Operations Director Jobs in Framingham, MA
Operations Director jobs in Framingham, Massachusetts are available now at employers like Staples, Definitive Healthcare, and Walgreens and other local employers, from entry level to senior. See the openings below and apply to the ones that match your experience.
Find Operations Director JobsOverview
Open roles11
Top employerStaples
Work type100% On-site
Top credentialBachelor's
Companies hiring9
Showing 5 of 11+ Operations Director jobs
Senior Director of Operations - Primary Care
We won't show you this job again
Added 1w ago
HealthDrive
Senior Director of Operations - Primary Care
Framingham, Massachusetts
Added 1w ago
Program Coordinator Loyalty Ops-Framingham, MA
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Added 3w ago
Staples
Program Coordinator Loyalty Ops-Framingham, MA
Framingham, Massachusetts
Added 3w ago
Director, Customer and Business Operations
We won't show you this job again
Added 6mo ago
Bose Corporation
Director, Customer and Business Operations
Framingham, Massachusetts
Added 6mo ago
C
Operations Manager
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C
Added 1w ago
Comer & Cross Coatings
Operations Manager
Framingham, Massachusetts
Added 1w ago
Manager, Retail Operations – Program Execution-Framingham, MA
We won't show you this job again
Added 2w ago
Staples
Manager, Retail Operations – Program Execution-Framingham, MA
Framingham, Massachusetts
Added 2w ago
Added 1w ago
Senior Director of Operations - Primary Care
HealthDrive·Framingham, Massachusetts
Job functions:
5+ yrs exp.
Bachelor's
Full Time
501-1,000 employees
Job Description
Overview:
LEADERSHIP AND INTERPERSONAL SKILLS:
ROLE-SPECIFIC CAPABILITIES:
EDUCATION AND EXPERIENCE:
CERTIFICATIONS AND LICENSES:
WORK ENVIRONMENT:
The Senior Director of Operations is responsible for leading a high-performing team of Regional Account Managers focused on customer relationship management, market growth, operational execution, and strategic account development across a multi-state healthcare services organization. This role serves as a key leader within the organization, driving customer satisfaction, retention, revenue growth, and operational excellence. The Senior Director of Operations works closely with Regional Account Managers to support customer retention, operational excellence, and strategic growth initiatives related to HealthDrive’s Primary Care, Palliative Care, Care Management, Value-Based Care, Medical Directorships, and other strategic clinical programs. This position plays a critical role in supporting HealthDrive’s mission to deliver exceptional patient-centered care while strengthening customer partnerships and expanding clinical service offerings throughout the post-acute care continuum. Compensation for the role is based on experience; up to $130K base salary and 15% bonus opportunity.
Responsibilities:
- Directly supervises approximately 10 Regional Account Managers across multiple markets and service lines.
- Responsible for customer retention, customer satisfaction, service line growth, and operational performance across assigned territories.
- Leads execution of customer engagement strategies, sales support initiatives, marketing efforts, and market development plans.
- Drives operational excellence and accountability through performance management, coaching, and process improvement.
- Supports strategic business objectives, including customer expansion, acquisitions, implementation of new clinical programs, and service line growth.
- Lead, coach, mentor, and develop a team of Regional Account Managers to achieve organizational and individual performance goals.
- Build and maintain strong customer relationships with key stakeholders, including facility leadership, operators, physicians, nurse practitioners, and clinical partners.
- Drive growth, utilization, and customer engagement related to Primary Care, Palliative Care, Care Management, Value-Based Care initiatives, Medical Directorships, and other strategic clinical programs.
- Partner with Business Development, Clinical Leadership, and Operations teams to expand Primary Care, Palliative Care, Care Management, Value-Based Care initiatives, Medical Directorships, and other strategic clinical offerings.
- Develop and execute customer retention and account growth strategies that support adoption, utilization, and expansion of HealthDrive’s clinical programs.
- Support marketing initiatives, customer education programs, and market expansion efforts to increase awareness and adoption of HealthDrive services.
- Monitor operational, financial, and customer performance metrics and implement corrective actions when necessary.
- Lead implementation of new clinical programs, value-based initiatives, acquisitions, integrations, and strategic partnerships throughout assigned territories.
- Collaborate cross-functionally with internal departments to ensure consistent service delivery, customer satisfaction, and operational excellence.
- Travel as needed to support customers, employees, operational initiatives, and business objectives.
- Maintain compliance with all applicable company policies, regulatory requirements, and industry standards.
- All other duties as required.
TECHNICAL SKILLS:
- Strong understanding of healthcare operations, customer relationship management, and account growth strategies.
- Proficiency with Microsoft Office Suite and business reporting tools.
- Ability to analyze operational metrics and develop actionable plans for improvement.
LEADERSHIP AND INTERPERSONAL SKILLS:
- Strong leadership, coaching, and team development capabilities.
- Exceptional customer relationship management and stakeholder engagement skills.
- Excellent verbal, written, and presentation communication skills.
- Ability to influence and collaborate effectively across multiple departments and organizational levels.
ROLE-SPECIFIC CAPABILITIES:
- Strong business acumen and strategic thinking.
- Excellent organizational, analytical, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proven ability to drive customer retention, growth, and operational performance.
EDUCATION AND EXPERIENCE:
Required:
- Minimum of 5–7 years of progressive leadership experience.
- Experience leading customer-facing teams and managing multi-site operations.
- Demonstrated success in customer relationship management, operational leadership, and team development.
Preferred:
- Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or a related field.
- Experience in healthcare, long-term care, post-acute care, or related healthcare services.
Experience supporting growth initiatives, acquisitions, service line expansion, and strategic account management.
- Prior experience as a Regional Nurse Consultant, Regional Director of Clinical Services, Director of Nursing, Clinical Lead, Nurse Manager, or other nursing leadership role within the skilled nursing, long-term care, or post-acute care industry.
- Demonstrated understanding of skilled nursing facility operations, regulatory compliance, quality measures, survey preparedness, reimbursement models, and interdisciplinary care delivery.
- Experience collaborating with facility leadership, physicians, nurse practitioners, and interdisciplinary clinical teams to drive operational and clinical outcomes.
CERTIFICATIONS AND LICENSES:
Preferred:
- Relevant healthcare, operations, leadership, management, nursing, or clinical certifications.
WORK ENVIRONMENT:
- Hybrid work environment with a combination of remote work, customer site visits, and corporate meetings.
- Up to 50% travel based on customer, employee, and business needs.
- Frequent interaction with customers, field employees, Regional Account Managers, physicians, nurse practitioners, clinical leaders, and executive leadership.
- Requires the ability to effectively manage responsibilities in a dynamic, fast-paced environment.
- Operates within all HealthDrive policies, procedures, and compliance standards.
CORE COMPETENCIES:
- Communication
- Cooperation and Teamwork
- Adaptability
- Expertise and Professionalism
- Problem Solving and Analysis
HealthDrive
Senior Director of Operations - Primary Care
Framingham, Massachusetts
Added 1w ago501-1,000 employees
Job functions:
5+ yrs exp.
Bachelor's
Full Time
Job Description
Overview:
LEADERSHIP AND INTERPERSONAL SKILLS:
ROLE-SPECIFIC CAPABILITIES:
EDUCATION AND EXPERIENCE:
CERTIFICATIONS AND LICENSES:
WORK ENVIRONMENT:
The Senior Director of Operations is responsible for leading a high-performing team of Regional Account Managers focused on customer relationship management, market growth, operational execution, and strategic account development across a multi-state healthcare services organization. This role serves as a key leader within the organization, driving customer satisfaction, retention, revenue growth, and operational excellence. The Senior Director of Operations works closely with Regional Account Managers to support customer retention, operational excellence, and strategic growth initiatives related to HealthDrive’s Primary Care, Palliative Care, Care Management, Value-Based Care, Medical Directorships, and other strategic clinical programs. This position plays a critical role in supporting HealthDrive’s mission to deliver exceptional patient-centered care while strengthening customer partnerships and expanding clinical service offerings throughout the post-acute care continuum. Compensation for the role is based on experience; up to $130K base salary and 15% bonus opportunity.
Responsibilities:
- Directly supervises approximately 10 Regional Account Managers across multiple markets and service lines.
- Responsible for customer retention, customer satisfaction, service line growth, and operational performance across assigned territories.
- Leads execution of customer engagement strategies, sales support initiatives, marketing efforts, and market development plans.
- Drives operational excellence and accountability through performance management, coaching, and process improvement.
- Supports strategic business objectives, including customer expansion, acquisitions, implementation of new clinical programs, and service line growth.
- Lead, coach, mentor, and develop a team of Regional Account Managers to achieve organizational and individual performance goals.
- Build and maintain strong customer relationships with key stakeholders, including facility leadership, operators, physicians, nurse practitioners, and clinical partners.
- Drive growth, utilization, and customer engagement related to Primary Care, Palliative Care, Care Management, Value-Based Care initiatives, Medical Directorships, and other strategic clinical programs.
- Partner with Business Development, Clinical Leadership, and Operations teams to expand Primary Care, Palliative Care, Care Management, Value-Based Care initiatives, Medical Directorships, and other strategic clinical offerings.
- Develop and execute customer retention and account growth strategies that support adoption, utilization, and expansion of HealthDrive’s clinical programs.
- Support marketing initiatives, customer education programs, and market expansion efforts to increase awareness and adoption of HealthDrive services.
- Monitor operational, financial, and customer performance metrics and implement corrective actions when necessary.
- Lead implementation of new clinical programs, value-based initiatives, acquisitions, integrations, and strategic partnerships throughout assigned territories.
- Collaborate cross-functionally with internal departments to ensure consistent service delivery, customer satisfaction, and operational excellence.
- Travel as needed to support customers, employees, operational initiatives, and business objectives.
- Maintain compliance with all applicable company policies, regulatory requirements, and industry standards.
- All other duties as required.
TECHNICAL SKILLS:
- Strong understanding of healthcare operations, customer relationship management, and account growth strategies.
- Proficiency with Microsoft Office Suite and business reporting tools.
- Ability to analyze operational metrics and develop actionable plans for improvement.
LEADERSHIP AND INTERPERSONAL SKILLS:
- Strong leadership, coaching, and team development capabilities.
- Exceptional customer relationship management and stakeholder engagement skills.
- Excellent verbal, written, and presentation communication skills.
- Ability to influence and collaborate effectively across multiple departments and organizational levels.
ROLE-SPECIFIC CAPABILITIES:
- Strong business acumen and strategic thinking.
- Excellent organizational, analytical, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proven ability to drive customer retention, growth, and operational performance.
EDUCATION AND EXPERIENCE:
Required:
- Minimum of 5–7 years of progressive leadership experience.
- Experience leading customer-facing teams and managing multi-site operations.
- Demonstrated success in customer relationship management, operational leadership, and team development.
Preferred:
- Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or a related field.
- Experience in healthcare, long-term care, post-acute care, or related healthcare services.
Experience supporting growth initiatives, acquisitions, service line expansion, and strategic account management.
- Prior experience as a Regional Nurse Consultant, Regional Director of Clinical Services, Director of Nursing, Clinical Lead, Nurse Manager, or other nursing leadership role within the skilled nursing, long-term care, or post-acute care industry.
- Demonstrated understanding of skilled nursing facility operations, regulatory compliance, quality measures, survey preparedness, reimbursement models, and interdisciplinary care delivery.
- Experience collaborating with facility leadership, physicians, nurse practitioners, and interdisciplinary clinical teams to drive operational and clinical outcomes.
CERTIFICATIONS AND LICENSES:
Preferred:
- Relevant healthcare, operations, leadership, management, nursing, or clinical certifications.
WORK ENVIRONMENT:
- Hybrid work environment with a combination of remote work, customer site visits, and corporate meetings.
- Up to 50% travel based on customer, employee, and business needs.
- Frequent interaction with customers, field employees, Regional Account Managers, physicians, nurse practitioners, clinical leaders, and executive leadership.
- Requires the ability to effectively manage responsibilities in a dynamic, fast-paced environment.
- Operates within all HealthDrive policies, procedures, and compliance standards.
CORE COMPETENCIES:
- Communication
- Cooperation and Teamwork
- Adaptability
- Expertise and Professionalism
- Problem Solving and Analysis
See All 11 Operations Director Jobs in Framingham
Find roles in Framingham that match your experience and apply in just a few clicks.
Find Operations Director JobsOperations Director Job Market in Framingham
Who's Hiring
- Staples2
- Definitive Healthcare2
- Walgreens1
- HealthDrive1
- Bose Corporation1
Top Industries Hiring
- Consulting & Professional Services4
- Retail3
- Consumer Goods1
- Science & Research1
- Electronics & Hardware1
Operations Director Jobs in Framingham: Frequently Asked Questions
How many operations director jobs are there in Framingham?
There are 11+ operations director openings in Framingham, Massachusetts on Migrate Mate as of June 2026. New positions post regularly as Framingham employers hire.
Which companies hire operations directors in Framingham?
Employers hiring operations directors in Framingham include Staples, Definitive Healthcare, and Walgreens, based on current listings on Migrate Mate as of June 2026.
Are there remote operations director jobs in Framingham?
Yes. About 0% of operations director openings tied to Framingham are remote or hybrid as of June 2026. The rest are on-site roles based in and around Framingham.
Which industries hire the most operations directors in Framingham?
Framingham operations director roles concentrate in Consulting & Professional Services, Retail, and Consumer Goods, based on current listings on Migrate Mate as of June 2026.
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See All 11 Operations Director Jobs in Framingham
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