Laboratory Jobs in Rochester, NY
Laboratory jobs in Rochester, New York concentrate in the University Avenue corridor, the East End biomedical district, and the Henrietta research and manufacturing zone, across healthcare, life sciences, advanced materials, and optics. Employers hiring right now include University of Rochester, Rochester Regional Health, and HiredFirst. Find a role that fits below and apply directly.
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Showing 5 of 176+ Laboratory jobs
Department: Client Services
Location: Hybrid - Remote & at Riedman Campus | 100 Kings Highway S. Rochester, NY 14617
Hours Per Week: 40
Schedule: Monday - Friday, 8-hour shifts, 7:00a - 3:30p, weekend rotation
SUMMARY
The Laboratory Client Services Specialist provides support to and assists the client services technologists with the responsibility of receiving client services requests and complaints and then channeling these requests/complaints to the proper area of the Clinical Laboratory. This person will quickly and accurately identify and assess customer issues and resolve issues in real time, i.e. answer result inquires and requests for supplies. Independent judgment necessary.
RESPONSIBILITIES:
Handles communication with clients and customers paying special attention to customer service standards taught by establishing rapport relating to the customer in a polite, positive and courteous manner.
Responsible for follow-up work needed for resolving and closing issues.
Answers telephone inquiries for results, accesses LIS, and provides the results in a timely and accurate professional manner.
Accepts telephone requests for specimen containers, forms, supplies, etc.; routes requests to proper party for filling.
Assists in coordinating stat request pickups by stat couriers as needed.
May assist with problem requisition resolution as directed by the Supervisor. Calls offices for clarification of tests or notification of misdraws, recalling the patient when appropriate and assuring the proper paperwork will be awaiting the patient upon their return to the PSCs.
Initiates “call reports” for the appropriate departments for education and to prevent repeat errors. Submits appropriate errors to Dr. Quality program by instigating an event report for further follow up.
Clerical DutiesAssists with filing of requisitions, separating reports and scanning documents into imaging system Calling or faxing and documenting call activities for all protimes, and positive throat, wound, and STD cultures and other results as requested.
Maintains proficiency in all technical applications (system knowledge).
Additional Duties and Responsibilities as requested by Supervisor or Sr. Manager.
Complies with current department and hospital policies and procedures.
PREFERRED QUALIFICATIONS:
AAS in a related Science with one-year relevant lab experience preferred OR a HS degree with 4-6 years previous clinical lab experience with increasing relevant customer service experience preferred
Excellent data entry and computer skills necessary
Knowledge of LIS and equivalent relevant lab experience considered
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$19.00 - $25.50CITY:
POSTAL CODE:
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Department: Client Services
Location: Hybrid - Remote & at Riedman Campus | 100 Kings Highway S. Rochester, NY 14617
Hours Per Week: 40
Schedule: Monday - Friday, 8-hour shifts, 7:00a - 3:30p, weekend rotation
SUMMARY
The Laboratory Client Services Specialist provides support to and assists the client services technologists with the responsibility of receiving client services requests and complaints and then channeling these requests/complaints to the proper area of the Clinical Laboratory. This person will quickly and accurately identify and assess customer issues and resolve issues in real time, i.e. answer result inquires and requests for supplies. Independent judgment necessary.
RESPONSIBILITIES:
Handles communication with clients and customers paying special attention to customer service standards taught by establishing rapport relating to the customer in a polite, positive and courteous manner.
Responsible for follow-up work needed for resolving and closing issues.
Answers telephone inquiries for results, accesses LIS, and provides the results in a timely and accurate professional manner.
Accepts telephone requests for specimen containers, forms, supplies, etc.; routes requests to proper party for filling.
Assists in coordinating stat request pickups by stat couriers as needed.
May assist with problem requisition resolution as directed by the Supervisor. Calls offices for clarification of tests or notification of misdraws, recalling the patient when appropriate and assuring the proper paperwork will be awaiting the patient upon their return to the PSCs.
Initiates “call reports” for the appropriate departments for education and to prevent repeat errors. Submits appropriate errors to Dr. Quality program by instigating an event report for further follow up.
Clerical DutiesAssists with filing of requisitions, separating reports and scanning documents into imaging system Calling or faxing and documenting call activities for all protimes, and positive throat, wound, and STD cultures and other results as requested.
Maintains proficiency in all technical applications (system knowledge).
Additional Duties and Responsibilities as requested by Supervisor or Sr. Manager.
Complies with current department and hospital policies and procedures.
PREFERRED QUALIFICATIONS:
AAS in a related Science with one-year relevant lab experience preferred OR a HS degree with 4-6 years previous clinical lab experience with increasing relevant customer service experience preferred
Excellent data entry and computer skills necessary
Knowledge of LIS and equivalent relevant lab experience considered
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$19.00 - $25.50CITY:
POSTAL CODE:
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
See All 176+ Laboratory Jobs in Rochester
Find roles in Rochester that match your experience and apply in just a few clicks.
Find Laboratory JobsLaboratory Job Market in Rochester
Who's Hiring
- University of Rochester64
- Rochester Regional Health64
- HiredFirst16H
- Highland Hospital16H
- Massena Hospital16
Top Industries Hiring
- Education
- Healthcare & Medical Services
Laboratory Jobs in Rochester: Frequently Asked Questions
How do I get a laboratory job in Rochester?
The strongest path into Rochester's laboratory market runs through its healthcare systems, optics and photonics firms, and university-affiliated research centers, which collectively drive most local hiring. Candidates who can point to hands-on instrument experience, familiarity with quality or compliance workflows, or coursework tied to Rochester's advanced manufacturing and life sciences sectors stand out. Applying directly to hospital networks and research institutions in the University Avenue and Henrietta corridors puts you where demand is highest.
Which companies hire laboratorys in Rochester?
Companies currently hiring laboratorys in Rochester include University of Rochester, Rochester Regional Health, and HiredFirst, per current listings on Migrate Mate as of August 2026. Rochester's employer mix skews toward large integrated health systems, optics and imaging technology firms, and materials science manufacturers, many of which maintain dedicated in-house laboratory teams.
Are there remote laboratory jobs in Rochester?
Yes, though remote availability is limited for most laboratory roles because the work is hands-on and tied to physical equipment, samples, or specimens. About 33% of laboratory openings tied to Rochester are remote or hybrid as of August 2026, with those positions concentrated in data analysis, regulatory affairs, and laboratory information management functions rather than bench work.
How can I get a laboratory job in Rochester with little or no experience?
The most realistic entry point in Rochester is a laboratory assistant or specimen processing role at one of the city's major hospital networks or clinical reference labs, which regularly hire candidates with an associate degree or relevant coursework and train on the job. Community college programs tied to Rochester's healthcare and biotechnology sectors produce graduates these employers actively recruit. Volunteering or interning at a university research lab on the east side of the city also builds the hands-on credibility that local employers look for before promoting into full technician roles.
Which industries hire the most laboratorys in Rochester?
Most laboratory openings in Rochester sit in Education and Healthcare & Medical Services, per current listings on Migrate Mate as of August 2026. Rochester's deep roots in optics, precision manufacturing, and academic medicine create sustained demand across those sectors, with research-driven institutions and large health systems anchoring the local market year-round.
See All 176+ Laboratory Jobs in Rochester
Find roles in Rochester that match your experience and apply in just a few clicks.
Find Laboratory Jobs