Operations Lead Jobs in Charlotte, NC

About this role:

Wells Fargo is seeking a Senior Lead Digital Product Manager to support Portfolio Operations for Business Banking Digital. This senior individual contributor will provide hands-on analytics, reporting, governance, and portfolio management capabilities that improve leadership decisions and portfolio performance. The role will translate portfolio, financial, client, and operational data into actionable insights; identify gaps, emerging issues, and areas requiring intervention; and establish disciplined governance across intake, prioritization, strategic planning, commitments, risks, dependencies, and value realization. The role will also support AI use-case identification and governance, own AI portfolio reporting and value tracking, and use AI-enabled tools to improve the effectiveness and scalability of analytics and reporting.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact
• Act as key participant in large-scale planning
• Review and analyze complex digital strategy for product/functionality/experience area
• Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
• Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
• Lead a broad team of digital professionals to meet deliverables and drive new initiatives
• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
• Integrate product, client, financial, operational, risk, and Voice of the Customer data to identify trends, root causes, performance gaps, and opportunities for intervention.
• Own portfolio KPI measurement and recurring performance reporting across Business Banking Digital, including hands-on use of data, analytics, visualization, and AI-enabled tools
• Create, maintain, and improve executive dashboards and monthly and quarterly business reviews that clearly communicate portfolio performance, trends, risks, and recommended actions
• Proactively identify missing measures, data-quality issues, performance gaps, and emerging concerns; raise issues supported by clear analysis and recommendations
• Establish and manage portfolio governance routines, standards, and artifacts that create transparency, accountability, and disciplined follow-through
• Track initiatives against business cases, costs, timing, milestones, commitments, expected outcomes, and realized value; identify variances and areas requiring intervention
• Monitor portfolio risks, dependencies, overlaps, and commitments, partnering with accountable teams to support timely escalation and resolution
• Support the Chief Administrative Office in managing portfolio intake, including evaluation, tracking, prioritization, sequencing, and disposition of requests
• Partner closely with Risk and Control partners on portfolio roadmaps, commitments, governance requirements, and completion of required artifacts
• Support strategic planning by coordinating milestones, maintaining planning artifacts, and holding teams accountable for timely and complete inputs
• Support identification, evaluation, and governance of AI use cases in partnership with product, technology, data, business, and risk stakeholders
• Own AI portfolio reporting and value tracking, including adoption, cost, timing, expected benefits, realized outcomes, risks, and dependencies
• Use AI and automation to improve the speed, quality, consistency, and scalability of portfolio analytics, reporting, governance, and decision support
• Translate complex analysis into concise executive narratives that clearly distinguish observed results, assumptions, risks, and recommended actions

Required Qualifications:

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience leading portfolio governance within financial services or another complex regulated environment

Desired Qualifications:

• Experience in digital product management, portfolio operations, portfolio governance, analytics, strategy, or performance management within financial services or another complex regulated environment
• Experience designing KPI frameworks, executive dashboards, data-quality controls, and portfolio measurement methodologies.
• Demonstrated ability to personally analyze complex portfolio, financial, client, operational, and performance data and translate findings into actionable recommendations
• Hands-on proficiency with reporting, data visualization, analytical, and AI-enabled productivity tools; experience creating and automating executive dashboards and recurring reports
• Experience tracking business cases, costs, schedules, milestones, expected outcomes, realized value, and benefits attainment across a portfolio of initiatives
• Demonstrated ability to identify missing information, challenge assumptions, surface emerging issues, and communicate fact-based recommendations
• Experience managing portfolio intake, prioritization, sequencing, governance routines, and decision-support materials in partnership with senior leaders
• Experience identifying and managing portfolio risks, dependencies, overlaps, commitments, and trade-offs across multiple teams and initiatives
• Experience partnering with Risk and Control functions on roadmaps, governance requirements, commitments, and required artifacts
• Experience supporting annual and quarterly strategic planning, including milestone management, artifact readiness, and accountability for timely inputs
• Experience synthesizing Voice of the Customer, banker feedback, behavioral data, and operating performance into themes, implications, and portfolio opportunities
• Experience supporting AI use-case identification, governance, adoption, reporting, value tracking, or responsible implementation in a regulated environment
• Strong executive communication, analytical judgment, problem-solving, organizational discipline, and ability to influence across product, business, technology, data, operations, and risk teams without direct authority

Job Expectations:

• Ability to travel up to 25% of the time.
• This position offers a hybrid work schedule.
• This position is not eligible for Visa sponsorship.

Posting Location(s):

• 401 S Tryon St. – Charlotte, North Carolina 28202

Required locations listed.

Posting End Date:

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.