IT Support Jobs in New York
IT Support jobs in New York are in strong and consistent demand, with openings concentrated in financial services, healthcare, media, and higher education and hiring active at every level from help desk technician through senior systems administrator. The busiest hiring markets are New York City, Buffalo, and Albany, where large employers such as JPMorgan Chase, NewYork-Presbyterian, and IBM maintain substantial technology workforces. The most sought-after specialties in New York listings include cloud infrastructure support, endpoint management, and cybersecurity fundamentals. Find a role that fits below and apply directly.
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Showing 5 of 457+ IT Support jobs
JOB DESCRIPTION
You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.
Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement.
Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professional, users facing updates.
To provide infrastructure administration functions.
Providing on-site cover as part of a shift arrangement.
Support inline with contracted business working hours.
Provide site support in remote offices when required.
Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities.
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service.
Providing daily ticket updates to ensure users are fully updated on updates.
Move equipment associated with service requests, inline with health and safety guidelines.
Performing asset inventory activities as needed.
End user training and guidance on the use of hardware and software.
Recommends and/or performs upgrades to end user devices.
This position requires the ability to work in a BAU and/or project-based environment.
JOB DESCRIPTION
You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.
Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement.
Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professional, users facing updates.
To provide infrastructure administration functions.
Providing on-site cover as part of a shift arrangement.
Support inline with contracted business working hours.
Provide site support in remote offices when required.
Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities.
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service.
Providing daily ticket updates to ensure users are fully updated on updates.
Move equipment associated with service requests, inline with health and safety guidelines.
Performing asset inventory activities as needed.
End user training and guidance on the use of hardware and software.
Recommends and/or performs upgrades to end user devices.
This position requires the ability to work in a BAU and/or project-based environment.
See All 457+ IT Support Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find IT Support JobsIT Support Jobs by City in New York
Where New York roles are concentrated, by current openings.
IT Support Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- New York University14
- City of New York13
- Point7211
- Bank of China USA10
- CB209
Top Industries Hiring
- Technology & Software146
- Investment & Asset Management48
- Education42
- Healthcare & Medical Services40
- Consulting & Professional Services39
What New York Employers Look For
The qualifications that appear most often in IT support jobs across New York.
- CompTIA A+ or equivalent certification recognized by New York employers
- Hands-on experience troubleshooting Windows and macOS environments
- Proficiency with help desk ticketing systems such as ServiceNow or Jira
- Working knowledge of Active Directory, Office 365, and network fundamentals
- Strong verbal and written communication skills for end-user support
- Associate or bachelor degree in information technology or a related field
IT Support Jobs in New York: Frequently Asked Questions
How do you become an IT support specialist in New York?
New York does not require a state-issued license for most IT support roles, so the path centers on credentials and experience. Employers consistently expect at least a CompTIA A+ certification, which validates foundational hardware and software skills. Many candidates pair that with an associate degree in information technology from a CUNY or SUNY campus, then build experience through internships or entry-level help desk positions before moving into more specialized support work.
How much do IT supports make in New York?
IT supports in New York earn a median of about $72,560 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $46,620 for the lowest 10% to over $109,340 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire IT support specialists in New York?
Employers hiring IT supports in New York right now include New York University, City of New York, and Point72, based on current listings on Migrate Mate as of June 2026. New York's dense concentration of financial institutions, hospital systems, and media companies means IT support hiring stays active year-round across a wide range of industries and organizational sizes.
Which New York cities have the most IT support jobs?
New York, Albany, and Rochester lead New York for IT support openings. New York City dominates because its financial services, healthcare, and corporate headquarters create constant demand, while Buffalo and Albany reflect growing technology investment tied to state government operations, university medical centers, and regional manufacturing and logistics employers that all require on-site and hybrid support staff.
Are there remote IT support jobs in New York?
Yes, but they're less common than in purely desk-based fields because many IT support tasks, such as hardware repair, on-site troubleshooting, and device provisioning, require physical presence. About 19% of IT support openings tied to New York are remote or hybrid as of June 2026, and those roles tend to focus on software troubleshooting, cloud platform support, and Tier 1 help desk functions that can be handled entirely over remote access tools.
How can I get hired as an IT support specialist in New York with little or no experience?
The most realistic entry path is earning a CompTIA A+ certification and applying to Tier 1 help desk roles at large New York employers such as hospital systems, CUNY and SUNY campuses, or city and state agencies, which regularly hire candidates without prior professional experience. CUNY Tech Works and SUNY's workforce development programs offer short-term IT training designed to bridge directly into these roles. Adjacent positions such as retail electronics technician or administrative coordinator with technology responsibilities are also common stepping stones.
Where can I find and apply to IT support jobs in New York?
You can find and apply to IT support jobs in New York on Migrate Mate, which lists current openings across the state updated in real time. Search the listings, find roles that match your experience and location, and apply directly to the employers posting them.
See All 457+ IT Support Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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