J-1 Visa Product Support Engineer Jobs
Product Support Engineer roles in the United States are accessible to exchange visitors through the J-1 Trainee or Intern program categories, depending on your career stage. Securing sponsorship requires a designated sponsor organization to issue your DS-2019, so identifying host employers familiar with the J-1 host agreement process is your first real hurdle.
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Get Access To All JobsINTRODUCTION
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
ABOUT THE ROLE
Skydio is looking for a highly motivated individual currently enrolled or recently graduated from a hardware-related engineering degree program to intern with the Skydio Product Support Engineer (PSE) team this summer. During this 8-10 week program, you’ll utilize your knowledge of electrical/mechanical engineering along with basic software skills to assist in root cause failure investigations, triage technical customer failure escalation reports to various Skydio Engineering teams, and work with the manufacturing teams on quality improvement signals coming from customers. You’ll also collaborate with other PSEs to perform key operational tasks along with tool and process improvements benefiting Technical Support Representatives (TSR) and Product Engineering teams. This role is ideal for someone looking to gain practical insights into how IoT products are designed, built, and supported as they prepare to enter the full-time employment market.
LOCATION
This is an office-based 40-hour/week position that requires at least 3 days/week onsite at our HQ in San Mateo, CA.
HOW YOU'LL MAKE AN IMPACT
- Assist with customer failure analysis triage involving Skydio drones, docks, and accessories.
- Assist with work to identify product failures that require Engineering or Manufacturing changes.
- Help with proactive product quality initiatives involving customers and product updates/upgrades.
- Make improvements to diagnostic processes used by Skydio Support team TSRs to troubleshoot and resolve customer issues.
- Assist other PSEs in creating content for weekly/monthly feature/bug prioritization and planning meetings with Product teams.
- Assist TSRs and PSEs in swarming high-priority product incidences to mitigate operational downtime risk.
- Build analytics dashboards in Databricks and use data to inform decision making.
BASIC QUALIFICATIONS
- Currently pursuing a degree in Electrical, Mechanical, Industrial Engineering (or a related field).
- Have basic software development knowledge, preferably with C++, Python, Cloud VMs, analytics platforms (e.g., Databricks/SQL) and a solid grasp of AI (e.g., Claude, LLMs).
- Strong technical troubleshooting and problem-solving skills, and familiarity with triage and escalation workflows.
- Understanding of network architecture/troubleshooting for WiFi and 5G LTE cellular networks.
- Experience performing hardware failure analysis and related tasks at a project level.
- Familiarity with autonomous robotics and IoT software concepts.
- Ability to work autonomously, with excellent interpersonal and written communication skills.
- Ability to efficiently collaborate with others to quickly create high-impact solutions.
COMPENSATION
- The hourly rate for this position is $47/hr for Undergrad, $53/hr for Graduate students, and $58/hr for PhD students*. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
Interns are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
- Compensation for certain positions may vary based on the position’s location.
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
INTRODUCTION
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
ABOUT THE ROLE
Skydio is looking for a highly motivated individual currently enrolled or recently graduated from a hardware-related engineering degree program to intern with the Skydio Product Support Engineer (PSE) team this summer. During this 8-10 week program, you’ll utilize your knowledge of electrical/mechanical engineering along with basic software skills to assist in root cause failure investigations, triage technical customer failure escalation reports to various Skydio Engineering teams, and work with the manufacturing teams on quality improvement signals coming from customers. You’ll also collaborate with other PSEs to perform key operational tasks along with tool and process improvements benefiting Technical Support Representatives (TSR) and Product Engineering teams. This role is ideal for someone looking to gain practical insights into how IoT products are designed, built, and supported as they prepare to enter the full-time employment market.
LOCATION
This is an office-based 40-hour/week position that requires at least 3 days/week onsite at our HQ in San Mateo, CA.
HOW YOU'LL MAKE AN IMPACT
- Assist with customer failure analysis triage involving Skydio drones, docks, and accessories.
- Assist with work to identify product failures that require Engineering or Manufacturing changes.
- Help with proactive product quality initiatives involving customers and product updates/upgrades.
- Make improvements to diagnostic processes used by Skydio Support team TSRs to troubleshoot and resolve customer issues.
- Assist other PSEs in creating content for weekly/monthly feature/bug prioritization and planning meetings with Product teams.
- Assist TSRs and PSEs in swarming high-priority product incidences to mitigate operational downtime risk.
- Build analytics dashboards in Databricks and use data to inform decision making.
BASIC QUALIFICATIONS
- Currently pursuing a degree in Electrical, Mechanical, Industrial Engineering (or a related field).
- Have basic software development knowledge, preferably with C++, Python, Cloud VMs, analytics platforms (e.g., Databricks/SQL) and a solid grasp of AI (e.g., Claude, LLMs).
- Strong technical troubleshooting and problem-solving skills, and familiarity with triage and escalation workflows.
- Understanding of network architecture/troubleshooting for WiFi and 5G LTE cellular networks.
- Experience performing hardware failure analysis and related tasks at a project level.
- Familiarity with autonomous robotics and IoT software concepts.
- Ability to work autonomously, with excellent interpersonal and written communication skills.
- Ability to efficiently collaborate with others to quickly create high-impact solutions.
COMPENSATION
- The hourly rate for this position is $47/hr for Undergrad, $53/hr for Graduate students, and $58/hr for PhD students*. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
Interns are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
- Compensation for certain positions may vary based on the position’s location.
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
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Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Product Support Engineer
Align your training plan to technical support duties
Your DS-2019 requires a detailed training plan listing specific competencies. Map your objectives to product support tasks like log analysis, escalation workflows, and API troubleshooting so your designated sponsor can accurately categorize your program.
Verify your program category before applying
Current students typically qualify under the J-1 Intern category, while early-career professionals with a degree in hand use the Trainee category. Applying under the wrong category delays DS-2019 issuance and can force you to restart with a different designated sponsor.
Target host employers with prior J-1 host agreements
Companies that have previously signed a host agreement with a designated sponsor organization understand their obligations around supervision and training plan compliance. Use Migrate Mate to surface Product Support Engineer roles at employers already familiar with J-1 hosting requirements.
Confirm the role meets specialty occupation criteria
Designated sponsors assess whether your host employer role is substantive enough to justify exchange visitor status. Review the O*NET profile for Product Support Engineer to document the technical knowledge requirements your position actually demands.
Ask the host employer about the two-year rule upfront
Depending on your home country and funding source, your J-1 may carry a two-year home residency requirement before you can change to certain other visa statuses. Raise this with the hiring manager before accepting an offer to avoid surprises during any future status change.
Prepare your credential documents before sponsor outreach
Designated sponsors require official transcripts, a degree certificate or enrollment letter, and proof of English proficiency before issuing a DS-2019. Gather certified translations of any non-English documents early, since missing paperwork is the most common reason training program approvals stall.
Product Support Engineer jobs are hiring across the US. Find yours.
Find Product Support Engineer JobsProduct Support Engineer J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Product Support Engineer role?
It depends on where you are in your career. If you're currently enrolled in a degree program, the J-1 Intern category applies. If you've already completed your degree and are within the first year or so of your professional career in a technology-related field, the J-1 Trainee category is the appropriate fit. Designated sponsors like Cultural Vistas or AIPT administer both categories and can confirm which applies to your situation.
Who actually sponsors my J-1 visa, the employer or someone else?
The employer is your host, not your visa sponsor. Your J-1 sponsor is a U.S. Department of State-designated organization, such as IIE, CIEE, or Cultural Vistas, that issues your DS-2019 form and monitors your program compliance. The host employer signs a host agreement with the designated sponsor and provides the actual working environment and training, but the designated sponsor holds legal responsibility for your exchange visitor status.
How do I find Product Support Engineer roles where the employer is open to J-1 hosting?
Employers who have previously signed a host agreement with a designated sponsor are far easier to work with than those encountering the process for the first time. Migrate Mate lets you filter for U.S. Product Support Engineer positions at companies already familiar with exchange visitor hosting, which shortens the time between offer and DS-2019 issuance significantly.
Can my J-1 Product Support Engineer role lead to an H-1B afterward?
It can, but the two-year home residency requirement complicates the path for some exchange visitors. If your J-1 is subject to that requirement, based on your home country's bilateral agreement or government funding, you must return home for two years before changing to H-1B or applying for a green card, unless you qualify for a waiver. Confirm whether the requirement applies to you before you accept a host employer offer.
What does the training plan need to include for a Product Support Engineer program?
Your designated sponsor will require a structured training plan that lists specific skills you'll develop, the supervision method, and a phase-by-phase schedule. For a Product Support Engineer role, that typically means documenting competencies like incident triage, internal tooling, escalation procedures, and cross-functional collaboration with engineering teams. Generic plans are routinely rejected, so work with your host employer to make the objectives measurable and role-specific.
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