IT Support Jobs in Atlanta, GA
IT Support jobs in Atlanta are in active demand, concentrated in Midtown, Buckhead, and the Perimeter Center corridor, across enterprise technology, healthcare, and financial services. Employers posting roles right now include 4P Consulting, Docebo, and Starr Companies. Find a role that fits below and apply directly.
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Title: IT Operations Support III – Infrastructure Operations Center
Client: Southern Company Services
Location: Atlanta, GA 30308
Contract: 2 Years
Work Arrangement: Hybrid / Remote
Schedule: 24x7x365 Operations Center, fixed non-rotating schedule
Job Summary
We are seeking an experienced IT Operations Support III / Infrastructure Operations Analyst to support the Southern Company Infrastructure Operations Center (IOC).
This frontline role is responsible for 24x7x365 monitoring, diagnosis, troubleshooting, and first-line resolution across a distributed computing environment that includes Windows, Unix/Linux, web applications, enterprise storage, Oracle databases, SQL Server databases, and batch processing systems .
The ideal candidate will have strong infrastructure troubleshooting experience, excellent documentation skills, and prior experience supporting a 24x7 operations or command-center environment.
Key Responsibilities
Monitor enterprise infrastructure and respond to system events and alerts.
Provide first-line diagnosis and resolution for Windows, Unix/Linux, database, web, storage, and application issues.
Monitor and support batch processing across open systems.
Run and troubleshoot batch jobs using CA AutoSys and BMC Control-M .
Monitor backup processes supporting disaster recovery and business-critical applications.
Perform initial troubleshooting and recovery for abnormal application terminations.
Investigate infrastructure events impacting system health and availability.
Document incidents, troubleshooting actions, and resolutions in detail.
Coordinate repair and recovery activities with vendors and external service providers.
Work closely with infrastructure, application, network, and Technology Organization teams.
Escalate complex issues to appropriate technical support groups.
Support continuous improvement of monitoring tools, troubleshooting procedures, and operational documentation.
Communicate incident status, risks, problems, and resolution progress to management and technical teams.
Required Qualifications
Experience supporting enterprise computer systems and infrastructure.
Strong troubleshooting and analytical skills.
Working knowledge of:
Windows physical, virtual, and clustered servers
UNIX/Linux servers
SQL Server databases
Oracle databases
Microsoft Exchange
Internet Information Services (IIS)
Distributed File System (DFS)
Experience with infrastructure event monitoring and alert-management tools.
Experience running or supporting automated batch-processing environments.
Strong incident documentation and problem-resolution skills.
Professional written and verbal communication skills.
Ability to manage multiple priorities and respond effectively to critical system events.
Ability to work independently and collaboratively in a high-availability environment.
Preferred Qualifications
Education in Computer Science, Computer Information Systems, or a related field .
Approximately 5+ years of experience in a computer systems or infrastructure environment .
Previous experience in a 24x7x365 Operations Center, NOC, IOC, or production support environment .
Working knowledge of Oracle Unified Assurance (OUA) .
Experience with CA AutoSys .
Experience with BMC Control-M .
Experience supporting disaster recovery, enterprise monitoring, and production application environments.
Schedule Requirements
IOC operates 24 hours a day, 7 days a week, 365 days a year .
Position follows a fixed, non-rotating schedule .
Occasional extended hours, fill-in coverage, and on-call support may be required during critical events.
Key Skills
IT Operations | Infrastructure Operations | NOC | IOC | Windows Server | Linux | UNIX | Oracle | SQL Server | AutoSys | Control-M | OUA | IIS | DFS | Enterprise Monitoring | Incident Management | Batch Processing | Disaster Recovery | Production Support
Title: IT Operations Support III – Infrastructure Operations Center
Client: Southern Company Services
Location: Atlanta, GA 30308
Contract: 2 Years
Work Arrangement: Hybrid / Remote
Schedule: 24x7x365 Operations Center, fixed non-rotating schedule
Job Summary
We are seeking an experienced IT Operations Support III / Infrastructure Operations Analyst to support the Southern Company Infrastructure Operations Center (IOC).
This frontline role is responsible for 24x7x365 monitoring, diagnosis, troubleshooting, and first-line resolution across a distributed computing environment that includes Windows, Unix/Linux, web applications, enterprise storage, Oracle databases, SQL Server databases, and batch processing systems .
The ideal candidate will have strong infrastructure troubleshooting experience, excellent documentation skills, and prior experience supporting a 24x7 operations or command-center environment.
Key Responsibilities
Monitor enterprise infrastructure and respond to system events and alerts.
Provide first-line diagnosis and resolution for Windows, Unix/Linux, database, web, storage, and application issues.
Monitor and support batch processing across open systems.
Run and troubleshoot batch jobs using CA AutoSys and BMC Control-M .
Monitor backup processes supporting disaster recovery and business-critical applications.
Perform initial troubleshooting and recovery for abnormal application terminations.
Investigate infrastructure events impacting system health and availability.
Document incidents, troubleshooting actions, and resolutions in detail.
Coordinate repair and recovery activities with vendors and external service providers.
Work closely with infrastructure, application, network, and Technology Organization teams.
Escalate complex issues to appropriate technical support groups.
Support continuous improvement of monitoring tools, troubleshooting procedures, and operational documentation.
Communicate incident status, risks, problems, and resolution progress to management and technical teams.
Required Qualifications
Experience supporting enterprise computer systems and infrastructure.
Strong troubleshooting and analytical skills.
Working knowledge of:
Windows physical, virtual, and clustered servers
UNIX/Linux servers
SQL Server databases
Oracle databases
Microsoft Exchange
Internet Information Services (IIS)
Distributed File System (DFS)
Experience with infrastructure event monitoring and alert-management tools.
Experience running or supporting automated batch-processing environments.
Strong incident documentation and problem-resolution skills.
Professional written and verbal communication skills.
Ability to manage multiple priorities and respond effectively to critical system events.
Ability to work independently and collaboratively in a high-availability environment.
Preferred Qualifications
Education in Computer Science, Computer Information Systems, or a related field .
Approximately 5+ years of experience in a computer systems or infrastructure environment .
Previous experience in a 24x7x365 Operations Center, NOC, IOC, or production support environment .
Working knowledge of Oracle Unified Assurance (OUA) .
Experience with CA AutoSys .
Experience with BMC Control-M .
Experience supporting disaster recovery, enterprise monitoring, and production application environments.
Schedule Requirements
IOC operates 24 hours a day, 7 days a week, 365 days a year .
Position follows a fixed, non-rotating schedule .
Occasional extended hours, fill-in coverage, and on-call support may be required during critical events.
Key Skills
IT Operations | Infrastructure Operations | NOC | IOC | Windows Server | Linux | UNIX | Oracle | SQL Server | AutoSys | Control-M | OUA | IIS | DFS | Enterprise Monitoring | Incident Management | Batch Processing | Disaster Recovery | Production Support
See All 33 IT Support Jobs in Atlanta
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Find IT Support JobsIT Support Job Market in Atlanta
Who's Hiring
IT Support Jobs in Atlanta: Frequently Asked Questions
How do I get a it support job in Atlanta?
Focus your search on Atlanta's strongest hiring sectors: enterprise software companies clustered in Midtown, hospital and health system networks anchored along the I-285 corridor, and financial services firms headquartered in Buckhead. Candidates who stand out locally hold CompTIA A+ or Network+ certifications, have hands-on ticketing system experience, and can reference familiarity with the hybrid work environments Atlanta corporate employers now run.
Which companies hire it supports in Atlanta?
Atlanta it support roles are posted by 4P Consulting, Docebo, and Starr Companies and others right now, based on current listings on Migrate Mate as of November 2026. Atlanta's mix of Fortune 500 corporate headquarters, large health systems, and fast-growing technology firms means openings appear across a wide range of employer sizes and industries.
Are there remote it support jobs in Atlanta?
Yes, though remote availability depends heavily on the type of role: desk-side hardware support and on-site infrastructure work are almost always in-person, while help desk, IT coordination, and systems administration roles are more frequently hybrid or fully remote. About 56% of it support openings tied to Atlanta are remote or hybrid as of November 2026, reflecting the city's strong adoption of flexible work models among its large corporate and technology employers.
How can I get a it support job in Atlanta with little or no experience?
The most realistic entry path in Atlanta is landing a help desk or desktop support role with one of the city's large managed service providers or health systems, which regularly hire candidates who hold a CompTIA A+ certification even without prior professional experience. Atlanta Community Technical College and Georgia Piedmont Technical College both feed entry-level talent into local employers. Volunteering with nonprofit technology programs in Atlanta or completing an internship with a Midtown startup can also open the door to your first paid role.
See All 33 IT Support Jobs in Atlanta
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