Operations Manager Jobs in Redwood City, CA

JOB SUMMARY
Efficiently and proactively manage the daily functions of the Real Estate Loan Operations staff. Meet or exceed mortgage loan production budget; maintain superior service standards for both external and internal stakeholders; ensure compliance to regulatory requirements and internal policies and procedures.

• Listen
• Get Better
• Do What’s Right

Essential Functions
Essential Functions % TIME

• Daily direct oversight and active management of residential lending team from initial processing to funding.
• Ensure service and production standards are met each month.
• Review Mortgage Consultant scenario requests.
• Manage production pipeline on a daily basis.
• Ensure prompt and timely member communication is provided on all loans.
• Review processes regularly. Make or recommended changes to processes with goal of streamlining workflows and attaining optimal team performance.
• Manage the underwriting and approval of all real estate loans within established lending policies and limits; ensure the quality of each loan package.
• Ensure strong member relations in all phases of the process including handling complaints.
• Regular review and management of risk assessment processes.
• Ensure prompt, accurate response to audit inquiries from investors, regulators, third-party vendors and company auditors.
• Review and rebut as necessary investor repurchase requests.
• Manage the process for handling employee mortgage loan requests. Personally discuss loan options, programs and pricing with employees.
• Hire, train and develop staff.
• Perform periodic performance evaluations.
• Maintain a working knowledge of California real estate laws as it pertains to credit unions and Provident products and services.
• Maintain a thorough working knowledge of Provident products and services.
• Maintain a complete understanding of RESPA, TILA and applicable CFPB real estate lending guidelines.
• Performs other duties as assigned.
• Excellent listening and speaking skills.
• Excellent written communication skills.
• Complete required BSA & OFAC training annually.
• Understand and adhere to BSA and OFAC policy and procedures.

QUALIFICATIONS:

Education/Work Experience/Knowledge/Skills and Abilities:

• College degree or equivalent work experience preferred
• NMLS License preferred
• 8+ years of proven successful experience in real estate lending required

• 5+ years of experience in managing a real estate loan operations staff.
• 5+ years of experience with FHLMC/FNMA underwriting.
• 5+ years of experience in Credit granting authority – mortgage loans
• Demonstrate a knowledge of complex underwriting skills in residential real estate lending.
• Demonstrate a knowledge of complex underwriting skills in multi-family real estate lending.
• Demonstrated ability to hire, manage, train and develop staff.
• Excellent oral and written communication skills including strong telephone skills with a specific focus on member service and problem resolution.
• Demonstrated excellence in organizational and mathematical skills.
• Have skills and commitment to provide outstanding service to all external and internal members.
• Ability to learn and use current loan origination and core financial systems (Encompass CreditQuest, and Laser Pro)
• Ability to write letters and e-mails with professional tone, correct grammar and punctuation.
• Ability to learn and follow:

• State and Federal Regulations and Requirements
• California Credit Union Law and Rules and Regulations
• Provident Credit Union Board Policies
• NCUA Rules and Regulations
• Department policies and procedures

Benefits you will enjoy:

• Quality medical, dental and vision care coverage
• 401(k) retirement plan with up to 150% matching employer contributions
• Annual discretionary bonus
• Generous paid time off and paid holidays
• Flexible spending accounts
• Employee Referral Bonus
• Short and long-term disability coverage
• Life and AD&D insurance
• Provident membership
• Rate discount on home and auto loans
• Opportunity to use company owned condo in Maui and Lake Tahoe

Compensation:

Pay Grade is M2. This position is eligible for our twice-a-year discretionary bonus.

Targeted Pay: $107,000 – $139,000/yr (Depending on experience)

Provident is an Equal Opportunity Employer

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