Operations Manager Jobs in Nashville, TN

Do you have the career opportunities you want with your current employer? We have an exciting opportunity for you to join the HCA Healthcare Coding & Operations Team. The Coding Operations Education Manager is responsible for leading and supervising the daily operations of the Coding Operations Education team.

The Coding Operations Education Manager works to meet or exceed department productivity and quality standards by coordinating staffing and developing efficient workflows. The Coding Operations Education Manager guides the staff in their day-to-day responsibilities, including mentoring and training the staff as needed. Proficient in facilitation and interpersonal communication, the manager also consistently demonstrates skills in organization, prioritization, professionalism, and coaching others. This person serves as a key promoter of Coding Operations and is responsible for setting the tone of Coding Operations as a service organization, continuously seeking to understand, meet, and exceed customer expectations and needs.

SUPERVISOR: Director Coding Operations Education

DUTIES INCLUDE BUT NOT LIMITED TO:

• Coordinate and communicate continuously with other departments to share information, best practices, systems issues, process solutions, and training needs
• Proactively review data and provide analysis and financial impact assessment
• Establish and review internal controls to ensure goals, objectives, standards, and benchmarks for the department are met or exceeded
• Determine staff hours, number of personnel, and resources required for efficiency
• Screen, interview, hire, and onboard new employees
• Evaluate staff performance and recommend appropriate merit increases and promotions
• Counsel staff regarding disciplinary and performance issues
• Mentor staff for career development
• Ensure training needs are met
• Conduct regular staff meetings
• Maintain working knowledge of workflow, systems, and tools used in the department
• Inform the Director and the AVP and cross functional teams regarding unique coding documentation payer requirements, significant changes and developments.
• Assist the Director in the maintenance of coding training administration records.
• Champion ideas for innovation, knowledge sharing and coding operations workflow in the CSG organization and among peer groups.
• Stay abreast of coding/billing regulatory requirements and company compliance policies, ensuring timely staff education.
• Provide subject matter expertise in the development, implementation and monitoring of coding related standard master files, processes, and reporting.
• Demonstrate and apply knowledge of principles and practices of Education and Organizational Development.
• Assist in translating business reporting requirements to development staff.
• Lead in the creation and maintenance of a positive working environment
• Review employee engagement results and facilitate the development of action plans
• Review, correct, and approve employees’ hours in a timely manner
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Minimal travel required (less than 10%), including practice site visits.
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem-solving skills, and attention to detail; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately
• Organization - proactively prioritizes needs and effectively manages resources
• Communication - communicates clearly and concisely, verbally and in writing, including utilizing proper punctuation and correct spelling; able to communicate with staff, executives and stakeholders.
• Understand and communicate nuances of unique coding requirements for major payers such as Medicare, Medicaid, HMO’s, PPO’s, IPA’s, employers, etc.
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, departments and external parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering quality services
• Tactical execution - oversees the development, deployment, and direction of complex programs and processes
• Project Management - assesses work activities and allocates resources appropriately
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems

EDUCATION:

• Bachelor’s Degree in related field required. Equivalent work experience may substitute education requirements.

EXPERIENCE:

• 3 years healthcare management experience required
• Minimum of 5 years’ experience in healthcare coding, revenue cycle, financial or clinical operations
• Interpersonal skills and the ability to work within a highly matrix organizational structure is a must.
• Excellent communication skills, both written and verbal.

CERTIFICATION/LICENSE:

• Must hold one of the following AHIMA (American Health Information Management Association) or AAPC (American Academy of Professional Coders) Certifications:
• Certified Coding Specialist (CCS)
• Certified Coding Specialist – Physician (CCS-P)
• RHIT (Registered Health Information Technician)
• RHIA (Registered Health Information Administrator)

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare’s graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Coding Operations Education Manager WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.