Medical Manager Jobs

Practice Manager Job Description

Role Summary

We are seeking an experienced Practice Manager to lead the day-to-day operations of our medical aesthetics practice. This role oversees operations, patient experience, team leadership, and financial and compliance functions, ensuring every patient enjoys a seamless, luxury experience while the practice runs efficiently and continues to grow.

Compensation: based on experience can be ~$75,000 annually + performance incentives

Key Responsibilities (not exhaustive)

Operations & Facility Management

· Oversee daily operations to ensure consistency in quality, service, and branding

· Manage appointment scheduling, staff coverage, and provider availability in the booking system

· Ensure office signage, print collateral, and branded materials (menus, gift cards, shopping bags, etc.) are up to date and ordered as needed

· Ensure regular inventory counts of consumables, reconciling discrepancies and coordinating reorders as needed

· Oversee maintenance and servicing of all equipment, scheduling repairs as needed

· Act as the first point of contact for resolving system, vendor, and facility service issues, escalating emergencies as needed

Patient Experience & Revenue Growth

· Uphold & embody the brand philosophy and image of the practice. Ensure the highest standards of care, with patients experiencing an elevated experience from booking to follow-up

· Monitor and analyze patient feedback, implementing strategies to enhance patient satisfaction

· Respond to Google reviews, Instagram/Facebook messages, and comments to maintain brand engagement

· Identify and execute cross-selling opportunities that complement patient treatment plans

· Nurture community networking, business partnerships, and relationships with influencers/marketing partners

· Propose monthly/quarterly promotions aligned with our growth strategy, working closely with our social media coordinator and providing quality control for any outgoing collateral

· Work closely with the marketing team, ensuring accurate promotion setups in our systems

Team Leadership & Development

· Build, mentor, and empower a high-performing team of providers and client support staff

· Monitor team performance, track attendance, and provide feedback on operational and client service performance

· Assist in recruiting, including reviewing candidates and updating job descriptions, if needed

· Onboard new team members, ensuring they integrate seamlessly into our brand culture

· Monitor and ensure compliance with employee policies

Financial & Compliance Oversight

· Ensure accurate cash management—counting registers, preparing deposits, and reconciling discrepancies

· Participate in monthly performance meetings with the office director, investigating any discrepancies and reporting on business metrics

· Ensure regulatory compliance with medical and safety protocols

· Maintain licensing and documentation requirements for staff and operations

· Work with the medical director and office director to ensure adherence to clinical best practices

Qualifications & Skills

· Management experience in medical aesthetics, healthcare, or hospitality

· Prior experience in aesthetic medicine strongly preferred

· Strong interpersonal & communication skills, both in person and on the phone; ability to genuinely connect with people with an emphasis on the patient experience

· Strong organizational & administrative skills with the ability to prioritize tasks effectively

· Proficient in practice management and office productivity software

· Ability to problem-solve quickly and handle escalated issues with professionalism

· Excellent calendar management skills

· Ability to take feedback for professional growth

· High level of attention to detail and critical thinking skills

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person