Entry Level Lead Analyst Jobs
New grad lead analyst jobs are open to recent graduates and entry level candidates with zero to two years of experience, where a strong internship, classroom project, or analytical portfolio can carry more weight than years on a resume. Most openings are a mix of on-site, remote, and hybrid roles across Banking & Financial Services, Technology & Software, and Investment & Asset Management, with employers like Citi, KeyBank, and PNC Financial Services hiring at this level now.
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Position Description
Metro ITS is seeking a dependable, service-oriented Service Desk Team Lead to support daily operations for our 24x7 Tier 1 Service Desk. This role provides front-line operational coordination, first-level coaching, and real-time support for analysts across multiple shifts.
The Team Lead is a tactical, hands-on role focused on keeping the Service Desk running smoothly day-to-day. The Team Lead works closely with the Service Desk Manager to reinforce processes, support analysts, maintain documentation, and ensure consistent service delivery. You will play a key role in onboarding new staff, maintaining documentation, supporting training efforts, and ensuring operational consistency across shifts.
Typical Duties
Operational Support & Daily Coordination
- Monitor queue health and ensure balanced workload distribution across analysts.
- Ensure hourly operational checks and environmental monitoring tasks are completed accurately.
- Serve as the first point of contact for analysts needing assistance or escalation guidance.
- Support shift handoff communication and ensure continuity across shifts.
- Assist with scheduling and coordination of payroll printing tasks.
Analyst Support & First-Level Coaching
- Provide real-time guidance on tickets, troubleshooting steps, and customer interactions.
- Support new hires through side-by-side coaching and workflow reinforcement.
- Help analysts interpret SOPs, KB articles, and standard processes.
- Identify skill gaps or training needs and surface them to the Service Desk Manager.
- Lead small team huddles, standups, or quick operational syncs as needed.
Training & Onboarding Support
- Assist with onboarding new analysts by demonstrating tools, workflows, and Tier 1 troubleshooting.
- Reinforce training concepts through daily operational support.
- Recommend targeted training topics based on QA findings or observed challenges.
- Collaborate with the Service Desk Manager to ensure training materials remain accurate and relevant.
Quality Control & Continuous Improvement
- Conduct ticket and call reviews to identify trends or inconsistencies.
- Provide supportive feedback to analysts based on review findings.
- Surface recurring issues, process gaps, or documentation needs to the Service Desk Manager.
- Help identify opportunities to improve first-contact resolution and customer experience.
Documentation & Knowledge Management
- Update existing SOPs and process documentation under the direction of the Service Desk Manager.
- Create and maintain Knowledge Base articles in collaboration with analysts.
- Ensure documentation remains accurate and up-to-date.
- Help identify documentation gaps based on daily operations and analyst questions.
Communication & Team Coordination
- Relay updates, reminders, and operational changes to the team.
- Maintain clear communication with the Service Desk Manager regarding issues, trends, or concerns.
- Support a positive team culture by modeling professionalism, consistency, and customer-focused behavior.
- Assist with preparing daily or weekly operational summaries as needed.
Minimum Qualifications
- No Substitution
Candidates with accreditations earned in a foreign institute are encouraged to apply.
Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.
Preferred Experience, Knowledge, Skills, and Abilities
- Strong experience with technical troubleshooting, incident triage, and escalation in a ticket driven environment
- Strong experience using an ITSM platform for incident, request, or change management
- Strong experience performing operational monitoring (e.g., queues, alerts, system checks
- Strong experience creating or maintaining documentation such as SOPs or knowledge articles
- Demonstrated experience mentoring, training, coaching, or providing guidance to others in a technical support environment
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.
Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year
Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year
Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.
Full-time, Non Civil Service positions - contact hiring department for benefits information
Seasonal/Temporary positions - no benefits offered.
Position Description
Metro ITS is seeking a dependable, service-oriented Service Desk Team Lead to support daily operations for our 24x7 Tier 1 Service Desk. This role provides front-line operational coordination, first-level coaching, and real-time support for analysts across multiple shifts.
The Team Lead is a tactical, hands-on role focused on keeping the Service Desk running smoothly day-to-day. The Team Lead works closely with the Service Desk Manager to reinforce processes, support analysts, maintain documentation, and ensure consistent service delivery. You will play a key role in onboarding new staff, maintaining documentation, supporting training efforts, and ensuring operational consistency across shifts.
Typical Duties
Operational Support & Daily Coordination
- Monitor queue health and ensure balanced workload distribution across analysts.
- Ensure hourly operational checks and environmental monitoring tasks are completed accurately.
- Serve as the first point of contact for analysts needing assistance or escalation guidance.
- Support shift handoff communication and ensure continuity across shifts.
- Assist with scheduling and coordination of payroll printing tasks.
Analyst Support & First-Level Coaching
- Provide real-time guidance on tickets, troubleshooting steps, and customer interactions.
- Support new hires through side-by-side coaching and workflow reinforcement.
- Help analysts interpret SOPs, KB articles, and standard processes.
- Identify skill gaps or training needs and surface them to the Service Desk Manager.
- Lead small team huddles, standups, or quick operational syncs as needed.
Training & Onboarding Support
- Assist with onboarding new analysts by demonstrating tools, workflows, and Tier 1 troubleshooting.
- Reinforce training concepts through daily operational support.
- Recommend targeted training topics based on QA findings or observed challenges.
- Collaborate with the Service Desk Manager to ensure training materials remain accurate and relevant.
Quality Control & Continuous Improvement
- Conduct ticket and call reviews to identify trends or inconsistencies.
- Provide supportive feedback to analysts based on review findings.
- Surface recurring issues, process gaps, or documentation needs to the Service Desk Manager.
- Help identify opportunities to improve first-contact resolution and customer experience.
Documentation & Knowledge Management
- Update existing SOPs and process documentation under the direction of the Service Desk Manager.
- Create and maintain Knowledge Base articles in collaboration with analysts.
- Ensure documentation remains accurate and up-to-date.
- Help identify documentation gaps based on daily operations and analyst questions.
Communication & Team Coordination
- Relay updates, reminders, and operational changes to the team.
- Maintain clear communication with the Service Desk Manager regarding issues, trends, or concerns.
- Support a positive team culture by modeling professionalism, consistency, and customer-focused behavior.
- Assist with preparing daily or weekly operational summaries as needed.
Minimum Qualifications
- No Substitution
Candidates with accreditations earned in a foreign institute are encouraged to apply.
Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.
Preferred Experience, Knowledge, Skills, and Abilities
- Strong experience with technical troubleshooting, incident triage, and escalation in a ticket driven environment
- Strong experience using an ITSM platform for incident, request, or change management
- Strong experience performing operational monitoring (e.g., queues, alerts, system checks
- Strong experience creating or maintaining documentation such as SOPs or knowledge articles
- Demonstrated experience mentoring, training, coaching, or providing guidance to others in a technical support environment
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.
Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year
Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year
Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.
Full-time, Non Civil Service positions - contact hiring department for benefits information
Seasonal/Temporary positions - no benefits offered.
See All 61 Entry Level Lead Analyst Jobs
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Find Entry Level Lead Analyst JobsEntry Level Lead Analyst Job Market
Who's Hiring
- Citi8
- KeyBank5
- PNC Financial Services5
- Auria Solutions3
- GXO Logistics2
Top Industries Hiring
- Banking & Financial Services20
- Technology & Software9
- Investment & Asset Management9
- Healthcare & Medical Services8
- Construction & Real Estate7
Entry Level Lead Analyst Jobs: Frequently Asked Questions
How do I get an entry level lead analyst job?
Entry level lead analyst roles favor candidates who can demonstrate analytical thinking through concrete examples, whether from internships, coursework, or independent projects. Employers at this level look for proficiency in tools like Excel, SQL, or Tableau, the ability to communicate findings clearly, and a willingness to learn internal processes. Tailoring your resume to show how you handled real data problems, even in academic settings, gives you a meaningful edge.
Which companies hire entry level lead analysts?
Companies hiring entry level lead analysts right now include Citi, KeyBank, and PNC Financial Services, based on current listings on Migrate Mate as of July 2026. At this level, hiring tends to come from a wide range of employers, including large corporations building out analytics teams, mid-size firms launching data initiatives, and government contractors seeking junior analysts to support reporting and compliance work.
Are there remote entry level lead analyst jobs?
Yes, though remote availability varies by employer and industry. About 21% of entry level lead analyst openings are remote or hybrid as of July 2026, giving new candidates flexibility in where they work. Hybrid roles are especially common, with many employers expecting analysts to be on-site for team meetings or stakeholder presentations while allowing remote work on data-heavy days.
Are these new grad lead analyst jobs?
Yes, many of the lead analyst roles listed here are new grad friendly, welcoming recent graduates, junior candidates, and career changers with little or no prior work experience. A new grad posting typically accepts zero to two years of experience and may count internships, co-ops, capstone projects, or a demonstrated analytical portfolio in place of full-time history. Look for postings that list degrees as the primary requirement rather than years in a role.
Which industries hire the most entry level lead analysts?
Entry Level lead analyst roles concentrate in Banking & Financial Services, Technology & Software, and Investment & Asset Management, based on current listings on Migrate Mate as of July 2026. These sectors drive hiring at this level because they rely heavily on structured data review, performance tracking, and reporting workflows that are well-suited to analysts who are building foundational skills early in their careers.