IT Support Jobs in New York
IT Support jobs in New York are concentrated in finance, healthcare, media, and higher education, with demand running from entry-level help desk roles through senior systems administrators and IT managers. New York City is the dominant hiring hub, with significant activity in Albany and Buffalo as well. Major employers with a lasting presence in the state include JPMorgan Chase, NewYork-Presbyterian Hospital, and IBM. Networking, cloud infrastructure support, and cybersecurity fundamentals are the most consistently sought specialties across New York listings. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 82+ IT Support jobs
Title: IT Support Analyst II
Location: Midtown
Org Unit: Desktop Support
Work Days:
Weekly Hours: 35.00
Exemption Status: Non-Exempt
Salary Range: $44.34 - $50.00
- As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
Provides remote and on-site support for workstations, laptops, printers, mobile, IoT and peripheral devices. This role fields customer questions and problems and uses technical knowledge to independently resolve the issue, or partner with the appropriate IT technical resource to identify the solution. This role also assists junior analysts, as needed, prior to determining need for escalation.
Job Responsibilities
- Researches, resolves and responds to incidents and requests reported by customers regarding end-user devices, (e.g. workstations, printers, etc.) along with some ancillary support for application issues.
- Uses systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
- May develop, maintain and/or disseminate departmental or functional specific policies and procedures. Will also be responsible for maintaining departmental standard operating procedures (SOP) manual if available.
- Triages complex issues that span across multiple technologies (Ex: Networking, Security).
- Addresses IT tickets at remote offices and buildings across multiple locations within NYC, including the boroughs.
- Uses a ticketing system to manage assigned cases. Logs all activities and case updates. Creates and maintains accurate asset records for all devices worked on.
- Assists clinical departments with coverage in a dedicated support capacity.
- Manages and configures devices' network connectivity, from port activation to IP assignment.
- Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences.
- Ensures that all devices meet institutional security standards in regards to encryption, management, and protection prior to connecting them to the network.
- Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements.
- Ensures metrics and service level agreements are upheld. Provides timely response to customers, in accordance with service level agreements.
- Contributes to and helps maintain the Knowledge Base.
- Coordinates and executes large scale hardware refreshes and office relocation projects.
- Provides white-glove service to Senior/Executive Leadership as needed.
- Assists junior analysts with incidents when able, prior to escalating to another technology group as needed.
Education
- Bachelor's Degree
Experience
Significant related experience (4+ years directly related) can be considered in lieu of degree.
Minimum of 2 years of IT Support in an Enterprise environment.
Following certifications not required, but preferred: CompTIA A+, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), HDI Desktop Support and/or ITIL Foundations.
Knowledge, Skills and Abilities
- Demonstrated experience with an IT Service Management ticketing system.
- Demonstrated experience supporting end-user services technology, including Windows and Mac OS desktop support, iOS and Android mobile device support and Exchange support in an Enterprise environment.
- Demonstrated ability to troubleshoot Apple and Windows computers, smartphones, tablets, printers, and IoT Devices.
- Familiar in navigation of various and generic OS/GUI systems of devices.
- Demonstrated knowledge of Citrix environment and virtualization technologies.
- Familiar with escalation processes regarding other technology groups.
- Demonstrated experience with network connectivity troubleshooting.
- Able to work in both individual contributor and team setting to accomplish goals.
- Demonstrated ability to work with minimal supervision in various remote offices and locations throughout NY.
Licenses and Certifications
Working Conditions/Physical Demands
Ability to work flexible hours, including weekends, early mornings and/or late nights.
Position requires working in an office environment where there are some physical discomforts such as dust, dirt and noise.
Light travel between office locations, primarily within NYC is required.
Occasional meetings or clinical staff interactions in typical patient care areas may be required, though direct patient exposure is not expected.
Occasional moving of computer equipment or similar objects up to approximately 25 lbs. may be required.
As a technology services professional you will have exposure and/or access to confidential information, including highly regulated and highly sensitive data, as part of your normal duties. Such data may include protected health information personally identifiable information, student and financial data, staff data and research data. Access to data within systems that contain significant portions of confidential records will be necessary to do your job however, viewing of that information in individual detail is generally incidental. The privacy training course is required to be completed annually by all employees.
Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Title: IT Support Analyst II
Location: Midtown
Org Unit: Desktop Support
Work Days:
Weekly Hours: 35.00
Exemption Status: Non-Exempt
Salary Range: $44.34 - $50.00
- As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
Provides remote and on-site support for workstations, laptops, printers, mobile, IoT and peripheral devices. This role fields customer questions and problems and uses technical knowledge to independently resolve the issue, or partner with the appropriate IT technical resource to identify the solution. This role also assists junior analysts, as needed, prior to determining need for escalation.
Job Responsibilities
- Researches, resolves and responds to incidents and requests reported by customers regarding end-user devices, (e.g. workstations, printers, etc.) along with some ancillary support for application issues.
- Uses systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
- May develop, maintain and/or disseminate departmental or functional specific policies and procedures. Will also be responsible for maintaining departmental standard operating procedures (SOP) manual if available.
- Triages complex issues that span across multiple technologies (Ex: Networking, Security).
- Addresses IT tickets at remote offices and buildings across multiple locations within NYC, including the boroughs.
- Uses a ticketing system to manage assigned cases. Logs all activities and case updates. Creates and maintains accurate asset records for all devices worked on.
- Assists clinical departments with coverage in a dedicated support capacity.
- Manages and configures devices' network connectivity, from port activation to IP assignment.
- Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences.
- Ensures that all devices meet institutional security standards in regards to encryption, management, and protection prior to connecting them to the network.
- Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements.
- Ensures metrics and service level agreements are upheld. Provides timely response to customers, in accordance with service level agreements.
- Contributes to and helps maintain the Knowledge Base.
- Coordinates and executes large scale hardware refreshes and office relocation projects.
- Provides white-glove service to Senior/Executive Leadership as needed.
- Assists junior analysts with incidents when able, prior to escalating to another technology group as needed.
Education
- Bachelor's Degree
Experience
Significant related experience (4+ years directly related) can be considered in lieu of degree.
Minimum of 2 years of IT Support in an Enterprise environment.
Following certifications not required, but preferred: CompTIA A+, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), HDI Desktop Support and/or ITIL Foundations.
Knowledge, Skills and Abilities
- Demonstrated experience with an IT Service Management ticketing system.
- Demonstrated experience supporting end-user services technology, including Windows and Mac OS desktop support, iOS and Android mobile device support and Exchange support in an Enterprise environment.
- Demonstrated ability to troubleshoot Apple and Windows computers, smartphones, tablets, printers, and IoT Devices.
- Familiar in navigation of various and generic OS/GUI systems of devices.
- Demonstrated knowledge of Citrix environment and virtualization technologies.
- Familiar with escalation processes regarding other technology groups.
- Demonstrated experience with network connectivity troubleshooting.
- Able to work in both individual contributor and team setting to accomplish goals.
- Demonstrated ability to work with minimal supervision in various remote offices and locations throughout NY.
Licenses and Certifications
Working Conditions/Physical Demands
Ability to work flexible hours, including weekends, early mornings and/or late nights.
Position requires working in an office environment where there are some physical discomforts such as dust, dirt and noise.
Light travel between office locations, primarily within NYC is required.
Occasional meetings or clinical staff interactions in typical patient care areas may be required, though direct patient exposure is not expected.
Occasional moving of computer equipment or similar objects up to approximately 25 lbs. may be required.
As a technology services professional you will have exposure and/or access to confidential information, including highly regulated and highly sensitive data, as part of your normal duties. Such data may include protected health information personally identifiable information, student and financial data, staff data and research data. Access to data within systems that contain significant portions of confidential records will be necessary to do your job however, viewing of that information in individual detail is generally incidental. The privacy training course is required to be completed annually by all employees.
Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
See All 82 IT Support Jobs in New York
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Find IT Support JobsIT Support Jobs by City in New York
Where New York roles are concentrated, by current openings.
IT Support Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
- Science & Research
- Technology & Software
- Investment & Asset Management
What New York Employers Look For
The qualifications that appear most often in IT support jobs across New York.
- CompTIA A+ or equivalent certification recognized by New York employers
- Experience troubleshooting Windows and macOS environments in a professional setting
- Familiarity with Active Directory, user account management, and group policy
- Hands-on experience supporting Microsoft 365 or Google Workspace deployments
- Strong verbal communication skills for end-user support in high-volume environments
- Associate or bachelor's degree in information technology, computer science, or related field
IT Support Jobs in New York: Frequently Asked Questions
How do you become a it support in New York?
New York does not require a state-issued license to work in IT support, so the path runs through education and certification. Most employers expect at least a high school diploma plus an industry credential such as CompTIA A+, Network+, or Microsoft certifications. Many candidates complete an associate degree at a CUNY or SUNY campus, which opens doors at healthcare systems, universities, and financial firms across the state.
Which companies hire it supports in New York?
Companies currently hiring it supports in New York include CB20, Parsons, and xperteks, per current listings on Migrate Mate as of September 2026. New York's concentration of financial institutions, hospital networks, and large universities means IT support demand stays high year-round across a wide range of industries and organization sizes.
Which New York cities have the most it support jobs?
New York, Bronx, and Syracuse have the most IT support openings in New York. New York City dominates because of its density of financial firms, hospitals, and media companies, while Albany draws demand from state government agencies and healthcare networks, and Buffalo's growing tech and healthcare sectors anchor activity in western New York.
Are there remote it support jobs in New York?
Yes, but they're less common than in purely desk-based fields, since much of IT support involves on-site hardware and in-person troubleshooting. About 46% of IT support openings tied to New York are remote or hybrid as of September 2026, and those roles tend to focus on cloud platforms, software helpdesk, and Tier 1 ticketing rather than physical infrastructure.
How can I get hired as a it support in New York with little or no experience?
The most realistic entry point is a help desk or IT technician role at a CUNY or SUNY campus, a New York City Health + Hospitals facility, or a state agency, all of which regularly hire candidates with certifications but no professional experience. Earning a CompTIA A+ certification before applying gives a clear edge. Lateral moves from customer service or administrative assistant roles at tech-heavy New York employers also convert well into IT support positions.
Where can I find and apply to it support jobs in New York?
You can find and apply to IT support jobs in New York on Migrate Mate, which lists current openings from employers across the state. Search the available roles, find the ones that match your experience and location, and apply directly to the ones that fit.
See All 82 IT Support Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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