J-1 Visa Service Supervisor Jobs
Service Supervisor roles in hospitality, facilities, and operations attract J-1 candidates under the Trainee or Intern program categories, depending on your career stage. Securing sponsorship requires a designated sponsor organization to issue your DS-2019 before you can accept a host employer's offer.
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Get Access To All JobsINTRODUCTION
At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling.
Join our Pack:
- Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
- Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
- Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
- Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
- Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
- Medical, Dental, and Vision insurance
- Health savings account
- Telehealth resources
- Life insurance
- 401K with employer match
- Paid vacation time off
- Paid parental leave
Essential Duties & Responsibilities
- Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
- Ensures daily success of check-in standards and operational efficiencies
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
- Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
- Understands and participates in scheduling of staff, execution of labor management and forecasting
- Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
- Monitors performance of agents, providing real time feedback and coaching
- Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
- Participates in recruitment and selection of talent for the guest service team
- Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
- Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
- Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations - Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
- May also assist in supervising bell, valet and night audit and other roles as needed
BASIC QUALIFICATIONS & SKILLS
- High School diploma or equivalent experience
- Minimum of 1 year prior experience Rooms Division/Front Desk
- Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
DESIRED QUALIFICATIONS & TRAITS
- Associate's degree or higher in hospitality or related field
- Experience with Opera or similar system
- Previous hotel experience, preferably in a large family resort or hotel
Physical Requirements
- Ability to lift 30lbs.
- Ability to stand/sit for long periods of time.
- Ability to bend, stretch and twist
Pay Rate: $17.75/hr
An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
APPLICATION INSTRUCTIONS:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
POSITION CLOSE DATE:
EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
INTRODUCTION
At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling.
Join our Pack:
- Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
- Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
- Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
- Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
- Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
- Medical, Dental, and Vision insurance
- Health savings account
- Telehealth resources
- Life insurance
- 401K with employer match
- Paid vacation time off
- Paid parental leave
Essential Duties & Responsibilities
- Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
- Ensures daily success of check-in standards and operational efficiencies
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
- Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
- Understands and participates in scheduling of staff, execution of labor management and forecasting
- Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
- Monitors performance of agents, providing real time feedback and coaching
- Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
- Participates in recruitment and selection of talent for the guest service team
- Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
- Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
- Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations - Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
- May also assist in supervising bell, valet and night audit and other roles as needed
BASIC QUALIFICATIONS & SKILLS
- High School diploma or equivalent experience
- Minimum of 1 year prior experience Rooms Division/Front Desk
- Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
DESIRED QUALIFICATIONS & TRAITS
- Associate's degree or higher in hospitality or related field
- Experience with Opera or similar system
- Previous hotel experience, preferably in a large family resort or hotel
Physical Requirements
- Ability to lift 30lbs.
- Ability to stand/sit for long periods of time.
- Ability to bend, stretch and twist
Pay Rate: $17.75/hr
An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
APPLICATION INSTRUCTIONS:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
POSITION CLOSE DATE:
EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
See all 17+ Service Supervisor jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Supervisor roles.
Get Access To All JobsTips for Finding J-1 Visa Sponsorship in Service Supervisor
Match your category before applying
The Trainee category requires at least one year of post-degree work experience or five years of field experience. If you're still enrolled, the Intern category applies instead. Applying under the wrong category can invalidate your DS-2019 before it's issued.
Document supervisory scope in your training plan
Designated sponsors review your DS-7002 training plan for specific, measurable objectives. List the number of direct reports, shift scheduling responsibilities, and service quality metrics you'll oversee so the plan reflects genuine supervisory training, not general work.
Target host employers with existing sponsor relationships
Hospitality groups and contract services firms that have hosted J-1 trainees before already have compliance workflows in place. Search Migrate Mate to find Service Supervisor roles at employers with documented J-1 hosting history, which shortens the onboarding process significantly.
Verify the host employer's E-Verify enrollment early
Your designated sponsor will confirm whether your host employer is E-Verify enrolled, which is required for J-1 participants under most programs. Raise this before the training plan is finalized so delays don't push back your program start date.
Check your country's two-year home residency requirement
If your home country is listed under INA Section 212(e) for exchange visitors funded by government grants or from designated countries, you must return home for two years after your J-1 program ends before changing to most other U.S. visa categories.
Align your offer letter with OFLC Wage Search rates
Your designated sponsor will confirm the host employer's offered wage meets the prevailing wage for your location and role. Cross-check the offered rate against OFLC Wage Search for your SOC code before signing so you're not asked to renegotiate after sponsor review begins.
Service Supervisor jobs are hiring across the US. Find yours.
Find Service Supervisor JobsService Supervisor J-1 Visa: Frequently Asked Questions
Which J-1 program category fits a Service Supervisor role?
The Trainee category fits most Service Supervisor applicants who have completed a degree and have at least one year of related work experience. If you're a current student or recent graduate with less than one year of experience, the Intern category applies instead. The category determines your maximum program length and the structure of your DS-7002 training plan.
Who actually sponsors the J-1 visa for a Service Supervisor position?
The visa sponsor is a U.S. Department of State-designated organization, such as Cultural Vistas or AIPT, not your hiring employer. The employer acts as your host and provides the training environment, but the designated sponsor issues your DS-2019, reviews your training plan, and monitors your compliance throughout the program. Never assume your employer can sponsor you directly.
How do I find Service Supervisor host employers that accept J-1 trainees?
Search Migrate Mate to identify U.S. employers listing Service Supervisor roles with J-1 compatibility. Prioritize employers in hospitality, property management, and contract services, where J-1 hosting is most established. Employers who have hosted trainees before already understand DS-7002 requirements and are faster to approve training plans through your designated sponsor.
Does the Service Supervisor role qualify as a specialty occupation for J-1 purposes?
The J-1 Trainee and Intern categories don't require specialty occupation status the way H-1B does. Your role qualifies if it provides genuine occupational training that advances your career in hospitality or operations management. The DS-7002 must demonstrate structured progression through supervisory responsibilities, not just routine task performance, to satisfy your designated sponsor's review standards.
Can a Service Supervisor J-1 trainee extend their program if the employer wants to keep them?
Trainee programs allow a maximum of 18 months, with no extensions beyond that limit. Intern programs cap at 12 months. If your host employer wants to continue the relationship after your program ends, you'd need to transition to a different visa category, which may trigger the two-year home residency requirement depending on your country and funding source.
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