IT Program Manager Jobs in Maryland
IT Program Manager jobs in Maryland concentrate heavily in defense contracting, federal IT services, cybersecurity, and healthcare technology, reflecting the state's deep ties to government agencies and research institutions. Most hiring is centered in the Baltimore metro, the Washington D.C. suburbs of Montgomery and Prince George's counties, and Annapolis, where employers like Leidos, Northrop Grumman, and the Johns Hopkins Health System maintain large and active technology teams. The most in-demand specialties include Agile transformation, cloud migration programs, and cybersecurity initiative management. See the openings below and apply to the ones that match your experience.
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See related jobsThe ideal candidate will have experience supporting government or enterprise IT programs, coordinating with end users and technical teams, managing ServiceNow tickets and IT requests, tracking hardware and software assets, gathering and documenting requirements, supporting application releases and testing, and preparing program reports and documentation.
This role requires strong organizational, analytical, communication, and problem-solving skills, with the ability to coordinate multiple activities and work effectively with government stakeholders, service desk teams, application development teams, and technical subject matter experts.
Key Responsibilities
IT Service & User Support
- Provide Tier 1 IT and operational support to end users.
- Receive, document, classify, triage, track, and resolve IT service requests and incidents.
- Manage and track ServiceNow tickets and coordinate escalations to appropriate technical teams.
- Coordinate with service desks, data centers, application teams, and technical SMEs to facilitate timely issue resolution.
- Support IT equipment delivery, issuance, storage, tracking, refresh, and surplus activities.
- Maintain accurate hardware and software usage information and asset-related records.
- Gather, document, analyze, and prioritize business and system requirements.
- Work with government stakeholders and technical teams to translate business needs into actionable requirements.
- Analyze existing business processes, workflows, and systems to identify opportunities for improvement and modernization.
- Develop business process flow diagrams and other analysis artifacts documenting current- and future-state processes.
- Facilitate stakeholder discussions, working groups, and requirements-gathering sessions.
- Support system integration, modernization, and process improvement initiatives.
- Provide project management and PMO support across multiple IT initiatives.
- Coordinate meetings, deliverables, action items, schedules, status updates, and reporting requirements.
- Maintain project work items and task tracking using tools such as JIRA.
- Track risks, issues, dependencies, milestones, and project activities.
- Prepare project status reports, scorecards, dashboards, and management briefings.
- Coordinate activities across government stakeholders, contractors, development teams, and technical SMEs.
- Support application implementation and release management activities.
- Facilitate User Acceptance Testing (UAT), including test coordination, defect tracking, and resolution.
- Coordinate with business users and development teams to identify and resolve application issues.
- Support production deployments, go-live activities, and post-deployment validation.
- Track application defects, issues, and release-related activities.
- Develop and maintain program, project, system, and technical documentation.
- Support federal IT lifecycle and governance activities.
- Prepare Standard Operating Procedures (SOPs), guidance documents, governance artifacts, and other program documentation.
- Support Enterprise Performance Life Cycle (EPLC) documentation and stage-gate review activities.
- Maintain documentation required for program oversight, investment management, and governance reviews.
- Ensure project and program documentation remains current and organized.
- Collect, validate, organize, and analyze program and IT operational data.
- Develop and maintain Excel-based reports, spreadsheets, scorecards, and dashboards.
- Track performance metrics and prepare recurring management reports.
- Analyze hardware, software, service, and project data to support program decision-making.
- Assist leadership with performance reporting, trend analysis, and operational insights.
- Bachelor’s degree in Information Technology, Business, Computer Science, Business Analysis, or a related field.
- 5+ years of experience supporting IT programs, business analysis, project management, PMO, or IT service management.
- Experience working in a federal government or similarly regulated IT environment.
- Experience with ServiceNow, JIRA, Microsoft Excel, and Microsoft Office.
- Experience with requirements gathering, business process analysis, workflow documentation, and stakeholder coordination.
- Experience supporting IT projects, application implementation, testing, and/or release management.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities, track action items, and coordinate across technical and business teams.
- Strong analytical, documentation, and organizational skills.
- Experience supporting FDA or HHS programs.
- Familiarity with federal IT governance and Enterprise Performance Life Cycle (EPLC) processes.
- ServiceNow Certified System Administrator (CSA).
- Certified Scrum Master (CSM) or Agile experience.
- Experience with IT investment management, CPIC, or ITIRB processes.
- Experience with automation concepts or UiPath.
- AWS certification or experience with cloud environments.
- Experience supporting application modernization initiatives.
The ideal candidate will have experience supporting government or enterprise IT programs, coordinating with end users and technical teams, managing ServiceNow tickets and IT requests, tracking hardware and software assets, gathering and documenting requirements, supporting application releases and testing, and preparing program reports and documentation.
This role requires strong organizational, analytical, communication, and problem-solving skills, with the ability to coordinate multiple activities and work effectively with government stakeholders, service desk teams, application development teams, and technical subject matter experts.
Key Responsibilities
IT Service & User Support
- Provide Tier 1 IT and operational support to end users.
- Receive, document, classify, triage, track, and resolve IT service requests and incidents.
- Manage and track ServiceNow tickets and coordinate escalations to appropriate technical teams.
- Coordinate with service desks, data centers, application teams, and technical SMEs to facilitate timely issue resolution.
- Support IT equipment delivery, issuance, storage, tracking, refresh, and surplus activities.
- Maintain accurate hardware and software usage information and asset-related records.
- Gather, document, analyze, and prioritize business and system requirements.
- Work with government stakeholders and technical teams to translate business needs into actionable requirements.
- Analyze existing business processes, workflows, and systems to identify opportunities for improvement and modernization.
- Develop business process flow diagrams and other analysis artifacts documenting current- and future-state processes.
- Facilitate stakeholder discussions, working groups, and requirements-gathering sessions.
- Support system integration, modernization, and process improvement initiatives.
- Provide project management and PMO support across multiple IT initiatives.
- Coordinate meetings, deliverables, action items, schedules, status updates, and reporting requirements.
- Maintain project work items and task tracking using tools such as JIRA.
- Track risks, issues, dependencies, milestones, and project activities.
- Prepare project status reports, scorecards, dashboards, and management briefings.
- Coordinate activities across government stakeholders, contractors, development teams, and technical SMEs.
- Support application implementation and release management activities.
- Facilitate User Acceptance Testing (UAT), including test coordination, defect tracking, and resolution.
- Coordinate with business users and development teams to identify and resolve application issues.
- Support production deployments, go-live activities, and post-deployment validation.
- Track application defects, issues, and release-related activities.
- Develop and maintain program, project, system, and technical documentation.
- Support federal IT lifecycle and governance activities.
- Prepare Standard Operating Procedures (SOPs), guidance documents, governance artifacts, and other program documentation.
- Support Enterprise Performance Life Cycle (EPLC) documentation and stage-gate review activities.
- Maintain documentation required for program oversight, investment management, and governance reviews.
- Ensure project and program documentation remains current and organized.
- Collect, validate, organize, and analyze program and IT operational data.
- Develop and maintain Excel-based reports, spreadsheets, scorecards, and dashboards.
- Track performance metrics and prepare recurring management reports.
- Analyze hardware, software, service, and project data to support program decision-making.
- Assist leadership with performance reporting, trend analysis, and operational insights.
- Bachelor’s degree in Information Technology, Business, Computer Science, Business Analysis, or a related field.
- 5+ years of experience supporting IT programs, business analysis, project management, PMO, or IT service management.
- Experience working in a federal government or similarly regulated IT environment.
- Experience with ServiceNow, JIRA, Microsoft Excel, and Microsoft Office.
- Experience with requirements gathering, business process analysis, workflow documentation, and stakeholder coordination.
- Experience supporting IT projects, application implementation, testing, and/or release management.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities, track action items, and coordinate across technical and business teams.
- Strong analytical, documentation, and organizational skills.
- Experience supporting FDA or HHS programs.
- Familiarity with federal IT governance and Enterprise Performance Life Cycle (EPLC) processes.
- ServiceNow Certified System Administrator (CSA).
- Certified Scrum Master (CSM) or Agile experience.
- Experience with IT investment management, CPIC, or ITIRB processes.
- Experience with automation concepts or UiPath.
- AWS certification or experience with cloud environments.
- Experience supporting application modernization initiatives.
See All 5 IT Program Manager Jobs in Maryland
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Find IT Program Manager JobsIT Program Manager Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
IT Program Manager Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in IT program manager jobs across Maryland.
- PMP certification required or strongly preferred by most Maryland employers
- Bachelor's degree in information technology, computer science, or a related field
- Five or more years managing complex IT programs with cross-functional stakeholders
- Experience with Agile, Scrum, or SAFe frameworks in an enterprise environment
- Active or obtainable DoD security clearance preferred for defense-sector roles
- Proficiency with program management tools such as Jira, MS Project, or ServiceNow
IT Program Manager Jobs in Maryland: Frequently Asked Questions
How do you become a it program manager in Maryland?
Maryland does not require a state-issued license to work as an it program manager, so the path runs through education and credentials recognized by employers. Most Maryland hiring managers expect a bachelor's degree in information technology, computer science, or business, followed by the Project Management Professional certification from PMI. Defense and federal contractors in the state also look for candidates who can obtain a security clearance, which effectively functions as a gateway credential in that sector.
Which companies hire it program managers in Maryland?
Employers hiring it program managers in Maryland right now include Northrop Grumman, Conduent, and Oran, based on current listings on Migrate Mate as of September 2026. Maryland's concentration of defense primes, federal health agencies, and academic medical centers means demand is spread across both private contractors and large nonprofit institutions.
Which Maryland cities have the most it program manager jobs?
Linthicum Heights, Bethesda, and Germantown account for the largest share of it program manager openings in Maryland. The Washington D.C. suburbs dominate because of proximity to federal agencies, intelligence community contractors, and large systems integrators, while Baltimore draws hiring from Johns Hopkins, major health systems, and financial technology firms headquartered in the city.
Are there remote it program manager jobs in Maryland?
Yes, and more than most fields, since it program management is fundamentally a coordination and oversight role that translates well to distributed teams. About 67% of it program manager openings tied to Maryland are remote or hybrid as of September 2026, with hybrid arrangements being especially common among defense contractors that require periodic on-site presence for clearance-related work. Fully remote roles tend to cluster in commercial software, cloud services, and healthcare IT.
How can I get hired as a it program manager in Maryland with little or no experience?
The most realistic entry path is moving laterally from a business analyst, project coordinator, or IT operations role into a junior program management position. Maryland's large defense contractors such as Leidos and Booz Allen Hamilton run associate and early-career programs that hire candidates who hold a PMP or CAPM credential even without deep experience. University of Maryland and Johns Hopkins also produce pipelines that feed into program support roles at federal agencies in the region, giving candidates early exposure to government IT environments.
Where can I find and apply to it program manager jobs in Maryland?
You can find and apply to it program manager jobs in Maryland on Migrate Mate, which lists current openings from Maryland employers. Search for roles that match your background in defense, healthcare IT, or federal contracting, and apply directly to the ones that fit your experience level and preferred work location.
See All 5 IT Program Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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