OPT Field Service Specialist Jobs
Field Service Specialist roles involve on-site equipment installation, maintenance, and troubleshooting, making them a strong fit for engineering and technical OPT students. Most positions qualify as STEM OPT-eligible, giving you up to three years of work authorization. Employers in this field routinely sponsor H-1B visas for high-performing specialists.
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Requisition ID
94882
Department
Service Experience Value Stream
Job Function
Service Experience Value Stream
Location
Windsor, Connecticut, United States
Role Location Designation
Fully Onsite
Business Unit Overview
Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.
Role Overview
Our General Offices serve as crucial hubs for our insurance agents and advisors throughout the country, providing them with support in various aspects of their business. We are seeking a motivated and efficient Operations Specialist to support the daily operations in one of our General Offices. This role resides within our Service organization and is the first point of contact for agents and clients. In addition, they provide dedicated support to the local Managing Partner, handling administrative and operational responsibilities to streamline processes for Agency stakeholders. The role requires strong relationship-building skills, organizational abilities, effective communication, as well as a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
- Provide administrative and operational support to the Managing Partner and management team
- Collaborate with the onsite Service Leader to ensure efficient operations
- Act as a point of contact for agents, addressing their inquiries promptly and professionally
- Greet and welcome visitors
- Answer and direct phone inquiries
- Coordinate accounts payable and receivable, including efficiently managing requests related to Agent payments, submitting operational expenses, and reconciling purchase cards
- Handle incoming and outgoing mail and deliveries, to include incoming correspondence distribution in accordance with regulatory guidelines
- Assist with facility management (building maintenance requests, troubleshoot local network issues, etc.)
- Manage resource assignments for new agents, ensuring their onboarding experience is smooth
- Additional administrative duties such as control reports, coordinating conference rooms, preparing for meetings, and handling fingerprinting for candidates
What You’ll Bring
Required Skills:
The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
- Ideal candidate should have a minimum of 3 years experience in a customer service and/or office administration
- Excellent written and verbal communication skills
- Strong computer skills with proficiency in the Microsoft Office Suite
- Associates, or bachelor’s degree preferred, but not required
Training & Development
Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.
Shift Information
This is a full-time onsite position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM.
Salary
Competitive full-time base salary, overtime eligibility plus target bonus
Benefits
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program
Career Opportunities
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.
Job Level: LEVELCS3
Pay Transparency
Salary Range: $50,000-$65,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.
Job Description
Requisition ID
94882
Department
Service Experience Value Stream
Job Function
Service Experience Value Stream
Location
Windsor, Connecticut, United States
Role Location Designation
Fully Onsite
Business Unit Overview
Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.
Role Overview
Our General Offices serve as crucial hubs for our insurance agents and advisors throughout the country, providing them with support in various aspects of their business. We are seeking a motivated and efficient Operations Specialist to support the daily operations in one of our General Offices. This role resides within our Service organization and is the first point of contact for agents and clients. In addition, they provide dedicated support to the local Managing Partner, handling administrative and operational responsibilities to streamline processes for Agency stakeholders. The role requires strong relationship-building skills, organizational abilities, effective communication, as well as a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
- Provide administrative and operational support to the Managing Partner and management team
- Collaborate with the onsite Service Leader to ensure efficient operations
- Act as a point of contact for agents, addressing their inquiries promptly and professionally
- Greet and welcome visitors
- Answer and direct phone inquiries
- Coordinate accounts payable and receivable, including efficiently managing requests related to Agent payments, submitting operational expenses, and reconciling purchase cards
- Handle incoming and outgoing mail and deliveries, to include incoming correspondence distribution in accordance with regulatory guidelines
- Assist with facility management (building maintenance requests, troubleshoot local network issues, etc.)
- Manage resource assignments for new agents, ensuring their onboarding experience is smooth
- Additional administrative duties such as control reports, coordinating conference rooms, preparing for meetings, and handling fingerprinting for candidates
What You’ll Bring
Required Skills:
The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
- Ideal candidate should have a minimum of 3 years experience in a customer service and/or office administration
- Excellent written and verbal communication skills
- Strong computer skills with proficiency in the Microsoft Office Suite
- Associates, or bachelor’s degree preferred, but not required
Training & Development
Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.
Shift Information
This is a full-time onsite position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM.
Salary
Competitive full-time base salary, overtime eligibility plus target bonus
Benefits
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program
Career Opportunities
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.
Job Level: LEVELCS3
Pay Transparency
Salary Range: $50,000-$65,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.
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Get Access To All JobsTips for Finding OPT Sponsorship as a Field Service Specialist
Target manufacturers with large U.S. service networks
Companies like Siemens, GE, and Honeywell maintain nationwide field service teams and have established H-1B sponsorship pipelines. Large service networks mean recurring hiring, which translates to more consistent sponsorship opportunities for OPT candidates.
Confirm your degree qualifies the role as STEM OPT-eligible
Field Service Specialist roles typically qualify under engineering or applied science CIP codes. Verify your specific degree field is on the STEM OPT designated degree program list before accepting an offer to protect your 24-month extension eligibility.
Ask about sponsorship timelines during the offer stage
Some employers sponsor H-1B only after one or two years of demonstrated performance. Clarifying the expected timeline before signing protects you from surprises as your OPT expiration approaches and keeps your immigration planning on track.
Highlight certifications relevant to the equipment you'll service
Vendor certifications from manufacturers strengthen your candidacy and signal long-term value to employers. Certified specialists are harder to replace, which makes companies more willing to invest in H-1B sponsorship to retain technical talent they've trained.
Understand travel requirements before evaluating OPT compliance
Field service roles often require extended travel or regional deployment. Confirm your employer of record and primary worksite address are correctly documented on your EAD, as USCIS requires your authorized employment to reflect your actual work arrangement.
Build your case for specialty occupation status early
USCIS scrutinizes field roles for H-1B specialty occupation eligibility. Document the technical complexity of your work, your degree's direct relevance to the position, and any advanced diagnostics or engineering judgment the role requires to support a future petition.
Field Service Specialist OPT: Frequently Asked Questions
Do Field Service Specialist roles qualify for STEM OPT extension?
Most do, provided your degree falls under an approved STEM CIP code, typically mechanical, electrical, or industrial engineering, or a related applied science field. The role itself must also require the theoretical and practical application of that degree. Confirm with your DSO before accepting an offer, since the CIP code on your I-20 drives eligibility, not the job title alone.
How do I find Field Service Specialist jobs that sponsor OPT?
Migrate Mate lists Field Service Specialist positions from employers with active sponsorship histories, so you're not wasting applications on companies that won't support your work authorization. Filtering by OPT-friendly employers at the start of your search saves significant time, especially when your OPT window is limited.
Can I work in a Field Service Specialist role if my job requires frequent travel to different client sites?
Yes, but your employment authorization must be tied to your employer of record, not a specific client location. Multi-site or travel-heavy field roles are permissible under OPT as long as the work is directly related to your degree field. Keep records of your employer's principal address and confirm your EAD reflects your actual employment arrangement.
Do employers commonly sponsor H-1B visas for Field Service Specialists?
Sponsorship rates vary by industry and company size. Large industrial manufacturers, medical device companies, and defense contractors tend to sponsor more frequently because the technical skills required are difficult to source domestically. Roles demanding specialized certifications or vendor-specific training are generally more sponsorship-friendly than generalist field support positions.
What documentation should I prepare when starting a Field Service Specialist role on OPT?
You'll need your EAD, a valid I-20 with OPT authorization, and your I-94 record. Your employer will use these for Form I-9 verification. For STEM OPT extension, you'll also need a completed Form I-983 training plan, which your employer must sign. Keeping copies of all onboarding documents is important if USCIS requests evidence of compliant employment later.