IT Support Jobs in Georgia
IT Support jobs in Georgia concentrate heavily in technology, healthcare, financial services, and government contracting, with demand at every level from help desk technician to senior systems administrator. Atlanta, Augusta, and Savannah are the busiest hiring metros, anchored by employers like NCR Voyix, Delta Air Lines, and Emory Healthcare. The most in-demand specialties right now are endpoint management, cloud infrastructure support, and cybersecurity operations. Find a role that fits below and apply directly.
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Title: IT Operations Support III – Infrastructure Operations Center
Client: Southern Company Services
Location: Atlanta, GA 30308
Contract: 2 Years
Work Arrangement: Hybrid / Remote
Schedule: 24x7x365 Operations Center, fixed non-rotating schedule
Job Summary
We are seeking an experienced IT Operations Support III / Infrastructure Operations Analyst to support the Southern Company Infrastructure Operations Center (IOC).
This frontline role is responsible for 24x7x365 monitoring, diagnosis, troubleshooting, and first-line resolution across a distributed computing environment that includes Windows, Unix/Linux, web applications, enterprise storage, Oracle databases, SQL Server databases, and batch processing systems .
The ideal candidate will have strong infrastructure troubleshooting experience, excellent documentation skills, and prior experience supporting a 24x7 operations or command-center environment.
Key Responsibilities
Monitor enterprise infrastructure and respond to system events and alerts.
Provide first-line diagnosis and resolution for Windows, Unix/Linux, database, web, storage, and application issues.
Monitor and support batch processing across open systems.
Run and troubleshoot batch jobs using CA AutoSys and BMC Control-M .
Monitor backup processes supporting disaster recovery and business-critical applications.
Perform initial troubleshooting and recovery for abnormal application terminations.
Investigate infrastructure events impacting system health and availability.
Document incidents, troubleshooting actions, and resolutions in detail.
Coordinate repair and recovery activities with vendors and external service providers.
Work closely with infrastructure, application, network, and Technology Organization teams.
Escalate complex issues to appropriate technical support groups.
Support continuous improvement of monitoring tools, troubleshooting procedures, and operational documentation.
Communicate incident status, risks, problems, and resolution progress to management and technical teams.
Required Qualifications
Experience supporting enterprise computer systems and infrastructure.
Strong troubleshooting and analytical skills.
Working knowledge of:
Windows physical, virtual, and clustered servers
UNIX/Linux servers
SQL Server databases
Oracle databases
Microsoft Exchange
Internet Information Services (IIS)
Distributed File System (DFS)
Experience with infrastructure event monitoring and alert-management tools.
Experience running or supporting automated batch-processing environments.
Strong incident documentation and problem-resolution skills.
Professional written and verbal communication skills.
Ability to manage multiple priorities and respond effectively to critical system events.
Ability to work independently and collaboratively in a high-availability environment.
Preferred Qualifications
Education in Computer Science, Computer Information Systems, or a related field .
Approximately 5+ years of experience in a computer systems or infrastructure environment .
Previous experience in a 24x7x365 Operations Center, NOC, IOC, or production support environment .
Working knowledge of Oracle Unified Assurance (OUA) .
Experience with CA AutoSys .
Experience with BMC Control-M .
Experience supporting disaster recovery, enterprise monitoring, and production application environments.
Schedule Requirements
IOC operates 24 hours a day, 7 days a week, 365 days a year .
Position follows a fixed, non-rotating schedule .
Occasional extended hours, fill-in coverage, and on-call support may be required during critical events.
Key Skills
IT Operations | Infrastructure Operations | NOC | IOC | Windows Server | Linux | UNIX | Oracle | SQL Server | AutoSys | Control-M | OUA | IIS | DFS | Enterprise Monitoring | Incident Management | Batch Processing | Disaster Recovery | Production Support
Title: IT Operations Support III – Infrastructure Operations Center
Client: Southern Company Services
Location: Atlanta, GA 30308
Contract: 2 Years
Work Arrangement: Hybrid / Remote
Schedule: 24x7x365 Operations Center, fixed non-rotating schedule
Job Summary
We are seeking an experienced IT Operations Support III / Infrastructure Operations Analyst to support the Southern Company Infrastructure Operations Center (IOC).
This frontline role is responsible for 24x7x365 monitoring, diagnosis, troubleshooting, and first-line resolution across a distributed computing environment that includes Windows, Unix/Linux, web applications, enterprise storage, Oracle databases, SQL Server databases, and batch processing systems .
The ideal candidate will have strong infrastructure troubleshooting experience, excellent documentation skills, and prior experience supporting a 24x7 operations or command-center environment.
Key Responsibilities
Monitor enterprise infrastructure and respond to system events and alerts.
Provide first-line diagnosis and resolution for Windows, Unix/Linux, database, web, storage, and application issues.
Monitor and support batch processing across open systems.
Run and troubleshoot batch jobs using CA AutoSys and BMC Control-M .
Monitor backup processes supporting disaster recovery and business-critical applications.
Perform initial troubleshooting and recovery for abnormal application terminations.
Investigate infrastructure events impacting system health and availability.
Document incidents, troubleshooting actions, and resolutions in detail.
Coordinate repair and recovery activities with vendors and external service providers.
Work closely with infrastructure, application, network, and Technology Organization teams.
Escalate complex issues to appropriate technical support groups.
Support continuous improvement of monitoring tools, troubleshooting procedures, and operational documentation.
Communicate incident status, risks, problems, and resolution progress to management and technical teams.
Required Qualifications
Experience supporting enterprise computer systems and infrastructure.
Strong troubleshooting and analytical skills.
Working knowledge of:
Windows physical, virtual, and clustered servers
UNIX/Linux servers
SQL Server databases
Oracle databases
Microsoft Exchange
Internet Information Services (IIS)
Distributed File System (DFS)
Experience with infrastructure event monitoring and alert-management tools.
Experience running or supporting automated batch-processing environments.
Strong incident documentation and problem-resolution skills.
Professional written and verbal communication skills.
Ability to manage multiple priorities and respond effectively to critical system events.
Ability to work independently and collaboratively in a high-availability environment.
Preferred Qualifications
Education in Computer Science, Computer Information Systems, or a related field .
Approximately 5+ years of experience in a computer systems or infrastructure environment .
Previous experience in a 24x7x365 Operations Center, NOC, IOC, or production support environment .
Working knowledge of Oracle Unified Assurance (OUA) .
Experience with CA AutoSys .
Experience with BMC Control-M .
Experience supporting disaster recovery, enterprise monitoring, and production application environments.
Schedule Requirements
IOC operates 24 hours a day, 7 days a week, 365 days a year .
Position follows a fixed, non-rotating schedule .
Occasional extended hours, fill-in coverage, and on-call support may be required during critical events.
Key Skills
IT Operations | Infrastructure Operations | NOC | IOC | Windows Server | Linux | UNIX | Oracle | SQL Server | AutoSys | Control-M | OUA | IIS | DFS | Enterprise Monitoring | Incident Management | Batch Processing | Disaster Recovery | Production Support
See All 33 IT Support Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find IT Support JobsIT Support Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
IT Support Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Staffing & Recruiting
What Georgia Employers Look For
The qualifications that appear most often in IT support jobs across Georgia.
- CompTIA A+ certification or equivalent vendor credential required by most Georgia employers
- Associate or bachelor's degree in information technology, computer science, or a related field
- Hands-on experience troubleshooting Windows and macOS endpoints in a business environment
- Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong written and verbal communication skills for user-facing technical support
- Experience supporting Microsoft 365, Active Directory, and remote desktop tools
IT Support Jobs in Georgia: Frequently Asked Questions
How do you become a it support in Georgia?
Georgia has no state-issued license for it support roles, so entry centers on earning recognized industry credentials and building hands-on experience. Most Georgia employers expect at least a CompTIA A+ certification as a baseline, and many prefer candidates who have also completed an associate degree in information technology from a Georgia Technical College System school or a four-year program. From there, entry-level help desk roles at Georgia's large hospital systems, government agencies, or corporate headquarters are the standard starting point.
Which companies hire it supports in Georgia?
Companies currently hiring it supports in Georgia include Amazon, 4P Consulting, and QTS, per current listings on Migrate Mate as of November 2026. Georgia's concentration of Fortune 500 headquarters, major hospital networks, and federal contracting firms in the Atlanta metro creates consistent demand at multiple seniority levels year-round.
Which Georgia cities have the most it support jobs?
Atlanta, Dalton, and Stone Mountain have the most it support openings in Georgia. Atlanta dominates because it is home to a dense cluster of corporate headquarters, financial institutions, and healthcare systems, while Augusta and Savannah draw steady demand from government and military installations, large regional hospitals, and port-related logistics operations that require on-site technical support staff.
Are there remote it support jobs in Georgia?
Yes, but they are less common than in purely desk-based fields because much of it support work involves hands-on hardware, on-site troubleshooting, and in-person user assistance. About 45% of it support openings tied to Georgia are remote or hybrid as of November 2026, with remote arrangements most often found in roles focused on cloud administration, software provisioning, and tier-two or tier-three help desk work rather than frontline desktop support.
How can I get hired as a it support in Georgia with little or no experience?
The most realistic entry path is earning a CompTIA A+ certification and applying for help desk technician roles at Georgia's large healthcare systems or state government agencies, which regularly hire candidates without prior professional experience. Emory Healthcare, Grady Health System, and the Georgia Department of Administrative Services all run structured onboarding for new IT hires. Candidates who have completed a technical diploma through the Georgia Technical College System or a Google IT Support Professional Certificate often have an edge, and lateral moves from administrative or customer service roles within the same organization are a common starting point.
Where can I find and apply to it support jobs in Georgia?
You can find and apply to it support jobs in Georgia on Migrate Mate, which lists current Georgia openings across Atlanta, Augusta, Savannah, and the rest of the state. Find roles that fit your experience and apply directly.
See All 33 IT Support Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
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