OPT Trust And Safety Jobs
Trust and Safety roles are a strong fit for F-1 OPT students with backgrounds in computer science, data science, psychology, or public policy. Most positions qualify as STEM OPT, giving you up to three years of work authorization. Employers in this field frequently sponsor H-1B visas for strong performers.
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Devices & Services Trust, Privacy and Accessibility (TPA) is responsible for maintaining and raising the trust bar for Amazon customers across 30+ Devices and Services. We offer horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency while reducing trust risks, and enable partner teams to innovate with appropriate guardrails for privacy, safety and appropriateness, creative content, fairness, veracity, security, and accessibility.
As we expand our scope into trust incident response and crisis management, we are growing the team to address trust risks across our devices and services portfolio. The TPA team is seeking a Technical Program Manager to join our Trust Incident & Crisis Management function. In this role, you will manage incident response for high-severity, trust-impacting events, from intake through containment, mitigation, and closure, operating the mechanisms, playbooks, and metrics that keep this an always-on operation. You will act as incident manager during active events, drive escalations with urgency, keep stakeholders aligned, and write clear briefs for senior leadership. This is a high-impact, high-visibility position that directly protects customer trust across our products and services, and partners with our India-based incident leads to sustain continuous, cross-time-zone (follow-the-sun) coverage.
A successful candidate will have a strong background driving cross-functional programs, solid program-management, technical problem-solving, and communication skills, and be comfortable operating at a technical level with both technical and non-technical stakeholders. You should understand systems and trade-offs well enough to ask the right questions and support sound decisions, derive insights from complex data, write clear business documents, and hold partner teams accountable to shared commitments through to closure. The ability to stay detail-oriented and decisive under pressure will be critical to success in this role.
Key job responsibilities
- Own the end-to-end response for assigned trust-impacting incidents by defining scope and success criteria, proactively identifying and mitigating risks across dependent teams, and driving each case to closure within SLA.
- Set up incident rooms for high-severity events; triage, classify, escalate, and coordinate response under pressure using established severity matrices.
- Partner with engineering and product stakeholders to understand system architecture, data flows, and design trade-offs, ensuring remediation meets scalability, performance, and operational standards.
- Drive root-cause analysis and post-mortems (correction-of-error), track corrective and preventative actions across Engineering and Product through to closure, and prepare incident narratives, escalation briefs, and status updates for leadership.
- Evaluate opportunities to apply generative artificial intelligence tools and process improvements to streamline detection and triage workflows, while mentoring peers and contributing to team hiring efforts.
A day in the life
As a Technical Program Manager on the Trust Incident & Crisis Management team, you will work on high-impact, high-visibility programs that directly protect our customers. You start your day triaging newly reported issues across trust surfaces and picking up open incidents and corrective actions. During an active event you step into the incident-manager role: classify severity, coordinate the response, assign clear ownership for each action, and keep every item moving to closure within SLA. Between events you run post-incident reviews, keep playbooks and dashboards current, and partner with Engineering and Product to embed trust-by-design practices upstream. You collaborate across trust, privacy, accessibility, security, engineering, legal, and product teams to drive these programs from intake to resolution.
About the team
Our Trust Incident & Crisis Management function sits within Devices & Services Trust, Privacy and Accessibility (TPA), building the programs and services at Amazon scale that grow customer trust, create mechanisms to meet evolving regulatory objectives, and ensure our partners can fulfill their trust obligations without disruption. We run a single, consistent, always-on operating model for high-severity, trust-impacting events: detection, coordination, containment, and crisis response. This is a newly expanded area of investment, so it is a great time to join and help shape how we build out this capability. We value collaboration, continuous learning, and operational rigor, and we support new members in an environment that celebrates knowledge sharing and mentorship.
BASIC QUALIFICATIONS
- Bachelor's degree in engineering, computer science or equivalent
- 3+ years of technical product or program management experience
- 2+ years of software development experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience with roadmap strategy and definition
PREFERRED QUALIFICATIONS
- 3+ years of working directly with engineering teams experience
- Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issues
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, CA, Sunnyvale - 146,200.00 - 197,800.00 USD annually
USA, VA, Arlington - 127,100.00 - 172,000.00 USD annually
USA, WA, Bellevue - 127,100.00 - 172,000.00 USD annually
DESCRIPTION
Devices & Services Trust, Privacy and Accessibility (TPA) is responsible for maintaining and raising the trust bar for Amazon customers across 30+ Devices and Services. We offer horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency while reducing trust risks, and enable partner teams to innovate with appropriate guardrails for privacy, safety and appropriateness, creative content, fairness, veracity, security, and accessibility.
As we expand our scope into trust incident response and crisis management, we are growing the team to address trust risks across our devices and services portfolio. The TPA team is seeking a Technical Program Manager to join our Trust Incident & Crisis Management function. In this role, you will manage incident response for high-severity, trust-impacting events, from intake through containment, mitigation, and closure, operating the mechanisms, playbooks, and metrics that keep this an always-on operation. You will act as incident manager during active events, drive escalations with urgency, keep stakeholders aligned, and write clear briefs for senior leadership. This is a high-impact, high-visibility position that directly protects customer trust across our products and services, and partners with our India-based incident leads to sustain continuous, cross-time-zone (follow-the-sun) coverage.
A successful candidate will have a strong background driving cross-functional programs, solid program-management, technical problem-solving, and communication skills, and be comfortable operating at a technical level with both technical and non-technical stakeholders. You should understand systems and trade-offs well enough to ask the right questions and support sound decisions, derive insights from complex data, write clear business documents, and hold partner teams accountable to shared commitments through to closure. The ability to stay detail-oriented and decisive under pressure will be critical to success in this role.
Key job responsibilities
- Own the end-to-end response for assigned trust-impacting incidents by defining scope and success criteria, proactively identifying and mitigating risks across dependent teams, and driving each case to closure within SLA.
- Set up incident rooms for high-severity events; triage, classify, escalate, and coordinate response under pressure using established severity matrices.
- Partner with engineering and product stakeholders to understand system architecture, data flows, and design trade-offs, ensuring remediation meets scalability, performance, and operational standards.
- Drive root-cause analysis and post-mortems (correction-of-error), track corrective and preventative actions across Engineering and Product through to closure, and prepare incident narratives, escalation briefs, and status updates for leadership.
- Evaluate opportunities to apply generative artificial intelligence tools and process improvements to streamline detection and triage workflows, while mentoring peers and contributing to team hiring efforts.
A day in the life
As a Technical Program Manager on the Trust Incident & Crisis Management team, you will work on high-impact, high-visibility programs that directly protect our customers. You start your day triaging newly reported issues across trust surfaces and picking up open incidents and corrective actions. During an active event you step into the incident-manager role: classify severity, coordinate the response, assign clear ownership for each action, and keep every item moving to closure within SLA. Between events you run post-incident reviews, keep playbooks and dashboards current, and partner with Engineering and Product to embed trust-by-design practices upstream. You collaborate across trust, privacy, accessibility, security, engineering, legal, and product teams to drive these programs from intake to resolution.
About the team
Our Trust Incident & Crisis Management function sits within Devices & Services Trust, Privacy and Accessibility (TPA), building the programs and services at Amazon scale that grow customer trust, create mechanisms to meet evolving regulatory objectives, and ensure our partners can fulfill their trust obligations without disruption. We run a single, consistent, always-on operating model for high-severity, trust-impacting events: detection, coordination, containment, and crisis response. This is a newly expanded area of investment, so it is a great time to join and help shape how we build out this capability. We value collaboration, continuous learning, and operational rigor, and we support new members in an environment that celebrates knowledge sharing and mentorship.
BASIC QUALIFICATIONS
- Bachelor's degree in engineering, computer science or equivalent
- 3+ years of technical product or program management experience
- 2+ years of software development experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience with roadmap strategy and definition
PREFERRED QUALIFICATIONS
- 3+ years of working directly with engineering teams experience
- Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issues
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, CA, Sunnyvale - 146,200.00 - 197,800.00 USD annually
USA, VA, Arlington - 127,100.00 - 172,000.00 USD annually
USA, WA, Bellevue - 127,100.00 - 172,000.00 USD annually
See all 38+ OPT Trust And Safety Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Trust And Safety Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Trust And Safety
Confirm your role qualifies for STEM OPT extension
Trust and Safety analyst and engineer roles typically qualify for the 24-month STEM OPT extension if your degree is in computer science, data science, or a related field. Verify your SOC code with your DSO before accepting an offer.
Target companies with established H-1B sponsorship history
Large tech platforms and fintech companies sponsor Trust and Safety roles at high rates. Prioritize employers with a documented pattern of H-1B filings in this function, since your OPT window is limited and sponsor likelihood matters early.
Frame your skills around policy enforcement and scaled decision-making
Hiring managers in Trust and Safety value candidates who can apply structured judgment at scale. Highlight experience with content moderation, fraud detection, risk analysis, or policy implementation to demonstrate you understand the core operational challenge.
Ask about OPT timelines during the offer stage, not after
Raise your OPT end date and sponsorship expectations before signing. Employers who have hired international candidates before will engage directly. Those who go vague or defer may not have a clear path, which is worth knowing upfront.
Pursue roles at companies with active STEM OPT e-Verify enrollment
Your employer must be E-Verify enrolled for STEM OPT extension eligibility. Confirm this during the interview process. Most established tech companies are already enrolled, but startups and smaller firms may not be, which affects your timeline.
Build cross-functional experience that strengthens your H-1B petition
Trust and Safety roles that intersect with engineering, legal, or data science are easier to support in a specialty occupation petition. Seek projects that demonstrate a degree-specific connection between your academic background and the technical work you perform.
Trust And Safety OPT: Frequently Asked Questions
Do Trust and Safety jobs qualify for the STEM OPT extension?
Many Trust and Safety roles qualify for the 24-month STEM OPT extension, particularly analyst, engineer, and data-focused positions tied to STEM degree fields like computer science or data science. Qualification depends on your specific degree and the SOC code the employer assigns to your role. Confirm both with your DSO before accepting an offer.
Where can I find Trust and Safety jobs that welcome OPT students?
Migrate Mate is built specifically for F-1 OPT and international students seeking visa-friendly employers. Filtering for Trust and Safety roles on Migrate Mate surfaces companies with a history of sponsoring international candidates, saving you time compared to applying broadly and discovering late that a company won't sponsor.
What degree backgrounds do Trust and Safety employers typically look for?
Computer science, data science, psychology, public policy, and communications are all represented in Trust and Safety hiring. Engineering-focused roles in detection systems and fraud infrastructure skew toward STEM degrees, while policy and operations roles draw from a broader range. Matching your degree to the right sub-function improves both your chances of landing the role and your STEM OPT eligibility.
How do I handle the conversation about OPT sponsorship with a Trust and Safety employer?
Raise it directly during the offer stage, not during initial screening. Frame it as a timeline question: explain your current OPT authorization period and ask whether the company has a process for H-1B sponsorship for strong performers. Companies that regularly hire international candidates in Trust and Safety will have a clear answer. Ambiguity at this stage is worth treating as a signal.
Can I switch Trust and Safety employers while on OPT without losing my authorization?
Yes, but you must report the job change to your DSO within 10 days and ensure the new role remains in a field related to your degree. If you're on the STEM OPT extension, the new employer must also be E-Verify enrolled and you'll need to submit a new I-983 training plan. Gaps between jobs exceeding the unemployment allowance can jeopardize your status.