Customer Success Operations Jobs in North Carolina
Customer Success Operations jobs in North Carolina are in active demand, concentrated in the technology, financial services, and healthcare software sectors, with openings at every level from entry-level coordinator through senior operations manager. Charlotte, Raleigh, and Durham account for the majority of hiring, anchored by employers like Red Hat, Lenovo, and Bank of America, all of which maintain significant North Carolina operations. The most sought-after specialties in the state include CRM administration, renewal operations, and customer lifecycle analytics. Find a role that fits below and apply directly.
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Showing 5 of 40+ Customer Success Operations jobs
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
What will you do as a Customer Success Manager at Sealed Air?
At Sealed Air, we are in business to protect, to solve critical packaging challenges, and to make our world better than we found it. The Customer Success Manager plays a key leadership role in delivering that mission - driving customer satisfaction, retention, and growth within our Protective Packaging business.
This position leads a team of Customer Success Partners responsible for ensuring exceptional customer experiences, proactive engagement, and operational excellence. You will develop your team, foster cross-functional collaboration, and champion a customer-first mindset that drives long-term success for both our customers and Sealed Air. This position is located at our Charlotte, NC office and is expected to be in office Monday - Thursday with flexibility to be remote Friday.
Why do we need you?
Team Leadership & Development
- Lead, coach, and develop a high-performing team of Customer Success Partners.
- Foster a collaborative, customer-centric, and results-oriented culture.
- Provide continuous feedback, mentoring, and career development support.
Customer Success & Relationship Management
- Oversee strategic customer accounts, ensuring retention, satisfaction, and value realization.
- Serve as an escalation point for complex issues, driving timely and effective resolution.
- Develop proactive engagement strategies using customer data to identify risks and growth opportunities.
Cross-Functional Collaboration
- Partner with Sales, Supply Chain, and Marketing to deliver seamless customer experiences.
- Advocate for the voice of the customer - using insights to improve products, processes, and service.
- Align Customer Success activities with sales strategies to support upsell and cross-sell initiatives.
Ensure Operational Excellence
- Oversee order management accuracy and communication on changes, delays, and delivery updates.
- Identify and remove process bottlenecks to enhance order-to-payment efficiency.
- Track and analyze key KPIs - including satisfaction, retention, adoption, and revenue impact.
Lead Change & Continuous Improvement
- Champion process enhancements that simplify the customer journey.
- Support organizational change initiatives with clear communication and engagement.
- Promote Sealed Air’s mission, values, and safety standards across the team.
What skills will help you succeed?
- Leadership & Coaching Skills: Proven experience developing and motivating high-performing teams.
- Strategic & Analytical Mindset: Ability to analyze customer data, forecast challenges, and create solutions.
- Strong Communicator: Excellent interpersonal, written, and presentation skills.
- Customer-Centric: Passion for delivering exceptional service and driving customer success.
- Cross-Functional Partner: Skilled at collaboration across Sales, Supply Chain, and other functions.
- Adaptable & Organized: Thrives in dynamic environments with changing priorities.
- Minimum of 3+ years in Customer Success, Account Management, or a related customer-facing role.
- Minimum of 1+ years managing or leading a customer-facing team
- Experience in order and complaint management.
- Proficiency in CRM, ERP (SAP), and Microsoft Office 365.
- High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience
- Flexibility to support regional/global teams across time zones and holidays.
Requisition id: 57290
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
- Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
LINK1 MON1
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
What will you do as a Customer Success Manager at Sealed Air?
At Sealed Air, we are in business to protect, to solve critical packaging challenges, and to make our world better than we found it. The Customer Success Manager plays a key leadership role in delivering that mission - driving customer satisfaction, retention, and growth within our Protective Packaging business.
This position leads a team of Customer Success Partners responsible for ensuring exceptional customer experiences, proactive engagement, and operational excellence. You will develop your team, foster cross-functional collaboration, and champion a customer-first mindset that drives long-term success for both our customers and Sealed Air. This position is located at our Charlotte, NC office and is expected to be in office Monday - Thursday with flexibility to be remote Friday.
Why do we need you?
Team Leadership & Development
- Lead, coach, and develop a high-performing team of Customer Success Partners.
- Foster a collaborative, customer-centric, and results-oriented culture.
- Provide continuous feedback, mentoring, and career development support.
Customer Success & Relationship Management
- Oversee strategic customer accounts, ensuring retention, satisfaction, and value realization.
- Serve as an escalation point for complex issues, driving timely and effective resolution.
- Develop proactive engagement strategies using customer data to identify risks and growth opportunities.
Cross-Functional Collaboration
- Partner with Sales, Supply Chain, and Marketing to deliver seamless customer experiences.
- Advocate for the voice of the customer - using insights to improve products, processes, and service.
- Align Customer Success activities with sales strategies to support upsell and cross-sell initiatives.
Ensure Operational Excellence
- Oversee order management accuracy and communication on changes, delays, and delivery updates.
- Identify and remove process bottlenecks to enhance order-to-payment efficiency.
- Track and analyze key KPIs - including satisfaction, retention, adoption, and revenue impact.
Lead Change & Continuous Improvement
- Champion process enhancements that simplify the customer journey.
- Support organizational change initiatives with clear communication and engagement.
- Promote Sealed Air’s mission, values, and safety standards across the team.
What skills will help you succeed?
- Leadership & Coaching Skills: Proven experience developing and motivating high-performing teams.
- Strategic & Analytical Mindset: Ability to analyze customer data, forecast challenges, and create solutions.
- Strong Communicator: Excellent interpersonal, written, and presentation skills.
- Customer-Centric: Passion for delivering exceptional service and driving customer success.
- Cross-Functional Partner: Skilled at collaboration across Sales, Supply Chain, and other functions.
- Adaptable & Organized: Thrives in dynamic environments with changing priorities.
- Minimum of 3+ years in Customer Success, Account Management, or a related customer-facing role.
- Minimum of 1+ years managing or leading a customer-facing team
- Experience in order and complaint management.
- Proficiency in CRM, ERP (SAP), and Microsoft Office 365.
- High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience
- Flexibility to support regional/global teams across time zones and holidays.
Requisition id: 57290
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
- Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
LINK1 MON1
See All 40 Customer Success Operations Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Success Operations Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
What North Carolina Employers Look For
The qualifications that appear most often in customer success operations jobs across North Carolina.
- Two or more years of experience in customer success, account management, or revenue operations
- Proficiency with CRM platforms such as Salesforce or HubSpot for data management and reporting
- Experience building or maintaining customer health scoring models and churn analysis frameworks
- Ability to collaborate cross-functionally with sales, product, and support teams in fast-paced environments
- Strong analytical skills with proficiency in Excel, SQL, or business intelligence tools like Tableau
- Bachelor's degree in business, communications, or a related field preferred by most North Carolina employers
Customer Success Operations Jobs in North Carolina: Frequently Asked Questions
How do you become a customer success operations in North Carolina?
Customer success operations is not a licensed profession in North Carolina, so there is no state board or required exam. Most employers in Charlotte and the Research Triangle hire candidates with a bachelor's degree in business, communications, or a related field, combined with hands-on experience in CRM tools like Salesforce. Earning a Salesforce Administrator certification or a Customer Success Association credential strengthens your candidacy considerably in the North Carolina market.
Which companies hire customer success operationss in North Carolina?
Employers hiring customer success operationss in North Carolina right now include Relay, Cisco, and apexanalytix, based on current listings on Migrate Mate as of November 2026. North Carolina's concentration of enterprise software companies and financial technology firms in the Charlotte and Raleigh-Durham corridors means consistent demand for operations-focused customer success roles year-round.
Which North Carolina cities have the most customer success operations jobs?
Raleigh, Charlotte, and North Carolina have the most customer success operations openings in North Carolina. Charlotte's large financial services and fintech base drives demand there, while Raleigh and Durham benefit from the Research Triangle's dense cluster of enterprise software companies, SaaS firms, and technology-focused startups that rely heavily on structured customer success operations functions.
Are there remote customer success operations jobs in North Carolina?
Yes, and more than most fields. Customer success operations is a desk-based, data-driven role well suited to remote work. About 88% of customer success operations openings tied to North Carolina are remote or hybrid as of November 2026, reflecting how broadly SaaS and technology employers in the state have adopted flexible arrangements. Renewal operations and CRM administration roles tend to be the most fully remote positions available.
How can I get hired as a customer success operations in North Carolina with little or no experience?
The most realistic entry path is moving into customer success operations from a customer support or account coordinator role, as North Carolina technology employers commonly promote internally from those positions. Companies like Red Hat and Lenovo in the Raleigh-Durham area run associate or rotational programs that include operations exposure. Building a Salesforce Administrator certification and demonstrating experience with data reporting, even through personal projects, gives candidates without formal operations experience a meaningful edge.
Where can I find and apply to customer success operations jobs in North Carolina?
You can find and apply to customer success operations jobs in North Carolina on Migrate Mate, which lists current openings across Charlotte, Raleigh, Durham, and the rest of the state. Search the available roles, find the ones that fit your background and target location, and apply directly to each position.
See All 40 Customer Success Operations Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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