Operations Jobs in Rockville, MD

Overview: The Therapist Operations Manager is responsible for overseeing all operational activities of the therapist team and engaging in clinical work at Sunstone clinics. The Therapist Operations Manager is the operational lead for the therapist team, including overseeing the therapist teams’ daily work and performance, managing operational tasks and projects related to therapist team function and study startup, and engaging in daily problem solving for the clinic. This role collaborates cross functionally with Sunstone team leads and reports to the VP of Operations.

• Department: Rockville Therapist Team
• Location: Hybrid - Rockville. MD Office
• Reports To: VP of Operations
• Supervises: Therapist Team

Context: Sunstone Therapies is the leader in the delivery of psychedelic-assisted therapy in the medical setting, focusing on the development and implementation of clinical trials today, and moving towards clinical delivery if and when therapies are approved. Sunstone Therapies is working to accelerate the on-the-ground learning and operations necessary to approve and scale psychedelic therapies in the medical setting. In service to Sunstone’s vision of Whole Person Healing for All, this position plays a role in Sunstone’s ability to deliver on its vision with Love and Rigor. To be successful in this role in this growth stage start-up, the candidate must be a detail-oriented self-starter and problem solver, be able to shift projects and priorities rapidly to meet emerging needs and approach the work with the values of love and rigor, which are essential to the Sunstone culture.

Scope: The Therapist Operations Manager is responsible for overseeing all operational activities of the therapist team and supervising and engaging in clinical work at Sunstone clinics. The Therapist Operations Manager is the operational lead for the therapist team, including overseeing the therapist teams’ daily work and performance, managing operational tasks and projects related to therapist team function and study startup, and engaging in daily problem solving for the clinic. This role collaborates cross functionally with Sunstone team leads and reports to the VP of Operations.

Job activities include but are not limited to: Operational Responsibilities Clinical Responsibilities The successful candidate must demonstrate the following skills, experience, and competencies: Management and Operations Clinical Research Professionalism and Ethical Standards Work Environment and Collaboration Technological Proficiency and Learning Certification and/or Licensure Working Location Physical Requirements Compensation and Benefits Sunstone Therapies offers a competitive salary package commensurate with skills and experience plus benefits that include medical, dental, and vision coverage, and a retirement savings 401(k) plan.

• Manage the Sunstone therapist team
• Line manage the employee therapist team
• Manage and maintain the broader consultant therapist team
• Manage day-to-day activities of the therapist team, approve PTO and expenses, help with schedule troubleshooting, approve hours in Harvest, lead regular therapist operations meetings and clinical supervision (group and individual)
• Oversee all activities related to Study Start Up for the therapist team including attending cross functional SSU meetings, assigning lead therapists where necessary,, working with regulatory to ensure training timelines are met, and ensuring all delegated therapists have the required training and resources
• Manage the hiring process for new therapists in collaboration with HR, schedule and conduct interviews, manage onboarding process, ensure delegations to studies on time to meet clinic and Study Start Up needs
• Work closely with the VP of Operations to ensure operational alignment across functions
• Oversee therapist performance in operational capacities including documentation, engagement with clinical work, ability to adhere to systems and SOPs.
• Develop and maintain robust systems, processes, and procedures - responsible for therapist program SOP development
• For research studies, work closely with the research and quality teams on their oversight of therapist documentation and adherence to research SOPs
• Ability to provide clinical therapy care in psychedelic therapy, talk therapy, and any other therapeutic interventions Sunstone may offer.
• Ability to work as a research therapist, adhering strictly to study protocols, ensuring compliance with research timelines and requirements.
• Lead clinical supervision and provide guidance and mentoring to trainee therapists as needed.
• Contribute to the development of best practices in psychedelic therapy, supporting Sunstone’s mission across various projects and priorities.
• Assign group therapy leaders and coordinate information gathered for trial related group therapy.
• 2+ years of experience in direct line management, experience leading a team, understanding of management systems within a health care environment.
• Knowledge of supervisory principles, leadership, and management methods/ strategies.
• Strong experience in project management and operations.
• Ability to prioritize, set goals and timelines, and lead a team to completion of projects.
• Experience creating and implementing operational programs.
• 5+ years of experience in licensed clinical mental health settings.
• 2+ years of experience working in clinical research ( preferred).
• 2+ years of experience providing supervision to trainee therapists ( preferred).
• Ability to develop strong therapeutic relationships with patients.
• Excellent therapeutic, interpersonal, verbal, and written communication skills.
• Outstanding ability to interact well with patients, their family members, colleagues, and staff.
• Relevant education, training, and experience, in mental health care, counseling, or psychological therapies with a focus on trauma therapy (preferred)
• 2+ years experience in Clinical Research (preferred)
• Knowledge of GCP (Good Clinical Practice) and GDP (Good Documentation Practice)
• Experience in Psychedelic Therapy Research (preferred)
• High standards of integrity and ethics in clinical and team work.
• Self-awareness, adaptability, and reflection to understand own limitations and biases.
• High levels of accountability and compliance with required procedures.
• Excellent attention to detail and record-keeping.
• Ability to work in a fast-paced, entrepreneurial, and quickly changing environment.
• Flexibility and collaboration in both team and independent settings.
• Ability to problem solve, prioritize responsibilities, and manage multiple priorities simultaneously.
• Maintains adherence to required audio and video recording procedures during sessions with participants and patients. Sunstone records sessions for quality assessment, quality improvement, training, and research purposes and therapists will be recorded as a required part of their role.
• Ability to quickly learn and independently use technology required for operational tasks.
• Adherence to HIPAA regulations and best practices for protecting patient confidentiality in digital and electronic formats.
• Must be a licensed provider, must have and maintain one of the following: LCPC, LGPC, LCSW, PsyD, PhD or equivalent degree that allows you to legally provide psychotherapy and counseling in accordance with federal and local rules and regulations in the State of Maryland.
• The Therapist Operations Manager should primarily work from the clinic or the admin office in order to be in close collaboration with the team, effectively oversee the therapist team’s work, and engage in patient facing sessions.
• Working from home is possible at times when all meetings are remote and can be discussed with your manager.
• Visual acuity, speech recognition, speech clarity.
• Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.
• This position primarily involves sedentary work, including extended periods of sitting. The role requires the ability to remain in a seated position, communicate effectively, and use standard office equipment.
• Sunstone is committed to complying with the Americans with Disabilities Act (ADA). Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Pay: $115,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• licensed clinical mental health : 5 years (Required)
• clinical management: 2 years (Required)

License/Certification:

• LCPC, LGPC, LCSW, PsyD, PhD or equivalent (Required)

Ability to Commute:

• Rockville, MD 20850 (Required)

Ability to Relocate:

• Rockville, MD 20850: Relocate before starting work (Required)

Work Location: In person