Operations Lead Jobs in Seattle, WA
Operations Lead jobs in Seattle are in strong demand, with openings concentrated in South Lake Union, the Central District, and Bellevue across tech, logistics, healthcare, and e-commerce operations. Employers hiring right now include Google, REI, and Boeing. Find a role that fits below and apply directly.
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Showing 5 of 44+ Operations Lead jobs
Candidate-facing role description
With more than 45,000 employees and partners worldwide, the Customer and Commercial Success (CCS) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction — whether in-product, digital, or human-centered. CCS is responsible for end-to-end services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CCS and help us accelerate AI transformation for our customers and the world.
The Service Portfolio and Delivery organization, part of CCS, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence, and nurture long-term loyalty. One of the key mechanisms through which Microsoft activates the incredible talent of its technical teams for customer success is Microsoft Unified. Unified enables a proactive approach with customers that accelerates value creation and sustains growth for the Microsoft Cloud. It serves as a growth engine for the company by getting hands-on with customers to understand their priorities and help drive adoption and optimization at speed.
The Unified Foundational Offers team creates and brings to market commercial offerings that provide expert guidance and problem resolution, ensuring customers get value and success from their Microsoft technologies.
Role overview
Lead the portfolio operating layer for Foundational Offers across enterprise and mission-critical services. This is a senior services and support business leadership role, bringing horizontal accountability to a portfolio that spans embedded AI guidance through premium engineering partnership. You will connect portfolio economics, pricing, delivery capacity, engineering priorities and investment returns so that leaders can make coherent decisions across the full support and services ladder.
Working as a peer to offer program leaders, you will establish shared operating models and turn competing business needs into defensible portfolio choices. Success is measured by decisions changed: pricing revised to protect differentiated customer value, engineering priorities sharpened and capacity assumptions corrected before funding. You will enable stronger revenue and margin quality, retention, value realization and upgrade movement through influence and business judgment, rather than acting as a sole quota owner or a coordination-only program manager.
Responsibilities
Establish a common portfolio taxonomy and revenue-attribution framework so offer leaders, Finance and delivery teams work from a single view of offers, customer value, delivery models and economics.
Own the integrated demand and capacity model across support, customer success and engineering. Test how AI deflection and autonomous resolution change human demand, cost-to-serve and premium-service capacity, using delivery-owner inputs rather than replacing their accountability.
Shape coherent pricing architecture across percentage-of-product-value, consumption and bespoke or multi-year motions. Challenge structures that undercut premium tiers, preserve increasing value across the service ladder and ensure delivery economics support sustainable margin.
Arbitrate competing engineering and commerce-platform asks into one ranked portfolio priority list. Bring evidence-based trade-offs to cross-functional leaders and connect investment choices to customer outcomes, delivery feasibility and expected returns.
Define a common portfolio scorecard spanning cost-to-serve, margin, renewals, attach and upgrade movement, and campaign influence. Align definitions for AI deflection, autonomous resolution and time-to-guidance where relevant; use the scorecard to improve decisions, not simply report activity.
Set the portfolio governance model, decision standards and accountability expectations. Partner with offer program leaders and operational coordination support to embed the models in business rhythms, resolve cross-portfolio tensions and communicate defensible consolidated positions.
Qualifications
Required qualifications
-
Bachelor’s Degree in Business, Operations, Finance, or a related field AND 10+ years of experience in product management, program management, process management, or process improvement —
- OR equivalent experience.
Preferred qualifications
- Master’s Degree in Business, Operations, Finance, or a related field.
- Demonstrated leadership of a services or support business, with accountability for a P&L or portfolio scorecard and evidence of improving business decisions and outcomes.
- Fluency in portfolio economics, cost-to-serve, demand and capacity modeling, and investment-return analysis; ability to turn uncertain assumptions into actionable operating choices.
- Strong commercial judgment in pricing and service-tier differentiation, including the ability to challenge proposals that weaken customer value progression or delivery economics.
- Credibility with Finance, support delivery and product engineering leaders; demonstrated ability to influence senior peers, arbitrate competing priorities and drive adoption without relying on direct authority.
- Ability to establish common definitions, decision rights and operating models across a complex portfolio, and explain trade-offs clearly to executive and cross-functional audiences.
- Experience integrating enterprise support, customer success and premium mission-critical services into a coherent portfolio operating model.
- Experience assessing how AI-enabled guidance, deflection or autonomous resolution affects service demand, capacity and customer outcomes.
- Experience with consumption-based, value-linked and bespoke or multi-year service pricing, and with commerce or engineering transformation prioritization.
- Experience building portfolio scorecards that connect retention, attach and upgrade behavior, delivery economics and investment decisions.
Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
Candidate-facing role description
With more than 45,000 employees and partners worldwide, the Customer and Commercial Success (CCS) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction — whether in-product, digital, or human-centered. CCS is responsible for end-to-end services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CCS and help us accelerate AI transformation for our customers and the world.
The Service Portfolio and Delivery organization, part of CCS, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence, and nurture long-term loyalty. One of the key mechanisms through which Microsoft activates the incredible talent of its technical teams for customer success is Microsoft Unified. Unified enables a proactive approach with customers that accelerates value creation and sustains growth for the Microsoft Cloud. It serves as a growth engine for the company by getting hands-on with customers to understand their priorities and help drive adoption and optimization at speed.
The Unified Foundational Offers team creates and brings to market commercial offerings that provide expert guidance and problem resolution, ensuring customers get value and success from their Microsoft technologies.
Role overview
Lead the portfolio operating layer for Foundational Offers across enterprise and mission-critical services. This is a senior services and support business leadership role, bringing horizontal accountability to a portfolio that spans embedded AI guidance through premium engineering partnership. You will connect portfolio economics, pricing, delivery capacity, engineering priorities and investment returns so that leaders can make coherent decisions across the full support and services ladder.
Working as a peer to offer program leaders, you will establish shared operating models and turn competing business needs into defensible portfolio choices. Success is measured by decisions changed: pricing revised to protect differentiated customer value, engineering priorities sharpened and capacity assumptions corrected before funding. You will enable stronger revenue and margin quality, retention, value realization and upgrade movement through influence and business judgment, rather than acting as a sole quota owner or a coordination-only program manager.
Responsibilities
Establish a common portfolio taxonomy and revenue-attribution framework so offer leaders, Finance and delivery teams work from a single view of offers, customer value, delivery models and economics.
Own the integrated demand and capacity model across support, customer success and engineering. Test how AI deflection and autonomous resolution change human demand, cost-to-serve and premium-service capacity, using delivery-owner inputs rather than replacing their accountability.
Shape coherent pricing architecture across percentage-of-product-value, consumption and bespoke or multi-year motions. Challenge structures that undercut premium tiers, preserve increasing value across the service ladder and ensure delivery economics support sustainable margin.
Arbitrate competing engineering and commerce-platform asks into one ranked portfolio priority list. Bring evidence-based trade-offs to cross-functional leaders and connect investment choices to customer outcomes, delivery feasibility and expected returns.
Define a common portfolio scorecard spanning cost-to-serve, margin, renewals, attach and upgrade movement, and campaign influence. Align definitions for AI deflection, autonomous resolution and time-to-guidance where relevant; use the scorecard to improve decisions, not simply report activity.
Set the portfolio governance model, decision standards and accountability expectations. Partner with offer program leaders and operational coordination support to embed the models in business rhythms, resolve cross-portfolio tensions and communicate defensible consolidated positions.
Qualifications
Required qualifications
-
Bachelor’s Degree in Business, Operations, Finance, or a related field AND 10+ years of experience in product management, program management, process management, or process improvement —
- OR equivalent experience.
Preferred qualifications
- Master’s Degree in Business, Operations, Finance, or a related field.
- Demonstrated leadership of a services or support business, with accountability for a P&L or portfolio scorecard and evidence of improving business decisions and outcomes.
- Fluency in portfolio economics, cost-to-serve, demand and capacity modeling, and investment-return analysis; ability to turn uncertain assumptions into actionable operating choices.
- Strong commercial judgment in pricing and service-tier differentiation, including the ability to challenge proposals that weaken customer value progression or delivery economics.
- Credibility with Finance, support delivery and product engineering leaders; demonstrated ability to influence senior peers, arbitrate competing priorities and drive adoption without relying on direct authority.
- Ability to establish common definitions, decision rights and operating models across a complex portfolio, and explain trade-offs clearly to executive and cross-functional audiences.
- Experience integrating enterprise support, customer success and premium mission-critical services into a coherent portfolio operating model.
- Experience assessing how AI-enabled guidance, deflection or autonomous resolution affects service demand, capacity and customer outcomes.
- Experience with consumption-based, value-linked and bespoke or multi-year service pricing, and with commerce or engineering transformation prioritization.
- Experience building portfolio scorecards that connect retention, attach and upgrade behavior, delivery economics and investment decisions.
Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
See All 44 Operations Lead Jobs in Seattle
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Who's Hiring
Operations Lead Jobs in Seattle: Frequently Asked Questions
How do I get a operations lead job in Seattle?
Focus your search on Seattle's tech and logistics corridors, where operations lead roles concentrate in South Lake Union, SoDo, and the Eastside. Large tech platforms, fulfillment and distribution operators, and regional healthcare systems are among the most active hirers. Candidates who can demonstrate process improvement experience, cross-functional coordination, and familiarity with high-growth or high-volume environments tend to stand out in Seattle's competitive market.
Which companies hire operations leads in Seattle?
Employers hiring operations leads in Seattle right now include Google, REI, and Boeing, based on current listings on Migrate Mate as of November 2026. Seattle's hiring base is especially deep in enterprise technology, regional healthcare networks, and e-commerce and fulfillment companies with significant Pacific Northwest footprints.
Are there remote operations lead jobs in Seattle?
Yes, though availability depends heavily on the role: analytical and program-coordination operations leads are far more likely to work remotely than hands-on or floor-based positions. About 23% of operations lead openings tied to Seattle are remote or hybrid as of November 2026, reflecting the city's strong tech employer base. Strategy, vendor management, and data-driven operations functions tend to offer the most remote flexibility locally.
How can I get a operations lead job in Seattle with little or no experience?
The most realistic entry path in Seattle is moving up from a coordinator, specialist, or associate operations role within tech, healthcare, or logistics companies that promote from within. Amazon, regional hospital systems, and mid-size SaaS companies in the Eastside corridor regularly hire for junior operations roles that lead to lead-level positions. Building experience with tools like Salesforce, Tableau, or supply chain platforms gives candidates a concrete edge when applying for that first lead role.
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See All 44 Operations Lead Jobs in Seattle
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