IT Support Jobs in Pennsylvania
IT Support jobs in Pennsylvania draw consistent demand from the state's large healthcare systems, financial services firms, higher education institutions, and government agencies, with openings at every level from entry-level help desk to senior systems administrator. Philadelphia and Pittsburgh anchor most of the hiring, with a secondary market in Harrisburg tied to state government and insurance, and employers like Penn Medicine, UPMC, and Comcast regularly posting roles. The most in-demand specialties are endpoint management, cloud infrastructure support, and cybersecurity fundamentals. See the openings below and apply to the ones that match your experience.
Find IT Support JobsOverview
Showing 4 of 60+ IT Support jobs
Why FMH
Every day, someone receives a life-changing diagnosis. Getting the right medication should be straightforward - but too often it isn’t.
Specialty medications move through a complex network of providers, health plans, pharmacies, and manufacturers. Administrative delays, disconnected systems, and limited visibility can slow treatment when time matters most.
Free Market Health exists to make that process work better.
Our technology connects stakeholders across the specialty pharmacy ecosystem, helping prescriptions reach the right pharmacy while improving visibility, reducing friction, and keeping treatment moving forward for the patients who depend on them. We focus on the most important stakeholder of all: the patient.
Your impact
Free Market Health is seeking a customer-focused IT Support Engineer who is passionate about delivering an exceptional technology support experience. In this role, you will serve as a primary point of contact for employees seeking technical assistance and will help ensure reliable access to the systems, devices, and applications they need to do their best work.
The ideal candidate combines strong technical troubleshooting skills with excellent communication and a service-oriented mindset. You will resolve technical issues, maintain support documentation, identify recurring trends, and contribute to the ongoing improvement of IT services across the organization
What You’ll Do
- Resolve employee support requests within established service-level expectations while maintaining a high level of customer satisfaction.
- Deliver responsive, professional, and “white-glove” technology support to employees across the organization.
- Troubleshoot hardware, software, operating system, network, and application issues.
- Support infrastructure, end-user systems, and access to cloud-based applications.
- Document support activities, issue resolutions, and process improvements within the ticketing system.
- Create, maintain, and improve IT support documentation, knowledge-base articles, and user guides.
- Identify recurring incidents, support trends, and potential root causes to help prevent future issues.
- Communicate technical information clearly to employees with varying levels of technical knowledge.
- Collaborate with Technology team members and business stakeholders to resolve complex issues.
- Provide technology guidance and consultation to teams throughout the organization.
- Continuously build your technical knowledge and stay curious about emerging technologies and support practices.
What We’re Looking For
- 3+ years experience in supporting enterprise technology environments.
- A strong commitment to customer service and the ability to treat every employee as a valued customer.
- Strong troubleshooting, critical-thinking, and problem-solving skills.
- Excellent written and verbal communication skills.
- A professional, approachable, and service-oriented demeanor.
- The ability to remain calm and effective in a fast-paced support environment.
- Strong attention to detail and organizational skills.
- Curiosity, initiative, and a proactive approach to solving problems.
- Familiarity with Windows and macOS operating systems.
- An understanding of Microsoft 365 administration environments.
- Familiarity with Atlassian products, including Jira.
- Experience creating or maintaining technical documentation and knowledge-base content.
- The ability to explain technical concepts to both technical and nontechnical audiences.
- Familiarity with supporting technology in a HIPAA-regulated environment.
Nice to Haves
- Experience managing mobile devices and endpoints through Microsoft Intune.
- Experience with PowerShell, Python, command-line tools, or similar scripting technologies.
- An associate degree or at least two years of college education in a technology-related field, or a minimum of two years of relevant professional experience.
Life at FMH
We’re building more than a company. We’re building a team of ambitious, curious people who are passionate about solving meaningful problems, growing their careers, and genuinely enjoying the journey together.
Based in Pittsburgh’s Strip District, FMH draws inspiration from the city we call home. Our value of Grit isn’t just a word on a wall. It’s a mindset inspired by the city around us: showing up, rolling up our sleeves, and finding a way forward no matter the challenge.
As FMH continues to grow, so do the opportunities for our people to leave their mark. Guided by our core values of Integrity, Adaptability, Grit, and Collaboration, we foster an environment where trust is earned, new ideas are welcomed, challenges are embraced, and success is shared. You will be surrounded by people who care deeply about the work they do and the people they do it with.
Together, we’re building something special, and we’re just getting started.
Benefits
- Unlimited PTO
- 100% employer-paid individual medical, dental, and vision premiums
- Employer HSA contribution
- Paid parental leave
- 401(k) match
- Transportation and parking benefits
- Flexible, collaborative work environment
Benefit eligibility is based on employment status.
Build What’s Next With Us
Healthcare is evolving - and so are we.
If you’re excited by meaningful challenges, collaborative teammates, and the opportunity to help build a growing healthcare technology company, we’d love to hear from you.
Equal Opportunity Employer
Free Market Health is proud to be an Equal Opportunity Employer.
We believe that a diverse and inclusive workplace makes us better teammates and problem solvers and we encourage all qualified individuals to apply. Employment decisions are based on business needs, qualifications, and merit.
FMH is also committed to providing reasonable accommodations throughout the hiring process. If you require assistance or accommodation due to a disability, we will work with you to meet your needs.
Why FMH
Every day, someone receives a life-changing diagnosis. Getting the right medication should be straightforward - but too often it isn’t.
Specialty medications move through a complex network of providers, health plans, pharmacies, and manufacturers. Administrative delays, disconnected systems, and limited visibility can slow treatment when time matters most.
Free Market Health exists to make that process work better.
Our technology connects stakeholders across the specialty pharmacy ecosystem, helping prescriptions reach the right pharmacy while improving visibility, reducing friction, and keeping treatment moving forward for the patients who depend on them. We focus on the most important stakeholder of all: the patient.
Your impact
Free Market Health is seeking a customer-focused IT Support Engineer who is passionate about delivering an exceptional technology support experience. In this role, you will serve as a primary point of contact for employees seeking technical assistance and will help ensure reliable access to the systems, devices, and applications they need to do their best work.
The ideal candidate combines strong technical troubleshooting skills with excellent communication and a service-oriented mindset. You will resolve technical issues, maintain support documentation, identify recurring trends, and contribute to the ongoing improvement of IT services across the organization
What You’ll Do
- Resolve employee support requests within established service-level expectations while maintaining a high level of customer satisfaction.
- Deliver responsive, professional, and “white-glove” technology support to employees across the organization.
- Troubleshoot hardware, software, operating system, network, and application issues.
- Support infrastructure, end-user systems, and access to cloud-based applications.
- Document support activities, issue resolutions, and process improvements within the ticketing system.
- Create, maintain, and improve IT support documentation, knowledge-base articles, and user guides.
- Identify recurring incidents, support trends, and potential root causes to help prevent future issues.
- Communicate technical information clearly to employees with varying levels of technical knowledge.
- Collaborate with Technology team members and business stakeholders to resolve complex issues.
- Provide technology guidance and consultation to teams throughout the organization.
- Continuously build your technical knowledge and stay curious about emerging technologies and support practices.
What We’re Looking For
- 3+ years experience in supporting enterprise technology environments.
- A strong commitment to customer service and the ability to treat every employee as a valued customer.
- Strong troubleshooting, critical-thinking, and problem-solving skills.
- Excellent written and verbal communication skills.
- A professional, approachable, and service-oriented demeanor.
- The ability to remain calm and effective in a fast-paced support environment.
- Strong attention to detail and organizational skills.
- Curiosity, initiative, and a proactive approach to solving problems.
- Familiarity with Windows and macOS operating systems.
- An understanding of Microsoft 365 administration environments.
- Familiarity with Atlassian products, including Jira.
- Experience creating or maintaining technical documentation and knowledge-base content.
- The ability to explain technical concepts to both technical and nontechnical audiences.
- Familiarity with supporting technology in a HIPAA-regulated environment.
Nice to Haves
- Experience managing mobile devices and endpoints through Microsoft Intune.
- Experience with PowerShell, Python, command-line tools, or similar scripting technologies.
- An associate degree or at least two years of college education in a technology-related field, or a minimum of two years of relevant professional experience.
Life at FMH
We’re building more than a company. We’re building a team of ambitious, curious people who are passionate about solving meaningful problems, growing their careers, and genuinely enjoying the journey together.
Based in Pittsburgh’s Strip District, FMH draws inspiration from the city we call home. Our value of Grit isn’t just a word on a wall. It’s a mindset inspired by the city around us: showing up, rolling up our sleeves, and finding a way forward no matter the challenge.
As FMH continues to grow, so do the opportunities for our people to leave their mark. Guided by our core values of Integrity, Adaptability, Grit, and Collaboration, we foster an environment where trust is earned, new ideas are welcomed, challenges are embraced, and success is shared. You will be surrounded by people who care deeply about the work they do and the people they do it with.
Together, we’re building something special, and we’re just getting started.
Benefits
- Unlimited PTO
- 100% employer-paid individual medical, dental, and vision premiums
- Employer HSA contribution
- Paid parental leave
- 401(k) match
- Transportation and parking benefits
- Flexible, collaborative work environment
Benefit eligibility is based on employment status.
Build What’s Next With Us
Healthcare is evolving - and so are we.
If you’re excited by meaningful challenges, collaborative teammates, and the opportunity to help build a growing healthcare technology company, we’d love to hear from you.
Equal Opportunity Employer
Free Market Health is proud to be an Equal Opportunity Employer.
We believe that a diverse and inclusive workplace makes us better teammates and problem solvers and we encourage all qualified individuals to apply. Employment decisions are based on business needs, qualifications, and merit.
FMH is also committed to providing reasonable accommodations throughout the hiring process. If you require assistance or accommodation due to a disability, we will work with you to meet your needs.
See All 60 IT Support Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find IT Support JobsIT Support Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
IT Support Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Pennsylvania Employers Look For
The qualifications that appear most often in IT support jobs across Pennsylvania.
- CompTIA A+ certification or equivalent industry credential required or strongly preferred
- Demonstrated experience troubleshooting Windows and Microsoft 365 environments
- Associate or bachelor's degree in information technology, computer science, or related field
- Hands-on experience with ticketing systems such as ServiceNow or Jira
- Working knowledge of networking fundamentals including TCP/IP, DNS, and VPN
- Strong written and verbal communication skills for end-user support interactions
IT Support Jobs in Pennsylvania: Frequently Asked Questions
How do you become a it support in Pennsylvania?
Pennsylvania does not require a state-issued license to work in IT support, so the path runs through education and vendor certifications. Most employers expect at least a high school diploma alongside an industry credential such as CompTIA A+ or Microsoft Certified Professional. Community colleges across the state, including the Pennsylvania State System of Higher Education schools, offer two-year IT programs that combine coursework with hands-on lab work and are recognized by major in-state employers.
Which companies hire it supports in Pennsylvania?
Pennsylvania it support roles are posted by WebFX, Amazon, and Gr8ttek and others right now, based on current listings on Migrate Mate as of November 2026. Pennsylvania's concentration of large hospital networks, insurance carriers, and state government agencies means IT support demand is particularly stable year-round across the state.
Which Pennsylvania cities have the most it support jobs?
Pittsburgh, Philadelphia, and Harrisburg have the most IT support openings in Pennsylvania right now. Philadelphia leads because of its dense cluster of hospital systems, financial firms, and corporate headquarters, Pittsburgh follows with major healthcare and university employers, and Harrisburg draws consistent volume from state government agencies and the insurance sector that anchors its economy.
Are there remote it support jobs in Pennsylvania?
Yes, though a meaningful share of roles still require on-site presence for hands-on hardware and end-user work. About 20% of it support openings tied to Pennsylvania are remote or hybrid as of November 2026, reflecting a mix of on-site help desk and field roles alongside fully remote positions. Roles focused on cloud administration, software support, and enterprise systems monitoring are the most likely to be fully remote.
How can I get hired as a it support in Pennsylvania with little or no experience?
The most realistic entry path is a help desk or tier-one support role, which large Pennsylvania employers in healthcare and higher education regularly fill with candidates who hold a CompTIA A+ and no prior job history. UPMC and Penn Medicine both run structured IT associate programs for new graduates, and Pennsylvania's community college systems feed directly into these pipelines. Candidates moving from customer service or administrative roles also land entry-level support positions frequently, especially when they pair the transition with a vendor certification.
Where can I find and apply to it support jobs in Pennsylvania?
You can find and apply to IT support jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings from employers across the state. Search for roles that match your experience level and specialization, then apply directly to the ones that fit.
See All 60 IT Support Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find IT Support Jobs