OPT Experience Manager Jobs
Experience Manager roles are a strong fit for F-1 OPT students with backgrounds in hospitality, marketing, communications, or human-centered design. Most positions qualify as specialty occupations, supporting H-1B visa sponsorship down the line. Your 12-month OPT window, extendable to 36 months for STEM-adjacent roles, gives you real runway to build a sponsorship case.
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Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands. The team oversees the strategy, development and implementation of operations for our owned and operated retail stores and customer care services, while also supporting wholesale and franchise partnerships. They foster a culture of efficiency, accountability, and innovation through collaboration to enhance customer experiences, improve associate effectiveness, and maximize revenue. The team provides strategic direction for critical business processes and systems including labor optimization, inventory operations, omnichannel fulfillment, performance analytics, associate technology, multi-channel communications, digital experiences, and customer service. They maintain financial accountability for related operational and capital expenses, driving operational excellence and continuous process improvement.
The Assistant/Associate Analyst, Customer Care Automation Experience (Technology Enablement) plays a key role in bringing new technology-led experiences to life across Customer Care. As part of the Customer Care Automation Experience team, this role helps translate new and evolving AI, automation and system capabilities into clear, actionable resources that prepare Customer Care teams for what's changing and how to work differently. This individual partners closely with Customer Care automation and AI optimization partners and cross-functional Process, Training, Communications and Quality partners to support the successful rollout and adoption of technology-led changes. They will develop training and enablement materials, communications, job aids and other readiness resources that help associates and leaders confidently navigate new capabilities and support successful adoption of new technology experiences.
This role is based at our Global Home Office in Columbus, OH.
What will you be doing?
- Technology Enablement: Translate new AI, automation and system capabilities into clear, frontline-ready enablement that helps associates and leaders understand what is changing, why it matters and how to successfully work within new experiences
- Training & Resource Development: Develop engaging technology-specific training materials, job aids, quick-reference guides, FAQs, demos, release resources and other tools that make complex capabilities easy to understand and apply
- Launch Readiness & Enablement Planning: Maintain visibility to upcoming technology changes, document training and communication needs, and develop readiness activities and supporting materials throughout the release lifecycle
- Communications: Develop clear, audience-appropriate communications supporting technology releases, enhancements, pilots and changes, translating technical information into practical implications for Customer Care teams
- Knowledge Management: Maintain technology enablement documentation, knowledge repositories and self-service resources, ensuring easy access to current information and guidance
- Training & Facilitation: Support and facilitate technology-specific learning sessions, demonstrations, office hours and other readiness activities for associates, leaders and operational partners
- Cross-Functional Partnership: Work alongside Process, Training, Communications and Quality partners to align technology enablement with broader Customer Care standards and coordinate shared enablement activities when technology changes impact multiple teams
- Continuous Enablement: Maintain and evolve technology-specific materials as AI, automation and systems continue to change, ensuring resources remain accurate and relevant beyond initial launch
- Feedback & Improvement: Gather associate and leader feedback following releases to identify knowledge gaps, areas of confusion and opportunities for additional reinforcement, and share insights with automation and AI optimization partners to inform future improvements
- AI-Powered Enablement: Leverage AI and emerging tools to accelerate the creation, maintenance and delivery of enablement resources, continuously exploring new ways to make technology learning faster, more engaging and scalable
What do you need to bring?
- Bachelors degree required
- 1+ years of experience
- Experience supporting technology enablement, training, communications, customer experience, operations or a related discipline
- Experience developing training materials, communications, job aids, documentation, digital learning content, presentations, knowledge resources, multimedia training materials or other enablement resources
- Experience in Customer Care, retail/e-commerce, contact center technology, CRM platforms or AI-enabled customer experiences is a plus
- Communicates clearly and directly to enable action and speed
- Organizes and plans to achieve productivity and efficiency
- Quickly assimilates and uses new information
- Builds and maintains strong, productive relationships, collaborates on solutions to achieve team and business goals, and seeks out input from others and shows an openness to different perspectives
- Seeks out new learning and exposure and stays current with functional, industry and cultural trends globally
- Seeks out feedback and continually self improves; hindsights and draws learnings from mistakes and successes
- Creates solutions with the future in mind, embraces needed change, and deals comfortably with ambiguity
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Incentive bonus program
- 401(K) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
Job Description:
Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands. The team oversees the strategy, development and implementation of operations for our owned and operated retail stores and customer care services, while also supporting wholesale and franchise partnerships. They foster a culture of efficiency, accountability, and innovation through collaboration to enhance customer experiences, improve associate effectiveness, and maximize revenue. The team provides strategic direction for critical business processes and systems including labor optimization, inventory operations, omnichannel fulfillment, performance analytics, associate technology, multi-channel communications, digital experiences, and customer service. They maintain financial accountability for related operational and capital expenses, driving operational excellence and continuous process improvement.
The Assistant/Associate Analyst, Customer Care Automation Experience (Technology Enablement) plays a key role in bringing new technology-led experiences to life across Customer Care. As part of the Customer Care Automation Experience team, this role helps translate new and evolving AI, automation and system capabilities into clear, actionable resources that prepare Customer Care teams for what's changing and how to work differently. This individual partners closely with Customer Care automation and AI optimization partners and cross-functional Process, Training, Communications and Quality partners to support the successful rollout and adoption of technology-led changes. They will develop training and enablement materials, communications, job aids and other readiness resources that help associates and leaders confidently navigate new capabilities and support successful adoption of new technology experiences.
This role is based at our Global Home Office in Columbus, OH.
What will you be doing?
- Technology Enablement: Translate new AI, automation and system capabilities into clear, frontline-ready enablement that helps associates and leaders understand what is changing, why it matters and how to successfully work within new experiences
- Training & Resource Development: Develop engaging technology-specific training materials, job aids, quick-reference guides, FAQs, demos, release resources and other tools that make complex capabilities easy to understand and apply
- Launch Readiness & Enablement Planning: Maintain visibility to upcoming technology changes, document training and communication needs, and develop readiness activities and supporting materials throughout the release lifecycle
- Communications: Develop clear, audience-appropriate communications supporting technology releases, enhancements, pilots and changes, translating technical information into practical implications for Customer Care teams
- Knowledge Management: Maintain technology enablement documentation, knowledge repositories and self-service resources, ensuring easy access to current information and guidance
- Training & Facilitation: Support and facilitate technology-specific learning sessions, demonstrations, office hours and other readiness activities for associates, leaders and operational partners
- Cross-Functional Partnership: Work alongside Process, Training, Communications and Quality partners to align technology enablement with broader Customer Care standards and coordinate shared enablement activities when technology changes impact multiple teams
- Continuous Enablement: Maintain and evolve technology-specific materials as AI, automation and systems continue to change, ensuring resources remain accurate and relevant beyond initial launch
- Feedback & Improvement: Gather associate and leader feedback following releases to identify knowledge gaps, areas of confusion and opportunities for additional reinforcement, and share insights with automation and AI optimization partners to inform future improvements
- AI-Powered Enablement: Leverage AI and emerging tools to accelerate the creation, maintenance and delivery of enablement resources, continuously exploring new ways to make technology learning faster, more engaging and scalable
What do you need to bring?
- Bachelors degree required
- 1+ years of experience
- Experience supporting technology enablement, training, communications, customer experience, operations or a related discipline
- Experience developing training materials, communications, job aids, documentation, digital learning content, presentations, knowledge resources, multimedia training materials or other enablement resources
- Experience in Customer Care, retail/e-commerce, contact center technology, CRM platforms or AI-enabled customer experiences is a plus
- Communicates clearly and directly to enable action and speed
- Organizes and plans to achieve productivity and efficiency
- Quickly assimilates and uses new information
- Builds and maintains strong, productive relationships, collaborates on solutions to achieve team and business goals, and seeks out input from others and shows an openness to different perspectives
- Seeks out new learning and exposure and stays current with functional, industry and cultural trends globally
- Seeks out feedback and continually self improves; hindsights and draws learnings from mistakes and successes
- Creates solutions with the future in mind, embraces needed change, and deals comfortably with ambiguity
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Incentive bonus program
- 401(K) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
See all 356+ OPT Experience Manager Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as an Experience Manager
Target employers with an H-1B sponsorship history
Search DOL LCA disclosure data to see which companies have sponsored Experience Manager or customer experience roles before. Prior sponsorship is the strongest signal that a company will do it again when your OPT expires.
Frame your role as a specialty occupation from day one
Document how your Experience Manager position requires a specific bachelor's degree, not just any degree. Keep records of degree-dependent responsibilities. This paper trail becomes critical when your employer files your H-1B visa petition later.
Raise sponsorship before accepting an offer
Ask about visa sponsorship during the offer negotiation stage, not after you start. Employers open to sponsoring are rarely surprised by the question. Waiting until month ten of OPT leaves too little time to plan.
Understand your OPT end date and timeline gaps
H-1B petitions must be filed by April 1 for an October 1 start. Map your OPT expiration against that calendar. If your OPT ends before October, ask your employer about a cap-gap extension to bridge the gap.
Use your internship or pre-graduation experience strategically
Experience Manager roles often value demonstrated project ownership and stakeholder management. Connecting your previous internship or CPT experience to measurable outcomes strengthens both your job application and any future H-1B specialty occupation argument.
Engage an immigration attorney early
Bring an immigration attorney into conversations with your employer before OPT ends, not after. Attorneys can brief HR on the H-1B process, address cost concerns, and identify alternative visa options if H-1B sponsorship is not immediately available.
Experience Manager OPT: Frequently Asked Questions
Does an Experience Manager role qualify as a specialty occupation for H-1B sponsorship?
It can, but the position must require a specific bachelor's degree in a relevant field such as marketing, hospitality management, communications, or human-centered design. Generic roles where any degree suffices are harder to support. The job description and internal documentation your employer uses to define the role matter significantly when USCIS evaluates the petition.
Can I work as an Experience Manager on F-1 OPT without employer sponsorship right away?
Yes. OPT authorizes you to work for any employer in a role related to your degree field without requiring the employer to sponsor a visa during your OPT period. You do not need an H-1B or any other employer-sponsored visa to start working. Sponsorship only becomes necessary once your OPT and any cap-gap extension expire.
Where can I find Experience Manager jobs that are open to OPT candidates?
Migrate Mate filters job listings specifically for F-1 OPT students, so you can browse Experience Manager openings at employers who have demonstrated willingness to hire international candidates. General job boards do not filter for sponsorship history or OPT-friendliness, which makes it harder to prioritize your applications effectively.
Does an Experience Manager role at a tech company qualify for the 24-month STEM OPT extension?
The extension is tied to your degree classification, not your job title. If you hold a degree in a STEM-designated field and your Experience Manager role is directly related to that field, such as UX research or data-driven customer experience design, you may qualify. Your DSO must confirm your degree appears on the STEM OPT eligible CIP code list.
What happens if I change Experience Manager employers while on OPT?
You can change employers on OPT, but the new role must remain related to your degree field. You must report the change to your DSO within 10 days. If you are on STEM OPT, your new employer must be enrolled in E-Verify and you will need to submit a new Form I-983 training plan before your start date with them.