Operations Analyst Jobs in Jacksonville, FL

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Job Description

Millions of people interact with FIS-powered technology every day, often without realizing it. Behind those experiences are teams of innovators, problem solvers and collaborators working to make financial services more connected, efficient and accessible. Join us and help shape what’s next in fintech.

About the role

• Owns the end-to-end lifecycle of global employment and ethics policies; designs and delivers training and communication campaigns and monitors evolving regulatory requirements across all jurisdictions where FIS operates
• Builds data-driven dashboards and board-level reporting on hotline activity, investigation trends and culture metrics
• Deploys and governs AI tools within the ethics and employment law function in compliance with emerging AI-in-employment legislation.

Your key responsibilities

• Partner with the Head of Global Employment Law & Chief Ethics Officer to set and execute a multi-year ethics and employment compliance roadmap aligned with FIS’s business strategy, risk appetite, and regulatory obligations.
• Own the global employment and ethics policy lifecycle: drafting, stakeholder review, legal and compliance sign-off, localization across jurisdictions, version control, publication, and periodic refresh. Develop and maintain approval workflows and attestation tracking mechanisms to ensure timely policy adoption across all business units and geographies.
• Design, develop, and deliver global ethics and employment law training programs (live, virtual, and e-learning) tailored to audience, jurisdiction, and risk profile.
• Monitor regulatory developments in employment law across the United States and international jurisdictions, including wage and hour, pay equity and pay transparency, anti-discrimination, leave, whistleblower protections, works council requirements, and employee data protection.
• Evaluate, deploy, and govern AI and generative AI tools within the ethics and employment law function (e.g., regulatory monitoring, policy drafting assistance, training personalization, hotline triage and trend analytics).

What you bring

Required qualifications

• JD or equivalent law degree from an accredited institution preferred; a bachelor’s degree with significant, demonstrated compliance experience will also be considered.
• 8–12+ years of progressive experience in employment law, ethics and compliance, or regulatory compliance, with substantial exposure to multinational operations.
• Deep working knowledge of U.S. and international employment laws and regulations, including wage and hour, anti-discrimination, pay equity, leave, and whistleblower protections.
• Demonstrated experience designing, implementing, and managing compliance policies, training programs, and communication campaigns at an enterprise scale.
• Strong data analytics skills, including proficiency with Excel/Google Sheets, and at least one data visualization or BI tool (e.g., Power BI, Tableau). Excellent written and oral communication skills, with the ability to translate complex legal and regulatory requirements into clear, actionable guidance for diverse audiences.

What we offer you

At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.

Here’s what else we offer:

• Opportunities to make an impact in fintech
• Internal career growth opportunities
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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