Mid Level Operations Support Specialist Jobs
Mid level operations support specialist jobs go to professionals ready to own workflows end to end, coordinate cross-functional teams, and resolve operational gaps with minimal oversight. 0% of openings are remote or hybrid, concentrated across Retail, Technology & Software, and E-Commerce & Online Marketplaces, with employers like Amazon and IT Stuntman hiring at this level now.
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We are seeking a detail-oriented and proactive Legal Operations & IT Support Specialist to support the daily operations of our client.
Position Summary
This role combines legal operations management (60%) with IT support responsibilities (40%). The primary focus is overseeing the firm’s case management software, ensuring accurate usage by attorneys and staff, improving workflows, and providing technical support for day-to-day technology needs. More involved IT needs will be handled by service desk technicians.
The ideal candidate is highly organized, tech-savvy, service-oriented, and comfortable working directly with legal professionals to improve efficiency and compliance with firm procedures. This is a 100% in-person position.
Key Responsibilities
Legal Operations & Case Management (60%)
· Administer and maintain the firm’s case management system and related legal technology platforms
· Ensure attorneys, paralegals, and legal staff properly utilize case management software, according to firm standards and workflows
· Develop, document, and enforce best practices for matter intake, case tracking, document management, calendaring, and reporting
· Conduct staff training sessions and provide ongoing support for software usage and workflow processes
· Monitor data accuracy, completeness, and compliance within the case management system
· Generate operational and productivity reports for firm leadership
· Coordinate with software vendors regarding updates, troubleshooting, and system enhancements
IT Support (40%)
· Provide first-level technical support for attorneys and staff
· Resolve end-user problems such as password resets, printer troubleshooting, peripheral replacement (scanners, keyboard/mice), and basic application errors
· Troubleshoot issues related to Microsoft 365, email, document management systems, and remote access tools
· Coordinate with external IT vendors or managed service providers as needed
· Set up and configure user accounts, workstations, and equipment for new hires
· Assist with maintaining cybersecurity best practices and user compliance
· Support conference room technology, video conferencing platforms, and office technology systems
· Document support requests and resolutions in a timely manner
· Help maintain inventory of firm hardware and software assets
Qualifications
· Bachelor’s degree or equivalent work experience preferred
· 3+ years of experience in legal operations, law firm administration, legal technology, or IT support
· Experience working with legal case management software such as Litify, or Filevine or similar platforms
· Experience in a law firm or legal services environment
· Strong understanding of law firm workflows and legal staff operations
· Familiarity with document management systems and legal billing software
· Proficiency with Microsoft 365 and standard office technologies
· Basic knowledge of networking, cybersecurity, and user administration
· Experience creating process documentation and training materials
· Excellent troubleshooting and problem solving skills
· Strong communication and interpersonal skills with the ability to train and support non-technical users
· Ability to manage multiple priorities in a fast-paced legal environment
· High level of professionalism and confidentiality
Note
· This job description does not constitute an offer of employment.
Pay: From $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
We are seeking a detail-oriented and proactive Legal Operations & IT Support Specialist to support the daily operations of our client.
Position Summary
This role combines legal operations management (60%) with IT support responsibilities (40%). The primary focus is overseeing the firm’s case management software, ensuring accurate usage by attorneys and staff, improving workflows, and providing technical support for day-to-day technology needs. More involved IT needs will be handled by service desk technicians.
The ideal candidate is highly organized, tech-savvy, service-oriented, and comfortable working directly with legal professionals to improve efficiency and compliance with firm procedures. This is a 100% in-person position.
Key Responsibilities
Legal Operations & Case Management (60%)
· Administer and maintain the firm’s case management system and related legal technology platforms
· Ensure attorneys, paralegals, and legal staff properly utilize case management software, according to firm standards and workflows
· Develop, document, and enforce best practices for matter intake, case tracking, document management, calendaring, and reporting
· Conduct staff training sessions and provide ongoing support for software usage and workflow processes
· Monitor data accuracy, completeness, and compliance within the case management system
· Generate operational and productivity reports for firm leadership
· Coordinate with software vendors regarding updates, troubleshooting, and system enhancements
IT Support (40%)
· Provide first-level technical support for attorneys and staff
· Resolve end-user problems such as password resets, printer troubleshooting, peripheral replacement (scanners, keyboard/mice), and basic application errors
· Troubleshoot issues related to Microsoft 365, email, document management systems, and remote access tools
· Coordinate with external IT vendors or managed service providers as needed
· Set up and configure user accounts, workstations, and equipment for new hires
· Assist with maintaining cybersecurity best practices and user compliance
· Support conference room technology, video conferencing platforms, and office technology systems
· Document support requests and resolutions in a timely manner
· Help maintain inventory of firm hardware and software assets
Qualifications
· Bachelor’s degree or equivalent work experience preferred
· 3+ years of experience in legal operations, law firm administration, legal technology, or IT support
· Experience working with legal case management software such as Litify, or Filevine or similar platforms
· Experience in a law firm or legal services environment
· Strong understanding of law firm workflows and legal staff operations
· Familiarity with document management systems and legal billing software
· Proficiency with Microsoft 365 and standard office technologies
· Basic knowledge of networking, cybersecurity, and user administration
· Experience creating process documentation and training materials
· Excellent troubleshooting and problem solving skills
· Strong communication and interpersonal skills with the ability to train and support non-technical users
· Ability to manage multiple priorities in a fast-paced legal environment
· High level of professionalism and confidentiality
Note
· This job description does not constitute an offer of employment.
Pay: From $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
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Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
- E-Commerce & Online Marketplaces
Mid Level Operations Support Specialist Jobs: Frequently Asked Questions
How do I get a mid level operations support specialist job?
Lead your application with concrete examples of ownership: processes you improved, escalations you resolved independently, or projects you coordinated from start to finish. Hiring managers at this level want to see that you can operate with limited oversight. Tailor your resume to highlight cross-functional coordination, tool proficiency, and measurable outcomes rather than a list of responsibilities.
Which companies hire mid level operations support specialists?
Companies hiring mid level operations support specialists right now include Amazon and IT Stuntman, based on current listings on Migrate Mate as of July 2026. Hiring at this level covers large enterprises with dedicated operations functions as well as mid-size organizations that rely on generalist specialists to keep day-to-day processes running efficiently.
Are there remote mid level operations support specialist jobs?
Yes, a significant share of openings at this level offer location flexibility. About 0% of mid level operations support specialist openings are remote or hybrid as of July 2026, reflecting how broadly companies have distributed their operations teams. Filtering by work setting when you search can quickly surface roles that match your preference.
How do I move up to a mid level operations support specialist role?
The progression from entry level to mid level comes from accumulating ownership over time. Focus on taking on projects beyond your immediate scope, documenting the processes you improve, and quantifying your impact wherever possible. Deepening proficiency in operations tools, building relationships across departments, and demonstrating that you can anticipate problems rather than just react to them signals readiness for a mid level title.
Which industries hire the most mid level operations support specialists?
Mid Level operations support specialist roles concentrate in Retail, Technology & Software, and E-Commerce & Online Marketplaces, based on current listings on Migrate Mate as of July 2026. These sectors rely heavily on consistent operational infrastructure, which creates steady demand for specialists who can maintain, troubleshoot, and improve support systems as the organization scales.