IT Support Jobs in Washington, DC
IT Support jobs in Washington, District of Columbia are in strong demand, concentrated in the Capitol Hill corridor, Downtown, and the NoMa district across federal agencies, defense contractors, and healthcare networks. Employers hiring right now include Global Impact, TERRESTRIS, and Gointellects. See the openings below and apply to the ones that match your experience.
Find IT Support JobsOverview
Showing 4 of 22+ IT Support jobs
Lead the teams that get our software securely into production and keep customers running, whether they use our cloud, AWS GovCloud or their own environments. You will report to the CEO, sit on the Senior Leadership Team and lead our DevOps and Support teams.
Security and compliance are part of our product, not an afterthought. You will be the accountable owner for how we ship, run and support it, and the technical voice of VisibleThread with customers and prospects.
- Own our AWS GovCloud environment and its compliance posture (FedRAMP, NIST 800-53, SOC 2).
- Own release from engineering into production, for our cloud and for customers who host VisibleThread themselves.
- Run cloud operations: availability, observability, incident response and cost across commercial AWS and GovCloud.
- Lead the secure SDLC and vulnerability management, plus CI/CD and developer tooling.
- Lead Support and be the final escalation point for customer issues, including on-premise and restricted environments.
- Build and develop the DevOps and Support teams, and be our technical adviser to strategic customers.
Requirements
- 12+ years in software, DevOps, SRE or platform engineering, with 5+ years leading technical teams, ideally across operations and customer support.
- Hands-on ownership of a FedRAMP, NIST 800-53 or similar government compliance program, ideally in AWS GovCloud.
- Deep experience running production workloads on AWS: availability, incident management, observability and cost.
- CI/CD and secure SDLC experience: SBOM, dependency and static scanning, remediation SLAs.
- Experience supporting software that customers run on premise, and enough Java/Spring depth to be credible with engineers.
- Comfort as a customer-facing technical leader, and experience leading remote teams across time zones.
- Experience using AI to automate operations, support or developer workflows.
- US citizenship.
Nice to have: Microsoft 365 GCC/GCC High or other US government cloud experience, Datadog or similar tools, and experience as accountable owner in a FedRAMP assessment.
VisibleThread builds document-intelligence software for proposal, bid and compliance teams in government agencies, defense contractors and regulated enterprises. Customers run it in our cloud, in AWS GovCloud, in their private cloud, on premises or in air-gapped environments.
Location: Virginia / Washington DC metro area, US; remote-friendly with regular overlap with our Ireland-based team (on-site expectations to be confirmed).
Benefits
Competitive Salary- Equity award
- Hybrid working: Remote with the requirement to work when required out of offices at Tyson's Corner
- Healthcare, Dental & 401k
- Chance to work with an exceptionally talented team
- Work in a fast paced, highly innovative environment, with exciting technology
VisibleThread is an equal opportunity employer.
Lead the teams that get our software securely into production and keep customers running, whether they use our cloud, AWS GovCloud or their own environments. You will report to the CEO, sit on the Senior Leadership Team and lead our DevOps and Support teams.
Security and compliance are part of our product, not an afterthought. You will be the accountable owner for how we ship, run and support it, and the technical voice of VisibleThread with customers and prospects.
- Own our AWS GovCloud environment and its compliance posture (FedRAMP, NIST 800-53, SOC 2).
- Own release from engineering into production, for our cloud and for customers who host VisibleThread themselves.
- Run cloud operations: availability, observability, incident response and cost across commercial AWS and GovCloud.
- Lead the secure SDLC and vulnerability management, plus CI/CD and developer tooling.
- Lead Support and be the final escalation point for customer issues, including on-premise and restricted environments.
- Build and develop the DevOps and Support teams, and be our technical adviser to strategic customers.
Requirements
- 12+ years in software, DevOps, SRE or platform engineering, with 5+ years leading technical teams, ideally across operations and customer support.
- Hands-on ownership of a FedRAMP, NIST 800-53 or similar government compliance program, ideally in AWS GovCloud.
- Deep experience running production workloads on AWS: availability, incident management, observability and cost.
- CI/CD and secure SDLC experience: SBOM, dependency and static scanning, remediation SLAs.
- Experience supporting software that customers run on premise, and enough Java/Spring depth to be credible with engineers.
- Comfort as a customer-facing technical leader, and experience leading remote teams across time zones.
- Experience using AI to automate operations, support or developer workflows.
- US citizenship.
Nice to have: Microsoft 365 GCC/GCC High or other US government cloud experience, Datadog or similar tools, and experience as accountable owner in a FedRAMP assessment.
VisibleThread builds document-intelligence software for proposal, bid and compliance teams in government agencies, defense contractors and regulated enterprises. Customers run it in our cloud, in AWS GovCloud, in their private cloud, on premises or in air-gapped environments.
Location: Virginia / Washington DC metro area, US; remote-friendly with regular overlap with our Ireland-based team (on-site expectations to be confirmed).
Benefits
Competitive Salary- Equity award
- Hybrid working: Remote with the requirement to work when required out of offices at Tyson's Corner
- Healthcare, Dental & 401k
- Chance to work with an exceptionally talented team
- Work in a fast paced, highly innovative environment, with exciting technology
VisibleThread is an equal opportunity employer.
See All 22 IT Support Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find IT Support JobsIT Support Job Market in Washington
Who's Hiring
IT Support Jobs in Washington: Frequently Asked Questions
How do I get a IT support job in Washington?
Focus your search on the federal government ecosystem, which drives a large share of Washington it support hiring, including civilian agencies, defense contractors, and managed service providers that hold government contracts. Familiarity with government IT environments, security clearance eligibility, and certifications like CompTIA Security+ or A+ give candidates a clear edge. Targeting employers in the NoMa, Capitol Hill, and Downtown corridors puts you closest to where openings concentrate.
Which companies hire IT supports in Washington?
Employers hiring it supports in Washington right now include Global Impact, TERRESTRIS, and Gointellects, based on current listings on Migrate Mate as of November 2026. Washington's it support market is shaped heavily by government contractors, federal agencies, large healthcare systems, and technology firms with public-sector clients.
Are there remote IT support jobs in Washington?
Yes, though availability depends on the role. Hands-on positions tied to government facilities or classified environments typically require on-site presence, while service desk and analytical roles are more remote-friendly. About 23% of it support openings tied to Washington are remote or hybrid as of November 2026. Roles focused on ticketing, software troubleshooting, and user account management tend to offer the most remote flexibility locally.
How can I get a IT support job in Washington with little or no experience?
The most realistic entry path in Washington is targeting help desk and tier-one service desk roles with government contractors or large healthcare networks like MedStar or Children's National. These employers regularly hire candidates who hold entry-level certifications such as CompTIA A+ even without a degree. Volunteering for IT support at nonprofits or community organizations in the District also builds local references and hands-on experience that Washington employers respond to.
Related Jobs in District of Columbia
See All 22 IT Support Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find IT Support Jobs