Operations Lead Jobs in North Carolina

What is Eastern Electrical Supply?

Eastern Electrical Supply (EEL) is an electrical supplier that provides electrical distributors with the products they need, when they need them. We pair deep product availability with fast, responsive service, and we build long-term relationships by making our customers’ jobs easier.

Our Kernersville, North Carolina branch is the cornerstone of our Southeast expansion. It’s a brand-new location with real momentum behind it, and the person in this role will help shape how it runs from day one.

What is our Operations Lead?

Our Operations Lead is the first hire at the Kernersville location and the person who keeps the building running every day. This is a hands-on role. Most of your day will be spent on the floor: checking in freight, putting product away, and picking, packing, and shipping orders accurately and on time. You’ll also hold the keys to the building and be a friendly, knowledgeable voice for our customers on the phone.

Our outside sales team and leadership are often on the road, so we need someone we can trust to work independently and take ownership of the operation. As the branch grows, so can this role.

Key Responsibilities

Warehouse & Operations (primary focus)

• Receiving: Manage all inbound freight. Check in shipments against purchase orders, verify counts and condition, resolve discrepancies, and put product away accurately.
• Shipping & Fulfillment: Pick, pack, stage, and ship orders accurately and on time. Schedule LTL and parcel carriers, prepare bills of lading and shipping paperwork, and handle customer will-calls.
• Inventory Accuracy: Run cycle counts and keep system inventory in step with what’s on the shelf.
• Hands-On Warehouse Work: Operate a forklift and pallet jack, load and unload trucks, and keep the warehouse clean, organized, and safe. Forklift training and certification provided.
• Facility & Keyholder: Serve as the primary keyholder. Open and close the building, manage alarm and security procedures, let in vendors and service providers, and coordinate facility upkeep.
• Safety: Follow safety regulations and best practices and keep the building a safe place to work.

Customer Service & Support

• Answer inbound calls and emails, enter sales orders accurately in our system, and help with order status, tracking, and return requests.
• Keep our outside sales team informed on stock availability and inbound shipments, and help turn around customer requests quickly.
• Build good working relationships with our suppliers and freight carriers to keep product moving in and out on schedule.

Process & Reporting

• Help build the checklists, processes, and standards for a new location.
• Track key metrics like order accuracy, on-time shipping, and inventory accuracy, and give regular updates to leadership.
• Be flexible and take on additional responsibilities as the location’s needs change.

Why You’ll Love This Team

• You’ll be on the ground floor of a new location, with real influence over how it’s built and run.
• You’ll be trusted to solve problems and make decisions on your own.
• No two days look the same. You’ll touch every part of the operation, from the dock to the phones to inventory.
• You’ll work alongside a driven, supportive leadership and sales team that wants you to succeed.

Our Ideal Candidate

• 2+ years of experience in warehouse, distribution, or shipping and receiving
• Background in electrical distribution or electrical sales, or a working understanding of power distribution products (breakers, panels, transformers, switchgear), is a strong plus
• Experience as a team lead, trainer, or the go-to person on a crew is a plus, but not required
• Just as comfortable unloading a truck as entering an order or helping a customer on the phone
• Clear, professional communicator by phone and email
• Comfortable with computers; experience with an order entry, inventory, or warehouse system and basic Excel is a plus
• Organized, accurate, and detail-oriented, even when priorities shift
• Self-starter who takes ownership without being asked
• Trustworthy and dependable; the kind of person we can hand the keys to
• Forklift experience a plus; we’ll train and certify in-house

Job Details & Requirements

Work Hours, Compensation & Benefits

• Full-time, hourly, Monday–Friday, 8:00 AM – 4:30 PM, on-site in Kernersville, NC
• $21–$25/hour, based on experience and skill set
• Leading PTO allowance
• Retirement plan
• Bonus program
• Health insurance plans

General Requirements

• High school diploma or equivalent
• High attention to detail and accuracy
• Ability to lift up to 50 lbs and to stand, walk, and work in a warehouse environment for extended periods
• Valid driver’s license
• Ability to pass a background check
• Ability to work independently and as part of a team

Pay: $22.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person