OPT Customer Experience Specialist Jobs
Customer Experience Specialist jobs are a strong fit for F-1 OPT students with communication, problem-solving, and cross-cultural skills. Many roles qualify as STEM OPT extensions when housed within operations or data analytics teams. Your 12-month OPT window, extendable to 36 months with STEM designation, gives employers meaningful runway to evaluate you.
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Get Access To All JobsJob Description
A Program Manager 2 is a key member of the CARE Customer Experience (CCX) Enablement + Transformation team responsible for leading the change-management and deployment strategies that bring the CARE Service Model to life. The role ensures that leaders, teams, and business partners are prepared to adopt new capabilities, processes, technologies, and ways of working.
The Program Manager 2 builds scalable change-management practices, readiness frameworks, and deployment approaches that support CARE transformation initiatives. Working across CARE Operations, Customer Experience, Product, Technology, Analytics, Training, Communications, and enterprise partners, the role drives readiness, adoption, and sustainment to achieve lasting business and customer outcomes. This position serves as CARE's change-management and deployment lead, helping translate strategic priorities into successful organizational adoption and measurable results.
Key Responsibilities
- Own and evolve CARE's change-management capability, including frameworks, standards, tools, templates, governance, deployment playbooks, and best practices.
- Design deployment strategies for the CARE Service Model and major transformation initiatives, translating strategic priorities into actionable implementation, readiness, adoption, and sustainment plans.
- Partner with business leaders to assess organizational impacts, identify readiness needs, and develop deployment approaches that support successful adoption.
- Establish deployment governance, readiness reviews, decision points, and accountability structures that improve execution consistency across CARE.
- Maintain a portfolio view of organizational change across CARE, including dependencies, audience impacts, deployment timing, change saturation, and risk.
- Lead change-impact assessments and readiness planning across people, process, technology, knowledge, and ways of working.
- Develop and execute communication, engagement, learning, sponsor, and leadership enablement strategies that prepare teams for change and reinforce adoption.
- Define and measure readiness, adoption, deployment effectiveness, and business outcomes, using insights to improve future deployments.
- Monitor deployment health and lead stabilization and sustainment activities to ensure changes are embedded into day-to-day operations.
- Coach leaders, program teams, and business partners on change-management practices and help build organizational change capability across CARE.
- Facilitate cross-functional working sessions, governance forums, and decision discussions that remove barriers and maintain forward progress.
- Produce executive-ready reporting, recommendations, and decision support materials that provide visibility into change impacts, readiness, risks, progress, and business outcomes.
- Influence leaders, initiative owners, and enterprise partners without direct authority to drive alignment and shared accountability for successful adoption.
Success Measures
- CARE Service Model initiatives deliver intended customer, employee, operational, and business outcomes while maintaining operational stability.
- Readiness and adoption data are actively used to improve deployment outcomes and decision-making.
- CARE establishes a scalable and repeatable change-management and deployment capability that is consistently used across transformation initiatives.
- Leaders and teams understand what is changing, why it matters, and what is expected of them.
- New capabilities, processes, technologies, and ways of working are successfully adopted and sustained.
Preferred Qualifications
- 3-5+ years of program management, organizational change management, customer experience, or equivalent experience.
- Bachelor’s degree in a related field or equivalent experience preferred; relevant organizational change management or program management certification is a plus.
- AI-fluency with the ability to assess organizational impacts and develop readiness, adoption, and change-management strategies that support successful implementation.
- Proven project management and oversight capabilities.
- Demonstrated problem solving, negotiation and facilitation skills.
- Ability to work effectively in a fast moving, multi-project team environment.
- Proficient in Microsoft applications (PowerPoint, Excel, Word, Visio, SharePoint).
- Superior verbal and precise written communication skills.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
Arizona: $81,500- $132,000 annually, California: $93,500- $155,000 annually, Colorado: $81,500- $132,000 annually, Florida: $81,500- $132,000 annually, Iowa: $81,500-$132,000 annually, New Jersey: $93,500- $155,000 annually, Texas: $81,500- $132,000 annually, Washington: $93,500- $155,000 annually.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
© 2026 Nordstrom, Inc
Job Description
A Program Manager 2 is a key member of the CARE Customer Experience (CCX) Enablement + Transformation team responsible for leading the change-management and deployment strategies that bring the CARE Service Model to life. The role ensures that leaders, teams, and business partners are prepared to adopt new capabilities, processes, technologies, and ways of working.
The Program Manager 2 builds scalable change-management practices, readiness frameworks, and deployment approaches that support CARE transformation initiatives. Working across CARE Operations, Customer Experience, Product, Technology, Analytics, Training, Communications, and enterprise partners, the role drives readiness, adoption, and sustainment to achieve lasting business and customer outcomes. This position serves as CARE's change-management and deployment lead, helping translate strategic priorities into successful organizational adoption and measurable results.
Key Responsibilities
- Own and evolve CARE's change-management capability, including frameworks, standards, tools, templates, governance, deployment playbooks, and best practices.
- Design deployment strategies for the CARE Service Model and major transformation initiatives, translating strategic priorities into actionable implementation, readiness, adoption, and sustainment plans.
- Partner with business leaders to assess organizational impacts, identify readiness needs, and develop deployment approaches that support successful adoption.
- Establish deployment governance, readiness reviews, decision points, and accountability structures that improve execution consistency across CARE.
- Maintain a portfolio view of organizational change across CARE, including dependencies, audience impacts, deployment timing, change saturation, and risk.
- Lead change-impact assessments and readiness planning across people, process, technology, knowledge, and ways of working.
- Develop and execute communication, engagement, learning, sponsor, and leadership enablement strategies that prepare teams for change and reinforce adoption.
- Define and measure readiness, adoption, deployment effectiveness, and business outcomes, using insights to improve future deployments.
- Monitor deployment health and lead stabilization and sustainment activities to ensure changes are embedded into day-to-day operations.
- Coach leaders, program teams, and business partners on change-management practices and help build organizational change capability across CARE.
- Facilitate cross-functional working sessions, governance forums, and decision discussions that remove barriers and maintain forward progress.
- Produce executive-ready reporting, recommendations, and decision support materials that provide visibility into change impacts, readiness, risks, progress, and business outcomes.
- Influence leaders, initiative owners, and enterprise partners without direct authority to drive alignment and shared accountability for successful adoption.
Success Measures
- CARE Service Model initiatives deliver intended customer, employee, operational, and business outcomes while maintaining operational stability.
- Readiness and adoption data are actively used to improve deployment outcomes and decision-making.
- CARE establishes a scalable and repeatable change-management and deployment capability that is consistently used across transformation initiatives.
- Leaders and teams understand what is changing, why it matters, and what is expected of them.
- New capabilities, processes, technologies, and ways of working are successfully adopted and sustained.
Preferred Qualifications
- 3-5+ years of program management, organizational change management, customer experience, or equivalent experience.
- Bachelor’s degree in a related field or equivalent experience preferred; relevant organizational change management or program management certification is a plus.
- AI-fluency with the ability to assess organizational impacts and develop readiness, adoption, and change-management strategies that support successful implementation.
- Proven project management and oversight capabilities.
- Demonstrated problem solving, negotiation and facilitation skills.
- Ability to work effectively in a fast moving, multi-project team environment.
- Proficient in Microsoft applications (PowerPoint, Excel, Word, Visio, SharePoint).
- Superior verbal and precise written communication skills.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
Arizona: $81,500- $132,000 annually, California: $93,500- $155,000 annually, Colorado: $81,500- $132,000 annually, Florida: $81,500- $132,000 annually, Iowa: $81,500-$132,000 annually, New Jersey: $93,500- $155,000 annually, Texas: $81,500- $132,000 annually, Washington: $93,500- $155,000 annually.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
© 2026 Nordstrom, Inc
See all 177+ OPT Customer Experience Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Customer Experience Specialist Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Customer Experience Specialist
Lead with your communication strengths upfront
Customer experience roles prioritize empathy, clarity, and conflict resolution. Highlight specific examples in your resume and interviews where you resolved a difficult situation or improved a customer outcome. Concrete results matter more than generic soft-skill claims.
Target companies with established OPT hiring pipelines
Larger SaaS companies, e-commerce platforms, and tech-forward retailers hire CX specialists regularly and have HR teams familiar with OPT authorization. Smaller startups may hesitate simply because they lack experience with work authorization, not because they're unwilling.
Clarify your OPT timeline early and confidently
Explain that OPT authorization is already in place and requires no employer sponsorship to start. Addressing this proactively removes the most common hiring hesitation before it becomes an objection that derails an otherwise strong interview.
Check whether your role qualifies for a STEM OPT extension
CX Specialist roles at technology companies can qualify for a 24-month STEM extension if the position involves data analysis, product operations, or systems work. Confirm eligibility with your DSO before accepting an offer to maximize your authorized work period.
Highlight multilingual skills as a competitive differentiator
International students often speak two or more languages fluently. Companies serving global customers or diverse domestic markets actively seek this. List every language and your proficiency level prominently, as it directly addresses a real business need in CX teams.
Apply to OPT-friendly roles through a focused search strategy
Generic job searches waste time on roles where sponsorship is a barrier. Use Migrate Mate to browse Customer Experience Specialist openings filtered for OPT students, so every application goes to employers already open to your work authorization status.
Customer Experience Specialist OPT: Frequently Asked Questions
Can I work as a Customer Experience Specialist on F-1 OPT?
Yes. Customer Experience Specialist is a qualifying role for F-1 OPT as long as the position is directly related to your field of study. Degrees in business, communication, information systems, marketing, and psychology commonly support CX roles. Your employer does not need to file any petition or pay any government fees during your standard 12-month OPT period.
Does a Customer Experience Specialist job qualify for a STEM OPT extension?
It depends on your degree and the specific responsibilities of the role. If your degree is in a STEM-designated field and your CX position involves data analysis, CRM systems, or operations work, it may qualify for the 24-month STEM extension. Your designated school official, or DSO, makes the final determination. Always confirm before accepting an offer if extension eligibility matters to your plans.
How do I explain my OPT status to a Customer Experience Specialist employer?
Tell them you have existing work authorization through Optional Practical Training, which requires no employer sponsorship and is already in place. You can start immediately once your EAD card reflects the job start date. Framing it this way removes the assumption that you need visa sponsorship, which is the most common reason employers hesitate when they see an international student applicant.
Where can I find Customer Experience Specialist jobs that accept OPT students?
Migrate Mate is built specifically for F-1 OPT students and lists Customer Experience Specialist roles from employers open to candidates on OPT. Searching general job boards means filtering through hundreds of roles where sponsorship assumptions create unnecessary barriers. Migrate Mate surfaces opportunities where your work authorization is already understood and accepted.
What happens to my Customer Experience Specialist job if my OPT expires before I get an H-1B?
If your OPT expires and you have not secured a new visa status, you must stop working. For CX roles not covered by a STEM extension, your 12-month window is the primary runway. Some employers in this field do sponsor H-1B visa petitions for strong performers, but it is not guaranteed. Starting the H-1B conversation with your employer well before your OPT end date, ideally six to nine months ahead, gives both sides time to plan.