J-1 Visa Product Support Engineer Jobs
Product Support Engineer roles in the United States are accessible to exchange visitors through the J-1 visa Trainee or Intern program categories, depending on your career stage. Securing sponsorship requires a designated sponsor organization to issue your DS-2019, so identifying host employers familiar with the J-1 host agreement process is your first real hurdle.
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Get Access To All JobsWho We Are
Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. Over 30,000 organizations worldwide, including more than 100 companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.
About The Role
Ready to dive into the world of smart tech and help build the future of IoT? As a Technical Support Engineering Intern, you won't be grabbing coffee or shadowing others. Our interns are at the forefront of our team, tackling real-world challenges alongside our full-time engineers. Based at our San Mateo HQ, you'll work with cutting-edge, cloud-managed IoT technology, helping our enterprise clients with everything from troubleshooting to system design. This internship is your chance to make a real impact, build valuable technical skills, and jumpstart your career in a dynamic, high-tech environment.
- Troubleshoot and Innovate: Solve complex network, hardware, and software issues for the Verkada platform
- Be an Expert: Provide customers with best practices for system design and integration
- Communicate with Impact: Clearly explain technical concepts to customers both verbally and in writing
- Own the Problem: Take charge of customer issues from start to finish, ensuring a successful resolution
- Team Up: Collaborate with our Engineering and Product teams to test new products and identify bugs
- Share Knowledge: Create content for our Knowledge Base to help others
- Hands-on Projects: Get involved with lab testing and various team projects
What You Bring
- Available for a full-time (40 hours per week) in-person internship for Fall 2026 in San Mateo, CA
- A third or fourth-year student in a Bachelor's degree program from an accredited university, with a focus on a related technical field like Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
- You have coursework experience with computer networking, Linux, and computer systems
- You're a problem-solver with a keen eye for detail
- You can clearly and confidently communicate complex technical information
- You thrive in a team environment
- Industry certifications (like CCNP, CCNA, or Network+) are a bonus, but not required!
Intern Perks & Benefits
At Verkada, we believe that internships should be as rewarding, supportive, and fun as they are impactful! That’s why we’re committed to providing a world-class experience that supports both your personal well-being and professional growth. Here are just a few of the perks and benefits you can expect as a Verkada Technical Support Engineering intern:
- Monthly housing stipend for those relocating to the area, in addition to a competitive hourly wage
- Daily lunch catered onsite, complimentary barista-made drinks, and fully stocked snacks to keep you fueled
- Intern-exclusive events and mixers, including opportunities to connect with other interns across different teams
- Cross-functional collaboration opportunities, giving you real exposure to how teams work together at Verkada
- Lunch & Learns with company executives. Hear directly from leaders and gain insight into building a successful career
- And more! From team-building activities to mentorship opportunities, we’re here to support your growth every step of the way
Additional Information
- We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.
Pay Disclosure
At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. This estimate can vary based on the factors described above, so the actual starting base pay may be above or below this range. Base pay is also just one component of Verkada’s total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs). Estimated Hourly Pay Range $30—$33 USD
Verkada Is An Equal Opportunity Employer
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Your application will be handled in accordance with our Candidate Privacy Policy.
Who We Are
Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. Over 30,000 organizations worldwide, including more than 100 companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.
About The Role
Ready to dive into the world of smart tech and help build the future of IoT? As a Technical Support Engineering Intern, you won't be grabbing coffee or shadowing others. Our interns are at the forefront of our team, tackling real-world challenges alongside our full-time engineers. Based at our San Mateo HQ, you'll work with cutting-edge, cloud-managed IoT technology, helping our enterprise clients with everything from troubleshooting to system design. This internship is your chance to make a real impact, build valuable technical skills, and jumpstart your career in a dynamic, high-tech environment.
- Troubleshoot and Innovate: Solve complex network, hardware, and software issues for the Verkada platform
- Be an Expert: Provide customers with best practices for system design and integration
- Communicate with Impact: Clearly explain technical concepts to customers both verbally and in writing
- Own the Problem: Take charge of customer issues from start to finish, ensuring a successful resolution
- Team Up: Collaborate with our Engineering and Product teams to test new products and identify bugs
- Share Knowledge: Create content for our Knowledge Base to help others
- Hands-on Projects: Get involved with lab testing and various team projects
What You Bring
- Available for a full-time (40 hours per week) in-person internship for Fall 2026 in San Mateo, CA
- A third or fourth-year student in a Bachelor's degree program from an accredited university, with a focus on a related technical field like Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
- You have coursework experience with computer networking, Linux, and computer systems
- You're a problem-solver with a keen eye for detail
- You can clearly and confidently communicate complex technical information
- You thrive in a team environment
- Industry certifications (like CCNP, CCNA, or Network+) are a bonus, but not required!
Intern Perks & Benefits
At Verkada, we believe that internships should be as rewarding, supportive, and fun as they are impactful! That’s why we’re committed to providing a world-class experience that supports both your personal well-being and professional growth. Here are just a few of the perks and benefits you can expect as a Verkada Technical Support Engineering intern:
- Monthly housing stipend for those relocating to the area, in addition to a competitive hourly wage
- Daily lunch catered onsite, complimentary barista-made drinks, and fully stocked snacks to keep you fueled
- Intern-exclusive events and mixers, including opportunities to connect with other interns across different teams
- Cross-functional collaboration opportunities, giving you real exposure to how teams work together at Verkada
- Lunch & Learns with company executives. Hear directly from leaders and gain insight into building a successful career
- And more! From team-building activities to mentorship opportunities, we’re here to support your growth every step of the way
Additional Information
- We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.
Pay Disclosure
At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. This estimate can vary based on the factors described above, so the actual starting base pay may be above or below this range. Base pay is also just one component of Verkada’s total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs). Estimated Hourly Pay Range $30—$33 USD
Verkada Is An Equal Opportunity Employer
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Your application will be handled in accordance with our Candidate Privacy Policy.
See all J-1 Visa Product Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new J-1 Visa Product Support Engineer Jobs.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship as a Product Support Engineer
Align your training plan to technical support duties
Your DS-2019 requires a detailed training plan listing specific competencies. Map your objectives to product support tasks like log analysis, escalation workflows, and API troubleshooting so your designated sponsor can accurately categorize your program.
Verify your program category before applying
Current students typically qualify under the J-1 Intern category, while early-career professionals with a degree in hand use the Trainee category. Applying under the wrong category delays DS-2019 issuance and can force you to restart with a different designated sponsor.
Target host employers with prior J-1 host agreements
Companies that have previously signed a host agreement with a designated sponsor organization understand their obligations around supervision and training plan compliance. Use Migrate Mate to surface Product Support Engineer roles at employers already familiar with J-1 hosting requirements.
Confirm the role meets specialty occupation criteria
Designated sponsors assess whether your host employer role is substantive enough to justify exchange visitor status. Review the O*NET profile for Product Support Engineer to document the technical knowledge requirements your position actually demands.
Ask the host employer about the two-year rule upfront
Depending on your home country and funding source, your J-1 may carry a two-year home residency requirement before you can change to certain other visa statuses. Raise this with the hiring manager before accepting an offer to avoid surprises during any future status change.
Prepare your credential documents before sponsor outreach
Designated sponsors require official transcripts, a degree certificate or enrollment letter, and proof of English proficiency before issuing a DS-2019. Gather certified translations of any non-English documents early, since missing paperwork is the most common reason training program approvals stall.
Product Support Engineer J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Product Support Engineer role?
It depends on where you are in your career. If you're currently enrolled in a degree program, the J-1 Intern category applies. If you've already completed your degree and are within the first year or so of your professional career in a technology-related field, the J-1 Trainee category is the appropriate fit. Designated sponsors like Cultural Vistas or AIPT administer both categories and can confirm which applies to your situation.
Who actually sponsors my J-1 visa, the employer or someone else?
The employer is your host, not your visa sponsor. Your J-1 sponsor is a U.S. Department of State-designated organization, such as IIE, CIEE, or Cultural Vistas, that issues your DS-2019 form and monitors your program compliance. The host employer signs a host agreement with the designated sponsor and provides the actual working environment and training, but the designated sponsor holds legal responsibility for your exchange visitor status.
How do I find Product Support Engineer roles where the employer is open to J-1 hosting?
Employers who have previously signed a host agreement with a designated sponsor are far easier to work with than those encountering the process for the first time. Migrate Mate lets you filter for U.S. Product Support Engineer positions at companies already familiar with exchange visitor hosting, which shortens the time between offer and DS-2019 issuance significantly.
Can my J-1 Product Support Engineer role lead to an H-1B afterward?
It can, but the two-year home residency requirement complicates the path for some exchange visitors. If your J-1 is subject to that requirement, based on your home country's bilateral agreement or government funding, you must return home for two years before changing to H-1B visa or applying for a green card, unless you qualify for a waiver. Confirm whether the requirement applies to you before you accept a host employer offer.
What does the training plan need to include for a Product Support Engineer program?
Your designated sponsor will require a structured training plan that lists specific skills you'll develop, the supervision method, and a phase-by-phase schedule. For a Product Support Engineer role, that typically means documenting competencies like incident triage, internal tooling, escalation procedures, and cross-functional collaboration with engineering teams. Generic plans are routinely rejected, so work with your host employer to make the objectives measurable and role-specific.