Operations Director Jobs in Massachusetts

The Associate Director, Commercial Operations is responsible for serving as the strategic link between the Rare Disease Business Unit (RDBU) Commercial Operations organization and field teams, ensuring alignment, communication, and execution of key business priorities.

The role partners closely with the National Sales Director and Head of Thought Leader Liaisons (TLLs) to enhance field engagement, drive cross-functional execution, and improve field effectiveness. The Associate Director leads initiatives that strengthen collaboration between the home office and field organization, enables successful implementation of commercial strategies and capabilities, and translates field insights into actionable solutions that support organizational performance and overall operation of the business unit.

WHAT - Main Responsibilities

Field Partnership & Engagement

• Serve as the primary liaison between the RBDU home office and field teams (Sales and TLL), ensuring alignment on business priorities and initiatives
• Partner closely with the National Sales Director and Head of TLLs to enhance field culture, engagement, and organizational effectiveness
• Lead planning and execution of key field meetings, communications, and leadership engagement activities
• Represent field perspectives and insights to inform leadership decision-making

Commercial Execution & Cross-Functional Leadership

• Drive successful implementation of commercial initiatives through collaboration across RBDU Operations and Training as well as Medical, BOS, and V&A teams
• Collaborate on the development, enhancement, and deployment of field tools and processes, including CRM, Veeva, targeting, and customer engagement platforms
• Support rollout and adoption of new commercial strategies, capabilities, and organizational initiatives
• Act as a key integrator across functions to remove barriers and accelerate business priorities
• Facilitate communication and alignment between regional leadership teams and home office stakeholders

Field Effectiveness & Continuous Improvement

• Identify field challenges, operational gaps, and development opportunities through ongoing engagement with Sales and TLL teams
• Partner with field and commercial leadership to develop and implement solutions that improve impact
• Collaborate with Training and Analytics partners to design and execute programs that strengthen field capabilities and improve execution
• Monitor and evaluate the impact of field initiatives, providing recommendations to optimize outcomes and support achievement of business objectives.

HOW - Knowledge & Experience

Knowledge & Experience (essential):

• A Minimum of 6 years of pharma/biotech industry experience with a breadth of knowledge in Sales & Marketing
• Ability to prepare & deliver impactful presentations, supported with data
• Analytical background with the ability to integrate multiple data sets, analyze large data sets and create quick turnaround executive summaries
• Ability to work with multiple internal cross-functional teams and successfully manage multiple projects simultaneously in a fast-paced environment
• Proven track record of effective project management and producing results as a team and/or individual contributor
• Working within an environment of strict compliance to all appropriate regulatory guidelines to successfully design and execute tactics, programs and tools that achieve business objectives

Knowledge & Experience (preferred):

• 2+ years of Management or Strategy Consulting experience, within a Life Sciences or Pharma/Biotech practice
• Experience in Pharma/Biotech field sales, or sales operations
• Experience with specialty / rare disease data & analytics
• Pharma/Biotech launch experience

Education / Certifications

• BA/BS is required; MBA is strongly preferred

Compensation

The annual base salary range for this position is $143,250 - $210,000

This job is eligible to participate in our short-term incentives program. At Ipsen we are proud to offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short- and long-term disability insurance, as well as flexible spending accounts. Ipsen also provides parental leave, paid time off, a discretionary winter shutdown, well-being allowance, commuter benefits, and much more.

The pay range displayed above is the range of base pay compensation within which Ipsen expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and demonstrated skills.

We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application. Ipsen is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.