programs throughout the Resort
- Perform Housekeeping duties when staffing levels or business demands require additional support. This includes but not limited to: AM Spa Cleaner, Public Areas Attendant, Room Attendant, Laundry Attendant, etc.
- Remain flexible and responsive to changes (even for emergency calls during non-working hours) in occupancy, staffing, guest needs, special events, and Resort operations
- Work closely with Guest Services regarding room status, special requests, room discrepancies, guest concerns, and room readiness
- Coordinate with Guest Services on outstanding housekeeping charges. (i.e. late check-outs, pet fee, smoking fee, missing items, etc.)
- Coordinate with Facilities to identify deficiencies, submit work orders, and follow up on outstanding repairs
- Maintain accurate room-status information and housekeeping reports using the Resort Property Management System and other designated systems
- Oversee Resort Lost and Found procedures, including documentation, secure storage, tracking, mailed items, pick-up items, and disposition of items
- Respond promptly and professionally to guest requests or concerns related to Housekeeping (including Lost & Found) and assist with appropriate service recovery
- Monitor guest feedback and recurring cleanliness or service concerns and work with the Housekeeping Manager to implement corrective action
- Maintain appropriate par levels of linens, towels, guest amenities, cleaning products, equipment, and housekeeping supplies
- Assist with inventory counts, purchasing requests, linen replacement, and monitoring product usage, loss, and shortages
- Assist with weekly employee scheduling based on occupancy, operational needs, staffing levels, and labor guidelines
- Monitor attendance, staffing coverage, productivity, overtime, and labor utilization
- Assist the Housekeeping Manager with departmental budgets, expenses, labor controls, supply costs, and other operational reports
- Train and develop employees in cleaning standards, safety procedures, proper chemical use, guest service expectations, and departmental procedures
- Remains current on resort activities and communications to staff
- Provide timely, respectful coaching, recognition, and performance feedback
- Assist the Housekeeping Manager and Human Resources with recruiting, onboarding, performance management, corrective action, and employee development as assigned
- Promote a positive work environment based on teamwork, professionalism, accountability, inclusion, and respect
- Ensure employees follow departmental Standard Operating Procedures, safety requirements, sanitation standards, key-control procedures, and Resort policies
- Ensure cleaning chemicals, equipment, and personal protective equipment are used and stored safely and appropriately
- Identify unsafe conditions and take corrective action or notify appropriate management
- Understand Resort emergency and first-aid procedures and maintain a calm, professional demeanor during challenging situations
- Maintain effective communication and coordination with Housekeeping, Guest Services, Maintenance, Security, Springs, Spa, Food & Beverage, and other Resort departments
- Participate in department meetings, training sessions, safety meetings, and management meetings as assigned
- Serve as the housekeeping leader on duty when the Housekeeping Manager is unavailable or absent, as assigned
- Perform other duties and projects assigned by Resort management
- Cultivates a positive learning environment through clear, specific, timely, and respectful coaching and feedback to shift team members, ensuring operational excellence and enhancing overall performance
- High School Diploma or equivalent required
- Minimum of one year of Housekeeping supervisory experience, preferably in a hotel, resort, spa, or hospitality environment
- Previous hands-on experience in guestroom cleaning, public areas, laundry, or related housekeeping functions preferred
- Strong knowledge of housekeeping operations, cleaning standards, sanitation, linens, cleaning chemicals, and quality inspections
- Proficiency in English for reading, writing, communication, and understanding safety procedures. Spanish/English bilingual skills are a plus
- Computer proficiency, including Microsoft Outlook, Word, Excel, web-based programs, and the ability to learn Resort-specific systems
- Working knowledge of staffing, scheduling, inventory control, labor management, and departmental cost controls preferred
- Must be available to work a flexible schedule including mornings, evenings, weekends, and holidays. Weekend availability is required
Personal Skills
- Demonstrated ability to lead, train, coach, motivate, and direct employees
- Excellent attention to detail, organization, time management, and problem-solving skills
- Strong verbal and written communication skills
- Ability to work professionally and respectfully with guests, employees, managers, vendors, and Resort leadership
- Ability to manage multiple priorities and remain calm and professional in a fast-paced environment
- Punctuality, dependability, flexibility, and consistent attendance are required
- Must demonstrate a hands-on leadership style and willingness to assist the housekeeping team when needed
Work Environment
- Ability to stand, walk, and move throughout indoor and outdoor Resort areas for nine or more hours per shift
- Ability to bend, kneel, stoop, reach, twist, push, pull, climb stairs, and use a step stool is required
- Ability to push and maneuver housekeeping carts and equipment
- Ability to lift, push, and carry up to 50 pounds
- Ability to safely operate a golf cart or similar Resort vehicle when required
Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.
If you require reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department.
Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Find Housekeeping Manager JobsHousekeeping Manager Job Market
Who's Hiring
- Marriott International29
- Crothall Healthcare18
- Aimbridge Hospitality11
- Highgate8
- Hilton7
What Employers Look For
The qualifications that appear most often in housekeeping manager jobs.
- Two or more years of supervisory experience in housekeeping or facilities management
- Proficiency with property management systems and work order software
- Knowledge of OSHA safety standards and infection control protocols
- Strong staff scheduling, training, and performance management skills
- Experience managing linen, chemical, and equipment inventory and budgets
- High school diploma or equivalent required, associate or bachelor's degree preferred
Tips for Your Housekeeping Manager Job Search
Quantify cleanliness scores and inspection results
Housekeeping managers are hired on outcomes, so your resume needs numbers. Pull guest satisfaction scores, inspection pass rates, or turnover times you improved. Hiring managers in hospitality and healthcare both want proof your team delivered measurable results.
List your scheduling and inventory software
Many postings screen for specific tools before a human reads your resume. Name the property management systems, work order platforms, and supply tracking software you've used. If you've trained staff on a system, say so explicitly.
Apply early to roles that fit
Migrate Mate lists housekeeping manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by property type not just title
A housekeeping manager role at a hospital operates very differently from one at a resort. Filter your search by industry and read each posting for OSHA requirements, infection control language, or brand standards, then mirror that terminology in your application.
Prepare for scenario-based interview questions
Expect interviewers to ask how you handled a staffing shortage before a full house, resolved a supply shortage mid-shift, or coached an underperforming team member. Rehearse two or three specific stories with a clear outcome before every interview.
Negotiate start date and shift coverage expectations
Housekeeping manager roles often require weekend and holiday availability. Before accepting an offer, clarify on-call expectations, whether you cover overnight shifts, and how schedule conflicts are resolved. Getting this in writing prevents misalignment in the first month.
Housekeeping Manager Jobs: Frequently Asked Questions
Which companies are hiring the most housekeeping managers?
The companies hiring the most housekeeping managers right now include Marriott International, Crothall Healthcare, and Aimbridge Hospitality, with the largest share of openings in Florida, California, and New York, based on current listings on Migrate Mate as of November 2026. Hotels, hospital systems, and commercial facility management firms consistently post the highest volume of openings.
How many housekeeping manager jobs are remote?
About 1% of housekeeping manager openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most roles. The sub-areas most likely to offer remote or hybrid arrangements include regional training coordination, quality assurance auditing, and corporate-level operations management for multi-property portfolios.
How do you become a housekeeping manager?
Most housekeeping managers start as room attendants or cleaning staff and move into lead or supervisor roles before stepping up to management. Building experience with scheduling, inspection procedures, and supply budgeting is essential. Certifications in facilities management or hospitality operations can accelerate advancement, and demonstrating measurable improvements in team efficiency or guest satisfaction scores strengthens your case for promotion.
Can I get hired as a housekeeping manager with little experience?
Some employers will hire candidates with strong supervisory experience from adjacent fields like food service, retail, or facilities maintenance into an entry-level housekeeping manager or assistant manager role. Emphasize any team leadership, scheduling, inventory control, or quality inspection experience you have, and be specific about how many people you managed and what standards you enforced.
What does the housekeeping manager interview process look like?
Most interviews start with a phone screen focused on your supervisory background and familiarity with the property type. An in-person or video interview follows, typically with a department head or HR manager, and includes scenario questions about handling staff shortages, guest complaints, and inspection failures. Some employers conduct a walkthrough of the property and ask you to assess current standards before a final offer.
Where can I find and apply to housekeeping manager jobs?
You can find and apply to housekeeping manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and apply directly to each listing from the page.
See All 422+ Housekeeping Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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