Member Service Officer Jobs
Member Service Officer jobs are open across credit unions, banks, and financial cooperatives, with specializations in account services, loan processing, and member relations, at every level from entry-level representative to senior officer. Find a role that fits below and apply directly.
Find Member Service Officer JobsOverview
Open roles5
Top stateDelaware
Top employerDover Federal Credit Union
Top cityDover, DE
Top credentialHigh school diploma or GED
Companies hiring4
Showing 5 of 5+ Member Service Officer jobs
Member Experience Officer (Personal Banker)
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Added 1w ago
Belco Community Credit Union
Member Experience Officer (Personal Banker)
Harrisburg, Pennsylvania
Added 1w ago
Member Advisor (Consumer Loan Officer)
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Added 2mo ago
Blue Eagle Credit Union
Member Advisor (Consumer Loan Officer)
Roanoke, Virginia
Added 2mo ago
Member Experience Officer / Banker
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Added 2mo ago
Dover Federal Credit Union
Member Experience Officer / Banker
Dover, Delaware
Added 2mo ago
Member Experience Officer / Banker
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Added 2mo ago
Dover Federal Credit Union
Member Experience Officer / Banker
Milford, Delaware
Added 2mo ago
Member Outreach Officer I (Community Outreach Specialist)
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Added 5mo ago
Educational Federal Credit Union
Member Outreach Officer I (Community Outreach Specialist)
Miami, Florida
Added 5mo ago
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Member Experience Officer (Personal Banker)
Belco Community Credit Union·Harrisburg, Pennsylvania
Job functions:
$23.17 - $28.96/hr
High school diploma or GED
201-500 employees
Job Description
Home Branch: Allentown Boulevard Branch - Harrisburg, PA
Position Title: Member Experience Officer
Department: Retail Operations
Supervisor's Title: Assistant Branch Manager
Classification: Non-Exempt
Starting Salary Range: $23.17 - $28.96
Benefit Highlights:
- Competitive compensation!
- Medical, Dental, and Vision Insurance!
- 401K with up to 4% company match!
- Holiday Pay starting at day 1!
- Paid Vacation Time!
- Medical Benefits starting at your 31st day of employment!
And Many More!
Summary:
The Member Experience Officer is a specialized, consultative position within Belco’s Branch Network, designed to drive growth and support branch operations. This role plays a key part in assisting and backing up the Assistant Branch Manager (ABM) with training, mentoring, and operational oversight. The Officer is responsible for delivering high-quality, in-branch member service interactions, providing educational guidance on Belco’s products and services, and offering tailored solutions to meet individual member needs. In addition, the Officer performs a wide range of specialized account and loan servicing functions and leads referral activities, while upholding Belco’s Quality, Service, and Brand Standards.
As a trusted and visible representative of the credit union, the Member Experience Officer must demonstrate professionalism, confidence, and strong leadership. This role works closely alongside the Assistant Branch Manager and is positioned for continued career advancement within the organization.
Essential Functions:
- Enthusiastically leads by example and drives the sales and service culture.
- Must believe in the Belco Life and actively live the brand to enhance member experiences.
- Provide efficient, prompt and accurate service in handling and processing member financial and service requests.
- Manage the member experience by escorting members through appropriate delivery channels, such as home banking mobile deposit, online applications, and Interactive Teller Machines (ITMs).
- Lead branch call efforts by reviewing, updating and calling member/prospect lists regularly
- Responsible for maintaining current and accurate records of sales tracking results, via Synapsys and Lobby Tracker.
- A robust and versatile understanding of the credit union products and services and the member’s current relationship is necessary, in order to offer the member proper financial solutions.
- Leverages advanced consultative sales techniques to conduct in-depth needs assessments, identifying opportunities to offer tailored product and service solutions that strengthen the member’s overall financial portfolio and support long-term financial wellness.
- . Expertly prepares and processes new member account and loan applications across all product types, ensuring accuracy, compliance, and a seamless onboarding experience that aligns with regulatory requirements and organizational standards.
- Provides strategic backup support to the Assistant Manager in training, staff development, and branch operations, ensuring continuity in leadership, adherence to service standards, and the effective execution of daily operational responsibilities.
- Must be able to effectively handle cash, including large amounts, and maintain accurate and precise transactional records.
- Assists members through the loan process to include inputting, communicating decisions, and settlement of loan applications, in addition to educating them on methods in which they can apply or settle in the future.
- High level of conflict resolution to promptly handle member concerns without escalation.
- Troubleshoots and resolves member and internal inquiries in a timely, professional, and accurate manner.
- Aids the Assistant Manager with directing and controlling the operational activities, including but not limited to: performing branch settlement, balancing of checks, vault cash, card stock, and daily balancing, etc.
- Maintain current knowledge and adherence of Federal and State compliance laws and regulations, along with Belco’s policies, procedures, safety standards. Must maintain member and employee confidentiality.
- Embody Belco’s mission, vision, and actively supports the Brand “Belco Life”, within each and every interaction. Constantly look for ways to improve processes that will improve the member’s and/or team experience and communicate those ideas to Branch Management.
- Consistently acts as part of a cohesive team, demonstrating excellent interpersonal skills.
- Participates in community and professional events.
- Represents the credit union to its members and the public in a courteous, professional, and confident manner at all times.
- Live the Belco vision, mission, brand, and behavioral expectations at all times.
- All other duties as requested by the Member Experience Assistant Manager or Manager.
Competencies
- Functional Skills: Products/Service Knowledge, Selling Skills, Dependability
- Operating Skills: Quality Of Work, Communication, Solving Problems
- Relationship Skills: Member Focus, Teamwork
- Behavioral Expectations
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, filing cabinets, and fax machines.
Physical Demands:
This role requires a significant amount of standing (up to 75% of the workshift) and moving about the branch for majority of the day. Outdoor duties may be required throughout all seasons of the year while assisting members in the drive thru lanes. The ability to lift up to 25 lbs is also required.
Travel:
This position would could require periodic travel to other branches in our seven county footprint.
Minimum Required Education and Experience:
High School Diploma with a minimum of 2 years of prior financial experience in a consultative, member-facing role is required. Ideal candidates will have a background in enhancing member education, supporting financial growth, and promoting overall financial well-being. Experience should include performing account maintenance, opening new products and services including loans and delivering personalized financial solutions that align with members’ needs. The MEO certification program curriculum must be completed and passed within 12 months of position acceptance. If the certification is not successfully achieved, the employee may be removed from this role and be placed as a Member Experience Representative.
Preferred Education and Experience:
Higher education with 2 years experience It is preferred that the MEO Certification curriculum be successfully passed within 12 months of position acceptance. Broad knowledge of credit union functions and in-depth knowledge of member compliance, banking regulations, financial technology, lending processes, and member service.
Disclaimer:
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual preference/orientation, age, disability, marital status, pregnancy, veteran status or other legally protected bases. Belco’s Diversity and Inclusion initiatives provide all employees with equal access to training and advancement opportunities throughout the organization.
Belco will provide reasonable accommodation to applicants and employees with disabilities where appropriate throughout the application and employment process. Determinations on requests for reasonable accommodation related to any job function will be made on a case-by-case basis. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Belco Community Credit Union
Member Experience Officer (Personal Banker)
Harrisburg, Pennsylvania
Added 1w ago201-500 employees
Job functions:
$23.17 - $28.96/hr
High school diploma or GED
Job Description
Home Branch: Allentown Boulevard Branch - Harrisburg, PA
Position Title: Member Experience Officer
Department: Retail Operations
Supervisor's Title: Assistant Branch Manager
Classification: Non-Exempt
Starting Salary Range: $23.17 - $28.96
Benefit Highlights:
- Competitive compensation!
- Medical, Dental, and Vision Insurance!
- 401K with up to 4% company match!
- Holiday Pay starting at day 1!
- Paid Vacation Time!
- Medical Benefits starting at your 31st day of employment!
And Many More!
Summary:
The Member Experience Officer is a specialized, consultative position within Belco’s Branch Network, designed to drive growth and support branch operations. This role plays a key part in assisting and backing up the Assistant Branch Manager (ABM) with training, mentoring, and operational oversight. The Officer is responsible for delivering high-quality, in-branch member service interactions, providing educational guidance on Belco’s products and services, and offering tailored solutions to meet individual member needs. In addition, the Officer performs a wide range of specialized account and loan servicing functions and leads referral activities, while upholding Belco’s Quality, Service, and Brand Standards.
As a trusted and visible representative of the credit union, the Member Experience Officer must demonstrate professionalism, confidence, and strong leadership. This role works closely alongside the Assistant Branch Manager and is positioned for continued career advancement within the organization.
Essential Functions:
- Enthusiastically leads by example and drives the sales and service culture.
- Must believe in the Belco Life and actively live the brand to enhance member experiences.
- Provide efficient, prompt and accurate service in handling and processing member financial and service requests.
- Manage the member experience by escorting members through appropriate delivery channels, such as home banking mobile deposit, online applications, and Interactive Teller Machines (ITMs).
- Lead branch call efforts by reviewing, updating and calling member/prospect lists regularly
- Responsible for maintaining current and accurate records of sales tracking results, via Synapsys and Lobby Tracker.
- A robust and versatile understanding of the credit union products and services and the member’s current relationship is necessary, in order to offer the member proper financial solutions.
- Leverages advanced consultative sales techniques to conduct in-depth needs assessments, identifying opportunities to offer tailored product and service solutions that strengthen the member’s overall financial portfolio and support long-term financial wellness.
- . Expertly prepares and processes new member account and loan applications across all product types, ensuring accuracy, compliance, and a seamless onboarding experience that aligns with regulatory requirements and organizational standards.
- Provides strategic backup support to the Assistant Manager in training, staff development, and branch operations, ensuring continuity in leadership, adherence to service standards, and the effective execution of daily operational responsibilities.
- Must be able to effectively handle cash, including large amounts, and maintain accurate and precise transactional records.
- Assists members through the loan process to include inputting, communicating decisions, and settlement of loan applications, in addition to educating them on methods in which they can apply or settle in the future.
- High level of conflict resolution to promptly handle member concerns without escalation.
- Troubleshoots and resolves member and internal inquiries in a timely, professional, and accurate manner.
- Aids the Assistant Manager with directing and controlling the operational activities, including but not limited to: performing branch settlement, balancing of checks, vault cash, card stock, and daily balancing, etc.
- Maintain current knowledge and adherence of Federal and State compliance laws and regulations, along with Belco’s policies, procedures, safety standards. Must maintain member and employee confidentiality.
- Embody Belco’s mission, vision, and actively supports the Brand “Belco Life”, within each and every interaction. Constantly look for ways to improve processes that will improve the member’s and/or team experience and communicate those ideas to Branch Management.
- Consistently acts as part of a cohesive team, demonstrating excellent interpersonal skills.
- Participates in community and professional events.
- Represents the credit union to its members and the public in a courteous, professional, and confident manner at all times.
- Live the Belco vision, mission, brand, and behavioral expectations at all times.
- All other duties as requested by the Member Experience Assistant Manager or Manager.
Competencies
- Functional Skills: Products/Service Knowledge, Selling Skills, Dependability
- Operating Skills: Quality Of Work, Communication, Solving Problems
- Relationship Skills: Member Focus, Teamwork
- Behavioral Expectations
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, filing cabinets, and fax machines.
Physical Demands:
This role requires a significant amount of standing (up to 75% of the workshift) and moving about the branch for majority of the day. Outdoor duties may be required throughout all seasons of the year while assisting members in the drive thru lanes. The ability to lift up to 25 lbs is also required.
Travel:
This position would could require periodic travel to other branches in our seven county footprint.
Minimum Required Education and Experience:
High School Diploma with a minimum of 2 years of prior financial experience in a consultative, member-facing role is required. Ideal candidates will have a background in enhancing member education, supporting financial growth, and promoting overall financial well-being. Experience should include performing account maintenance, opening new products and services including loans and delivering personalized financial solutions that align with members’ needs. The MEO certification program curriculum must be completed and passed within 12 months of position acceptance. If the certification is not successfully achieved, the employee may be removed from this role and be placed as a Member Experience Representative.
Preferred Education and Experience:
Higher education with 2 years experience It is preferred that the MEO Certification curriculum be successfully passed within 12 months of position acceptance. Broad knowledge of credit union functions and in-depth knowledge of member compliance, banking regulations, financial technology, lending processes, and member service.
Disclaimer:
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual preference/orientation, age, disability, marital status, pregnancy, veteran status or other legally protected bases. Belco’s Diversity and Inclusion initiatives provide all employees with equal access to training and advancement opportunities throughout the organization.
Belco will provide reasonable accommodation to applicants and employees with disabilities where appropriate throughout the application and employment process. Determinations on requests for reasonable accommodation related to any job function will be made on a case-by-case basis. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Member Service Officer Jobs by Experience Level
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Find Member Service Officer JobsMember Service Officer Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in member service officer jobs.
- High school diploma or equivalent required, associate or bachelor's degree preferred
- One or more years of experience in member or customer service in a financial setting
- Working knowledge of deposit products, share accounts, and basic loan types
- Proficiency with core banking or credit union management software
- Familiarity with BSA, AML, and member data privacy regulations
- Strong verbal communication skills for in-branch and phone member interactions
Tips for Your Member Service Officer Job Search
Tailor your resume for financial institutions
Credit unions and community banks screen for specific product knowledge, so call out any experience with deposit accounts, loan applications, or payment processing. Generic customer service language won't stand out the way role-specific terminology does.
Highlight compliance and regulatory familiarity
Employers in this field prioritize candidates who understand BSA, AML, and member privacy requirements. Even entry-level exposure to these frameworks on your resume signals you won't need remedial compliance training on the job.
Apply early to roles that fit
Migrate Mate lists member service officer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target institutions by membership base
Credit unions are chartered around a common bond, whether that's a region, employer, or profession. Aligning your application to an institution whose membership mirrors your own background makes your cover letter more convincing and shows genuine fit.
Prepare scenario answers for difficult member situations
Interviewers for this role almost always ask how you've handled an upset member or resolved a billing dispute. Prepare two or three specific examples where you de-escalated tension while following policy, not just placated someone.
Negotiate your branch assignment during the offer stage
Many credit unions and banks hire for a region and then place you at a specific branch. If location matters to you, ask about branch assignment before accepting. Waiting until after you sign makes the conversation much harder.
Member Service Officer Jobs: Frequently Asked Questions
Which companies are hiring the most member service officers?
The companies hiring the most member service officers right now include Dover Federal Credit Union, Blue Eagle Credit Union, and Belco Community Credit Union, with the largest share of openings in Delaware, Florida, and Virginia, based on current listings on Migrate Mate as of November 2026. Credit unions and regional community banks consistently account for the largest share of open roles.
How do you become a member service officer?
Start with a high school diploma and any customer-facing work experience, then apply to entry-level teller or member service representative roles to build familiarity with financial products and core banking systems. From there, you can move into a full member service officer position by demonstrating consistent accuracy, member satisfaction, and a working knowledge of compliance requirements. Earning a credit union or banking certification along the way accelerates the transition.
Can you get hired as a member service officer with little experience?
Yes, many credit unions and community banks hire candidates with no direct financial services background if they have strong customer service experience and can demonstrate attention to detail. Emphasizing cash handling, conflict resolution, or any exposure to financial products, even from retail or hospitality, helps. Some institutions also offer paid training programs specifically designed for career changers entering member services.
What does the member service officer interview process look like?
Most employers start with a phone screen focused on your customer service background and availability, followed by an in-person or video interview with a branch manager or HR representative. You'll typically face behavioral questions about handling difficult members, processing errors, and cross-selling products. Some institutions add a brief skills assessment covering basic math, attention to detail, or compliance scenarios before extending an offer.
Where can I find and apply to member service officer jobs?
You can find and apply to member service officer jobs on Migrate Mate, which lists current openings from across the United States. Find roles that fit your experience and location, then apply directly to each listing from the page.
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