IT Support Jobs in Florida
IT Support jobs in Florida are concentrated in healthcare systems, financial services, defense contracting, and tourism technology, with demand at every level from entry-level help desk technician to senior systems administrator. Miami, Tampa, and Orlando account for the largest share of openings, where employers like AdventHealth, Lockheed Martin, and Citigroup maintain substantial IT operations requiring ongoing support staff. The most consistently sought specialties are endpoint management, cloud infrastructure support, and cybersecurity help desk. See the openings below and apply to the ones that match your experience.
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ABOUT THE ROLE
The company is hiring a Tier 1 IT Support Specialist to be the first point of contact for its help desk, reporting to the IT Support Manager. You will answer incoming calls, log and route tickets, and resolve common technical issues on the first call whenever possible.
This is an ideal entry point for a recent graduate or someone with about a year of support experience who wants to build a career in IT. The role is fully onsite in downtown Miami, 5 days per week.
KEY RESPONSIBILITIES
- Answer incoming help desk calls, emails, and chats in a friendly and professional manner.
- Log every request in the ticketing system with clear, accurate notes.
- Route calls and tickets to the right Tier 2 team or specialist when issues need escalation.
- Perform basic troubleshooting for desktops, laptops, printers, phones, and common software.
- Reset passwords, unlock accounts, and help users with MFA and login issues.
- Walk users through simple fixes step by step, including connectivity and VPN issues.
- Follow up with users to confirm issues are resolved and close tickets promptly.
- Help set up new hire equipment and accounts as needed.
- Contribute to the knowledge base by documenting common issues and fixes.
REQUIRED QUALIFICATIONS
- 0–1 year of IT support, help desk, or customer service experience; recent graduates are encouraged to apply.
- Basic knowledge of Windows, Microsoft Office/365, and common hardware.
- Strong phone etiquette, patience, and a customer-first attitude.
- Clear verbal and written communication skills.
- Ability to stay organized and handle multiple requests at once.
- Must be able to work onsite in downtown Miami, FL, 5 days per week.
PREFERRED QUALIFICATIONS
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+ or similar entry-level certification.
- Exposure to a ticketing system such as ServiceNow, Zendesk, or Jira Service Management.
- Familiarity with Active Directory or Microsoft Entra ID for account and password management.
- Bilingual in English and Spanish.
- Hands-on training and a clear path to grow into Tier 2 and systems roles.
Pay: $18.00 - $20.00 per hour
Expected hours: 40.0 per week
Work Location: In person
See All 97 IT Support Jobs in Florida
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Find IT Support JobsIT Support Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
IT Support Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Construction & Real Estate
What Florida Employers Look For
The qualifications that appear most often in IT support jobs across Florida.
- CompTIA A+ or CompTIA Network+ certification required or strongly preferred
- One to three years of hands-on desktop, network, or helpdesk support experience
- Proficiency with Windows 10/11 and Microsoft 365 administration and troubleshooting
- Experience with ticketing systems such as ServiceNow, Jira Service Management, or Remedy
- Ability to support end users on-site at Florida office locations or data centers
- Familiarity with Active Directory, VPN configuration, and basic network troubleshooting
IT Support Jobs in Florida: Frequently Asked Questions
How do you become a it support in Florida?
Florida does not require a state-issued license to work in IT support, so the path centers on earning industry-recognized certifications and gaining hands-on experience. CompTIA A+ is the most widely recognized entry credential among Florida employers and is accepted across sectors including healthcare, government, and defense. An associate degree in information technology from a Florida College System institution or a state university pairs well with that certification and is often preferred by larger employers.
Which companies hire it supports in Florida?
Florida it support roles are posted by Amazon, Nova Southeastern University, and Burger King and others right now, based on current listings on Migrate Mate as of November 2026. Florida's mix of large hospital networks, defense contractors, financial institutions, and hospitality technology companies creates consistent demand across the state year-round.
Which Florida cities have the most it support jobs?
Orlando, Miami, and Fort Lauderdale have the most it support openings in Florida right now. Miami's concentration of financial services firms, international corporate headquarters, and healthcare networks drives demand in South Florida, while Orlando's tourism technology infrastructure and Tampa's growing defense and cybersecurity sector explain strong hiring activity in those metros even outside the major downtown cores.
Are there remote it support jobs in Florida?
Yes, but they are less common than in purely desk-based roles, since much of IT support requires on-site hardware troubleshooting, physical network access, and in-person end-user assistance. About 24% of it support openings tied to Florida are remote or hybrid as of November 2026, with remote work most common in tier-two helpdesk, cloud administration, and software support roles that do not require hands-on device access.
How can I get hired as a it support in Florida with little or no experience?
The most realistic entry path is a CompTIA A+ certification combined with an application to help desk or desktop support associate roles at large Florida employers, particularly hospital networks like AdventHealth or HCA Florida, which run structured onboarding programs for early-career technicians. Florida College System institutions such as Valencia College and Miami Dade College offer IT support apprenticeship and internship pipelines that connect students directly to employers before graduation. Moving laterally from roles like office administrator or audiovisual technician, where informal IT troubleshooting is common, also opens doors.
Where can I find and apply to it support jobs in Florida?
You can find and apply to it support jobs in Florida on Migrate Mate, which lists current openings tied to Florida employers. Search the listings, identify the roles that match your experience level and preferred location, and apply directly to the ones that fit.
See All 97 IT Support Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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